Bloomingdale's
Reviews and Complaints

My wife and I called with a concern on identity theft, as we found two charges for purchases using my wife's mastercard information, amounts of 17.42 and 239.00, which she did not place. We talked with one representative, who seemed to be receiving direction from someone in her proximity. We could establish they had the e-mail and phone number of the individual who commited the fraud. The representative connected us with another lady, a certain Nita. This girl did not seem to have a grasp of the situation, confusing the charges, assuring us that "the charge" (one instead of two) had been cancelled, that there was only one charge of 293.00, declaring the other one not existing (even though she read the 17.42 at the start of the conversation), thus confusing us. She did not seem to know what to say or what to do, giving us the impression she was witholding information. She got defensive when I asked the location of the store involved, then she asked what was the purpose of "this conversation" (?!). At this point my wife asked to speak with her supervisor. Nita did not acknowledge the request but put the call in hold. No one picked up again and the call got disconnected after six minutes. I think her demeanor reflects very poorly on Bloomington's name. I am now in the impression your company enables fraud and seems to protect thieves. It certainly has incompetent "customer service" personnel. I hope the identity thief does not our names again, which would be the only manner you can have us as your "clients".

I am highly disappointed with my online order. Please see blow summary of my extremely bad experience:
I placed online order# [protected] on 10/01/2017 for Fitbit Alta HR to deliver to my Dad as a birthday gift. This order was cancelled without giving any reason than I contacted customer service and they have created new second order#MSA1727800075 on 10/05/2017 and I got call from credit protection department for verification and I talked with them on 10/05 and they confirmed that verification is completed and item will be delivered on 10/06 but unfortunately item was never delivered and when I call customer service again and spent two hours with no help they told me that order has been cancelled. They have not given me any valid reason.
Answer I got is to place another new order online we can't help.

I never thought as a valued customer I will get that kind of service. I spent total of three hours to find out the reason and reorder of the item but never got satisfactory answer from your customer service.

June 17 2017 - This was the day before my birthday so I decided to treat myself to a Louis Vuitton bag and Tory Burch patent leather sandals. After going to LV, me and my sister stopped into Bloomingdales around 7:05pm. We walked in and saw an Bdales female employee assisting another female customer and another male employee at the register talking to another customer. I continued to look for the style of shoe I was interested in by this time its now 7:20pm. I stood in the middle in walkway with the shoe in my hand waiting for someone to assist me. The female employee looked up at me and immediately looked down. She was now watching a lady walk up and down the aisle in her shoes. The male employee was at the cash register writing down notes?
My sister laughed at me and said how long are going to wait they are not trying to help you. I said I want these shoes for my bday so I'll wait. its now about 7:35pm.. and still no one has helped me.. mind you I am still waiting in the walk way and no one has said hello, may I help you, do you need some help,? The lady that was walking around in her shoes is now purchasing her shoes, (I'm assuming now the female employee will help me... nope I was wrong). The lady paid for her shoes, left and no none helped me.. the female employee disappeared. its now about 7:45pm.. store is closing at 8pm... finally! the male employee asked me in a rushing voice have you been helped I said "no I have been waiting here in this same spot for over 30 mins and no one has asked if I needed assistance" I proceeded to ask for a 6 in the TB sandal. The male employee brought them back and began being very helpful. I purchased the shoes anyway but returned them later in the week as I found Nordstrom was kinder, in addition too feeling horrible and "weird" wearing them knowing that I was discriminated against because of skin color (I am of mixed race Hispanic and African American, creole descent)... I wonder if I was dressed in my suit and wearing my expensive heels and carrying my $2700 LV bag (and I have these things as I am a Director at a hospital over 32 employees and 3 departments, and carry myself very well with or without the uppity attire) instead of my flats and leggings pushing a stroller with my 9 month baby would I have been treated differently. I returned the flats back to bloomingdales and vowed to never shop there again and I haven't form shopping there almost every month to never again, I even stopped my husband from going there as he likes the RL polo shirts. Til this day my sister laughs at me on how stupid I looked waiting to buy $225, shoes and only to get treated horribly

Thank you for taking item to read this.. took me awhile, but every day I would wake up with the thought in my head to say something.

-Cecilia ([protected]@hotmail.com)

I spent my entire Tuesday shopping online for Christmas presents for my Husband and family. On Wednesday I placed two orders, one of which was processed without any issues. The second order I placed through my Bloomingdales account had been cancelled three times in one day. From 10:00am to 4:30PM I had tried to get this order placed. I was tossed from the ordering department who blamed the credit department and the credit department blamed the Credit protection department. late in the day I confirmed my identity with the credit protection company and my Bloomingdales account was charged the $1098.00 for the order I had tried to place several times. That same evening I was called At 4:30PM by the credit department who assured me and apologized for the inconvenience that my credit card was charged and the order was placed and I would have my order by December 13th.

