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Pearle Vision

Pearle Vision review: 1day 1

R
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6:47 pm EDT
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First time visiting Pearl Vision in Cape Coral Florida. Was originally impressed with the doctor and she was able to recommend some much needed eye care and information my future upkeep. I was given the 1Day contacts as a trial and even though they were not the correct prescription, they felt good. After I made a 6 month purchase and picked up my new contacts did I start having issues with the new 1Day contacts. I couldn’t see a thing when I wore them. Couldn’t even read my computer screen, they were so blurry. Thinking something was wrong I called into the store to complain. They quickly turned my worries away and told me the contacts were the right prescription and there wasn’t anything they could do. Told me to try them out a bit more. Well, today I went in to get a refund. Worst contacts ever and turned me off from wanting to come back to Pearle Vision ever again. Was only given 1/2 credit due to it being over 30 days even though they told me to keep trying them a bit more.

Claimed loss: $258.00

Desired outcome: Full refund for contacts I cannot use.

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H. Anderson
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Jun 19, 2024 5:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Here's what you need to do: don't settle for half-measures, especially when it comes to your eyesight. Go back to the store and firmly demand a full refund or a proper resolution. Explain that you followed their advice, and it's their responsibility to make it right. If they still won't budge, escalate the issue to higher management. Your vision is too important to be compromised by poor service and defective products. Stand your ground and make sure they correct their mistake.

  1. Pearle Vision Contacts

  2. Pearle Vision phone numbers
    +1 (800) 937-3937
    +1 (800) 937-3937
    Click up if you have successfully reached Pearle Vision by calling +1 (800) 937-3937 phone number 0 0 users reported that they have successfully reached Pearle Vision by calling +1 (800) 937-3937 phone number Click down if you have unsuccessfully reached Pearle Vision by calling +1 (800) 937-3937 phone number 0 0 users reported that they have UNsuccessfully reached Pearle Vision by calling +1 (800) 937-3937 phone number
  3. Pearle Vision address
    4000 Luxottica Place, Mason, Ohio, 45040, United States
  4. Pearle Vision social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  6. View all Pearle Vision contacts
Pearle Vision Category
Pearle Vision is ranked 16 among 81 companies in the Glasses and Lenses category