CouponCabin reviews and complaints 1
View all 98 complaints
Replied
CouponCabin - customer service / policy transparency
They flagged my account for what they deemed "unnatural activity." Additionally, due to this flagging, they would no longer allow me to receive my cashback electronically (through Paypal, for example) and would only send me paper checks. When I inquired about these problems, they refused to explain what this activity was or why it was flagged. All they would tell me was that this problem happened and there was no way to ever resolve it. I had to either accept paper checks from them henceforth or no longer be a member. They stated that their terms and conditions
covered this, but when I asked where the relevant passage in the T&C was, they ignored me. I couldn't find it. At no time did they claim that I violated their T&C. I complained about their lack of transparency and stated that I might have to look into whether or not this was a legal issue, and they promptly closed my account
and told me that it could never be reopened under any circumstances. They will not respond other than to tell me that I have to write a letter to their legal department, at which point they'd get back to me within 30 days. So, I am left not knowing what this unnatural activity was or whether or not it poses a threat to my system. It feels as though they are dodging my inquiries, thus putting my network at risk, and it feels as though they are hiding something. It is not clear to me why they can't
explain what activity was flagged nor where in their T&C this situation is covered. I don't know if it's a coincidence or not, but I've got over $75 in pending payments that have not yet been paid.
"Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned."
That is absolute BS. No one did anything whatsoever to resolve this complaint, nor did anyone attempt to contact me. CouponCabin has my contact information.
The complaint has been investigated and resolved to the customer's satisfaction.
Latest CouponCabin Reviews
Unsound practices CouponCabin: Unlawful Behavior and Theft of Hard-Earned Money CouponCabin Review: Deceptive and Potentially Fraudulent Cash Back Service My Experience Suing CouponCabin: A Review of Their Services and Customer Support Beware of Coupon Cabin's Business Practices: My Experience with Cashback Promotion ExclusionsGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!