I called this morning just to be sure that the order was in your system as nothing was showing on my account profile and low and behold the order was cancelled again. I was placed on hold and the call was disconnected and called in again and placed on hold. The order department didn’t know what to do so I asked to be transferred to the credit department where I finally had enough and ask that they cancel all orders and refund both orders. I have to tell you not only did I waste two days for nothing but I have never gone through so much disorganization just to place an order. I missed time off of work and I am extremely disappointed with the service I was given. One hand doesn’t know what the other hand is doing and all departments blamed each other leaving a customer with no resolution.

In aug 8 2016 I purchase a pair of Prada sandals, and return them on aug 2016
I paid $533.49 total $43.49 I paid in cash and the rest I paid with a gift card from Bloomingdales. Few days after I return the item I received a call from one of the managers in that dept to let me know they receive the package but they could not refund me in cash because I paid with the gift card and cash also. I told him that I never ask to be refunded in cash that they can send another gift card like I had before. It's being 3 months since our conversation numerous phone calls very rude people answering the phone I spoke to customer service and a lady with the name of Lauren told me that the manager was out for few days but the next day they will take care and she will call me back. I'm still waiting this is not the first time I have to deal with this people. After reading all the complaints in consumer reports I realized this a very common practice in this specific store.
http://dirtpost.com/do-you-keep-your-cell-phone-right-beside-the-bed-when-you-sleep-if-so-you-should-stop-now/?utm_source=damn&utm_medium=cpc&utm_campaign=cellsleepdamn&utm_rcreplace_3430=3430

A week ago I received an email from Bloomingdale's which stated they couldn't complete my order and to call them. I called them today and they said the order was cancelled because my credit card company didn't verify my information. I told the representative no, that is not true, I processed a purchase with Bloomingdale's less than a month ago on the same card and there was no discrepancy and nothing has changed. She was rude and insisted that the note in the file said the bank didn't verify the info. She said she couldn't call my bank or do anything for me. She said I had to call my bank to fix it and then repurchase. I called my bank and they said no, we approved the Bloomingdales charge on the order date and there were no issues. I called Bloomingdales back and this time the representative did call my bank, and then apologized because there was no discrepancy in the information. She was then able to reprocess the order without issue. I spent over an hour trying to fix this issue. I did complain to management about the first representative. The manager was understanding and advised they would use it as a coaching opportunity. I was satisfied until I started reading all the online complaints about Bloomingdales from people who have had the exact same experience (orders cancelled without notification and rude customer service representatives who are unwilling to do their job and fix the issue). It sounds like this is a systemic problem and not a one time incident. I will avoid purchasing from Bloomingdales in the future.

When I made an order a screen popped out and said that taxes and shipping cost was already included. Everything seemed fine and soon I received a notification that my package arrived. And when I went to pick it up I was told that I can't get it until I pay for the taxes. Well, there was nothing to do, so I paid. As soon as I got home I emailed Bloomingdale's and asked what was going on and why no one warned me about the taxes, but no one ever answered my messages!

Bloomingdale's is absolutely ridiculous! I have ordered some stuff from this website and when they charged my card I noticed that they took more money than I expected. I contacted the company and found out that they charged me twice for one and the same order. They said that nothing can be done and refused to refund my money. Then I told them that I want to pick something else, but they refused and told that I'll be getting what I paid for. I'm so disappointed!

I made an order back in November, 2015. There is actually no way to change a billing and a shipping address to two different addresses. Later I received a call from the fraud department and I was told that my order was cancelled because the billing address did not match the one on my card. I tried to order something again, but received an email stating that the item I ordered was now out of stock. You cannot change the address and only because of that there is no way you could order anything from Bloomingdale’s. I honestly don't think the hassle of the website is worth anything I could possibly want.

I spoke with Beverly whose birthday is two days before Nov. 15th. I was calling for my sister who doesn't have the time to sit on hold to pay her cards or manage them. I called in, stated "I want to pay this card in full and close it." And the response was immediately 'I'm sorry to hear you are going.' Yet, Beverly gave me such attitude, and honestly stated she was following a policy that I can't manage the account although I was given verbal permission and instruction to do so. I am so annoyed with her 'Black Attitude.' Such an upsetting experience. Now, because if this, Because of the abuse and disrespect we get from such individuals who "reign" their tiny amount of responsibility over others, such "power" they have, to tell me that I can't close the account. I didn't end up paying, and now my sister has to take time in her already hectic day to take care of this, when I should have been able to just pay and close the card at once via the phone. This is so frustrating, and I am sure I'm not the only person who has dealt with such store-card abuse; it'll be something they'll have to straighten out, or they'll just suffer during the next tiny market dip. Someone please site where in the cardholder policy cardholders are subject to being the only entity able to close and pay off a card?' -Sophia 12/11/2015 10:00AM

