Aeromexico

To AEROMEXICO INC.
Passenger Complaint Dept.
3663 N. Sam Houston Pkwy East, Suite 500
Houston
Texas
United States - 77032

Dear Sirs.

As acting empowered attorney for Mr. Rufus Hamilton and Mr. Fulvio Katchamer, we hereby make reference to a certain air travel purchased with Aeromexico by Mr. Rufus Halmiton to Mr.Fulvio Katchamer on 11/22 - 11/26 with the intinerary Sao Paulo - Mexico City- Tijuana - Tijuana - Mexico City - Sao Paulo.

My client had journeyed to Mexico to visit friends with the intent to bring his pets back home and set his return trip to Brazil for 11/26/2018.

On the set day of the return, my client experienced a traffic setback and could not arrive in time at the Tijuana International Airport to catch his flight back to Brazil.

For the record, our client was traveling with 2 dogs he was taking back to Sao Paulo, Guarulhos, Brazil.

That is the point where our client started to experience a real nightmare with Aeromexico's under average and lousy service toward their customers.

After having lost his first flight, Mr.Hamilton purchased a second ticket for Mr. Fulvio to the same return destination, but after arriving at the airport for his suprise Mr. Fulvio's name simply did not show up on the official passenger list. He recurred several times to the airline's employees at the counter, to o avail. He was summarily denied boarding and lost yet a second flight home. ( We do have the tickets receipit and the credit card of my client was properly charged.)

Worse, he had already paid for the transportaion of the dog(s) all the way back to Brazil and was charged a second time for the shipment, in the amount of US$ 300.00.

Long story short, my client had to purchase a THIRD AIR TICKET to return to Brazil on a flight he had simply missed in the first place and could have been reset with a regular Changing Fee. Plus he was charged twice for one single animal shipment.

This whole episode constitutes a totally unacceptable violation of customer satisfaction ethics and behavior and our client is hereby notifying Aeromexico to acknowledge receipt of this message and contact our Law Office in five (05) business days for appropriate compensation, othwerwise we shall pursue other means to have Mr. Hamilton's and Mr. Fulvio Katchamer's rights recognized and compensated under the Montreal Convention, including legal procedures before an American Court of Law.

Sincerely.

Nehemias Gueiros, Jr.

Attorney-at-Law
4512 Florence Ave.
Downers Grove - 60515
Illinois - USA
Phone: [protected]
[protected]@gmail.com
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