Baymont Inn & Suites

My name is Renae, I was your guest at Baymont Indy East location, from the 19th of July to the 21st of July. Our group of 10 have been annual customers of your hotel for years. Myself for the last three years. 

I checked into room 304 on Friday night to discover that the toilet was not secure and the iron was not in the room. I called again to the front desk to ask for assistance with the issues. Also requesting to be placed in another hotel room. The young lady stated that she couldn't change rooms, because the hotel was sold out. She then requested for me to come to the counter and not bring the items (towels and iron) to my room. It was later stated that the maintenance issue was completed. 

I called again to the front desk to have someone to look at the toilet because it has become an issue my better half had fallen off of the toilet. The young lady at the front counter stated that she would send maintenance first thing in the morning. 

The next morning we called about 9:00 am to inquire about maintenance and our towels. He came up with a screwdriver after being misinformed by the front desk about the issue. Now to add to the room's ongoing issues I turn on the shower faucet to have brown water come out and the showerhead and faucet is running at the same time. The tub isn't draining the water out. I tried to use the room phone to call and now it isn't working. 

I am now frustrated and inconvenienced by the ongoing issues. I have no working phone and no other room to change into. I spoke with Brittany the Front desk manager and she stated that it would take 48 hours for the General Manager Brandi to resolve my issue. Two emails later unreplied and no phone call.

Again I checked in on Friday 19 July and 21 July I am left with no resolution and a hotel bill that did not uphold it part of our agreement. How are you going to compensate for the inconvenience for my stay? Please respond by email or phone 937.673.4551. I would greatly appreciate it.

Best Regards,
Renae