I purchased two items for a total of $1, 429.50 on 9/21/15 and just found out today (9/24/15) that my order has been cancelled due to some verification issues, which bloomingdale never brought to my attention (A simple e-mail reminder or a phone call won't hurt). "I successfully went through all the purchase procedures and even got a confirmation e-mail". If you need additional information, all you have to do is ask! When I reached out to your customer service representative, named sam, here's how the conversation went:

Me: how can you cancel my order without my knowledge while I have been charged on my credit card?

Sam: it seems that your information does not match with the information in our system, that's why it was cancelled.

Me: how come you guys never sent me an e-mail notification or call me? All I received was just a confirmation e-mail for my order and I have been charged on my credit card.

Sam: i'm sorry, but your order has been cancelled. You can call your bank to cancel this pending charge.

Me: wow! This is how bloomingdale treat their customers? I have already paid for things I wanted to buy and you don't deliver and that's my fault?

Sam: yes. This is how we treat all of our customers (This is his exact word). This happens when you order things over the internet.

Me: this is crazy!

Sam: is there anything else I can help you with today?

Me: no. The only thing you will get is a letter from my lawyer.

I purchased an eileen fisher top online from bloomingdales nov 28, 2014. The top was too big therefore I ordered another smaller size and paid for it because I needed it to arrive before a christmas party. The latter shirt got "lost in the mail"... And a I continue to experience a comedy of errors and excuses from customer service. After speaking with customer service and supervisors greater than 5 times, I still have not received my return credit. Their warehouse documented they processed the return on 12/23/14. Each time I called and even spoke with the resolution dept., I was told that the credit would take 7-10 days. Well, at 10 days, I called again, and was told that the return credit was never submitted properly by their employee. My last call was to resolution depart. And they assured me instant credit was to be done to my credit card on jan 24, 2015. Surprise! Never done either.
Donot ever do business with this company unless you don't want to ever see your money again. They are the worse customer service department I ever experienced and still no resolution. Shame on you bloomingdales!

I have been a Bloomingdale's customer both online and in stores for years, but I agree with the HUNDREDS of online review where people say the customer service is driving them to shop elsewhere. Bloomingdale's employees are rude and not interested in helping the customer. Orders mistakenly cancelled because a phone number didn't match, assured me that order was reinstated so my daughter could receive an electronic gift card in time for her birthday (which she never did -thanks Bloomingdale's, as I promised her a present was on its way in her e-mail and she got NOTHING for her birthday despite that fact that you assured me it would be sent to her e-mail).

Disgusting level of customer service and no caring from employees (and a manager), that I would go to Nordstrom, who took care of us and had electronic gift card in her hands 10 MINUTES later. Really very upset at being reassured by multiple people (including a manager) when ordering a gift card online that it was taken care of and my daughter would receive it. It was not taken care of. My business will absolutely go to Nordstrom going forward. Bloomingdale's takes no ownership of the problems they create for customers and would not know the meaning of customer service if it bit them.The attitude of Bloomingdale's employees is terrible and they could care less about the fact that they are driving customers in droves to other retailers. Never want to experience this kind of incompetence again.

I always wanted to love BMD the stores and the rep there are so nice. But every time, every time I purchase things online, there's always problem. The number one problem is that they cancel your order without telling you. I have had that multiple times. But today, something worse happened. I got an email saying that I need to verify info about my order. I called, was on hold on and off for half an hour until they found the issue. Deena was trying to be helpful but apparently sometimes she just zoned out when I was telling her the information so she asked me the same questions multiple times. Her supervisor Rachel suddenly picked up the phone and basically was saying that this was all my fault and she cant help me. Not sure how she got the supervisor position because she is just as bad as the others if not worse. There are no friendliness in her tone of voice and I already told her that I didnt want to be difficult just want to fix my order... NEVER BUY VIA ONLINE AGAIN!

I placed an order online on 12/15/2012 for 2 items of fine jewelry, a necklace and a ring. On December 24 I received one of the items, the necklace, but not the second item, a ring. On December 26, 2012 I notified Bloomingdale's via phone and was told I would receive the second item, the ring, within 48 hours. It is now the end of the year, December 31, and still no ring. I called customer service and was told that the ring was not shipped. I asked to speak to a supervisor and after holding the line for 12 minutes, the line mysteriously dropped. I called back and was put on hold again...you get the picture.

