Holiday Inn

I check in Holiday Inn Express in Loves Park, IL for a 5 day stay, the first room I was offered had dog hair all over the room and dog food and trash under the beds. Second room I was offered stay in there the next morning discovery it had bed bugs. The bed had bitten my grandson on his neck I caught it to tell kill it so I can see what kind of bug it was. Show it was a bed bug went to front desk ask if someone can come up. Davie the front desk agent said no one was available but he will notify the district manage and have them call me. Never heard from anyone so I decided to look for people myself run into a maintenance man show him the picture in my phone of the bed bug he said that's a big one, but he was only there to take out trash. He goes to the desk with me, and Davie said that he is calling the manager still no word. Then I got to each floor until I found a housekeeper run into Maria she said she is the housekeeper supervisor, but she was doing the food for the kitchen. I ask her to get me a clean room free from bed bugs and trash she said that the only clean the bare minimum because they are short staff. She takes me to a room next door to the bed bug room and tell me to look for the bugs. I started moving mattress and then thought why she is not helping me I'm the guest. this room was not clean as well a half of a burger and trash under both beds she said they don't have time to clean we short staff. Maria said do you want the room are not. My husband was still in the other room with videos of the bed bugs just crawling on the beds. We had all brand-new clothes that I had to take to a laundry mat wash and dry and purchase new luggage because they can travel with you. I'm so freak out and pissed that no one I mean no one call me I had to keep calling the hotel to see if they can assure a room with no trash and beds, came back that night around midnight the staff on 3rd shift had no idea what I have been going through. So, Room 307 was never blocked off. But they did take me to a room that look plenty clean, and we look through the mattress as well. But I was not able to get any rest at this hotel. I check out early and left to go back home this was the worst experience of my life I have never in all my life had to experience any bed bug problems so learning all of this because I stayed at unclean hotel is very overwhelming. The - next day I go to front desk Davie told me that they manager called and said exterminator will be out on Tuesday there is nothing she can offer me. Ridiculous not even a phone call wow I have been a IHG member for over 10 years this is unacceptable. I check out early because I did not get any rest at this hotel this is terrible next time I will just do my business with I higher branch the IHG I call the corporate office no return for them either. I have called the health department of Winnebago as well hopefully they will do something