Verizon’s earns a 2.5-star rating from 1273 reviews, showing that the majority of customers are somewhat satisfied with service.
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horrible standard email system
To Whom It May Concern:
I erroneously attempted to send the following email to Verizon's Volume Support email re a recent experience (3-14-08) I had with their email on my DSL account Verizon Website. I received an automated reply to it that was not at all helpful:
To: Verizon DSL Support Persons
From : Email User
You guys have a crummy email system, and have for years, despite all the supposed changes in the past several years.
I'll give you an example from last evening. My brother responded to a Verizon email I had sent him about rock musician Lou Reed. I hit "Reply" on my standard Verizon email account, and it opened a reply email, with his email inside of it. This is all well and good, that is, standard operating procedure. It is supposed to do this. Yippee, something works correctly.
So I compose a thoughtful and somewhat time-consuming reply to him. At the end of it, I remember NOT to hit "Save Draft" at the end of it because I recall your email system eating the draft of an email I attempted to save sometime last year. After that email fiasco I ended up not having anything to send either. Grrrrr!
So this is problem #1: Fix the friggin "Save Draft" part of your email system.
And no, I don't have a special computer, a faulty DSL line, or any special software on my computer such as security software that gums things up. It is a vanilla computer that works fine on Yahoo and Google email systems.
But this time, sending an email to my brother, I think to myself that I will be smarter. I simply hit "Send", last evening, hoping that my lengthy email to my brother will not only be sent, but that your crummy, primitive email system will save a copy in my "Sent" folder, as I have instructed it to do. I like to have a record of what I have emailed.
So what happens? Your [censored] email system flips me over to the Verizon account sign-in page. O.K., perhaps this is some sort of hypervigilant email security system, in order to guarantee that nobody unauthorized is using my account. I had signed in about a half hour beforehand, and had not left the Verizon email Web page during the entire encounter.
So I dutifully sign-in to my Verizon email account as requested of me, even thought I had signed in previously. And what happens? I get returned to my Verizon email page and my long email to my brother has vanished in the nether regions of cyberspace, never to be seen again. It wasn't in the "Drafts" folder. It wasn't in the "Sent" folder. It wasn't anywhere to be found.
It was gone.
Not cool, Verizon Support People. Not cool at all. )-:
There is a half an hour that I won't get back again, not to mention the information in the email.
How is it you expect people to want to use your email system if it wipes out a lengthy, personal reply due to shear incompetence?
This is the sort of crappy Web interface I used to regularly run across 8 years ago on the Internet! There is simply no excuse for such garbage from a major Web player such as Verizon in 2008! No excuse whatsoever. None.
I am writing this from a Google Gmail account of mine. Why mention this? Because it is saving drafts of this complaint letter AUTOMATICALLY! Without me asking it to do so! Wow! Somebody is thinking at Google, aren't they?
Want to know what else rarely comes into my Google inbox? Spam email. Almost never. And I have only had a few false positives in my Google Spam folder. How do they do it? I don't know, but somebody is on the ball at Google. In fact, it is a bunch of somebodies who are on the ball at Google.
And in my Verizon inbox? Quite a bit of Spam, especially for as little as I use that email system. Its address is not in a lot of circulation around the Web. What do you guys have? A Spam folder, where obvious Spam email that I have to move into the Spam folder just sit there until I delete them. What is an obvious Spam email? Email with gibberish words in the subject box. You know, like "yenottie more length obadogle badie"
Why don't I use your standard Verizon email more? Because it is a piece of crap email system that I learned to avoid years ago, and now have, once again. learned to avoid it even more. Fix it, for the love of God!
Now you are probably going to suggest that I try your NEW email system. Don't even go there. What comes with the standard Verizon DSL account should not have the sort of obvious bugs, flaws and crummy, email-losing features that it has.
So problem #2: what is with making me re-sign in to my Verizon account when I go to send a time-consuming reply to my brother, after I had only signed in about a half an hour prior? Stupid, stupid, stupid. What, does Verizon think that my computer got hijacked while I was still using it? I never left the Verizon email page while composing my lost email.
Just plain crummy all around. How much does Verizon collect monthly from me for my DSL account? Over $30/month. Multiply this times the thousands of DSL accounts Verizon has, and that sum has got to be enough to get some technically competent code monkeys in there who can figure out how to make a properly functioning, basic email system in 2008. At least, I would think so.
I am very disappointed in my Verizon DSL email system, and the rest of the Verizon site as well, which is very Web unimaginative. What are you guys doing at Verizon, watching too much You Tube when you should be working? Get on the ball.
Signed,
Rob Little, aka "ThomasHopkins981 at verizon dot net"
fios internet service
I have has Verizon Fios since 2/18/2008. I have never received the service promised since 2/18/2008. I have receive the switch and bait, the run around and the "oh some one will get back to you" bit. I ordered the "Triple play" like everyone thinking I would save a little money. It has been nothing less than a nightmare. I've had intermittent intenet connection issues. The router was swapped out twice. I was told I was turning it off every three hours. I was told there was a known issue with Windows Vista and the TCP/IP configurations. BULL! I'm a IT Technician and several of my co-workers have it working fine with Vista. Finally flat out my neighbor who I convinced to order it is have the same problem. So it's definitely hardware or network related on the Verizon end. The y need to get their act together now. Who ever suggested a class action law suit I'm in it to win it. Finally to boot they billed me for dates before my installation.
I have had Verizon Triple Play since late July, and if Comcast only had email that I could use on my cell phone and my home computer, I would be back with them in a minute. I have had nothing but trouble with Verizon from the day they installed it. The first thing they did was disconnect my land line in the utilities box in my condo building. We were without phone service for 5 days. Their reasoning, "the technician must have forgotten to reconnect it after he installed the service." The internet has been a nightmare. Tonight, after writing a long report on line, my internet connection suddenly disappeared, and I lost the entire report. I HATE THIS COMPANY. I had a great tv picture on Comast HD, I was able to speak to a tech person very quickly when I had an internet problem. I didn't have to spend countless time on the phone answering non-related questions to that female voice - whom I have come to despise also. This situation has turned me into a bitter person. My life has been simple and I have been easy going and laid back. Now I am a raging maniac!
intermittent!
I was so excited to see that Fios was becoming available in my neighborhood; little did I know it would become the Bain of my existence. Well maybe for a shorter time than my entire existence. I ordered the service, (triple play of course) to get the 19" LCD TV. I received a lot more instead. First, ordering was a great experience and pleasant customer service rep. Second the installation took all day but again the installation Techs were great. Phone support needs to be clearly train, updated, and made more user friendly. Now the Service and billing, this is where there is issues.
I had service installed on 2/16/08 my service and speed was fine for two days, this is the start of the nightmare. The Internet service would then go down every three hours, the ip address would change and the speeds were not even close to what I ordered. I order 15MB down and 2MB up I have been getting 1MB down and 2MB up. I've been told I was turning the router off and on every three hours, it's the router, (which was replaced twice). I was told I had been using a bit torrent. How can I? It's not up long enough. Now I took a day off so I can get this all sorted out. What a disappointment.
Verizon refuses to install more than one Fios Internet Service per house. Two people in my house have home-based businesses and cannot network.
I have had FIOS HIGH SPEED internet for over a year. I have had troubles from day one. It is the most down, awkard sytem on the market. Evidently their Computer Gerus are from India. They change in the middle of the year, and ask for your residential password. I have never heard of this RESIDENTIAL password before. I have entered my email address and password and "THEIR system does not recognize it!" Interestingly their billing department does. I have been down for over a week and cannot get Tech. Support or a Phone number to even call to complain. When I have complained before when paying my bill, they basically laugh it off and say, Pay the Full Amount. Prior to FIOS I had AOL, I never one time in four years had any problem with AOL. What a fool I was to sign up for FIOS. And in July 2010, I have been notified that they are selling off This part of their business to a company called Frontier. OMG, what can I expect now with a company I have never heard of and are dumb enough to purchase such a lousy Service. Verizon wins again, pity Frontier, , , , , love to see their stock Plummet.
Dave Brock Fort Wayne, IN a very disatisfied Verion Customer.
I have this all the time. Often its every few seconds and that goes on for hours and then it still comes back at times. Its every day now. It started after I got it a year or two ago and then comes back at times. When I first had the problem, Verizon said it wasn't possible and to use Windows to check the connection. Windows said no connection. Verizon said you don't have to turn off your computer or the modem. Now they post those as suggestions. Verizon is intentionally providing incompetent service and charging for it. This shows it has monopoly power which it abuses. The only remedy then is a break up order of Verizon under the antitrust laws.
non-rebate
RE: Verizon Wireless Non-Rebate
Alright - My complaint is this: On November 14, 2007 I purchased a Verizon cellphone (order #[protected]) and was supposed to receive a $50.00 rebate. I received the phone and sent you every label that was on the box. You sent me a postcard saying "missing UPC." I resent a copy of everything and you sent me the same reply again. So there's nothing more I can do and yet it seems you know I bought the phone and you refuse to send me the rebate. So it just seems like poor customer service and a breach of your promise.
You're lucky. I'm out $150. I refuse to upgrade any of our phones with them. Their salesman was the one who recommended that I not send in the rebate forum "UNTIL THE LAST POSSIBLE DATE" because if I did, then I couldn't exchange the phone if there was an early problem with it. Well, I waited so long, my wife got pissed and threw all of the empty box materials away. It was cluttering up the desk area. I STILL THINK that VERIZON is Misleading it's Customers by making them go through so many hoops to get a refund. I make payments every MONTH on a phone that they say I can't prove that I own!?!?!?!? Who's scamming whom? By the way, I stopped buying from Fry's Electronics for the same reason -- ridiculous efforts to get a refund back. I REFUSED to buy a $2, 000 Television from them for the same reason.
The missing original UPC just happened to me, but when I called Verizon Rebates, they found em. Time will tell if I ever see the $50 card.
same thing happened to me, got the same postcard, only problem is they want the original upc code on the box (which was sent) and not a photocopy(which I have) It states on the rebate form to make a copy of all documents All my family and most of my friends are with verizon wireless, it will be interesting to see what they buy or if they stay with verizon after learning of these tactics (Additional note I have had the same number since 1989 the good ole bag phone and each time the company is bought out service gets worse)
I agree. I cut the codes of the box and sent them in. Now I get a card saying - missing proof of purchase (UPC) Bar Code. Missing ESN/MEID. They are both on the side of the box and I cut out the side of the box and sent it, along with my receipt.