As a marketing manager, I also understand this company is involved in fraudulent practices. For instance, when you place an order by phone and your call goes smoothly and the order is completed within a certain amount of time you are then mysteriously selected to participate in a brief survey. When your call takes longer or there are issues to be resolved, you are then never selected. This is a non ethical way to boost their customer satisfaction ratings!

Bottom line. I want my ring!
Tiziana Boccaletti

I put in an order for 2 items online and went through the express checkout. What i didn't realize is that the delivery address listed was an address I used over 2 years ago. I tried to cancel the order but did not see that option online. I tried to call Bloomingdales customer service but it was closed after 9pm.

I then called bloomingdales next morning at about 9am as per there customer service hours. I was told that the package could not be re-routed. I asked if I could cancel the order and was told my order was canceled and my credit card would be credited within 5 days.

Next day, I get notice that my packages have been shipped! I called Bloomingdales and they say they have no record of the cancellation. I asked if they could listen to the recording of my call with their customer service agent and they said they would not be able.They outsource their customer service and it would be difficult to track. They said they were still charging me for the items even if they were lost.

They were of no help at all. I should have been able to cancel the order when speaking with the customer service agent. The order was being sent out the next day, yet they did not stop it from going.

To make matters worse, their agent told me the order was canceled the order but did not. According to them, this is not normal procedure. So basically this person lied to me. Bloomingdales is outsourcing their customer service to an agency that they do not hold accountable.

I will never shop with them again.

Ok, just the worst online ordering experience EVER. And I place frequent and sometimes large online orders from places like bluefly, endless, etc. so that should say a lot. I only ordered 2 items on the order in question and one out of the two items never arrived, but was charged to my card. I got another item but it was not what I ordered, it was a dress, but the wrong size and wrong brand. First time I figured ok, temp employees get hired over xmas time, sure it was just a one time fluke, I called, they said they were shipping out the correct item and I could just drop the wrong item off at the store. First mistake. It was their fault, they should go out of their way to have the wrong item picked up for me. I shouldn't have to carry any wrong item to the store for them. 2nd, I give back the item to the store with no record of returning it.

So finally a new box arrives, the box looks awfully big to contain a dress so I open the box in trepidation, rightly so, because inside is a freaking coat. I ordered an xs Nanette Lepore sweater dress, they sent an XL Calvin Klein coat. So now I'm like twice the wrong item? You have to be kidding me.

Now let's go to like the dozen, seriously, about a dozen phone calls to all sorts of incompetant customer service reps to try and get my money back for the dress I never received only to often be told that their records show the dress was shipped to me and each time, trying not to explode I explain over and over yes they shipped something, BUT IT WAS NOT THE DAMN ITEM I ORDERED. Why they couldn't get this thru their thick skulls I dunno.

I still have the damn coat too that was wrong item #2. I told them it is not my problem to take a coat I didn't order back to the store. They have to send someone to come get it, 2 reps and a supervisor said they would have UPS or Fed Ex come here or contact me for a pick up, but they never did. They just didn't give a flying you know what. So meanwhile I'm still trying get the refund credit back for the dress because now my credit card is past due and I refuse to pay for something I didn't order. And I'm not going to trouble myself to bring them the coat back and then still get no money refunded.

Now it seems finally after like 12 calls they are in process of crediting my accoun (letter in the mail attests to this, yes they were able to mail a letter saying they were crediting my account a lot faster than just actually doing it, like what kind of mountains do they have to do to process a refund for something someone never got?

I should prolly have waited until I got my refund for sure until writing this but anyway, if I do finally get the money back, I have to decide what I want do with the coat that they have neglected to have picked up. I don't know that I could bring it back to store for another refund just cuz I deserve it after this because it won't have that special return label on it that they need for returns and I won't have an order invoice showing that item either. In the end I might just give it away to a coat drive next winter. I think that is a fitting thing to do with it. But I'm not going out of my way to give it back to this crappy, uncaring, lousy, worst customer service ever store. NO WAY.

And after all my troubles too, I still had to actually ask for some sort of compensation for the heaps upon hours of my personal times wasted when after all is said and done, no merchandise was purchased. I spent all that time and hassle to get NOTHING. They ended up telling me the dress was never available, although the website always showed it as available. HUH?! So all they were willing to give me was a lousy $50 gift card. Figured I might as well take something. That is not enough to get me to ever shop online with them again. Will I pick something up at the store in the future, maybe, as the store employees and service has been fine at the local store and they do have some unique things that I might have trouble finding elsewhere. But overall, if I can buy an item eslewhere I prefer not to shop here at all, online or at the store since it is really the same lousy company.