La Quinta Inns & Suites

I booked my stay through the 800 number. I spoke with a representative named John, who appeared to be knowledgeable and courteous. As a matter of fact, I gave him a GREAT review before checking into the hotel - something I wish I would not have done. I mentioned to him that I would need a late check out on Monday after work and he assured me that it would be fine and there would not be a charge for an additional day. I asked him twice to verify and he verbally verified

When I arrived at the hotel at 2:50pm, I was not greeted by "Hello, or Welcome" - I was greeted with "Check-in is NOT until 3pm!" I left for 15 minutes and came back. When I asked the clerk about late checkout, she said the representative lied to me and I would be charged regardless. That was it, no apology, nothing.

There is a strange smell in the lobby and in the hallways. The floors are FILTHY! There was hair in the bathroom floor. I tried to make a call to the front desk due to over 2 hours of excessive noise above me - no dial tone - looked to see that the cord was damaged and disconnected. I tried to call front desk from my cell phone and no one ever answered. I walked to the front desk, with the phone still ringing, and told her no one was answering the phone. She said Oh the volume is turned down, then proceeded to turn it up. She said the phones in the rooms are basically props and don't work! She said there is nothing she can do about the noise above me because she can't leave the front desk! Later, I went back to the front desk and told her that the noise continues. She said she tried to call them but no one answered (?) Almost 2 hours later and the stomping and noise continues above me. I can't sleep.

There is literally no customer service.