Best Buy Canada reviews and complaints 1
View all 1 complaintsBest Buy - Geek squad service
Bought new Samsung Galaxy A50 phone in February from Best Buy Rockford IL store with 2 year service contract. 2 weeks later I had a software issue and returned to their Geek Squad desk but they refused to even look at it but would only mail it to Samsung if I paid them $89.95 first. Another month or two later, I had another issue and again had to take it to Samsung myself because the Geek Squad refused to even look at it again. I was told by them they no longer fix Samsung phones and only mail them to Samsung due a recent agreement with a contract company that now repairs Samsung phones.
Due to the fact they have changed the terms of the contract and no longer provide service and have refused to service my phone since it was only two weeks old, I felt I was deserving of a full refund of the cost of this service contract ($110) but they have refused. I have been referred to several people in and around that company for the last 6 months now.
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