Verizon
Reviews and Complaints

I sent in 3 iphones when I joined a Verzion cell phone plan. I was assured they would give me credit for each phone that I turned in. The transcript of the conversation which I have stated they would credit me $400 per phone that I sent in for a total of $1200. They said they received the phones but now can't account for them. After over twelve hours of wasting time on the telephone with Verizon and chat they say I'm out of luck. This has happened to someone else I know, and it is all over the internet with people experiencing the same thing. It looks like I'll be going to small claims court unless they can live up to what they promised me.

The service and support has deteriorated beyond useable conditions! Both text messages and e-mails are routinely NOT delivered - texts are the MOST unreliable! And worst of all, Verizon simply doesn't care! I'm currently waiting 2+ weeks for a Verizon Engineer to engage with me for problem resolution (was told they would be calling me within one week - that NEVER happened). After 20+ years of being a customer for multiple services I will be systematically switching all services to other providers and liquidating all Verizon stock holdings from all of my portfolios as well as divesting from any/all funds that hold Verizon as a consequential position. Pity to see what once and for a VERY long time was a highly reliable service provider degenerate into an overpriced under serviced offering!

Once again Verizon refuses to release my phone number, with more runarounds. I have asked for disability accommodations, and Verizon representatives have refused to grant them.

I am not able to tolerate further annoyances with Verizon online systems which I already told them that I am not able to access adequately due to my medical disabilities. I have missed many medical specialist appointments and several important obligations.

Jany a Verizon BBB - Better Business Representative insisted that I acquire another device to stay with Verizon. I told her I do not want to stay with Verizon. She and other Verizon reps were asked to email the porting information even when the Verizon device was turned off for over 2 months.

I have filed an FCC complaint as well as the BBB complaint. It has now been almost three months since Verizon turned off my phone. The device was misplaced and I could not call it because Verizon had the phone service off because the company rep refused to accept my ACP voucher and insisted that I pay them out of my pocket.

After well over a month of trying them to get them to accept the voucher, I told them to just give me my number back. They claimed to have turned the service back on but have refused to give me back my phone number.

Verizon device in question that I bought from them was a fake and was barely working. This was well documented in the 6 month period or so it was on. Verizon refused to address the issue with the fraudulent device. The device in question was used under ACP voucher for a huge portion of my unpleasant time with Verizon. ACP can attest to the ownership of the number in question.

It has been one run around after the other or an elaborate effort to keep my phone number with Verizon.

I am not Interested in Verizon or its Horrible Service.

Stay away from Verizon.

After changing my mobile cell network to AT&T and canceling my account, I continued to be charged $58 by letter to my home. Called Verizon and was transferred many times as my account had been closed and they could not find information on the three letters send to me that included an account number. Called on February 9, 2023 and was told the bill was for a left over amount from changing services to AT&T. Account closed and the money would be refunded that had been automatically deducted. Another identical letter and I called again on March 3, 2023 and again after many transferred and representatives someone advised the charge was actually for service for two Ipads I had forgotten about. That account was closed and the amount would again be refunded. I have now gotten another identical letter dated March 10, 2023 so am about to have the third horrible experience with Verizon. From representatives to technical accounting to not following through on anything.

I have placed my order(Verizon tv) with website chatting three days ago and everything went perfectly.got an appointment to set up tv between 11:00 am to 1:00pm today but no one called and nobody showed at my place.So I just didn't want to wait any longer and chatted with first person before 1;00 pm and get transferred second person and third person and fourth person until 2:00pm.No one could able to solve this issue.They could not find my order and could not make another appointment.it was really bad experience for me switching from dish to Verizon.And also called Verizon CS number and explained to her what I had been trying to do before her.She said that it wan not in the system yet.So I asked her how come Verizon gave me an appointment then?I had no energy to go on with Verizon anymore.Biggest disappointment.

Company I retired from released the line and allowed me to keep my cell phone number. Verizon will not transfer it to our personal line and now after failing to receive the authorization on our current personal cell phone line to access our account we have been locked out and customer service states there is nothing they can do about any of it. 03/29/2023 I have been trying to work with Verizon for over a week now.

