US Bank reviews and complaints 1
View all 861 complaintsUS Bank - 25 + minute wait time for business customers in drive-thru.
There is very little, or no, urgency from the employees when serving customers. I am a business customer who makes deposit drops & change orders (pre-called in). The wait times are frequently long. Today on 2/15/19 I waited nearly 25 minutes behind two vehicles. The second took the longest. I arrived just prior to 9:30AM. This long of a wait is not ordinary, but it has happened to me before. I don't observe the employees being in a hurry to do anything. I observed that they were not short on help this morning.
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