Verizon reviews and complaints 1
View all 1261 complaintsVerizon - refund refused
I purchased a Verizon Optimus Zone Android cell phone from Family Dollar 12/12/2014 for $34.00, tax 2.38, total $36.38. All the cell phones were in a locked cage, so the only information I could see about this phone was on the outside of the box. It says Verizon unlimited talk and text, no annual contract. I purchased the phone and took it to Verizon to have it added to my current plan of pay as you go. On the INSIDE of the box, which I couldn't open until I made my purchase, was the information that the phone was for a monthly plan costing $45. Verizon could not add it to my pay as you go plan, so I tried to return the cell phone to Family Dollar. They refused, saying it was not their policy to take cell phone returns. There was no signs to indicate this policy, nor is it printed on my receipt. I now have a phone I can't use and I'm out $36.38. This is an unfair business policy.
Cudos to Family Dollar for refunding my $. I am so sorry I posted this complaint. I wish to unsubscribe to the complaint web site because I resent getting criticism from other readers.
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I do not know anyone that takes cell phones back... If you had a problem with the phone then it has a warranty... What you want is for them to take back a phone because you did not know what you were purchasing... Not a reason for a refund... All you needed to do was ask questions about the purchase BEFORE you paid.