By the way the phone number associated with this problem 1484541**** no longer active disconnected as of 2yrs plus ago. What part don't you understand?!

This problem because of shyster monoplies corporations and CEOs and narcisstic greedy [censored] rich.

This problem has been going on for over a 3plusyears and no one ever does anything except excuses and ignore. I demand immediate compensation restitution no later than one week from today of not less than _____ or else. Cashier's check now! 03.30.2023. AND NO I don't have a phone nor internet nor email etc. I'm poor so no judges courts lawyers etc. [censored] you republicans and corporations and 1%ers. No compromises no exceptions no excuses! So ONLY contact me through Mr. Jaan Krussjr PO Box 66 Pottstown PA 19465. Send check here now. What part don't you understand?! Send cashier's check not less than $650Billion yes they can afford it see their Annual Corporate Reports immediately now not later than one week from now or else! Tired of being ripped off cheated by republicans their friends families voters supporters and corporations the rich and 1%ers the religious and no one ever does anything to stop em!

Anyhow, I had a NET10 phone and it broke stopped charging working. Only 3yrs old. Went looking for another NET10 but no one sells. Unfortunately I found versizon straight talk bs liars cheats. I pay only $25mos. Now is not less $35mos. Still had 50kmin left unlimited but never unlimited so cheats liars corporate so I called 1800 number and tried to set up phone. Overseas slaves in phillipines malyasia are liars on purpose. They told me I could transfer my unlimited 50kmin from one company and phone to new company. They lied and gave me 200min only and kept me on phone till used up on purpose. Promised unlimited only gave 200min. [censored] you Verizon! [censored] you corporations and monoplies. I called corporate in GA AL FL TX KS and they lie too only gave me 200min never unlimited. They corporate cheat lie. Supposed to give unlimited but not so . Anyway 2yrs ago I dropped service but still no compensation restitution etc. They owe me they owe me not less than for phone $40 and was $25mos now $35mos PLUS not less than $659Billion restitution cashiers check not less than one week from today or else. Corporate offices in GA TX FL so they don't have to pay taxes etc! Do it now or else! I was ripped off so compensation demand restitution.

I pay for home gigabit internet service. Customer service claims advertised speeds are not guaranteed unless I pay extra for their router. If their hardware is REQUIRED to guarantee advertised speeds then it should be included in the advertised price not an expensive add-on.

from their website:

Not seeing the subscribed speed?

To get the best possible speed make sure your device:

-Meets or exceeds the recommended system requirements

-Is connected to the Fios Quantum Gateway using a wired Gigabit Ethernet Connection

I am using my own router that meets or exceeds the hardware requirements yet regularly do not reach the advertised speeds I was getting with their router. They wanted to start charging me for a router that had been in my house for 5-years for free.

2 hours, that's how long it took me to refill with a new data plan. The website is so slow the links take you to different pages than requested, if they don't freeze. Could not accomplish anything on the website, as it basically non functional. Text help kept giving me service not available, and basically no help at all. Called so called customer service and gave credit card pmt of $50 for new data, but when I logged in again, account shows same old plan in effect for auto refill, and no payment activity. Checked bal by text, that confirmed that my pmt was NOT applied, and was still enrolled in old plan with refill still due.

Called customer service again, same lady, confirmed was still on old plan before I told her I just paid YOU, why not applied?

It had been deducted from my account already.

She refused 15 times to transfer me to a supervisor.. WHY?! Refused to transfer me to a survey. I made her stay apply my pmt then and there until verified correct online and by text. Why was she holding my pmt, and is my credit card info safe?

If I request another agent or supervisor, why am I denied?

Sorry, this company is sorry!

Today I called Total by Verison for a refund on a reserved plan and found that the company does not refund plans on reserve unless you call within a month of purchase to refund it. I was given a conflicting statement when I purchased the refund. Furthermore, I was not aware that plans on reserve disappeared after a month with no warning. I would still like a refund for the $32.27 I spent on a 5 Gig plan I never got to use.