Now it's their word versus mine
The company that processes the rebate may not be Verizon employees, but they are representing the company. AND the address that you send the rebate to has "VERIZON" in the address line. So you can't claim that Verizon is not involved.
When will this maddness stop? Why do I have to prove to Verizon that they issued me a phone. The absurdity of it makes my head hurt.
How much of a lawsuit is it going to take? $100 million? $1 billion?
Any one want to join me in a class action suite? This is downright deceitful and dishonest.
I sent copies purchase reciepts and bar code from box and I recieved sa me post card stating rebate center didn't recieve box bar code(thought post card was junk mail and was going to toss it)I called and finally spoke to supervisor and he said he beleaved me an the rebate will be at my home in 15 days, it appears they are just trying not to pay and banking on the fact some people will toss post card or forget entirely that they were supposed to get the rebate if it doesn't show
I am sorry that you had a bad experience at Verizon. A mail-in rebate is promotion. Promotions are used to drive customers into buying products or services, a marketing ploy. It is not a promise. If the guidelines are not followed, it is stated on the form that the check will be refused. Try stopping into your local Verizon Wireless store. If the rep working calls the rebate center they will be able to verify your ESN (Electronic Serial Number that is listed on the UPC), and the rebate center will send the check. Also consider that Verizon Wireless does not handle the rebates. It is done through a company called Paragway or something.
terrible service!
Let's band together and file a class action lawsuit against Verizon and their completely awful FIOS service!!! I have never been more disgusted with a company and the way they do business. I"LL BE THE FIRST TO SIGN!!!
Read full review of Verizon and 48 commentsconnection problems!
Slightly less than a year ago, we had Verizon FIOS Internet service installed. The installation went *relatively* smoothly. About 4 months ago, we noticed our connection didn't seem to be as fast as it was advertised to be, and we were also suffering a very high "failure to connect" that was both intermittent and not apparently dependent on any condition of the local computers. We had a mix of both wired and wireless connections, each computer had a different O/S, and we used different browsers, virus checkers, and firewalls (other than the one built into the router).
I estimate that over 50% of our attempts to connect via a web browser failed. It was not dependent on the browser, nor was it dependent on a time of day, or cables, or the various sites we were attempting to connect to. I could open a browser window and attempt to go to Google, get a DNS server does not exist message, then moments later easily connect to cnn.com. Spamming page reload sometimes overcame the problem.
I attempted to contact Verizon's "24/7" tech support for FIOS, to get some assistance diagnosing the problem. After several tries, I was able to connect to www.verizon.com. This is my first complaint: nearly all of their technical support starts with being able to connect to the Internet. What are those people supposed to do, who do not have a working connection?
Next, that main page was focused on selling me Verizon services. After poking around, I finally found the Support menu. Please login, it said. I did. It forwarded me right back to the page selling all the various Verizon services. Don't need sales, need support... try the Support menu. Ah, yes, all the help in the world if you need to reach a Sales Representative, or a Billing Agent, or to Pay Your Bill Online. What's that? Ah right, support...
Finally, I do find a Support link that actually takes me to, you know, a Support type page. For Verizon Wireless. Don't need Wireless, need FIOS. Search on FIOS... Click link that mentions FIOS support... whoops, back to a page wanting to sell me FIOS services. Back up, back up... Contact Us.
There's contact information for anyone who wants to buy services from Verizon, or anyone who's an investor. There is, in fact, all kinds of contact information for sending Verizon money of one kind or another, but what there isn't, is a FIOS tech support number.
I finally locate the Welcome to FIOS printed materials they delivered with the hardware, and there is a phone number, [protected]. I try calling it. I get the usual automated menus for selecting English or Spanish, then prior to presenting the "departments" menu, it says, "If at any time you wish to speak to an agent, simply say Agent." I say Agent. Nothing, the menu recitation continues. I say "Agent" probably 20 times, I shout it into the phone... nothing, the menu continues. Interestingly, there is no "Tech Support" option on the menu, only a myriad of ways to arrange to send Verizon your money.
Fine, back to the Internet. It's now been nearly 2 hours I've been trying to locate a contact email or phone number to obtain this vaunted "24/7" Tech Support. I try the website listed on the brochure, which is http://help.verizon.net. This doesn't lead anywhere. I go back to the phone number because now I'm out of options. (A Google search had not turned up any useful information for "Verizon FIOS Technical Support"). This time, I bellow AGENT into the phone and though nothing happens during the menu it's supposed to interrupt at any time, it finally comes to the end. I press 000, or perhaps it was ***... either way, somehow, miraculously, I get through to an actual human being!
It's only been nearly 3 hours I've been navigating about in their supposed website. Note that the telephone number supplied on the FIOS documentation for FIOS support doesn't actually lead directly to FIOS support, but to a general Verizon number for any subject relating to FIOS, starting with sales of new service, and not actually containing a link to Technical Support. Note that the website printed on the documentation doesn't actually work at all.
Finally I get to explain to a tech what's going wrong, and we spend a further 45 minutes proving to him that in fact, no, the problem cannot be associated with our software or our hardware or our power supply or our cables. He checks our connection speed (which involves connecting to their website, which fails repeatedly before actually working... when it works, it comes up exactly what it should be. I power cycle both computer and router repeatedly at his instructions, and finally! Finally! He accepts that I'm not doing anything wrong and my analysis of the problem is, in fact, correct. He accepts that I cannot generate an error condition on my end that will reliably repeat the error, since it's *intermittent* (note to Verizon, please please please teach your techs the meaning of the word "intermittent.")
After another half hour of power cycling, rechecking etc - we are now nearly at 5 hours trying to get help, he gets the idea to check the router's firmware and verify it's up to date.
You guessed it. The firmware is the original factory setting, many versions out of date. Why it worked fine for the first two months or so is beyond me, but obviously something on Verizon's end was updated and that was causing all the interruptions. The tech has me download and install the firmware update and all appears to be working much more reliably. I ask him to make a note of all the difficulties I had in just getting "how to contact Tech Support," and he advises me that the site "http://help.verizon.net" isn't the correct one. The correct one is "http://fioshelp.verizon.COM."
I surf over there quickly, while he's on the phone, and sure enough it looks like a support knowledge base site for their FIOS. Interestingly, the Live Chat icon is grayed out as unavailable. (I later determine it doesn't matter what time of day you go there, Live Chat is always grayed out. Why have the button? Beats me). I try searching on anything to do with intermittent service problems and there's no mention anywhere of router updates. In fact, there's no mention there at all about router updates, which clearly are necessary to make the service run correctly. The Send Us An Email option carries the caveat that it doesn't connect you to an agent, but rather is automated to send you links within the Knowledge Base which appear related to your question. Did I forget to mention there's NO mention anywhere of a telephone number to reach a real, breathing, (hopefully) thinking human being?
Ok so here are two new beefs. A) "24/7 Technical Support" promised is apparently only a searchable database that is located at a website different from the one in the printed documentation. B) If router updates are so important to maintaining a healthy connection, yet you cannot search the KB to determine whether any exist, why does not Verizon notify FIOS users of updates when they are implemented, with a link to the update installer?
Oh, and by the way. The problem of intermittent connections has happened again. Same symptoms. My husband and I agree that it looks more like a DNS problem, like for some reason the server is having problems decoding the website addresses sent to it by the browsers. The failure rate now is up around 75-90% of attempts. I went through the same runaround trying to locate tech support, and this time, when I first called [protected], I got a FAX machine prompt. 10 minutes later, using Redial, I got the same "interactive menu" that doesn't allow you to break into the menu and request an agent "at any time." I still cannot tell which combination of * and 0 at the end of the menu gets me to an agent, but I was disconnected or timed out four times. FiosHelp.verizon.com still only leads to the no-real-time assistance KB.
This time the tech support guy was able to see the intermittent fault in action from his end, when the router failed to return his ping. The firmware is up to date, so he's sending out a new router (since it's under warranty). We'll see if that fixes the problem, and for how long.
Four months into FIOS service, and I can honestly say, no high speed internet connection can possibly be worth all this stress involved in JUST trying to obtain real, human, qualified technical support.
Verizon is all about selling you services. Nothing more. I would recommend them to no one.
I got Verizon FIOS less than a year ago... I have called them out to my residence 3 times... they cannot seem to understand why it keeps cutting off then on then off.. etc... all day long... they clam it's because my router is in my attic... so as I stand underneath it it keeps cutting me off. Then I was told Internet travels upward... like into the sky... Are you F******** Serious... this BOZO told me this ridicluls lie. I have 50/50 and on a good day I get 19/22. I was told because when they say 50/50 you don't actually get that... this statement was from actual home service people who were Verizon Fios Techs. I have a combo of Wired in... for my Desktop and 2 Smart TV's and several wireless devices... even the Wired products keep disconnecting. As I am writing this it's disconnecting and reconnecting... Now I am told it's because I have an Alarm System... WT? What or Who Can I call and complain too. this is just plain stupid..
I have had Verizon for the past 2 months and i do have to call customer service every week. Its like jumping from the frying pan straight in the fire.Switching from Time warner cable to Verizon was a huge mistake. I've had problems with the high bill (373.00) to the slow internet...Lord I'm so stressed out with this company and no one ever told me you're in a one year contract. Only when i called to cancel again did i hear you'll have to pay if you cancel before the year. I can't wait for that year to be over. Please whoever is thinking of changing to Verizon, PLEASE DO NOT change or you'll regret..THEY REALLY SUCKS! Queens resident...
verizon games wont work.9% keeps blinking.What to do?
verizon sucks! they tell me to pay double for the first month and i would get credit for the next month, yep next month no credit. called them4 times not solved. fick verizon~!~! do not use them!
