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CB Apparel J.Crew Group 11905 N Executive Drive Space H020, Edinburgh, IN, 46124, US
J.Crew Group company logo
J.Crew Group
reviews & complaints
J.Crew Group company logo

J.Crew Group

11905 N Executive Drive Space H020, Edinburgh, IN, 46124, US
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1 complaint
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Website
www.jcrew.com
Phone number
+1 (812) 526-9504
Category
Apparel
Working hours
Mon
10:00 am - 7:00 pm
Tue
10:00 am - 7:00 pm
Wed
10:00 am - 7:00 pm
Thu
10:00 am - 7:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
12:00 pm - 6:00 pm

J.Crew Group reviews and complaints 1

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J
4:45 pm EST

J.Crew Group - Christmas return policy

My husband purchased a sweater for me for Christmas online on November 20th, 2021. It did not fit well and the color was different than it looked online. I attempted to return it on December 31st (6 days after Christmas) and I was told it was out of the 30 day return window and I would have to spend the credit right while in the store that day. They couldn't issue me a store credit so I could come back and shop when I had time. So basically I would have had to return it before I even received it. Please consider changing your return policy so it is more customer friendly. I have been a loyal J Crew customer.

Desired outcome: Change your return policy for the holidays, at least offer a store credit that can be used at a later date.

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