I began my service with Total Wireless in 2021. I called in January of 2023 because I wanted to switch my plan from a 1 Gig to a 5 Gig plan. I bought the 5 Gig plan on reserve but there was a problem where the plan was instantly applied to my account instead of put on reserve. I had already paid for my 1 Gig plan that month, so I called to ask if the 5 Gig plan could be applied to next month instead. The service rep agreed to put my 5 Gig plan on reserve as I had initially intended. She instructed me to call when I wanted my plan on reserve to be activated.

I called today (March 6, 2023) because it had been several months and I realized I did not need the more expensive plan. I was on the phone with two different reps before they told me that they cannot prove I never used the 5 Gig plan. I told them I had never used it because it was on reserve and I never activated it. The manager said that all he could see was my 1 Gig plan and that they do not have records past 1 month (despite him confirming that I was charged $32.27 on January 13th). In the end, the manager said he could not refund my plan because there is no proof I never used it. I challenge Total by Verison to update their recording methods. I would also love a clearer and more precise explanation of these rules when I purchase plans over the phone and online. Finally, I challenge them to provide me with a value equal to the amount of money I gave them in the form of a refund or a one-month free 5 gig plan.

Our experience with Verizon has been horrible from almost the start. When considering Verizon as our next carrier, we were given and promised many things from the reduction in our monthly bill from what we were paying, the $800 credit per device when turning in our phones for upgrades and the biggest was gift cards we were to receive when switching over which would equate to $1200 for our 5 phone lines. We were then told by the store manager, the gift cards would be more than enough to pay our carrier (AT&T) the remaining balance we owed on our devices - which was $900. All sounded good (that saying of "if it is too good to be true then it probably isn't true" should have slapped me in my face) so, we made the decision that day to switch. Our new phones were ordered and we were told we would be notified when the phones were received. Below is a synopsis of the poor service and empty promises we have received so far:

(1) no calls or contact was made when the phones were received. I had to call the toll free number on a daily basis once I calculated an approximate date they should arrive. No one from the store took the time nor seemed pleased to receive my daily status inquiries.

(2) we arrive at the store to transfer our 5 phone lines and we were assigned to a customer service representative who was new (Chris). He took HOURS to get everything done but since he was new and we had 5 lines for him to work on, we were patient... so much so, we even came back the next day for him to finish 2 of the 5 phones. He struggled the entire time and was texting for help though there were others in the store who didn't want to help. They were playing on their phones but no one came to his aide.

(3) the credit we received per phone was placed against our monthly bill and not the cost of each phone. This caused me to have to call the toll free number 4 times before finally driving to the store once again to ask for assistance. Chris helped again - still not knowing what to do as he fumbled through the system to help us (again texting for help though there were two ladies sitting at their stations chatting with each other). The recommendation from Chris on this trip was to wait, don't pay our bill and everything will even out. The following month we receive another bill and same thing - more credit given towards our monthly bill and not our phones. I ask about the gift cards and Chris says it takes 2-3 months before we will receive them in the mail. I accept his responses and leave.

(4) I make another trip to the store and communicate with Chris. He contacts the customer service office for assistance and I am once again told, they have fixed it and my new bill will be coming soon. I ask about the gift cards again and same response as before, I will have to wait the 2-3 months.

(5) we receive our next bill and it is now $1500 of which I am now required to pay it all at once. Having difficulties with the app (because our information in the Verizon system did not match what I was entering in the system) I visited the store AGAIN. Chris was there to greet me and help me. I inquire about the gift cards AGAIN and am told it is getting close to when I should be receiving them. By this time, AT&T is wanting their money too. Now I am in a financial bind.

(6) I visit the store again in January and ask about the gift cards. I was told by another representative that it was too late at this point since we did not mention it to anyone earlier. I share my experiences with Chris and the toll free number for Verizon and I was told this person would have to discuss it with the store manager Britney and someone would get back to me. I patiently wait again. No call or follow ups were ever received.

