Graduate Management Admission Council [GMAC]

In sept. 2009, I called gmac mortgage, I told them I would be a week late on my mortgage payment of 1330.49 do to decrease of income. (I have never been late or missed a payment in 14 years) iwas told that I was approved for a loan modifaction under the obama stimulus affordable housing program. That for sept. Oct. Nov. And dec. 2009 my payment would be 682.00. Was told that if I am denied, late fees and interest of about $ 4, 000.00 would accumulate during this 4 month program. I replied to the repersentive that I cannot do the program as I cannot pay that large amount of charges in 4 months. She replied "of course we do not expect you to pay that". I replied "what happens to these fees of 4, 000.00 dollars" she replied "that these charges would be applied to the end of the loan and can be paid if you sell you home or pass away and just sit there," you don't have to pay them.". At the time of this conversation she made me feel that she was telling me the truth as she was a loan specialist. I summited 3 loan modification applications during this 4- month period, was denied 1st time, was told that I did not make enough money. Called gmac and asked, what do I do at this point. Was told to apply again and show increase of income, she said" how many bedrooms do you have in your house? I said 2, she said, "then say that you are renting the 2nd bedroom out for like 400.00 a month. Go on google and down load a rental agreement and fill that out, send that in with 2nd set of your loan modification application even though your not actually renting a room. Was denied 2nd time, was told I don't make enough money after waiting for 6- weeks with - out no word on this. I called again after receiving a statement that I owed 3, 200.00 due 1st of nov.2009, then I called about this statement, was told to keep paying the $ 682.00. I sent gmac 1330.49 my regular payment amount due to fear of getting further behind on these charges even though she said not to. Seeing more and more deception on every call to this company! Then I called in dec.2009. Loan specialist told me that I sent too much and she applied the $ 1330.49 sent in nov.2009 of 682.00 for nov. S payment and $ 682.00 for dec. S 2009 $682.00, she told me to call back in jan. 2010, meanwhile I received a intent to foreclose, certified mail. I was so upset, called gmac immeditaley, was told that I had to do a re-payment plan for 6-months - jan.2010-june 2010 of the amount of $1867.87. I said at this time I cannot afford this amount. Was told" it does not matter what you can afford as if you don't pay this, we will foreclose. I continued to call several times after to try to get this amount reduced. I had to agree to the amount of $1768.40 which is just about bankrupting me. No money left for paying normal monthly bills. Car, utilities, etc. I feel strongly that false promises, deception, misrepresentation by gmac mortgage has done everything possible to destroy my life. Thank you; jeanette singh

paid off my loan online and not with certified check. called next day to informed them, i was paying my off/overpaid because of online talk with rude telephone staff mark #897-8508, oneal#897-8673, xyza#897-509, etc. could not get pricipal off, did not send by certified check. never in my life 63yrs paid off my parent houseloan, iam disable now. what happen to quality service . phyllis a terry #[protected] acct [protected]