Verizon
Reviews and Complaints

When Fios was installed, the two installers hooked everything up on a stationary plug on the back of my entertainment unit without my knowledge or consent.

I am getting rid rid of this entertainment center and can not disconnect any of the wiring.

When I called customer service, I was told that Verizon can't send out anyone to repair this hook-up, and that it is my responsibility.

I believe it was the responsibility of the men who initially installed the FIOS. They took the easy way out and now I am supposed to pay out of pocket to have a technician come and fix the problem?

The customer service agent I spoke with was arrogant and condescending - stating that I didn't know what I was talking about - "There has to be a way that you can unplug the wires" he said.

No there isn't. I have been a customer of Verizon Internet & Phone service for many years and a Fios customer for several years. Time to switch to Spectrum.

In June 23 i purchased a new iPhone 14 because there was a promotion that would give me $700 for my old iPhone. I sent the old phone to Verizon follow their request though ups. The tracking shows a delay at the Verizon location of Fort Worth on 6/29 with a received notation on 7/1 the note said damaged I wasn’t getting the credit so I called and was told Verizon would get the credit from ups and there was no effect on me. They never give me the credit automatically I’ve called on 4 different occasions and have to take almost an hour each call and each time the credit is given manually but the problem is never solved now I’m told I have to call every month for 36 months to get my credit. I can’t believe that there isn’t some way they can’t resolve this issue

I have problem with my service for 2 week and Im being told that they are updating the towers to 5G. Well Im suffering with bad service caust they are upadting there towers. I have dropped calls and limit services for the last 2 weeks. Everyone keeps tellling me there going to get the problem resolved but nothing. There rates went up and my service went dowm. I not been offered anything for this inconvenience. They upated the towers in Mansfield and loss Blossberg but not in any other area here. This is a sad situation. You need more towers in rural areas. Feel free to put on on my property. It should help with better service. When they do thing like this they should notify there customers. Not leave then in the dark, Feel free to notfy me at [protected]@yahoo.com

Thanks

New customer. My physical address used for installation. Must have bill sent to PO Box. Not getting a bill. Had service suspended. Found way to pay bill as one time event. Can't upgrade billing address because my account and zip don't match with password. Tried to change password, but my billing address doesn't match zip. I'm so freaking pissed off. If this is not fixed by tomorrow, I will return to Comcast where I never had this problem.

James Harr

893 Old Wilmington Rd

Fl 1

Coatesville, PA 19320

Billing Address:

167 Brandt St

PO Box 173

Parkesburg, PA 19365

Acct:[protected]

Cell: [protected]

[protected]@outlook.com

I am on my second iphone 14 plus with same internet and phone issues the second line on my account is a 13 that has no issues with agents I have done troub;leshoots many times with no fix I just want another series of the iphone I have filed a complant thru fcc below is what I get all the time unstable network its not the plan im on because my wifes 13 does awsome

i have traded 9 iphone with verizon they asked me to shipped it to the company so they provided me with label to ship out after few weeks past by i tried to check if they have credited my account but nothing was there,

then i contact customer service and they ended telling me they lost it in the warehouse not sure why this is my problem i have the shipping label with me.

this been going over a year now and i am reach out for help

Had Verizon for decades

MyVerizon stinks and so does service model and virtual assistant (so called) and chatbots and charges

Needed payment arrangements

Messaged and called 11 times and never got real help BOY they push those payments

Finally got a foreign (non USA) person who said they charge me for a payment arrangement

What a joke Another woman said algorithms and data (clearly that lacks integrity and breaches privacy if all types) control if you can perform arrangements in MyVerizon

Verizon breached and brokers our data and exploits every customer and charges endless fees and plans are extremely high

Not once is thee an option to lower a plan or actual help So called service Eh?

FinTech needs to end - Its communism and terrible for long time customers ServiceNow stinks too

Time for the AI joke game to end

Change your service model and stop exploiting customers and our data

Verizon cell service in parts of Princeton NJ is an abomination. I have an iPhone 13 with 5G capability but working from my house I can only get one bar on the phone. Constantly have to apologize to clients for dropped calls, incoherent calls and inability to call back immediately.