(7) AT&T is threatening to turn me in to collections, so we visit the store once again in February and speak to Kylie. She tells me she will try to see what she can do and calls the toll free number for Verizon (we had to return to the store the next day because of the time difference between Hawaii and the Verizon customer service line). The best I was offered was $100 credit a month for the next 10 months. No one can offer it to me in one-lump sum as promised by Britney when we first visited the store in September 2022. Financially this transition to your company (Verizon) has placed a difficult hardship on us. Not only did we have to come out of pocket $800 when we first transitioned but then because of Chris' error (or Verizon) we had to pay $1500 all at once for our first actual phone bill. Now again, because of empty promises, we have to give AT&T the $900 we owe them without any compensation from Verizon to help pay that amount off. In addition, today I received notification of my bill that will be deducted from our account and it is for the full amount without the $100 credit that was "supposedly" given to us a couple of days ago (25 February 2023). This has been the worst experience ever and I would NOT recommend anyone switch to Verizon. If I could go back to AT&T without an additional financial burden I would! I would love for someone from the Verizon management team to contact us.

On February 14th internet service was disrupted. I called customer service on the 17th to resolve the issue. I spoke with at least 15 different customer service reps and every time I ask about my service I got a different answer. I paid for extra data for ten dollar's that I cannot use. Customer service claims there is problems with the company's network and that it is in the process of being upgraded. Today is the 21th of February and I still don't have access to the internet. I use the internet for work without it I cannot complete my task's. Further more be cause this is causing a stressful disruption in my daily life I would expect that the company reinburst me a refund for the day's the my internet was not active.

I'm confused and frustrated at the same time with Verizon's care or (don't care) about loyalty. I've been trying for a few months and several 1-to-2-hour phone calls to sales and sales managers and supposedly corporate supervisors, to get the same deal a newcomer gets. No one has been able to explain that if you both are subject to a 36-month agreement, why I should have to pay 3 times the amount for the same phone when I have been loyal for 30 years and they just walked in the door.

Verizon's response is, I get special offers on my phones but they can't explain why they are for phones with terrible reviews and the newcomers get a lot better deals on higher rated phones.

So, if other companies give same to new and old customers because they seem to care, why does Verizon careless about theirs?

Because of the way one of my employees was treated when trying to return a phone he bought with 2 hours I will not authorize any further orders with your company. Her took the phone back with 2 hours and was told frankly he could not return it. The new phone was doing exactly what the old phone was doing. When I went back Mitch Raynes told me I could not return the phone. He stated my old phone was gone. (within 2 hours)?

So couple months ago I had a situation to where I wanted to get a prepaid account switched over to an unlimited postpaid account it was advised to me after talking to one of their customers Representatives that in order for me to be able to do this I had to open up another line on my account so that they could temporarily activate the one line and then transfer my line over however I asked him if I did this was I going to have to keep that other line or would I only have one line because I don't need two lines and the customer sales representative said no no it's just a temporary thing you'll be able to get rid of it as soon as we transfer the number over through some blunder of their Network or something I almost lost a voicemail that my mom had left on my previous number and not only that but I was able to get it back however I still have the other number so I'm being charged for two phones whenever I never agreed to have two numbers especially at $86 a piece so basically two accounts seems to me like their customer sales representative did a crooked deal so that way they could get a contract signed well basically two contract signed so as he's met his quota I'm completely asked out and having to pay the higher bill for lines that I don't need even after I've called and they've said they taken care of it and they've taken it off my account now I'm still getting charged this month for it as well as the two previous months on top of that none of their numbers on my bill makes sense I'm really even wondering if these guys know how to add numbers or like if they use computers or calculators or if they just got the same degenerate that was a customer sales representative adding their numbers cuz clearly they don't make sense. And clearly it's crooked for them to charge for services that I not only don't receive cuz I don't have a phone for the other number but I don't need and they said they were going to get rid of it I've never had issues with Verizon and neither has my significant other but I feel as if they've gotten too big to where they just take advantage of whoever they want to and name their price on things and expect us just to pay it's getting a little out of control they should break them up like Pacific Bell they're getting too big your customer service department it's really kind of embarrassing for you guys like I know covid was kind of crazy in the whole work from home then you had to hire whoever you could hire but the lack of professionalism in the lack of knowledge and customer service is literally pitiful I could do a better job on the toilet with my eyes closed and a gag on my mouth and both hands tied behind my back then you guys do

