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CB Computer Hardware Geek Squad 4650 1st Ave NE, Cedar Rapids, IA, 52402, US
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Geek Squad
reviews & complaints
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Geek Squad

4650 1st Ave NE, Cedar Rapids, IA, 52402, US
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1 complaint
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Website
www.geeksquad.com
Phone number
+1 (319) 294-1030
Category
Computer Hardware
Working hours
Mon
11:00 am - 7:00 pm
Tue
11:00 am - 7:00 pm
Wed
11:00 am - 7:00 pm
Thu
11:00 am - 7:00 pm
Fri
11:00 am - 7:00 pm
Sat
11:00 am - 7:00 pm
Sun
11:00 am - 7:00 pm

Geek Squad reviews and complaints 1

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3:42 pm EST
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Geek Squad - Service department

There are sketchy Techs that add "Tuneup " to paperwork when all I asked for was removal of a forgotten password on my laptop to retrieve photos. The tuneup removed all of my other files. When I returned to the store I was told there was a two week wait but I could take it to any Best Buy near me.

When I called Geek Squad and told them what happened, they could only prorate service that I never asked for or needed to begin with.
I added two pictures as proof.

Today I got a scammer email of a plan review stating Geek Squad will be deducting $539.06 from my account within 24 hours. The name, emails, and phone number is. Gina Holleman, juliettezaiden239938, [protected]
Synology- RT2600ac $499.00
Delivery + Handling $29.00
Sales Tax $11.06
TOTAL $539.06

This is unacceptable.

Desired outcome: Full refund. Have scammers arrested.

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Geek Squad - Service department
Geek Squad - Service department
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