@ Harsh Realities:
Don't be a smart aleck! This is late March 2010. I have the same problems with Verizon as the lady first reported. Of course, Verizon made a few changes. Like, activating the "online Chat". Sic! I'll tell you what it is: you type in a question and and it answers. The question has to be simple and contain some key word. Say, "VPN' or "phone". Then it presents it's canned answer. Brilliant Case Based Help, isn't it? Isn't this the 21st century? No one is saying Comcast is better. She reported her problems with Verizon. The Support regime at Verizon is exactly the same. Their philosophy seems to be to cut down all Tech Support to the barest minimum - the customers are not going go anywhere. Even if they do, the loss is not great. They make their numbers after 4-6 months of the customer paying the monthly charges of $100 plus. The cost of new customer acquisition is equal to the cost of customer retention. This happened over the last few years. If we consumers are the blame, it is our willingness to take this [censored] and not move frequently enough or give the carriers hell. Very few consumers complain or post things like the lady did here, fewer still go to the FCC's Common Carrier Bureau. When people do post their problems, we have idiots like "Harsh Realities" putting them down.
So, Harsh Realities: Why the bloody hell are you so protective about Verizon anyway? Have you been working there forever - since it's monopoly, "utility" days? No wonder, it hasn't changed. It's hard to change a mind-set like that. Why don't you answer why Verizon hasn't changed it's support policy or resources? Why hasn't it addressed the common problems that are being reported all over?
as a tech support agent our job was made impossible. As frustrating as it was for you to work with the company to get your problems resolved it was just as frustrating for me to work for the company to resolve your problems for you. It was like they wanted me to tell you "Sorry sucks to be you!" and move on, even though they never actually said that.
I am so furious with this lying Verizon company. Today they supposedly were going to "send a technician" by --get this 8am to 8pm---yeah, be ready when they are. AND they didn't show or phone. How many times are they going to "fix" this problem? Today, all I really wanted was to tell them to go to H*LL anyhow since I already switched. After ONE YEAR of them explaining, explaining (read all complaints others wrote above because they are just what I went through) this is the day they decide to piss me off just too far! I already talked to Optimum today and set up with them. I didn't even realize (new to area) how piss-poor the Verizon DSL is (IF you even get it)--what decade are they operating in? They can't even deliver, on a good day, 1 megabits? Pitiful and pathetic.
It is disgusting that I have been led to pay for service that I really was not getting but they kept making it seem as if it was the pc, the router, the phone line, the filters, blah, blah (lies). Every curse word= them. The last word, though, is mine: Good riddance!
I could not have said it better .. I switched back to Comcast .. I would never recommend Verizon FiOS!
I am experiencing intermittent dropped connections and it's becoming very ANNOYING! I'm trying to reach a live person now, but I've been put on hold. For the cost of services, Verizon FIOS should provide MUCH better customer service. Customer service is lousy!
Wow, isn't it a surprise. Many people have the same problem as me too. When I got Verizon Fios it started off good, working internet, fast, and able to connect around the house wireless. Turns out in the next month or two it went from "GREAT" as advertised with one of the fastest speeds in the world to "wow, i wish i never got this garbage." Now i am a 15 year old living with Grandparents that do not understand how the Internet/technology works, so i have to do everything all myself with a little bit of help from an uncle. I don't know if it is my network that was given to me with the modem or Verizon Fios Wireless modems "suck" and it was a scam for people to buy them, because this is not right. I have no wireless connection around the house when there is a 24/7 fully non-working green wireless light on the modem that does not blink or change to a lighter green color or a red color. I don't know what to do, i really want to switch out of Verizon Fios. In my opinion, It is not recommended as a Internet provider. I am very frustrated about this, i can't take it anymore. I'm using a yellow Ethernet cable to get my connection for my laptop and Xbox 360 live. If i unplug it, i lose all connection. I am so tired of it, i want free connection around the house. I can't do anything about it because i'm only 15 years old and i don't control this stuff. My Grandparents don't understand when i say we need to switch. I can't help it and i sure know this is a waste of money a month to pay for something this bad. It's just like giving evil a gun to kill you. We are paying them for no good service for no good reason at all. Please tell me what i can do to help this.
P.S - It has nothing to do with moving the modem around or messing with the antenna trust me, i've tried that many times already.
verizon fios is the worst in customer service from 0 to 10, definitely, they have a zero!
Verizon FIOS is the worst in customer Service from 0 to 10, definitely, they have a ZERO. I have had it for almost a year and because of the ISP/Phone/TV it’s great, I keep it.
1- Every time I called, they had a hard time finding my account, they had assigned a number but when the looked at the number they had a different phone number in my account and the real number I have was under another person’s name.
2- I ordered a second line in my house to use it as a dedicated fax, I gave up on it, they could NEVER take me to the right person to get it installed.
3- I have a TV box that did not work properly and has not been used for the last 5 months (it has a MAC address that can prove it has not been used. They have issued several pick up orders, once they called from a nearby city saying they were too busy to come and pick it up. Other times they say they’re coming from 8am to 5pm (what a nice time window ha), they NEVER came to pick it up. I requested to be removed from my account and I am still paying for it. There have been times when they say they will send a UPS prepaid box for me to send it to them, that NEVER happened. I asked if I could drop it any store, they said that either they pick it up or the prepaid UPS like I said, I am still paying for it.
4- The router they provided has broken up 3 times in one year, it took a LONG time for me to talk to the right person and get it replaced. The worst of all, the first time they replaced I was billed like $ 175.00 for it; they credited it to my account later, after hours on the phone.
5- I could not pay for almost 5 months, I was sent to collection after 5 months, I did not receive a paper bill and could never get technical support to go online a modify my online account manager. At long last, they had to DELETE my online account manager to be able to solve the problem.
6- I regretted having FIOS and wanted to go back to DSL, guess what; my account CANNOT go back to DSL, once I became FIOS, NO WAY TO GO BACK, I call it MONOPOLY.
7- I have spent time, long hours on the phone trying to solve problems and it is not easy. I have planned to take action against them, I am working on it. Why Don’t I change? That’s not the point.
Dear Mister Soriano:
If you feel that you are not being treated fairly, how about contacting Verizon Corporate Office in New York? I believe it's listed in their website in the section "contact us". I wish you the best with resolving these issues.
Pablo
scam!
I recevied an automated telephone call on Sunday, March 2nd, thanking us for ordering FIOS internet service. Here is the problem no one in my home ordered the service. On Monday, March 3rd, upon returning home from work I see painted one-call markings on my yard. I called Verizon immediately and after going through the endless computer prostitute voice prompts i finally got a hold of a real person.
After telling him the situation he looked into the situation but could not answer who ordered this or when it was ordered. He transfered me to another division and after waiting again, that person could not answer any of the questions either. He could only tell me that the order was either placed over the internet or by a door to door salesperson. He assured me though that the order was canceled. Wow, now i am thinking of identity theft. Now is when this gets good.
The one-call dig marks were done on 3/3/08. However, the person from customer service said the scheduled installation was not until 4/12/08. Being in the industry, I know you only have 10 days from the utility mark outs to start the project.
Today, March 4, 2008, a utility company came and tried to mark out my property. After telling them my situation and that i canceled the "order" they informed me that Verizon has been doing this type of thing in our area for some time now. If you do not call and cancel the order, they go ahead and install the FIOS service.
This action is unacceptable!
THINK TWICE BEFORE YOU SIGN UP FOR VERIZON FiOS.
A door to door salesperson convinced us to move FiOS with the promise of the $200 AMEX Gift Card promotion. We called after the installation as instructed about when the card would arrive. In the first call, the Verizon representation said she would take care of it and that we should call back if we didn't receive it in 2 weeks. Two weeks later, we called again because the card did not arrive. This time we were told we didn't qualify for the promotion because it ended May 1st. But I pointed out that we placed the order on April 26th. They came back and said we didn't qualify because our internet speed had to be 20/20. When I objected that it was the not what the salesperson had told us, a manager came on and told us we didn't qualify because it was for new FiOS customers only. We had Verizon phone service - although it was not FiOS.
I am dumbfounded that Verizon would use deceptive marketing to sign up customers but that is exactly what they are doing. Verizon hired only one company to send out door to door salespeople to sell FiOS. If salespeople are screwing up, that's a problem for Verison to handle. The bottom lime is that Verizon is repsonsible as if these employees were their own.
I am now seeking Verizon to refund the activiation fee for their Internet service and pay the activiation fee for our moving back to Comcast. I am moving all of my services from Verizon, including our cell phones.
By the way, Verizon FiOS has very limited HD as compared to Comcast. I'm sure they'll catch up - but at the moment moving to FiOS TV was a step backward, although the picture is a little better.
scam billing!
I took fios internet and fios telephone service from verizon with two year agreement. I encountered problem one after the another. first one: there are offers going on online orders. I stay in john f kennedy blvd. if I use my address to search and order, my residence will not be listed in verizon site. I came to know that we have to use "jf kennedy blvd" and for jersey city I have to use "j cy".
Because of all this confusion with their system, I asked the customer service for details. the person at service desk also accepted the problem and offered to help me out. but I checked with him, and he confirms that I am eligible for all online offers even if I order thru phone. billing cycle for me is 16th of every month. I took connection on dec 22, 2007.
First month bill came: included all hidden charges. later I called customer service for about 4 times and 20 minutes each time to reverse the charges. this bill included all the charges till feb 16, 2008. I overpaid.
I moved to new location in the same street on jan 28, 2008. they confirmed that there won’t be any moving related charges. I received second bill till mar 16, 2008. summary of the bill is 8 page. erratic billing. I know that reaching verizon customer service is taboo, so I took off for office as I cannot speak for hours in office. billing department and customer service will be available only during weekdays and from morning 8 to 5pm.
For one month charge of $64.99 + taxes, I got bill for $144. later I came to know from customer representative that these are due to charges that I already paid. they charged from the date I moved to new location without considering that I already paid till end of next month.
I waited for 1 hour and 30 minutes to reverse the charges and then I decided to disconnect the service. I cannot spend every month hours to rectify the bill charges. when I connected to customer service, I directly asked for disconnection department. the account manager accepted the charges and reversed the amount totally.
This didn’t ended here, after reversing the charges, they put a note for disconnection to my internet on friday evening. I couldn’t connect to internet at 6:00pm, then when I inquired at customer service, to my surprise, my account is flagged for disconnection...
Later for the whole weekend, I left in house with our internet connection and as usual I called customer service on monday morning as usual, I was there in call for almost an hour in morning and get that resolved after creating new order.
I am very confident about verizon billing system that this is going to continue for coming months.