I paid $52.17 for unlimited service and never received service. I have called customer service 10x but they refuse to provide service or refund. Then my calls began to be redirected to Tracphone wireless who claim to handle customer service even though I purchased a Total by Verizon phone at Target.
Customer service refused to validate my account even with the information because I did not remember my PIN.
They refused to connect to corporate escalation department or manager even though the customer service reps could not resolve issues

So couple months ago I had a situation to where I wanted to get a prepaid account switched over to an unlimited postpaid account it was advised to me after talking to one of their customers Representatives that in order for me to be able to do this I had to open up another line on my account so that they could temporarily activate the one line and then transfer my line over however I asked him if I did this was I going to have to keep that other line or would I only have one line because I don't need two lines and the customer sales representative said no no it's just a temporary thing you'll be able to get rid of it as soon as we transfer the number over through some blunder of their Network or something I almost lost a voicemail that my mom had left on my previous number and not only that but I was able to get it back however I still have the other number so I'm being charged for two phones whenever I never agreed to have two numbers especially at $86 a piece so basically two accounts seems to me like their customer sales representative did a crooked deal so that way they could get a contract signed well basically two contract signed so as he's met his quota I'm completely asked out and having to pay the higher bill for lines that I don't need even after I've called and they've said they taken care of it and they've taken it off my account now I'm still getting charged this month for it as well as the two previous months on top of that none of their numbers on my bill makes sense I'm really even wondering if these guys know how to add numbers or like if they use computers or calculators or if they just got the same degenerate that was a customer sales representative adding their numbers cuz clearly they don't make sense. And clearly it's crooked for them to charge for services that I not only don't receive cuz I don't have a phone for the other number but I don't need and they said they were going to get rid of it I've never had issues with Verizon and neither has my significant other but I feel as if they've gotten too big to where they just take advantage of whoever they want to and name their price on things and expect us just to pay it's getting a little out of control they should break them up like Pacific Bell they're getting too big your customer service department it's really kind of embarrassing for you guys like I know covid was kind of crazy in the whole work from home then you had to hire whoever you could hire but the lack of professionalism in the lack of knowledge and customer service is literally pitiful I could do a better job on the toilet with my eyes closed and a gag on my mouth and both hands tied behind my back then you guys do

In December I chatted online with a Verizon rep and upgraded my phone. Upgrading to an Iphone came with an ipad, watch and beats headphones (you had to pay initially for those but would receive a credit card via email to reimburse the $199.00 cost. The rep sent me a link via the chat box to pay for the items. Going forward I have not received the rebate back for the headphones and I am being charged for the ipad and watch. Upon 7 different calls over the course of a month plus I have learned that since my phone was paid in full and not spread out in device payments that I do not quality for the freebies. NO where is this mentioned in the chat or the previous calls before today. Now they are telling me too bad they cannot do anything about it and I have to pay for the supposed free items. I even have the chat printed out from their sales staff but it does not matter! I find this to be very poor business and it is maddening to say the least. I have been a Verizon customer since 2004 but guess not for much longer.

I have now spent two weekends and a total of 5 hours with Verizon customer service trying to get my Apple Watch to work, with no success. I spent two hours on the phone with them last weekend, 01/28/23. I spent two hours at a Verizon store this weekend and another hour on the phone with them, 02/04/23. The watch will not connect with my iPhone and will not connect to cellular service. They told me yesterday on the phone that their technical service department was experiencing problems and that they would have to call me in 24 hours. I explained to them how much time I had already wasted and could not wait 24 hours because I have commitments today, 02/05/23, and needed a callback on 02/04/23. They said they would call but did not. All the while I am paying for this service. I am extremely dissatisfied with Verizon and really don’t know how to resolve the issue, other than canceling all of my services with them and switching to AT&T.