Menu
For Business Write a review File a complaint
Verizon

Verizon review: Deceptive

E
Author of the review
12:32 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to Walmart and talked to a Verizon representative about purchasing a discontinued phone,
she said she had none and offered me a phone for $500. I refused it and told her I would not pay that much.
We started to walk away and she said, let me see what I can do. She said she could give me the phone for $45 since we had good credit. I figured she looked at my service record and got the information.
She never once mentioned that she had done a credit check or that she was selling me the phone on a payment plan.
She led us to believe that we were getting the phone for $45 since our service record was good.
After Getting a bill and finding out I was being charged and hashing it out with Verizon, I was no longer able to return the phone because it had been 30 days.
The representative I talked to said she was only doing her job. I find it sad that deception is part of their job.
I reviewed all my paperwork and nowhere on my paperwork did it say that I am buying a contract.
Now I have payments for 3 years, likely longer than the phone will last.

Recommendation: Be very careful dealing with sales people, their only goal is to sell even if they have to be deceptive

0 comments
Add a comment
  1. Verizon Contacts

  2. Verizon phone numbers
    +1 (212) 395-1000
    +1 (212) 395-1000
    Click up if you have successfully reached Verizon by calling +1 (212) 395-1000 phone number 0 0 users reported that they have successfully reached Verizon by calling +1 (212) 395-1000 phone number Click down if you have unsuccessfully reached Verizon by calling +1 (212) 395-1000 phone number 0 0 users reported that they have UNsuccessfully reached Verizon by calling +1 (212) 395-1000 phone number
  3. Verizon emails
  4. Verizon address
    1300 I Street, NW, Suite 400 West, Washington, District of Columbia, 20005, United States
  5. Verizon social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 22, 2025
  7. View all Verizon contacts
Verizon Category
Verizon is ranked 7 among 346 companies in the Telecommunications category

Most discussed Verizon complaints

Cellphone and tablet
1
(opinions to this review)