Experian refuses to investigate my inacccurate information to the highest standard. They have no signature on file, nor no proof of document on file. I am very distress since the have this item on my credit report. I am planning a class act action law suit. They ignore my complaint everytime I file a complaint.
terrible everything!
I have been dealing with customer service for months now, they never call you back when they promise to, you talk to several different people and they just keep passing you around cause none of them can help you! they were suppose to give me a refund cause they charged my card like Tripple the monthly amount and they never returned it, they gave every excuse to not to and put you off another day and they were told they were not authorized to use my credit card on file and to delete it and they did not, so if you tell them to do something make sure and get it all in Writing because they SUCK and I am so glad I am not with them any longer, not only that my internet service kept cutting out and I was having to call them and they were charging me to re connect, so watch your bill... speaking to Supervisors does not help either... they don't get anything accomplished, I would suggest calling their Corporate Offices in NY... If you have another Option to use besides Verizon... THEN BY ALL MEANS... USE THEM... cause Verizon SUCKS... all around..
poor customer service and tech support!
This is a copy of a letter I sent...
I ordered a bundle service package from verizon on 12/27/07. directtv came out immediately and set up my cable service. as of today, march 3, 2008 I still do not have internet service and phone service. I have called numerous times and have been put on hold for up to 32 minutes without one person picking up to ask me to hold. I have requested tech support and service calls which none have been useful. the techs say that the phone is fine but I see the phone line hanging off the outside wall and it shows that it is cut. I requested for a technician to come out and the tech called and told me he would be out on a saturday. now 3 saturdays in a row he has not shown, and when I call he says that he is sorry, that he forgot.
I do not see it fit to be billed for services that as of today still do not work. I will be more than happy to pay the bill for my cable and keep that service going. as for the verizon internet and verizon phone service I am requesting immediate cancellation of service. I cannot continue to be treated so poorly and put off so many times. I have never experienced such poor service in my life. this has been a very disappointing experience with your company.
I agree. My Verizon phone and internet has been out for 5 days. I was told someone would be here no later than today at 7:00 pm. It is now 7:02 pm and I now have serious doubts that they will keep their word. I have made numerous calls to repair to try to speed things up. No luck. I did find out that they do not have enough technicians to handle the fious and their regular customer repair looad. Do they want to make a name for themselves that Comcast has made with their extremely poor customer service and support? Seems to me like both companies don't mind spending loads of money on their advertising that says that they work hard for their great customer service that they provide. There should be a law for companies this big lying to the public about falsly representing themselves as dependable and offering great customer care when in fact they don't.
terrible customer service!
I switched to FIOS a few months ago. Verizon has the WORST customer service of any company I've ever dealt with. I signed up for the Triple Freedom package (phone, TV, and Internet). They set up my account with these as separate products instead of the discounted bundle. Our first bill showed 2 months at over $450, when it should have been $220. I called them, and was disconnected after being on hold for 15 minutes. I then spoke with a rep over online chat who helped me out, however, they would not fax an updated bill, even though were soon leaving for vacation. A few weeks later, we never got an adjusted bill with the credit, but did get a Final Notice that our phone would be disconnected if the $450 wasn't paid. My wife called back, and the rep retrieved the record of the chat and once again said a new bill would be sent. We immediately paid the balance online, for fear that their incompetence would cause our phone to be shut off. Two weeks go by, and we get a voicemail now reminding us that if our bill wasn't paid by the next day, it would be shut off. My wife had to waste more time calling them, and spoke with a supervisor, who admitted she deals with these same issues DAY AFTER DAY, ALL DAY LONG. She said we never should have received those disconnection notices, and that these issues usually clear up after three months (as if that makes it alright).
I also had problems early on, because I wasn't getting the fast connection that I should on my Internet. I would be on hold for 20 minutes at a time, disconnected several times, and get this: Once when I was being transferred to a cust. service rep, I was connected with ANOTHER VERIZON CUSTOMER who was also on hold, and another time I was connected, only to hear another customer's conversation with a rep - and heard all of their personal account details.
Beyond horrible experiences and it amazes me that the FTC doesn't have them correct their unprofessional, borderline fraudulent, practices immediately.
I have been pleased with Verizon Fios service for a year now, but now I can not say the same. I made the big mistake of getting rid of my phone service because we never use it and keeping my cable and internet service. I was told by the customer service rep that I needed to set my account up with an automatic draft from a credit card because I no longer had telephone service. I should have never agreed to this, but was desperate to keep my internet service because I need it for school and work. I asked the customer service rep how I will know when I will be billed for my charges and she told me that I would recieve an email before I would be billed. This is where my nightmare begins...
So it is less than a month later and I was checking my bank account and see a charge from Verizon pending. I get very upset to see this because I never recieved an email from them. I call customer service and give them my account number and guess what they cannot find any of my information. I had never had problems before when I had a verizon telephone number; I believe it is a scam that you have to have their telephone service to look up your information. I am transferred several times and have to tell them the same situation several times that I do not have a verizon telephone number anymore. Finally, I get to a customer service rep who is able to look the information up by my name. She informs me that they "send the paper bills out" on the 4th and 7 days later your bank account is charged. I ask her why I never recieved a paper bill and she tells me because I no longer have telephone service they just assume you know what amount you are paying. I then tell her that I was told that I was going to get an email and she tells me that is not what they do and that "I am pretty much screwed" and the charge goes through my account. I demanded that my credit card be removed from the file and send me a paper bill and she tells me that they CAN do this because I still have cable with the internet. She tells me that if you only have internet you have to set it up through a credit card. I am very upset to hear this because I was lied to earlier about having to set it up with a credit car. I also learn and this is really great that because I no longer have telephone service I will be charged $5 a month fee for this.
So after countless phone calls and 300 minutes wasted on my cell phone bill and an overdraft fee because I was falsely informed of when my payment will be taken out I am still stuck with Verizon because I live in the country and they are the only provider out here.
I would strongley recommend to anyone that you stay far away from VERIZON or if you do have to get them sign up for everything because without a verizon phone # it will be a nightmare to find your information in the system.
false advertizement - poor service
To make it simple - first they offered a free TV - almost 2 months have gone by since I had the service installed - no TV no confirmation letter.
2nd - numerous issuse with the setup, when I called is was a joke, like talking to a wall. No wonder this contry is going down the toilet. Big Companies always sell the sizzle, but 9 out of 10 times have noting in the frying pan, they can say ad do what ever they want with no liability, the Goverment can not or will not do anything to ensure they deliver what they say, and the Consumer has no recorse.
Verizon gave me the run around about the 200.00 Best Buy card for months. Finally I got it and I went to Best Buy to buy something and the card is no good. Best Buy rep called and after 1 hour on the phone talking to different people found out the Verizon had cancelled it 2 days after it was issued and before I got it in the mail. I have had nothing but problems from the installation until today and all you get is told it will be resolved or hung up on. I called today and told them I want this resolved right away or I will cancel my service and I was told if I cancel I will be charged an early termination fee.
Don't forget if you get the DVR box you will get unauthorized charges. I had somethingl ike $600.00 of unauthorized charges when I finally pulled the plug on Verizon. They refuse to refund the cahrges. And when I keep trying to get it cleared up, they keep stone walling me and then sending me to three or four different sections. So I say we file a class action lawsuit. By the by I found out from a prior Verizon technician that the DVR boxes will attempt to get a signal from a pay per view channel (supposedly at random but since the boxes are recycled it often ends up being an adult on demand channel) and will charge you for it if it doesn't get a "clear signal" from the movie.
This happens when your DVR box resets itself.
Same story! Sadly I ordered Fios 3/3/08. It was installed only 3 weeks later with the $100 servcie offer with the free LCD TV.. I ended up making about 10 calls to the customer service (escalation dept.) they are nice but cant get me the TV. I did finally after 180 days receive a $200 gift card to Best Buy. I was also offered a $100 gift card additional for my trouble. (they "forgot" to give me an HD receiver for 3 mos) I asked the 3 or 4th rep point blank, "If I didnt make these calls would I have gotten the gift card or TV?" they both admitted "No"
WOW...thats class action lawsuit.. Never did get the $100 additional card either
They need to be hammered hard on this.. Its absolutely unfair and I will be first in line to ### slap this company for bait and switch B/S!
On March 15, 2008 I had FiOS service installed in conjunction with Verizon's promotional offer of a free 19" HDTV. The installation went smoothly and the service to date has been excellent including technical support. The 19" HDTV, though, is nowhere to be found. I have repeatedly contacted Verizon, getting the initial excuse of supplier shortages, followed each time now by "it will be a few weeks." I recently received calls from its awards department wanting to confirm my address and my choice of the HDTV. When I asked if it's scheduled for delivery I'm told "it will be a few weeks." Well a few more weeks have passed and I'm convinced Verizon, in its attempt to usurp its rivals in broadband marketshare in the New York metropolitan area, willing perpetrated a fraudulent marketing campaign on the public. This is well documented by the numerous complaints found on this and other websites. My suggestion is to do as I have done and file consumer complaints with the Federal Trade Commission, the Better Business Bureau and your State's Office of Consumer Affairs. There is also a law firm in New York that is currently investigating complaints from consumers who signed up for Verizon's "Blitz" promotions but have yet to receive their promotional gifts. That website is http://www.gslawny.com/lawyer-attorney-1293446.html. With no other recourse against a giant like Verizon I urge you to take the above steps to at least let them know they are being scrutinized.
I went for the Verizon deal last December of receiving FIOS internet, cable and landline service for $100/month with the added incentive of receiving a free 19” Sharp LCD TV.
It then took 4 months and repeated phone calls with interminable wait times before we finally received the TV, only to find the set was defective (distorted picture and inoperable DVD player). I contacted Sharp since it has a 1 year warranty and they said they’d repair it and ship it back to me but I must pay for shipping to them.
Pay $40-50 to UPS a “free gift” that's defective? No thanks, this should be their problem, not mine.
After spending almost two hours on the phone being given the runaround from one department to another, each time waiting listening to muzac for a half hour, I finally go through to what seemed a reasonable person looking to help out. “Chris” took down the info on the TV model, its defects, and my email address and said I’d receive an email on how and where to ship the TV for a free replacement.
Well, 2 ½ weeks later and no email, so I called “Chris” again at the number he left me. Instead I got another rep at a call center who on checking my file found only a note “complaint on TV” and then proceeded to say there was nothing Verizon could do, I must take it up with Sharp. I again told her this should not be Verizon’s customer’s problem, but rather their’s to remedy and there was no reason I should be paying out of pocket for a defective “free gift”.