Understand at a town hall meeting in May, which Verizon attended along with their cell phone tower provider, that little was being done to rectify the situation. This was confirmed to me today by the Princeton town engineer. I question based on the lack of service why I should be paying full price. I upgraded my phone expecting to have excellent service as 5G towers were added to the grid. Obviously, Verizon has fallen well behind in meeting and providing excellent service.

Allen Jacobi

[protected]

Princeton, NJ

My AND my husband called Verizon customer service separately at the beginning of July to make sure our vacation was covered. (we both called separately to make sure we got the same answer which we did) We BOTH informed the agent we were going on a cruise in Alaska and Canada. We were BOTH told Alaska is in the USA so your covered and Canada is also included in your plan. Nothing further needs to be done. Nothing was mentioned about any special coverage we needed. They were aware we would be on a cruise ship. Awesome! Our normal bill is about $95. and we get a bill for $975! WHAT. Called customer service Immedient and was told we were making international calls while on the ship (we were never in international waters but they can charge that when you are at sea I guess) WAS NEVER TOLD THAT WHEN WE CALLED! Then it was stated our Canada coverage was calling FROM the United States to Canada NOT calling FROM Canada to the United States! WAS NEVER TOLD THAT! NEITHER ONE OF US THAT MADE 2 SEPERATE CALLS! Then the lady tells us we could of used WIFI calling on the ship and would not be charged. NO ONE TOLD US THAT! Why on earth would i not use Wifi for free calling if we had been aware we were going to be charged if we didn't? We both had bought the internet package on the ship! MAKES NO SENCE! Then was told we got text notifying us we were being charged internationally so their hands are wiped clean, and we would be charged for everything! WE NEVER GOT TEXT! I asked the agent if she could see that they were delivered AND read! She changed the subject. So basically, every time I call a customer service agent, I cannot trust what they said. The SAME THING HAPPENED IN FEBRUARY WHEN WE WENT TO THE BAHAMAS! They told us we needed international calling which we did add for the month. They get home and get a huge bill. We called immediately. They said its for calling from the US to the Bahamas. Not FROM the Bahamas. NO ONE TOLD US THAT! why would be need coverage to call from the united stated when we were in the Bahamas? They the manager told me we need to take responsability for our actioinsWe told them we needed coverage to call home. FROM THE BAHAMAS! To me this is like a scam unethical practice. They don't tell you the whole story of your coverage you're asking about. Then you use your phone as they told you you were able to and then get charged. You call in to question it and then you get a different story. Its baiting then charging! WHAT WE DID WE BOTH CALLED BEFORE WE LEFT! JUST LIKE THE BAHAMAS AND THEY SOLD US A PACKAGE THAT DID NOT COVER US! They did take the ones off for the Bahamas. They she made it sound like we were lying and making things up to get out of the bill.! WE WERE NOT TOLD THE CORRECT INFORMATION AGAIN! WHY WOULD I GO THROUGH THIS HEADACHE WHEN ALL WE NEEDED TO DO WAS USE THE SHIPS WIFI AND BE GOOD?! They are completely untrustworthy. I will NOT pay a $1000 bill because THEIR AGENTS (AS IN NOT ONE BUT TWO) TOLD US WRONG! TO ME ANY MY HUSBAND BY 2 DIFFRENT AGENTS! Ive already moved services and closed by bank account that they had automatic withdraw for. I will not do business with a deceptive unethical scam of a company. This is why I left their service 10 years ago, for the same reasons and billing issues. I thought Id give them one more try, worse decision I've ever made. I will be speaking to my marketing director. We have contracts with Verizon ending in October. We use their services for our work phones and internet services. I will be advising her to not renew the contract. I don't think she will give me any arguments as we have started having billing issues with them as well.

