Pearle Vision reviews and complaints 1
View all 133 complaintsPearle Vision - request for pd measurement
I completed my order and they measured PD and I asked for the results and they refused because it is private. I said they are my results and I am entitled to my results. Then they told me there would be an extra twenty dollar charge to give me that information because it was a test. I said yes it was the test to order my glasses. I told the girl that's a deal breaker and I wanted to speak to the person who told her to tell me that. Finally the doctor came out and was very rude and said thats the policy and I asked her are you ready to lose a sale and a customer over a policy and she very nastily replied yes. I should have known when they quoted me my insurance benefits and told me I was wrong and I had downloaded the benefits and called VSP on the phone who confirmed I was right. Pearl Vision hires rude and condescending people to manipulate the customer like they are doing you a favor. Run the other way.
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