After being put on hold numerous times (I swear this is their strategy to get rid of people) she again said nothing they could do. I told her this struck me as a major scam as the TV model number cannot be found on any internet site and my guess is their built to lower quality or are seconds.
Their final solution to my complaint on the defective TV was to offer to help me cancel my service (which I so far haven’t done). Clearly they value their customers!
Another Verizon item: for the first several bills they overcharged me for their service and it took several calls, again with the dread hold time (all part of the plan) to get this right. Talking with other members of my church and they also had this experience.
Great company. They should not be allowed to get away with this cheating game they have going just because their a large faceless company.
Google “Verizon free TV scam and numerous message boards of complaints pop up. We're hardly alone and I will post this wherever possible to do my little part to bring these clowns into the light of day.
Verizon, do you hear me now?
Welcome to the world of the promise of a free TV and not getting one. I ordered my bundle package in February 2008 with the promise of a free 19" HD TV. I also never received a letter and when I checked on it, found out I had not registered online. The agent took care of this for me and promised everything was okay and I would receive my new TV in 4-6 weeks. I just checked on the status of my new TV and was told it has been escalated to a camcorder because there are NO TVs left. My order was placed on 5/21 which is not my fault and the promotions department no longer has any TVs left. I protested and was rudely told in so many words to live with it. I threatened to cancel my service and was promptly told I would be charged an early termination fee. I said I was not getting the service I was paying for. She said I was being sent a comparable product and was being given service even if it was not the service I was expecting, I was being serviced.
The second part of this story is that I have a set-top DVR box that I am being charged for that was mailed to me well over a month ago with an HD cable. I cannot hook that box up to my current TV because it is NOT an HD TV. So I have been patiently waiting on the new TV. I have been told I could go to Radio Shack and purchase a cable, which I tried and they did not have, but I should not have to purchase the stupid cable. Tech support tried to get the order department to mail me the cable but they couldn't do that either for some crazy reason. So I just decided to wait on the TV. Well now that the TV is now not coming I called tech support to set up an appointment to have someone come out and hook up the DVR box to my old TV. Well, after 45 minutes on hold, and a half hour with the technician, the department that sets up the orders for technicians to go out to the homes could not do it because I had the set-top box for more than a month. I thought I was going to scream at someone at this point. I had now been on the phone for over 3 hours. The technician then decided to transfer me to the complaints department as there was nothing more he could do. I was on hold for another 20 minutes, the phone rang and got disconnected.
I took two Kava Kava capsules, calmed down and made another call to tech support. The next tech support person, David, great help, listened to my story, which I had to go all over again, then put me on hold while he told my story to his supervisor and the two of them got an appointment set up to get the box installed. Thank you David and thank your supervisor.
The other issue I have had with Verizon is that I received a phone call within the first month of a notice to disconnect. I called and asked why. They said I hadn't paid my bill. I said I did not receive a bill and would be more than happy to pay the bill if I had it in my possession. I offered to pay it over the phone but there was a fee. They said I could go out online and pay it without extra charge. I went online to pay it but could not get registered because my account was set up via my phone number and I needed a password from customer service. Of course they were closed. So I had to pay over the phone and it cost $3.50 just to get the stupid bill paid so I would not get disconnected and suffer a reconnect fee.
It has taken numerous phones calls, many hours waiting on hold, many requests over and over again for a hard copy phone bill and I am finally getting a phone bill in the mail. I just got a copy of March's phone bill on 5/21. Can you believe that. They claimed I was set up for online billing but when I checked with tech support they said I was NEVER set up for online billing and still am NOT. I just don't understand.
Yes, I would like to see a class action lawsuit against Verizon. They just don't give a darn about their customers and kick us around like dogs. Good customer service is just not a part of Verizon (except for tech support) and Customer Service does not deliver what they promise. I think they tell you "yes we will" just to get you off their backs.
I am stuck with this contract for two years and it burns me up. They have me in a corner. They don't have to do a thing to make me happy customer but I cannot do a thing when they don't deliver. It's unethical and they should be called on it. I am not the only customer that feels this way. When I talk to people about Verizon they all have a story that is not pleasant.
Thank you all for listening...
I ordered my verizon fios nov of 07 it is May 08 and still no tv. They give me the run around every time. i am canceling and switching back to Cablevision. they said they would pay my cancelation fee if i switch back to them. They are better with customer service anyhow. just contacted 7 on your side, and they have heard from a lot of people regarding this. I bet a class action lawsuit will be in the near future. Just wait people..u will see.
I too signed up for Verizon Fios and was promised a $200 Best Buy Gift card. First I did not get a confirmation letter and had to call for that. I called the number supplied and got a confirmation number for my gift card and guess what? My 2-4 weeks has passed and I called and was told "the cards are on back order" and it will be another 2-4 weeks. This is absolutely unacceptable for a company the size of Verizon to offer a promotion theat they cannot deliver. How friggin hard can it be for an employee to go to Best Buy and pick up the promised cards. I think they are hoping that people forget or give up. I will not do either.
I am very unhappy.
this makes me so agry Dec 2007 I was promised a 19" TV no mention of a letter. January--Febuary - March I have made at least 15 attempts to get this offer I am so agry I am going to scream I hang up after I have given them my full info knowing the TV is coming it is so funny I am a jerk to believe this I was really looking forward to this offer////I will not give up HELP HLP
I worked for Verizon completely in the rebate department. I have since quit because I could not deal with lying to customers day in and day out. They told us to lie to the customers and say that we had taken their information down and forward it to our supervisors which we did take the info down, but we never gave it to anybody. The information sit in a database that never gets touched by verizon. Oh yeah I actually didn't work for verizon I worked for a stupid staffing agency that worked for a third party call center that works for Verizon so really your talking to a fourth party company that can do nothing for you. I suggest everybody cancel service. Unfortunately this is rather difficult because once you are locked in you have to pay a stupid canncelation fee. In the long run you will be happier to have gotten out of your contract because verizon has the worst customer service out of any company i've ever known.
very bad fios cable internet service
I have phoned I have written this company... It is insulated against any and all attempts to have meaningful contacts to resolve any issues. If you have time warner cable or cablevision or directtv or dish network... Keep it you are better off... I have tried all but dish network but a friend is very satisfied with the price and quality of the image... I can live with any of the other services (especially cable) but not fios. Firstly the picture quality was not visibly better... Same as cable. The fios internet... Vs. And the verizon dsl is
Just as fast for web browsing (I have both macs... Always fast and the best and pcs... Always a good bit slower whether fios or dsl) yes fios is somewhat faster on downloads but unless unless you are an itunes junkie... Who downloads all the time... Mostly you surf and blog and e-mail (and $17.99 for dsl vs. About $50 (or more) for fios is a waste of money. Now the verizon freedom phone service through the large fios box now permanently screwed to the outside of my garage wall (I thank you and my religious wooden shingles thank you... Well now they are holy holy holy... Thanks a lot!).. My old phone service with verizon was fine... This new fios box phone service has all sorts of crackle and pops in the line and an annoying low rhythmic rumble... (proximity to electrical service?) if you look at the bright side this is a plus... This way you will only make very important calls... You know like my house is on fire... All of that disaster is nearly meaningless... You can't believe how bad the fios tv is they take 4 hours to drill holes in your garage and attach several electrical devices and backs ups... Which you have to bear the energy cost on... For what... For nothing beneficial. The man and his drill works right next to the main breaker and lipa electrical service to your entire home... If they miss with the drill you are without electricity.. No big deal right?
The young salesman who went door to door told me my activation costs (about $50) and would be reimbursed either through a $200 gift certificate at best buy or they would give me a sharp hd tv... My choice of bonus... That will be 5 months ago in march 2008... And they just about don't acknowledge I even exist as a customer when it comes to a bonus... They do however acknowledge that I am to pay for fios service monthly. Originally, the the young door to door salesman (who has nothing except a name tag... A sales ledger and a laminated photocopy of the basic channel lineup... Which you can't keep... There is no proof or paperwork provided about the sign up bonus... Just his big mouth.. Be smart... Slam the door in his face!). He told me that my cost for 2 years would be $94 a month. Plus $10 for the 2 extras boxes I ordered. My bills have been out of sight for the past several months about $162 for february... $270 for january... And $140 for december (apparently before they really got the "sir charge" ball fully rolling)... Unlike vonage phone service or cable phone service... You have about $35 dollars in extra fcc line charge etc. Etc... Taxes minimum each month. Now as to the fios picture... Because it is optics as opposed to good old copper cable... There are momentary lapses...in picture and sound delivery because of the either tinny motorola cable box can't keep up with the optic cable or the optic cable has small imperfections along the route.. Which cause sound to break up (words to be lost) and pictures to glitch out (as if you had a defect or scratch on a dvd
You were watching.) this almost never happens with cable.
Now I have saved the best to the last... And believe me... You better be reading this far!. Effective april 2008 fios tv will be eliminating all the basic broadcast channels and every other channel from their tv system unless you have a box.. That's right the 40 channels I get on all my tvs dvd recorders vcr hdtv digital sets... As well as the older analogue tv sets... Get will all be eliminated...3 months after I signed up and they promised me I would have them... This seems to violate the very contracts we fios subscribers signed... I would hope it opens up a class action against them. Every set whether new hdtv or not will not work without a stinking little energy wasting hot to the touch motorola box... They won't even display what channel you are one... And gets hot as hell to fry an egg on... I currently have to turn my motorola 2500 box and the 6200 box off at night because they get so hot during the day of usage... (and it is winter in ny state!)... You can't even keep your hand on top of the 6200... (I can only imagine what a hazard they will present in july!). If you are unlucky enough to have a motorola 6416 hd/dvr unit that box is so hot it can almost replace your ronco chicken fryer... The 80 gig hard drive is constantly grinding away and the fan always on to dissipate the heat but it is nearly useless.. Except for the motor noises it makes. Unlucky friend of mine has one and his rental rate has gone up from $12.99 a month to over $15.99 now a month... Just since nov 2007 to february 2008! How do you spell rip off... Oh yeah v-e-r-i-z-o-n and the hard drive frequently jams or does not record when it is more than half full. Yes sir. Now every tv set will need a frying energy sucking hot cable box so that will be...6 boxes for 6 sets in my home and each box is drawing energy. Friends three of my tv sets are less than a year old... Two are less than 3 months old... Yet they are incompatible with verizon starting in april 2008. A new 32 inch hdtv sony bravia... No good... A new 27 inch samsung hdtv no good... A 12 month old 37 inch sylvania hdtv no good... According to the new rules laid down by verizon., all will need boxes in order to get even a local channel. Know that before you are an idiot like me and sign up.
