Huntington Bank

I'll just get right to it. I pulled up to the teller left most window in the drive through at the Huntington Bank location at 998 Brook Forest Ave, Shore wood, IL 60404. I gave the teller
(person 1) a TCF withdrawal slip for $3000, my Huntington Bank debit card, and my drivers license. The teller (person 1) took my items. The teller (person 1) then passed me a Huntington
Bank withdrawal slip with $3000 written on it and asked me to sign it because they are no longer using the TCF slips. I did so and gave it back to her (person 1). Another lady (person 2)
(I assume the person in charge for the day but not a branch manager) walked up, took a long look at me, and spoke with the teller that was waiting on me. About 10 minutes passed and I
asked the teller (person 1) was there an issue. She (person 1) stated that the new limit for the branch was $2000. I asked her (person 1) when, and she (person 1) said that they just
changed it. She (person 1) had already completed the $3000 transaction and just needed to give me the cash. It was unclear as to why she (person 1) completed the $3000 transaction
(I have a screen shot of my account of the $3000 transaction being completed) and then after some lady (person 2) walked up to her she (person 1) changed it to $2000 so, I decided to go
into the branch for further clarification.

Once inside the branch I got in line and waited while the teller (person 1) waited on another drive through customer. While waiting, a black gentleman behind said he was having issues and that he
felt like his issue was a big inconvenience. Another black gentleman in front of me concurred that he was having issues as well. Meanwhile, the father of a white family that was being
waited on by a different teller (person 3) began stating that they love the "New" Huntington Bank as the teller (person 3) confirmed the same. I could only assume that they heard the 2
black gentlemen and myself complaining about Huntington Bank and decided to chime in on how they love the "New" bank.

After about 4 minutes the teller (person 1) came to the window called out "Anthony" like she (person 1) couldn't see me standing in line right in front of her with the two other black
gentlemen for a total of 3 people in line. I walked over and said "yeah that's me" and she (person 1) proceeded to repeat that the branch has a new rule that only allows $2000 to be
withdrawn in the drive through or at the teller window in the branch. I asked her (person 1) for a withdrawal slip so that I could withdraw every cent in my first account which was only
$4149.31. She (person 1) said that I would need to wait until Monday as they didn't have a person in the branch to close the account. That's when the other lady (person 2) who looked at
me and spoke to the teller (person 1) while I was in drive through yells "you'll have to get a check". The same person (person 2) repeated "you'll have to get a check for the whole
amount!" loudly. She (person 2) stated to the teller (person 1) that she (person 2) has the authority to close the account as the teller (person 1) didn't know.

Then the lady (person 2) took my DL, withdrawal slip, and debit card from the teller (person 1), rudely leaves me standing at the first teller window, and proceeds to walk down to the forth
window without saying another word. So I'm standing there wondering what's the next step. After about two minutes I take it upon myself to walk down to the window this strange lady
(person 2) who never identified herself to me to join her in hopes that she (person 2) would explain what was going on. When I joined the rude lady (person 2) at the 4th window I asked her
(person 1) would I also need to receive a check for the $64.48 in my second account, and she rudely replied, "You will get a check for the entire amount".

A bunch of issues here.
1. At no time did person 2 identify herself as a teller, teller supervisor, branch manager, personal banker, etc. At this moment while I type this complaint I still have no idea who this
lady was (person 2).
2. The teller (person 1) never tried to present a resolution to my issue with only being able to withdraw $2000 of the $3000 that I needed. She only seemed to follow the strange lady
(person 2).
3. Person 2 never tried to present a resolution to my issue with only being able to withdraw $2000 of the $3000 that I needed.
4. Person 2 seemed very happy to close my account not is a good customer service type of way but more like we don't want your kind (black people) of business anyway type of way.

The story continues and it goes down hill further from here.

As person 2 was ecstatic to close my account I decided that I would like to post a complaint against this lady (person 2) while I am still a Huntington Bank customer. So I stop her in her
tracks, tell her that I am going to log this complaint, request my id and debit card back, and I leave the branch. I get into my black SUV and I proceed to the teller drive through window
to avoid the rude lady (person 2) to finish withdrawing the $2000 that I was allowed (LOL, it's my money) to withdraw. I tell the teller (person 1) that I actually would like to make the
withdrawal for the $2000. I asked her for a withdrawal slip and a pen. I fill out the withdrawal slip, place it along with my DL, and debit card into the drawer. The teller (person 1)
proceeds to finish the transaction. Just as the teller (person 1) is in the middle of completing the $2000 transaction the strange lady (person 2) walks over and asks "So you do want the
$2000 withdrawal?". I responded in a loud rude voice myself, "I just told the teller (person 1) that I would like to withdraw the $2000, and she (person 1) confirmed". "I'm not sure what
purpose your question has at this point since she (person 1) is already handling the transaction". The rude lady responded but at this point I had nothing more to say to her and I told
her so in a loud voice and I told her to "move on". She (person 2) responded with something about that she could not service me and I responded that your teller is already finishing the
transaction. As a matter of fact the teller (person 1) was handling the transaction better than the rude lady (person 2) was. At this point she (person 2) said a few other words to me
and I repeated to her that she (person 2) needs to "move on". She (person 2) then said a few words to the teller (person 1) and walked away. The teller finished the transaction. I drove
off.

Never in my life have I ever seen a person (person 2) fail on so many levels when it comes to just basic customer service:

1. It looked as if she (person 2) racially profiled me onsite and decided to have the teller (person 1) give me $2000 instead of $3000 because she saw a black criminal and not a fellow
American citizen customer.
1. She (person 2) never greater me respectfully.
2. She (person 2) never offered a resolution to the situation.
3. I felt like a person that was doing something illegal instead of a business owner (2 IT companies and a car rental company) who was withdrawing his payroll check that he's done with TCF
for years.

Any questions I can be reached @ 312.607.0124 or [protected]@hotmail.com.