I purchased a phone back on Sept 9th 2022 iphone 14 max and i was supposed to receive a trade in credit for my old phone iphone xs max the phone was sent to apple because the box i received to return the phone in apparently came from apple and not verizon. apple confirmed they received the phone and shipped the phone to verizon the tracking number was 1zy070r0363528008 apple shipped the phone

i've been trying to get the trade in credit for my phone for almost a year now and i've called over 20 times and i keep getting the run around i've spent countless hours on the phone explaining my story time and time again and no one can help i requested supervisor call back and i don't get one. over the last year ive spent probably 24 hours on the phone going back and forth on this issue with no resolve. i've had 3 way calls with apple and verizon reps validating with apple that the phone was shipped and they provided the tracking number yet verizon can't validate that the phone was received i finally spoke with a supervisor Larry on 8/9/23 and he did absolutely nothing for me all he said was i can't apply the credit because i don't have the phone i can't help you go to the corporate store maybe they can help you, he couldn't help me at all. i've waiting 2 weeks for a supervisor and he tells me he can't do anything. i've been more than patient i've always been pleasant and tried to be understanding but after almost 10 months of nothing im at my breaking point with verizon. it absurd that i can't get my credit after almost a year of calling in month after month inquiring about this and they can't do anything for me. you can check the history this has been going on for so long. all i want is my trade in credit i should be getting 16.52 trade in credit each month for the phone number [protected]. The order number number for the phone that i purchased was w1255067243 and the phone was financed via verizon device payment plan 14 pro max 512gb 33.02 over 36 months at 0 percent apr.

In December of 2022 I hired a friend of a friend to design a website and QR code for our rideshare business. I had loaned him my Verizon mifi wireless router to use to set all this up. This guy hacked into my Verizon account from there he locked us out of all user accounts through Verizon including the Cloud.

My wife noticed something wasn't right when a VPN just showed up on our phones. Pictures started disappearing from our photo gallery and more.

We went up to the Verizon store closest to our house to talk to someone in person and show them what was going on with our account. I was informed that it looked like my wife was indeed the hacker and it came from her account. That was not the case because her apple account was taken over as well. This hacker changed passwords security questions phone numbers email addresses and locked us out of our account completely. He unlocked our devices from the Verizon network. Again we go up to Verizon to talk to somebody in person and show them how we have proof that someone was in our account we could show them proof with IP addresses we could show them proof by not getting their texts to confirm our account for security purposes nobody who worked in the store could help us so they had to get us on the phone with the IT Tech the it text couldn't hardly believe it until they saw it stuff disappearing right before our own eyes we were supposed to have a technician come out to our house to help us with our problem they never showed up and we couldn't get them on a phone anytime we called Verizon we were transferred and transferred and transferred we could never get to an actual person it was all a computerized and in the event we actually got to talk to a real person they could not verify our account for security purposes because we weren't getting their verification emails or text messages. We paid every month for over a year and a half for the xtra insurance coverage.

For months we tried to have Verizon do something about our phones and account being hacked I tried to report the security vulnerability of Verizon to Verizon with proof screenshots of all these instances and they refuse to do anything they acknowledged it but said because we still had an outstanding balance on the purchase price of our iPhones they could not help us out! They didn't even offer to send us a new SIM card for our devices which included two iPhones a Samsung tablet and a MiFi jetpack.

Due to the vulnerability of our Verizon account this hacker was able to take over our Gmail accounts, apple icloud, Verizon cloud, our Instagram accounts, Facebook accounts and come to find out he has set up profiles of us with our pictures on adult dating websites ( the xxx ones).

When an acquaintance of ours stumbled across this adult website with our picture they immediately notified us and that's when we decided just to break our contract with Verizon shut down our service not pay another $600 cell phone bill switch Services get new email accounts and new phone numbers because it had gone too far at that point.

We lost a lot of contacts a lot of important information and a lot of family photos specifically of my mother-in-law who had just passed away.

One of our Instagram accounts was a business account called party Uber Lubbock we had over 400 followers including Patrick mahomes and lots of other influential people who had visited Lubbock and who followed us on Instagram. This caused us to lose lots and lots of business!

Now my credit has this blemish on it because I broke my contract with Verizon I had no choice but to handle the matter on my own by shutting down service and starting all over with a new carrier new numbers new email addresses and I hope and pray we don't show up on any more adult websites!

Verizon replaced an insured phone. Did not tell me I had to return the damaged phone, which was of no value. They started threatening me by text message that they were going to charge me $500 for the unreturned phone. I have spent hours on the phone trying to get a return label and everybody promises they will take care of it and nobody ha and it's been weeks. They claim they will send it by email, snail mail an online. Nothing. They said I should look at the MyVerizon site and I can generate a return order there. Couldn't. They coldn't find out how to do it on line. Verizon has the most expensive service available and I stayed with them because of good customer service. It is now terrible and one is shunted to offshore call centers where their English is unintelligible.