Oh yes, all the motorola boxes (every make and model) work on the same remote control signal... So if your are watching something on abc and want to dvd record something on cbs at the same time you are screwed... The same remote controls all 6 boxes... It will shut every box off and change every channel... God help you if you push one of the 38 incorrect buttons in the dark or by accident. It is over... Recording screwed. Don't think for one second you can switch over during a commercial on abc to see how your show on cbs is recording... You just changed the channel on both boxes... Or shut both boxes off... And you screwed up the dvd of the show you were recording... Nice... Really smart folks at verizon. Remember these stupid little motorola vt 700 boxes don't even have a clock or led channel display to know where you are actually on.
P. S. It should go without saying I never order pay-per-view... Or any verizon on demand services... I have only the basic channels usa tnt turner classic movies etc... No hbo or even encore or starz. Oh yes.. More good news... Starting in april 2008... I am going to have to re-cable most of my house when I switch back to cablevision basic tv services for under $15 bucks a month... So I can provide non-box service to 4 older tvs and 3 dvd recorders and 3 vcr... And also basic tv to my 3 new hdtv sets for pbs local news and network broadcasts.. At times when I don't need cable stations (usa whatever) and want to cool down my 3 boxes...
As for the other 3 vt 700 motorola cable boxes... Which arrived yesterday (and which won't activate... Wait till you see the set of instructions verizon sends you to self-activate these new april fools day 2008 boxes by yourself.. Good-luck.)... Verizon can place these somewhere conveniently to their robust anatomy. So that will push my monthly cable up to about $160.
Oh, I forgot to mention how bad their fios on screen guide is... It is bad... And very jittery... It can skip 10 channels ahead and you won't be able to go back very easy... My wife can't go back at all.. She gave up... It is possible... But you have to me a maestro of the remote and also have a bit of luck... Your fall back position is to get the guide on each channel one channel at a time... When "sir jitters" guide is in use! Nice! By the time you have done that the show you wanted to see is already on 10 minutes!
We have to keep our internet tv guides listing set to cablevision set up because none of the regular tv listings
Aol, msn, yahoo you name it... None of the regular web tv listings bother to give you the fios cable line up... Check it out.. Perhaps that was their hint not to go with verizon fios? Don't be part of a small minority that is getting screwed with fios. Just because I was stupid don't means you have to be as well. Yes, I am locked into a 2 year contract with tremendous penalties if I try to discontinue fios service... (my local cable does not do that)... The story never ends.. But my letter does... Good-bye. And here for all these years I thought cablevision stank... It may have a slightly moldy smell... But wait till you smell the (metaphorical) rot called fios tv.
Pps: my wife just walked in from work... She told me the house was cold... Sure enough it is..
I had turned off my 6200 cable box and sylvania hdtv late last night when I went to bed... And by god I forgot to turn them on (I have these units on outlet switches... So I don't have to unplug them). Going to power them up now to watch judge judy.. Have a hot cup of tea... And enjoy my verizon fios tv fireplace.
This comment could not be any closer to the truth than it already is. I have been jerked around and tossed to the side since January 2008. Not only was i promised a $200 gift card to Best Buy but the TV as well. Still have not received it and still no one at Verizon has ANY IDEA WHAT PROMOTION I WAS TALKING ABOUT! My bill was about $200 - $250 every month when I was told it was going to be no more than $120 INCLUDING TAXES. So what exactly happened? I called every month when my bill came in. And still they did nothing to help except, " Would you like to make a payment now." And thats not even the best part. Someone had gone into my account and cancelled my internet service. So i was being charged TWO ACTIVATION FEES BECAUSE THEY HAD TO TURN IT ON AGAIN! I asked who called or who autorized this and I couldn't get an answer. And when I asked to speak to a manager or supervisor I was kept on hold for almost 30 minutes beofre I hung up. I'm done with this company whether it is cell phone, TV, house phone, or internet. They most reliable company but the most HORRIBLE CUSTOMER SERVICE. They are deceiving liars and don't deserve any sort of award for anything. I have already converted many family memebers and friends to TMOBILE AND WE ALL LOVE IT. WE WENT BACK TO COMCAST AND WE LOVE THAT TOO!. The most reliabe network in the country is now the most hated...at least in my book!
repeated overbilling
I am in complete shock, although by now I shouldn't be, that yet again this month Verizon has overbilled me for my services to them to the tune of 50.00. I called them four weeks ago and spent an hour getting through to someone, and when I hung up was assured that not only was everything resolved but that I would be refunded the money I had been incorrectly charged for. At that time I also requested that my movie channels be turned off.
Ahhh, it is time again for my bill...guess what? Still getting overbilled, still have the movie channels, it's like I never even called. And I get completely stressed every time I do call them because I get shifted from department to department to department, which eats up huge quantitites of time. This company sucks.
Their service is all right, but with this much stress who needs it? Oh, I should mention that our cable box crashes repeatedly at least three or four times a week
Verizon is the perfect example of how to structure the worst possible customer service there can be. In addition to the regular occurrence (long wait times, inaccurate billing, inadequate service hours, robotic scrip-reading phone agents who are disempowered to make any decisions), you are forced into a situation where filing formal complaints seems to be the only recourse unless you are prepared to pay what you do not owe. The worst about it is clearly the aggravation - like life is not strenuous as is already!
I hate VERIZON. They should not be allowed to operate the way they do and get away with it.
I have been a customer of the Verizon FIOS now since 11-20-07. I have had NUMEROUS incidents of poor service, poor equipment and overall a very poor product. I have had very nice customer service reps. EVEN if it takes on average of 45 minutes to actually talk to the right person. It is very dissapointing that I use my old comcast email because it is the most reliable one I have at this time! (I have 5 verizon email accounts and can not access ANY of them right now). I have been a long time verizon wireless customer and have had very little trouble with my mobile so I thought it would be seemless to switch...WRONG! And from what I am reading they are screwing things up BIG TIME. I am not sure what it will take to win me over. I am constantly asking for credits and refunds. I figure if I am locked into a contract and my service sucks the provider should feel the pinch not me. Maybe then it will get resolved? I am so frustrated I do not even know who to contact about this. I truly feel Verizon should give me a years worth of FREE services for all the troubles I have had in 4 short months. And I thought COMCAST was bad... WOW.
I am an optimist and I am hoping they figure this out and things get better, but my wife is very upset! She is ready to pay the early termination fee and switch back to Comcast.
WAKE UP VERIZON!
Verizon is the worst company I have seen in along time .You never talk to the same person twice, they quote you prices and appointments that are never meet, And overbilling is running rampid with this company.Its time for the board of public utilities to start looking into this company and start fineing them for the scams that they are using. I am going bask to Comcast they are slow, but at least there prices stay the same. I was quoted a price of $125.99 a month and recieved a bill of $287.25 for the first month.When I called they told me I would have to pay, and the bill would work itself out, What the heck kind of response is that, I should have went with my gut instinct when I made an appointment weeks in advance to have my service installed and the day before they called me twice and told me that the tech would be their between 8am -12pm the next day, I took the day off for this, and they never showed, Not even a phone call back after I called twice. should have stopped it there.NEVER AGAIN VERIZON
verizon is charging me a school district tax and I don't live in the school district
We switched to Verizon cell service at the end on November. Our first bill showed a charge for a school district tax for a district that is several miles from our residence. I called customer service and the rep agreed to credit my next bill. The following month the the bill showed the credits but also showed a charge for the tax. I called CS again and offered to send in a copy of my school tax bill to prove that I didn't live in the taxing district but was told that it wasn't necessary and they would initiate an investigation. Today I got a call saying that they had contacted my assessor and the tax was correct and I would continue to be charged. That isn't possible because I DON"T LIVE IN THE DISTRICT FOR WHICH I'M BEING TAXED!
The complaint has been investigated and resolved to the customer’s satisfaction.
awful customer service, flaky internet reliability!
I've been a Verizon FIOS subscriber for 18 months now and I absolutely regret it (the only reason I've held out this long is that my only other option is Comcast, who provide an equally frustrating customer service experience).
Problem #1: The wireless internet router (Afctiontec brand) provided to me is a piece of garbage. Not just the one I was given but the actual brand. Verizon techs have had to replace it twice so far because once in a while it will completely stop working and they refuse to provide me with a different brand or model. Getting a new router was a chore in itself -- The last time, a phone rep told me he was getting a new one sent to my house and I could install it myself. I never received it, and subsequent calls landed me with other reps who had no way to track the package. Finally, over a week later, I finally got through to a rep who was smart enough to know that no one had sent the package because they are not allowed to do so. Then I had to wait several days for a tech to come over and install it himself and that took 3 HOURS.
Problem #2: If you're a FIOS customer calling the Verizon customer support center, you're screwed, especially if you don't subscribe to their phone service. Go ahead, call their #s. You'll end up in the billing dept but that dept can't handle FIOS customers. They'll transfer you to another dept and they'll transfer you again. Each person will ask for your phone #, get confused because your phone # isn't a Verizon Wireless phone. If you give them your account # they'll get confused because the Verizon FIOS account #s are in a different format so you have to hunt through your bill to find a separate account #. Once I had to follow up on a billing issue and no rep I talked to had access to that info, and I was told "you can't talk to that dept". Well then how can I follow up? (I couldn't, and luckily the problem was resolved in my next bill. But what if it wasn't? I would not have been able to do anything.)
Problem #3: Billing problems. One ongoing problem I'm having are inappropriate charges on my bill. I've talked to reps before about this: the first agreed they should be taken off but nothing was done. The next one also agreed, wasn't sure why it wasn't done yet, then tried to credit me but she credited me a negative amount, thereby CHARGING ME even more.
