Sam's Club

My first issue no carts available and no sanitizer to clean the carts.
Let us talk about the pandemic and what Sam's Club does -
Today, I entered your store around 10:30 AM and there were no carts available, checked out around 11:30 AM, the end lines where only 3 deep, so not crowded at all, checked again after below explanation and still no carts available. WOW The corrals where all filled with carts.

My second issue: Your teams lack of basic club member promises of customer satisfaction.

I wanted to purchase clothing (5 sweaters and three thermal men shirts) but did NOT want them on the conveyor with my order of fresh cut meats, so I left them in my cart with a case of water. Your cashier literally demanded I place the clothing on the conveyor. I tried to explain that her conveyor lane was filthy from previous customers, and I did not want to place my clothes with my fresh cut meats. Her body language was so offensive, she pointed her finger and shook her head, stating, "if you want these items you have to place them on the conveyor line." So I tried to offer another resolution by holding the clothing items and when she went to scan, I would hand her the shirts. She shook her head stating, "Uh no". She demanded I place them on the conveyor line and proceeded to proclaim to another customer about my behavior. So, I placed the clothing on the next line over, and stated, "keep them". After the sales was ended, she then demanded I give her the clothes. I wanted to see her name, but her badge was flipped over, so I simply replied, "no".

My third problem, lack of an effective manager.

I told you manager; I believe was Mr. Lyons about her conduct. As his badge was illegible, I retrieved his name from another customer's receipt. Her and her husband witnessed the whole incident. Your manager replied, I will ask her to clean her conveyor - line and walked away. I didn't think this was enough customer recovery at all. Your store was not even busy for a Saturday morning (verify it with your sales at that time) for a teaching moment or I don't know, perhaps an apology. So, I went to enter the store to talk with someone a little higher authority. He stopped me and stated, "Maam, I asked her to clean her conveyor line". I said, "really, your customer recover was to"ask"you cashier to clean her conveyor line". "How about her rudeness?" He replied, "she said she offered to scan the items if you handed them to her." I said, "she never asked me to hand her the items until I placed them on the next line over. She, pointed her finger and replied, after the sales was ended,"hand me those clothes."I verbalized,"she wanted me to hand her the items so she could place them in the return bin". He stood there, so I shook my head and said,"well sir I will be writing a complaint with your response."His reply,"well I did not do anything", I stated no you sure did not do anything." I stated, "Sam's Club is paying you to be a manager and your right, you have done nothing!" I went on to say, "you have done no customer recovery and your carts and sanitizer are still not available to your members." "You and your team ruined my shopping experience to the point of me putting it in writing."
I walked out of the store angry and frustrated - the couple behind me stopped and talked to me and my elderly parent. They too voiced dissatisfaction of the experience. I told them when someone does a great job, we thank them, but we never write up a response to corporate. We only write the negative experiences. I do plan on changing my behavior - not shopping at your Tinley Park store and when I have a great experience, writing it up!" So thank your cashier and manager for me!
(RECEIPT INFORMATION: 01/22/22 11:[protected])

Thank you for your time-