LTD Commodities

I ordered Item#: 586185-1Isu-wht on their website which is described as a Storage Tower
9 in. sq. x 5 ft. 3-1/4 in. high. This is a unit that has 6 storage cubes. I got a confirmation email that showed the tower standing that tall with 6 cubes as ordered. The confirmation email did not list any item number in it, rather it contained a link to the exact item defined above. It took them a month to ship my order. It arrived today and is half the size. It has 3 storage cubes and stands at 38"tall. So I call in and the guy tells me, no, this is what I ordered. I tell him I am clicking the link in my confirmation email and it it taking me to the taller item I actually ordered. He keeps putting me on hold and then returns and asks if I ordered the unit with 6 cubes to which I reply yes. I then click the actual"view order" button and it shows the same 6 cube taller unit but says 173441-7Isu-wht is the item number. Mind you, 173441-7Isu-wht is not listed on their site at all and when you search slim storage tower the only one that comes up is the one I ordered. After a half hour of going back and forth, the guy offers to send a return label and ship the one I actually ordered. But, they want to charge my card again. I tell him I refuse to allow a second charge and he tells me all I can do is return it, wait 2-3 weeks for a credit to my card, then re-order. I have zero faith they will send the right item upon reorder so I am cramming all these pieces back in the box and sending them back. I even asked how much this item costs and was willing to entertain keeping it and getting half my money back but they refused to help with that.