Menu
For Business Write a review File a complaint
CB Vehicle Repair and Maintenance Nissan 5656 Northwest Highway, Crystal Lake, IL, 60014, US
Nissan company logo
Nissan
reviews & complaints
Nissan company logo

Nissan

5656 Northwest Highway, Crystal Lake, IL, 60014, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Working hours
Mon
7:00 am - 9:00 pm
Tue
7:00 am - 9:00 pm
Wed
7:00 am - 9:00 pm
Thu
7:00 am - 9:00 pm
Fri
7:00 am - 9:00 pm
Sat
8:00 am - 6:00 pm
Sun
Closed
ComplaintsBoard
R
5:42 pm EST

Nissan - flat tire

I had a 2008 vehicle towed. Plaid home tag after 2 days they told me what vehicle needed. Besides the tire being flat. Because I asked how much more should I really pay. 897.95 was original quote. Service was either going to repair or replace the RF tire. Their estimate was for 3 tires mount and balanced. 4 wheel alignment. 1 front strut. I declined these repairs and wound up paying. 74.73 to have my spare tire put on.

Read full review of Nissan
View 0 more photos
Hide full review
ComplaintsBoard
T
3:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan - lying about charges

After looking at all of my costs, I realized I could not reasonably afford the car that I had my eye on. I never signed a contract. I told Jim M'Lady Nissan that I didn't want to buy the car, and they insisted that I think about it overnight. They said they would charge me $500 on my card, but the charge would be refunded if I didn't want the car. They repeated a couple of times that the charge was refundable if I chose not to buy the car and told them the next day. I allowed the charge because it was presented as "risk free" essentially, and I could finally leave the dealership. It turns out that they gave me a receipt that said nonrefundable! What a scam! Now they won't give me my money back even though they said that they would. They say that I wasted their time and accuse me of going to another dealership to buy a car...I have done no such thing! There are multiple complaints at the Better Business Bureau for these guys, and I can see why. In the end, I don't understand what goods or services I received! It's not like I custom ordered a vehicle or had them transport a vehicle. I told them the very next morning that I didn't want the car.

Don't buy from this place ever. There are very good and legitimate Nissan dealers out there so no need to go to Jim M'Lady's dealership.

Read full review of Nissan and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
J oann
US
May 08, 2019 10:31 pm EDT

I recently drove off the lot with a car that was priced 7995 on their website but when it came time to place my down pay the price went up by 1600 and when I asked to explain it, there was nothing said that made any sense to me . Now that I have had the car about 10 days with a lie that I got financing, the sale person who called himself the finance manager told me I have to bring the car back and get refinanced. I searched this topic and it is a scam line to get someone in to hike up the price and put them in a vulnerable situation, threaten them while taking back the car.

I went on the site tonight and the same man who did all of my paperwork is not the finance manager and the three on the site, I never spoke with or met. I reported this to the Illinois inspector general . I refuse to give back the car and the kicker of this is the finance company when called say they cannot speak to me and never got any paperwork. My dilemma ? I have no account number and am being avoided on whom to make my June payment to.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.