Ive ben locked out of my verizon wireless account for maybe 3 years now. I still have service I just cant login to my account and Ive been to verizon stares and they wont help me reset my password since they work on commission they will only help you when you want to buy something as I use to go pay my bill at the verizon store but they take forever to even acknowledge that your in the store waiting in line to pay your bill so they are useless to me. Trying to use the stupid app to help me with my issue which to many failed login attempts Im locked out of my own account which when im trying to get a live agent to help it keeps saying I need to loging to get started which I keep telling them I cennot log in im locked out this app is useless
Claimed loss: lots of my time and frustration
Desired outcome: reset my password
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