Arrow Financial reviews and complaints 4
View all 12 complaintsArrow Financial - Scam charges
Arrow Financial filed suit for a company that closed down years ago.This company was for a water softener treatment that never worked. After years of payments to the original creditor, Arrow took over and had charged more than what was owed and this was no an interest charge. In frustration all payments stopped and they sued for their amount they claimed owed. Well we found an attorney to help us out. Arrow Financial could not prove the debt. They only had a old computer sheet with an amount on it and several dates but no original contract or ledger of payments. We had our proof of payments and a copy of our original contract. Well it took a while cuz Arrow got and attorney to sue us first but the attorney on our side got a judgment against them fo $60, 000.00 for illegal collection practices. Look at the Fresno Superior Court web site and just type in Arrow Financial. What a beautiful site to see them for what they are! Best part is you can get the name of the attorney off that Docket case as well. It is public record.
The complaint has been investigated and resolved to the customer’s satisfaction.
Arrow Financial - Scam and cheating
I hadn't heard from these idiots in a long time. I received a letter from them about 2 weeks ago. Same crap, new day. I sent a certified letter requesting validation. I'm sure I will get back some type of cut & paste document or a print screen. I will then send a certified letter demanding they produce the original card-holders agreement which they will not be able to. I will then have my attorney demand that all of my information be removed from their files and my credit report.
If these clowns try to collect from you, dispute everything. They can't sue you while the account is in dispute. Simply keep disputing everything they send until the statute of limitations runs out. Notice I call it the 'account'. Never refer to it as a debt, call it the 'alleged account'. This really pisses them off.
The complaint has been investigated and resolved to the customer’s satisfaction.
This so called company is horrible. Unfortunately I am trying to deal with this pathetic company so I can pay off a small loan. Yet they never respond, neither through mail or phone to verify the amount owed. I call the toll free number and their is only a recorded message saying they will call you back promptly, LIE. I haven't spoken to anyone there in 5 months. So I have asked to please mail a statement for 2 years! And never have they once sent me a statement in the mail so I know how much longer I have to put up this S**t. They have lied to me on the phone, when they answered it 5+ months ago, and through their "service."
The representatives that dealt with my account have constantly changed, which I wasn't aware of so I could contact the person with their precious extension number. my guess because they either have people who don't want to work and/or no one wants to work for corrupted people.
So I am going to give The Better Business Bureau a call. With all these complaints hopefully we can get rid of these type of "businesses".
Arrow Financial - collection agency broke laws
Government Actions
Per a January 25, 2007 press release, Illinois Attorney General's Lisa Madigan's has filed a lawsuit against Arrow Financial Services for allegations that debt collectors used unfair tactics and deceptive practices to collect money from consumers.
Madigan's lawsuit charges Arrow with multiple violations of the Illinois Consumer Fraud and Deceptive Business Practices Act. The suit specifically alleges that Arrow attempts to collect on time-barred debts over ten years old, attempts to collect on debts that have been discharged in bankruptcy or that have been settled, engages in abusive practices in an attempt to collect, such as using profanity, attempts to obtain payment without proof of debt, refuses or fails to provide proof of debt, illegally contacts consumers' family members and workplace, and withdraws money without authorization from consumers' bank accounts.
Madigan's lawsuit asks the court to prohibit Arrow from engaging in deceptive debt collection activities and further violating Illinois' consumer protection laws. The lawsuit seeks a civil penalty of $50, 000 and additional penalties of $50, 000 for each violation found to have been committed with intent to defraud. Finally, Madigan's lawsuit asks the court to order Arrow to pay restitution to consumers and to pay all costs for prosecution and investigation of this case.
The Minnesota Department of Commerce announced November 28, 2005 that this company has paid a $125, 000 civil penalty and will design and implement a compliance program within 60 days. The Department of Commerce investigation alleged that Arrow and/or its collectors engaged in more than fifteen violations including:
- Withdrawing money electronically from a debtors checking account without authorization
- Continuing to contact debtors at their places of employment after receiving notification to stop.
- Disclosing a debtor's information to a third party.
- Failing to establish procedures when screening collector applicants as required by law.
- Failing to respond to the department's request for information.
taken from BBB website
I understand debt collectors have a job to do and probably deal with a lot of craziness. However it does not give them the right to have a continuous attitude or belittle someone in anyway. I called to settle an account with them; as soon as they answered the phone I was immediately given an attitude, hung up on multiple times, the first time being because the word "negative" is now known as profanity and the other times I dont even know why I was hung up on; I also was continuosly belittled and then was told I was the "little girl or child". Then when I requested a supervisor I was denied this request and was told that a supervisor was not going to help me settle the account and that I was only going to be transferred to a collection agent. Who runs business like this>?
Arrow took over a credit account from Cortrust at that time My balance was 189.75. The date was May 5th 2008, I was to contact a certain lady at Arrow, which I did at that time the settlement was 2 payments of 52.19 and the debt would be settled and a letter of settlement would be added to My files and the credit reports.
I sent the two payments by Walmart money orders one was cashed on 7/25/08 other 08/08/08 and both were for slightly higher than the agreed amount.
Funny thing is or actually the unprofessional conduct by Arrow is actually the opposite of what credit companies asked the government make average ppl do and that is live up to thier agreements and obligations, here it is a yr later and still they show as a debt still owed, and whats worse is now they have given the account to another agency and they inform me Arrow is willing to settle, the thing is this once happened before, so do I pay or do I take a other course and try to make a company live up to thier obligation, at this point unsure but my STRONG suggestion to any other person that has to deal with Arrow get a lawyer to do it, cause they are an untrustworthy company
Arrow Financial - rip off
For several years I have enjoyed excellent credit scores; and, a regular review of my credit reports has assured me that I have fortunately dodged the bullet of the unscrupulous identity thieves. Then, out of no where, I get a greetings letter from Arrow Financial Services letting me know that they are generously offering me latitude to resolve my Past Due Balance formerly held by MELLON/PNC BANK.
