Baymont Inn & Suites

We were checked into the Springfield, IL Baymont Inn on Wednesday July 16 til Thursday July 17. A young man checked us in and we wanted to be able to split the bill for 2 persons. He didn't know how to do that. There was a sign that we would have no breakfast, when it was advertised that there was breakfast. When we got to our room the stool wouldn't flush so I went to the phone to call downstairs to the desk. No phone. I finally was able to get his attention by going to the lookout to the desk and getting his attention by calling him by mouth. He came out of the office and was very rude in yelling back at me. Finally he came up when we had worked for about 15 minutes and was able to get the stool to flush. Then we went to watch tv - No tv. We had only 2 coffee cups - no cups for water. We went to dinner and when we came back the young man was in a car in front of the motel smoking - marijuana by the smell. He jumped out of the car and came into the motel behind us. It was an upsetting stay and I feel I should be given my money back. I will never stay at a Baymont again unless I check it out with the Better Business Bureau.

My family and I stayed at the Baymont on Battlefield in Springfield Mo Friday October 4th.. I reserved four rooms on my credit card. Upon check in, two of the rooms were paid for my my children, and two of the rooms were to be charged to my card. Upon return home, I noticed I had been charged for three rooms. I called to get it straightened out and was told upon further investigation that I had signed for the additional room and key cards were programmed for the room..and since they had no way of knowing if the room had been used or not, that they couldn't refund my card. I do not know how my signature got on the registration for the room in question.. I signed for ONE room, and got cards for ONE room...not TWO. The second room charged to my card was for my son and grandchildren, and he signed for it when he arrived, and got the key cards for that room. I'm not sure what is going on here, but I DID NOT KNOWINGLY SIGN FOR TWO ROOMS! I would appreciate it if you would look into this. I have always been satisfied with Baymont, but this incident is very disappointing.
Thank you for your time.
Rosemary Stoll