On June 15th I decided to switch carriers because Verizon wireless had a great promotion.

Free cell phone with purchase of Samsung Galaxy Tablet S8 plus.

I was approved and only had to pay the taxes. After receiving confirmation and " we're preparing your items to ship" I received an email to call them.

I called and they cancelled my purchase because my driver's license had expired.

The email simply read cancelled!

I reached out to customer service who directed me to the fraud dept.

I was flagged because my driver's license had expired. I had additional state picture I'd and they would not accept it and said " we can't verify you and cancelled your purchase"?

I had already ported my cell number over to them.

They claimed the tablet was shipped out to me and to refuse it.

WTF?

She also said we're not sending you a phone until this is resolved.

I spoke with the back office 4 times.

They were beligerante and condescending and so disrespectful.

They just would not explain what was going on.

Thee days later I received a call from Ups and they said " we can't deliver your package from Verizon because they left out Ave on the address and it may be misdelivered" I asked " what can I do"? They said that only the sender/ shipper can correct the address.

Cut to Chase, I haven't received anything. I called yesterday July 13 and on the phone for 3 hours with three different dept's. I was given the run around and asked to just reapply and they will ship the products and activate them. I said " I will not do business with a company that has been verbally abusive and making false statements.

I even spoke to someone from the lost/stolen tech dept. He said" well nothing was activated and we don't have any shipping info " mind you, it was signature confirmation.

He said" you should receive a refund for $186.00 for the taxes. I explained that I haven't received anything and provided a copy of my CC statement.

He placed me on hold for ten minutes and returned and said " I'm so sorry, but they closed the case and aren't refunding anything.

What? I then received an email as I'm on the phone with them which was a first bill. I asked what is that about? I don't have an account with Verizon, I hadn't received anything and my number is still with my carrier of 12 years. He didn't know what to say except. I'm so sorry and wish you all the best. Again, what?

I reported them to the FTC, FCC and am sending an email to Chanel 2 trouble shooters. They actually stole $186.00 from me.

I am shocked but have all of the documents that I need to prove that they made a mistake and making me pay for it.

I'm calling my bank today and disputing the charges.

Do yourself a favor and do not give them your business.

They're incredibly disrespectful beligerante and condescending and don't care about you at all.

Thank you, for the opportunity to share this nightmare on an open forum.

Verizon owes me $400 for porting 2 lines over, but I am waiting for them to honor their offer. On March 9th, 2023, I became a Verizon customer porting over 2 lines from AT&T. I started the process online and followed their instructions via Verizon chat. Since then, I've spent so much time, many calls and hours now trying to receive and use 2 gift cards promised by Verizon. I finally received the cards about a week ago. When I tried to use to apply to my account, I wasn't able. When I inquired, I was told to wait until today - until there was a balance on my account. Today, I tired, but I still wasn't able to apply the funds myself (via online or via My Verizon app on phone). Called Verizon and a person in Sales applied one card to my bill and they attempted to apply the second card. We were disconnected. Verizon called me back and tried again. After I gave the number again, we were disconnected a second time. This time the rep did not call back. I called back and was transferred multiple times.

The second person I got said she was not able to apply the payment because she was in sales. She insisted she transfer me to the Verizon gift card customer team which took me to options for the Travel and Merchant gift card center. Once a person came the line, a fellow named Jason said he was not able to take my payment because he was with the service provider for Verizon credit card reward center. He said he had to transfer me back to Verizon. (At least 5 people sent me text messages with links to click to allow access to my account. I clicked allow each time.)

When transferred back to Verizon, the prompts led me to making a payment. It said I have a $200 credit balance and they only allow up to $500 credit balance. So, it seemed to be allowing me to apply the additional $200. But when I tried to make the payment, it said that over-payments can only be made by credit or debit, not gift card! I hate the fact that Verizon warns me to treat these gift cards as "cash", yet they won't allow me to apply them to my account towards my bill. I have to continue to keep up with the gift card until Verizon allows me to apply to my account. This whole process is wrong and broken!