However gracious and kind their offer to me may have been written, the offer lacks one important element, a validated debt I am responsible for. I have never done business with, or had an account with Mellon and/or PNC Bank.
Albeit their letter offers the minimum required to remind me of my rights under the Fair Debt Collection Practices Act. What is important, however, and what I am really hoping to share with others is a suggestion of steps to ensure Arrow Financial Services, LLC, or any other debt leads purchaser, that you are fully aware of your rights under the FDCPA and the Fair Credit Reporting Act. To that end, here are some of the points my responsive letter included:
1) Immediately draft a letter disputing the debt and be sure to include a demand that the collection agency clearly state the full amount of the debt, the date the debt was incurred, the date of last activity on the account that has the debt, the name of the original creditor, a copy of any judgment if there is one regarding the debt and finally proof that the agency is lawfully authorized to collect in your state of residence.
2) Remind the collection agency that they have an obligation to report the dispute to the original debtor as well as the credit reporting agencies.
3) Let the collection agency know that you are sending your dispute letter by certified mail and standard mail because you want to ensure you are protecting yourself and your rights from predatory debt collection and errant credit reporting activities
4) Let the collection agency know that you will be keeping documented records of any contact attempts whether written or by telephone and will use those records to protect and defend yourself as well as to use the documentation, if necessary, to file complaints with your state's AG office, the FTC and your regional and the national BBB.
5) Finally, remind the collection agency that Statutes of Limitations would prevent litigation in many instances of indebtedness where the date of last activity exceeds, (in most states) a minimum of 5 to a maximum of 10 years. (While not necessarily alleging this against Arrow, there are some unscrupulous agencies who will buy debt leads that are beyond the SOL and just try to get what they can through threatening tactics.)
In the instance of my circumstances, frankly, I believe Arrow's skip tracing efforts were not successful and so the letter I received was no more than a hit-and-miss of all persons sharing the same first name, middle initial and last name as I. To that end, I think it very important that the letter I drafted acknowledged that along with reminding Arrow of my rights and the lengths I am going to protect my rights.
Collection letter out of no where? Its not right and it seems like the company should be more responsible about flinging allegations of indebtedness.
The complaint has been investigated and resolved to the customer’s satisfaction.
Had a previous credit card with HSBC. Account went delinquent due to economic and financial hardship. Arrow Financial has taken the account(s). Sent an offer, I paid the settlement offer and they are still claiming that I owe this debt. Numberous entries on my credit report with several different accounts. Constantly calling my home, work place and friends. Very rude and unprofessional.
I need for this account #AFS-ASSIG-1955xxxx to be remove/deleted from Equifax credit report. It being shown as collection. Thank you for prompt attention to this matter. I can be contact @ [protected].
Well, I did settle a debt with arrow, which I guess they had purchased from one of my credit card companies. Problem, since I settled for less than I actually owed, I owe taxes on the forgiven debt. They never told me the forgiven amount, nor did they send me a 1099 form to call it to my attention that I might owe taxes on it. But 3 years later guess who does have one of those 1099's and they want the money with penalty and interest. I am furious that I did not receive that form nor was advised of the possibility of owing taxes. IRS says talk to arrow and find out why they did not send the form. You all will be pleased to know that they have obviously been caught doing something wrong. Found a number on the internet and their service simply states all credit reports made by arrow have been withdrawn and "have a nice day" click. While that may help some of you, the IRS really doesn't care.
I have been trying for a long time to settle account with Arrow Finances. I get now where, you call the number they tell you to do it in writing. My father's estate is being held up because of a judgement against ME. In which Arrow Finances Services turned over to a law office that garnished my wages for three years. I exceeded the payment of balance. Then un be know to me, Arrow Finances took the account back without notifying me and left the court cost remaining, to which they passed the account over more than 3 x to other people WHO NEVER CONTACTED me. Now they tell me it is back in ARROW FINANCES HANDS. TO WHICH the lawyer holding estate money from my family will not release any of it because I still have a judgement against me through Arrow Finances, that I can't even get to talk to someone to pay it. What am I to do. This is totally ridiculous.
please help asap!
My mother-in-law received letter from Arrow Financial Services LLC addressed to her late husband. I instantly recognized it as a scam. Too strangly worded, not to mention he had never done business with a company called Premier Bankcard Inc., the entity Arrow was attempting to collect for.
I called Arrow Financial to tell them my father-in-law has been deceased for almost four years. They had sent him a "delinquint" bill of $1, 090.83 My exact words to the phone rep were; "consider this account closed and uncollectable". His reply: "okay".
What a joke! How can these predators continue to stay in business, let alone thrive?
I got 2 of these Arrow Financial Services 'Settlement Offer Letters'. So, I call up their phone number(***Number from the WEBSITE, NOT from the letter!). I give the Arrow Financial Services operator my bill id number, and...she says that collection letter was meant for another person with the same name! Just ignore the letter.
The Arrow operator says that I don't owe them money! But, the 2 letters sure make it sound like it is real...the letters say I owe money to some credit card I've never had or heard of. The operator tried to get my social security number, but NO WAY was I giving it to them. The Arrow Financial Services operator used my birthdate instead.
WATCH OUT!
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