Menu
For Business Write a review File a complaint
CB Fast Food Chains Papa John's 5500b Emerson Way Ste B, Indianapolis, IN, 46226, US
Papa John's company logo
Papa John's
reviews & complaints
Papa John's company logo

Papa John's

5500b Emerson Way Ste B, Indianapolis, IN, 46226, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 11:00 pm
Tue
10:00 am - 11:00 pm
Wed
10:00 am - 11:00 pm
Thu
10:00 am - 11:00 pm
Fri
10:00 am - 1:30 pm
Sat
10:00 am - 1:30 pm
Sun
11:00 am - 11:00 pm
ComplaintsBoard
V
6:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Papa John's - bad customer service

I called to order a pizza and the person that answered the phone and asked me what I wanted was VERY rude! After continuing to talk to him, I told him he didn't need to be so rude. He just laughed. He gave me the delivery price and I told him we were going to pick it up because it was quicker. He then smarted off the price to me and hung up on me. I went to pick up my pizza and said I wanted to talk to the manager. The girl told him and then her walked away. I knew from his voice that the manager was the one I had spoken to on the phone. He came back later and I told the girl again that I want talk to the manager. He replied "I'll be there in a minute!"

He finaly came and I told him about what had happened (knowing it was him that I spoke to). I told him that he had no right to speak to me like that. He said that he would find out who it was (knowing full well it was himself.) There was no one else there except for 3 very young teens. He didnt say he was sorry or anything else. In the mean time, another man came in and was telling my husband that his wife told him how rude he was. She is also going to make a complaint.

We get a pizza every Friday night and the last 3 Fridays we went to this papa johns location.I assure you that this manager should not be treating anyone like this and to find out he is the manager is shocking. I will not be ordering any pizzas from papa johns again. Even though I love those pizzas, It's not worth the rudeness!

Read full review of Papa John's and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
G
G
George
US
Send a message
Jul 27, 2009 8:23 pm EDT

I called in to order a pizza, some bread sticks and a 2 Liter Coke and asked if carry out was still open. It wasn't and my mom was already there and waiting. So I simply asked them if they could "deliver" the pizza to my mom who would pay them a gracious tip. But as soon as I started to ask, he immediately cut me off, saying that they can not deliver to cars due to a safety risk. Except he said it with such bitterness that . I was going to ask for delivery to my house, but the [censored] manager hung up on me.

K
K
KnowItAll1072
Augusta, US
Send a message
Mar 10, 2012 9:18 pm EST

This is in fact COMPANY POLICY for all Papa Johns

P
P
Papajohnssucks
Pittsburg, US
Send a message
Apr 08, 2011 1:59 am EDT

I have tried over and over again to give them the chance oh with their 'fresh' ingredients haha my local pizza shop uses actual CHEESE and fresh ingredients not this frozen dehydrated meat and late cheese yuck! I will never order from JUNIOR JOHN again save my health who knows what they really put in it but the cheese does NOT taste like cheese just some oily nastyspoil on my what they call pizza
Good advice: order from your local pizza bakery it's worth the extra $3

P
P
Papajohnssucks
Pittsburg, US
Send a message
Apr 08, 2011 1:54 am EDT

Dominos has actually come out and admitted their pizza was crap and see how they have turned around what is it going to take to get this 'papa john' idiot to understand his crap is NOT fresh and is nasty I don't work in or have anything to do with the pizza biz just wanted to give my two cents. Papa Johns is worse than any frozen pizza i have EVER had tostinos is better lol

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.