And to wrap up my post, I'm actually on the phone with Verizon right now trying to get a detailed billing statement so I can identify the line items I shouldn't have been charged for. I've been transferred 3 times and each dept tells me I need to be transferred somewhere else. One time I was transferred to a rep in the wrong state. I'm probably going to cancel my FIOS service after this. It's pretty much the same service as the other cable and satellite companies but I'm tired of having to spend 3 hours every 1-2 months on the phone with these clowns.
I was moving and contacted Verizon Fios a couple of weeks in advance to schedule to have my service moved. They gave me a date and a confirming email. I moved out of my house on the 30th of the month and Verizon then sends me an email on the first of the next month with a subject line text of "Confirming your Verizon FiOS Installation Appointment" . Then the email goes on to say "Get ready! In just 4 days days, we'll be visiting your address to upgrade your life to the amazing power of FiOS. We're scheduled to arrive on July 5, 2011 between the hours of 8:00 a.m. to 12:00 p.m.". The following line then asks me to click on a link to confirm that this date still works for me. I guess it didn't dawn on Verizon that once I left my old house I didn't have internet access to respond to this email. When I called to find out why no one showed up to do the install they said it was because I didn't confirm. When I asked them how I was suppose to confirm if they knew I didn't have internet access they responded that their records showed that they had also called. I asked them what number they called and sure enough its the phone number from the old house that they hadn't moved over yet even though I had given them my cell phone number as a contact. So I said "fine, let's just get someone out here to install my phone, internet and TV". They then proceeded to tell me that the next available appointment was a week away. That's a week with no phone, internet or TV and I am sure they would send me another email that I couldn't access to confirm. I told them that was unacceptable and they had to do better or I would cancel my service and guess what, without pausing the customer service rep said ok, I'll transfer you to the cancellation department. I hung up and called Cablevision and they said they could have someone at my house the next day and I saved $50 month on my bill. When I called back Verizon to cancel my service the customer service person said "if I can't get someone out to your house tomorrow would you reconsider?". My response was that eight people I spoke to at Verizon told me that was impossible to do and if she could get it done then the other 8 lied to me and I don't want to do business with a company that lies. Stay away from Verizon Fios! They couldn't care less about you as a customer!
I agree. The Verizon Customer Service is by far the worst I have ever experienced. I recently had an incident where I had to call them and I cannot convey how frustrating that conversation was. Terrible, !
My internet all the suddenly cut off, it took me almost entire day on the phone but still problem not solved yet. Verizon agent could not even located my account by full name, address, account number, and machine SN number. I don't know what to do without my internet, don't know what to do with Verizon Customer Service either. Are we in Third World Country. ?
I just spend 50 minutes waiting for someone at verizon to answer the phone.
I finally gave up. I'll try 1 more time, and then I'm canceling service.
Today is the best day in my life. I just canceled Verizion phone and DSL. What a nightmare. It took 3 weeks from apportionment date to have someone to come out and activate my service. I was billed incorrectly several times, and when I call, I get the run around. They do not explain things. The last customer service representative I spoke with was very aggressive and he defended their miss ups and offered no help. I was only able to get explanation and have a decent conversation with his boss, but I decided to cancel afterword. Watch out for extra charges, I was charged $10.00 for some virus and data charge that I never requested when I set up the service, it was not even offered to me, but it showed up on my bill. RIPP OFF!
I just switched from Time Warner Cable a week ago, worst mistake I made. I have called verizon customer service to get In Home Agent installed and have been transferred to billing by tech support. The billing agent tried her best to resolve a technical issue they should have handled in the first place. Transferred back to tech support and they couldn't even get their citrix software running right to fix my issue. I have called four times. With Time Warner I had one issue with 3 years of broadband service. I will be calling Verizon to pick up their stuff, Time Warner I might spend a little more but I guess you get what you pay for in terms of customer service.
I sent this to Verizon, I'm sure nothing will come of it.
I have been waiting since March 19 for internet. I've called several times and spoke to the following agents: 59179, 59176, Barry (you) and today, 992097. Half the time I get hung up on before even talking to a live person. Agent 992097 was extremely rude, not answering my questions and eventually yelling at me and HUNG UP ON ME. All I was asking for was an estimated time of arrival since our appt is 8am-12pm today and it is now 12:03 pm. She proceeded with nonsense that my appointment is 7 pm and that she could not fwd me to anyone nor can she help me. It sounds like she's in the Philippines, based on the tagalog I heard and understood in the background. I am livid because she was just flat out rude and made my entire internet situation worse. My next step is the better business bureau if this does not get solved ASAP.
You made an arrangement to deliver my internet on March 19, you should be calling me to follow up that it now works. I should NOT be bending over backwards to try to get a technician to my home. Verizon's agents are dishonest and misleading!
I will take Verizon to small claims court to teach them a lesson on what not to do their customers.
People do not switch to Verizon in my opinion or you will be sorry.
I agree. I would encourage everyone not to go with Verizon. They misinformed me when they offered to bundle up my services and now I am on the hook for the next 6 months. The day my contract expires, I am moving on. I am spending close to $180 with them monthly on Fios, phone and Internet and they will not see another penny from me after Nov of 09.
Verzon sucks!
Verizon FIOS customer services SUCKS! It was a big mistake to get suckered into changing from my reliable COMCAST service. I have been without phone service for over a week - and have had 3 tech visits who say that there is "something in the office that needs to be turned on" for my service to work. So I say - TURN IT ON! I had to call Verizon's executive office to get some support. The person I spoke to was very nice - but let's see if she can get me my phone service back!
bad service!
Verizon
Posted: 2008-02-11 by Elizabeth Schack [send email]
Unfulfilled commitments!
Complaint Rating:
On Feb. 4, two installers came to my home to install FIOS TV, phone and Internet service. They told me they would be working outside for a few hours before coming in to make connections, etc. After a while, I noticed there had been no sounds of activity anyplace. I also noticed the absence of my indoor pet. I went to the basement to check where the men had last been working. They were gone, with my basement door and garage door left wide open to the outdoors. I looked for their truck in back of our house and in front as well, but the truck was gone too. However, I did see my indoor pet outside at the edge of our property. Thankfully, I was able to retrieve him, avoiding a heartbreaking disaster, before he reached the nearby highway. When the men returned, they said they had gone to lunch. Common courtesy would be to tell me and to at least shut the doors behind them. They continued their “installation” , spending the next 1 ½ hours in their truck. When they finally came back inside, they began to connect the TV, DVD player, and the new STB box. They told me that my TV was broken and that the DVD player could not be connected; they said there was “no audio”. They told me I would need to disconnect the wires from the box and transfer them onto the DVD player in order to ever view a DVD. I asked them how this could be, when everything worked fine the night before. They told me to get the TV repaired, or get a new one. I asked them to please try again-maybe it was their wires. They said their wires were just fine, and folded them up and took them away. They used my old red, white, and yellow wires to connect the new box to the TV. I asked them for help setting up my Outlook e-mail and for the phone number for the voice messaging system. They told me they could not help and to call the toll free number. There was no paperwork for me to review or to sign off on, and they left, taking the new wires with them.
Although I waited on hold for one hour that evening and I was given the wrong voicemail phone number, these issues were resolved that evening, for the most part.
The following day, I called to see about the cables the installers had taken away, thinking I might need them if I got the TV repaired, or when I received my new free Fios TV from Verizon. I spoke to Nick Massi, who transferred me to a Ms. Tolliver, who transferred me to Cassandra. Cassandra assured me that, based on the ticket written by Nick, a field supervisor would be contacting me to come out and review the work done. No one contacted me that day or the next.
I was able to connect all three devices, TV, DVD player, and STB box together so that they worked. The problem now was that the DVD only played in black and white- no color. By Wednesday, Feb. 6, there was still no call. I called again and spoke to Michelle. She assured me repeatedly that the field supervisor would absolutely be calling me by 10 AM the next day. By 11 AM the next day, Feb. 7, the only call I got was one regarding voicemail, stating the problem seemed to be fixed. The repair person who left this message said there was no alternate number at which to reach me, even though I had given my cell phone number three times. However, there was still no call from the supervisor and no cables from Verizon. I called and spoke to Maggie. She had me hold while she was on hold waiting for a supervisor in DRC. We both were on hold for 35 minutes. She came back on to say she would connect me with her supervisor, Scott R. Scott told me he’d call me back in 30 minutes or less, while he contacted DRC. After 45 minutes, he called to tell me that a field supervisor would definitely contact me in the next “couple of hours”. This was at 12:43 PM. Scott had told me I’d be able to reach him at the toll free number by just asking for Scott R. By 11 AM the next day, Feb. 8, when there was still no call, I tried to reach Scott and nobody had heard of him. I spoke to Andrew. He checked and told me a field tech would be calling me and coming here in one hour. This time the tech Dan Bartkowicz, KO1, did call, but did not have the cables on his truck, nor was he familiar with video. He said he’d call me back. After waiting 30 minutes, I called him back and he said maybe a different tech would get this assignment and he was waiting to hear. At that point, I insisted to be connected to the field supervisor. He had me hold on again. When he came back on, he told me that he and another tech would be over in a few minutes. Brian May, OD3, was the other tech. They brought in the same wires the first installers took away, and connected everything successfully in minutes, including color on the DVD player. These two techs were gracious and knowledgeable and should be commended for their quick response and customer service. They were patient and asked me more than once of I had any other questions.
I realize this letter may take a while to read, as it took me a while to write. Each time I phoned Verizon, the wait time was long and each time I had to repeat this whole story. The experience was horrendous!
Comments United States Telecommunications
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ALSO! I was assured that if I get FIOS then I still can use my copper-wired phone line. The fiber optic cannot go through the conduit that protects the phone line from damage by a possible burglar. Guess what..Whoop-Dee Doo! Now I can only get DSL tech support. That's in India. I was specifically told that I would get USA tech help with FIOS. That is the primary reason that I switched. Tierd of out sourcing to untrained personel that do not peak english. DSL cannot assis with FIOS. Therefore NO TECH SUPPORT. The FIOS is slower than my former DSL. Now I have all my emils listed at Verizon.net. Hopeless situation.
scam and fraud!
I will start off by saying that I have seen first hand the unorganized mess that Verizon calls "Fios". This will be long, but believe me, it is very factual and worth reading if you are considering Fios or already have it. First off, Verizon hires 3rd party workers to do their installs. They cause tons of damage to homes and property and never want to take responsibility for it. These "technicians" are not licensed to do the work they are doing. Verizons equipment is extremely unreliable. The set top boxes for Fios TV are complete junk. They have more problems with pixelation, loss of the TV guide, and DVR's going bad then any other company I have ever seen. Verizon uses the existing coax cabling within your house for their service. The problem is, the signal coming in from their fiber box is much hotter than a signal coming from the cable company or other providers. This causes the pixelation problems. When this problem occurs, they want to charge you $95 per coax cable run to replace them. This is not legal! Once they put their signal on those lines, the lines become their responsibility to not have signal loss. The remote controls they offer are garbage and they will charge you to replace them when they break. The "new" TV guide that Verizon has released is extremely un-friendly to any user of it. It is archaic and extremely hard to use. If you have to reset the box, which you will do at least once a week, you will lose all of your settings, favorites etc... from within the guide. The browse by page function does not work in the guide. You have to go channel by channel. You might as well not have a guide at this point. When it comes to Fios Internet, there are many problems here as well. Verizon uses the coax cable in your house for the internet as well. They run a line to a splitter and to your broadband router. This method is proprietary and does not allow you to ever get a different router. Using this "MoCA" technology also does not allow VPN connections. VPN's need a constant streaming of bits for security. MoCA compresses these into blocks of bits and sends them sporadically. Therefore, your VPN will never connect due to the security timing out while trying to establish the secure connection. The only way to fix this is to have Verizon change out your cable run from coax to Ethernet from the fiber box. And for this they will want to charge you. The router they provide (ActionTec MI424WR) is complete junk. They only support basic connectivity on this router. The router is not compatible with any gaming consoles via wireless connection (PS3, XBox 360, Nintendo Wii, PSP etc...). You can open up all the ports that you want and it still wont work. For the third piece of trash service, the phone over fiber, again there are numerous issues. Once you get Fios, your copper lines (standard phone lines or POTS) are decommissioned. Verizon will not switch you back to copper once you have moved to Fios. The phone over the fiber line is incredibly unreliable. It constantly drops, has noise on the line, loses dial tone completely and worst of all, if you lose power and the battery backup on the fiber box dies, you have no phone. Not true with good old copper lines. The battery backup on the fiber unit is supposed to last 8 hours. Good luck getting 1 hour out of it. And when the battery within that unit dies, good luck getting it replaced. Verizon will charge you for a replacement after one year. Now that you know about the services themselves, now listen about the customer service. If you call to get help, you will be on hold anywhere from 2 minutes to 4 hours. Usually the ladder of the time frame. Once you get a hold of someone, it might not be the right person and you may start the agonizing process of being transferred around. Expect to spend half of your day on the phone for the majority of times that you call for support. Once you get through this headache, if you schedule for a technician to come out for repair, beware of what they tell you for time frames. They will tell you between the hours of so and so which means absolutely nothing. If the tech finishes a job early or late, he may arrive 4 hours early or 4 hours late. You basically have to take the whole day off of work and sit and wait. Then you may be part of the majority where the technician doesn't show at all. No phone call, no nothing! You waste your whole day and lose pay for the day for nothing. This may happen one time or it may happen 3-4 times before you actually see a technician. Believe me, this does happen! And more often then it should. And if you try to get some kind of credit for the lost day of pay, they will give you a measly $50 credit. Even if you have waited for a tech numerous times where they haven't shown up. Once the tech does arrive, its a crap shoot. He could be a great tech or someone who has no knowledge of how to troubleshoot or install this equipment. You may have more of a mess after he leaves than originally reported before he arrived. All in all, when it comes to their customer service, you will feel like you are constantly chasing them trying to get answers, trying to get service and you will get nothing but the run around. I hope this explanation is useful to many who are considering this terrible service. If you value your time and hard earned money, you should avoid this service at all costs. Stick with the guys who at least have reliable service and good techs available.
I tried getting verizon fios tonight. Cablevision's tripple play expired on me this month so i was looking for another affordable provider. Verizon is charging their new customers $100 per receiver (money that you will never get back). This $100 fee per hd receiver is explained by a employee of theirs as a "RENT". Which meas, verizon does not only charge for the services they provide but they also charge a rent fee on their receivers. Where am I going to get a verizon fios receiver so I don't have to pay this "rent". Does that even make any sense at all? I rather continue my service with cablevision than to change over to fios and throw my money away.
They came into our store and installed DirecTV without us knowing. We still don't have FIOS for our internet as promised. We tried getting DirecTV to repair our office walls and remove the wires and other crap from our business office. We don't even have a TV in our store. They installed a satellite dish without us or our landlord's permission.
These guys are CROOKS and should be arrested. I have now started to charge DirecTV $200/week until they get their crap out of my store.
Please warn your employees to watch out for this SCAM and not let them into your store.
Swindled in NJ
I installed fios 10/07. I will address each of your issues as I have seen them. The phone line has been perfect with no degredation at all. I moved over from Vonage because I couldn't stand the "echoing" from the Vonage connection. This line is 100% perfect.
The Fios internet has been the most impressive part of the package. I purchased a brand new laptop with with Vista and an X-Box 360 soon after the instal. Both have worked completely perfect with no issues at all. I have the same router and find it to be awesome because when I had my cable provide be my isp, I had to have their router and then buy a WAP to go wireless. The router Verizon provides does it all in one device.
It sounds to me like you have a poorly wired home with issues on the coaxle. I have no such issues that you have mentioned at all.
some of the comments are true. The battery and remote charges for starters. As for the router, got a letter telling me that my router is outdated and if I continue to use it will receive a monthly charge from Verizon to keep it. BTW it worked just fine. Never bothered replacing the battery because I have cell. Third, yes you cannot revert back once you upgrade. Third, customer service wait time and transferring around is frustrating and could take hours. When you call for one service, technician walk around and tell you no problem just checking, next thing you get a hefty bill for something you didn't call for.
scam!
Well it has been almost 6 days and Verizon still cannot figure out how to turn my DSL email accounts over to FIOS accounts. I cannot access my sub accounts and every night I call and they update the ticket. The OCS group then tells them it is working and nothing.
Plus the on hold time is nuts. The fron line people at the fios are very nice but their hands are tied the say because they cannot even talk to the national email support people at verizon. All they can and are allowed to do is update the ticket. And they are good people they have tried everything. But the freaks at the national level... not sure. maybe I will post the double billing for the DSL and Fios situation next with verizon.
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About Verizon
One of the key strengths of Verizon is its extensive network infrastructure, which includes thousands of cell towers and fiber optic cables. This infrastructure allows the company to offer fast and reliable wireless and internet services to millions of customers, even in remote or rural areas.
In addition to its network infrastructure, Verizon is also known for its cutting-edge technology and innovative products. The company has been at the forefront of the 5G revolution, investing heavily in the development of this next-generation wireless technology. Verizon's 5G network is already available in many cities across the US, offering faster speeds and lower latency than ever before.
Verizon's commitment to innovation extends beyond its network technology. The company has also developed a range of products and services that leverage the power of its network to improve the lives of its customers. For example, Verizon's Smart Home products allow customers to control their home security, lighting, and temperature from their smartphones, while its Virtual Visits service enables remote medical consultations with healthcare providers.
Overall, Verizon is a company that has earned its reputation as a leader in the telecommunications industry. With its extensive network infrastructure, cutting-edge technology, and innovative products and services, Verizon is well-positioned to continue providing high-quality services to customers across the US for years to come.
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Verizon emailsservicecenter@verizon.com100%Confidence score: 100%Supportwilliam.brennan@verizon.com99%Confidence score: 99%managementjames.benusa@verizon.com99%Confidence score: 99%Operationsashley.colette@verizon.com99%Confidence score: 99%renee.m.smith@verizon.com99%Confidence score: 99%Support
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Verizon address1300 I Street, NW, Suite 400 West, Washington, District of Columbia, 20005, United States
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I have my own complaint:
Living at address for 15 years and have been unable to get Hi Speed service from Verizon. 10 years ago was advised by representative a guarantee that I would be able to get service by 2015. Verizon needs to consider their customers needs or another agency needs to give them competition. I only live 2 miles from a receiving site.
Could not agree more ! Bare bones email and a
dumb spellchecker too boot, , , must be novice -
Webmasters at work---I promote services for my -
renters at a apartment complex no more DSL via
Verizon ---Comcast for now on…
Verizon has other issues too !
Like undependable bandwidth for watching movies -
$50 vs. $24 wised up!
I have the same problem, Verizon/Yahoo keeps sending me requests to sign in when I haven't left the email site. I spent hours on the Verizon chat service where they assured me that my problem with repeated sign in requests was resolved. It wasn't, the darned thing just asked me to sign in again while I was typing this. I'm ashamed to admit that I am retired from Verizon.
Larry from Harrisburg
Verizon STILL has this problem. The same thing just happened to me. I spent two hours preparing a carefully worded response to something only to have it completely lost by Verizons f**king webmail interface.
Another thing really aggrevates me is all the blinking ads on their friggin pages.
Any I can't get their webmail service to work at all with mozilla/firefox (my preferred browsers for everything else).
Though I am quite satisfied with their DSL service when used to access non-verizon web sites, but I have never found a single web page, email interface, or any other web tool provided by verizon that does not leave me wanting to scream obsenities at them in frustration.
Verizon sucks
i just got new computer and am trying to get my e mail back on my computer
Hey Little Rob-I just wanted to say I got a charge out of how well you blasted verizon in writing. Lets hope they read it and fix something. Your selection of words and explicatives is perfect. This is a compliment.
Can someone help me with what to do with the spam folder.
Does it detect matching incoming email and reject it or is it just a trash can?
I have had exactly the same problems. I would like to change my service, but it would be too time consuming to let everyone know a new email address and have business cards reprinted.
I have sent email replies successfully, but it seems to have a time limit of about 3-5 minutes. If you take time to compose a letter, you will lose it.
My father has been having similar issues with his Verizon email account.
-Repeated password login requests
- emails not sent after clicking the "send" button
-General irritating stuff.
- being hung up on by customer service.
it is cheap however, so I guess you get what you pay for.
I don't have verizon, so I don't have first hand experience with their email system. Should my dad use gmail, or setup outlook express (or some other mail tool)? Any ideas would be appriciated. Thanks.