Verizon

Received an unsolicited call on 11/11/2023 from [protected] regarding a free 90-day promotion from verizon fios for showtime. The caller quickly explained the promotion and asked if I was an authorized person for the account. I said that I was. The caller then proceeded to tell me thanks for being a verizon customer and have a nice day. Showtime will be added to your lineup soon on the following channels...

I quickly asked if the assumption was that I was interested in having the showtime promotion, as I did not agree to accepting it. Her response was that I can cancel after 90 days. She said they could also send me a reminder. I told her there was no need for a reminder because I was not interested.

Her tactics are why I usually don't listen to these calls. Unfortunately, this representative is slick and will cause a lot of accounts to be charged without permission. Not a way to keep long-standing customers.

Monday October 23, 2023, I called the Verizon Cellular Service store at 5514 Olive St., Pine Bluff, AR [protected] to see if they had a "hot spot" I could purchase for my computer and what costs would apply. Keenon a sales representative said they have one and it would be $10 for the line per month and $50 per month for the device. I went to the store and spoke with Keenon. In the process of the sale he did tell me it would be a total of $90 per month since I didn't have my cell phone service with Verizon. I wasn't happy about that, but did want the hot spot and service since my husband and I just moved from Rudolph, WI to Sherrill, AR. I provided my drivers license and Medicare card to prove who I was and it took some time to get the authorization to open the account. Keenon was patient and helpful calling several times to get my info updated quickly as possible. He was having problems with his i pad and computer getting my sales finished. I went in at 11:30 am and waited till 1:30 pm for my hot spot and new account. He said he needed his manager to override something to finish my account, he motioned to her to come help, 15 minutes later I said I was leaving if she couldn't get my account finalized. When she finally came over she talked to Keenon, but not me. I told her I'd been waiting two hours. She never acknowledged me, never introduced herself, never said I'm sorry it's taking so long or I'll have this done quickly. NOT ONE WORD TO A NEW CUSTOMER WAITING IN HER STORE FOR TWO HOURS. The sale was never completed and she gave no reason why she couldn't complete the transaction. I left the store. That manager lost this new customer. Verizon needs to be aware that the manager of this store needs further training in dealing with people in an appropriate manner OR a different position. Keenon the sales rep tried but his manager did nothing. I found service elsewhere.

I have been trying since July to return a phone that quit working and was replace with a new one due to the warranty. I have repeatedly begged for each customer service rep to send me the necessary shipping lable. Several have tried to email it to me but it would not come through. They tried 3 different email addresses- NOTHING! The assistance manager at the corporate store in Davenport Iowa witnessed this as he tried to help by calling customer service with me. The person he spoke with promised that I would have the label in 5-7 days. She said she mailed it- just like all of the other reps I have talked with have also promised. On 10/9/23 I again called and spoke with a supervisor, she also tried to email it to me with no luck. She then said she would mail it to me. When I told her that I have no confidence that I will actually get the label, she promised to call me is a few days to check in. Never heard from her again. I have put a hold on automatic bill pay because I do not want the over 700 dollar charge for the phone to be taken out. So now I am being charged more to pay my bill. I am beyond upset and have never felt so helpless in trying to resolve a situation. I have been a very loyal customer for over 20 years and I am now close to contacting my attorney for help with this issue. The employees at my local store say there is nothing they can do to help and have commented on how bad Verizon's customer service is. I need this to be resolved NOW or I will pursue legal action and contact the Better Business Bureau and anyone else who may be able to help me. This have been the worst customer service experience I have ever had. I am a Social Worker in skilled nursing facility and a foster parent. I do not have time to sit on the phone for hours only to be promised that I will be receiving a label that never comes.

Barb DeHaven

[protected]

I was told that I would not be charged for calls from cell to cell if I had the monthly plan. I was charged nearly $400 for calls. They were supposed to look into the issue and never got back to me. I was told that they would not shut off my service while they were looking into it but they did. They offered to give me a credit of $150 but subsequently denied it. They refuse to allow me to hear the recordings or tell my why the charges were denied. They have people answering phone from different countries who provide wrong information that the customers rely on. It is almost impossible to speak with a supervisor. I thought we had reached a resolution only to find out they changed their mind and will not issue a credit. I should be credited the entire amount of the charges based on my reliance on information from their employees. I cannot get anywhere with them. I would like to try informal resolution before I take legal action. I question whether the misinformation is intentional to charge customers more money. I have seen several other similar complaints.

I switched my phone service a week ago or so and immediately got a bill from Verizon for $594.69 for the remainder of a contract that Verizon has yet to produce. When I found this out, I spoke with Verizon to see if I could switch back and honor the remainder of the contract (still don't have a copy) as I cannot afford to pay that at this time. They said yes, so I switched my service back. Today I have a withdrawal from my checking account for the $594.69. I have been on chat for hours trying to resolve this. Finally they gave me number for Financial department but all they want to do is send me chats and say they have no record of me being billed this amount. I cannot get to a human to discuss and the issue obviously is outside of what their chat is capable of. Anyone have any ideas how to get this resolved. It is October 10, 2023. Thanks,

When Fios was installed, the two installers hooked everything up on a stationary plug on the back of my entertainment unit without my knowledge or consent.

I am getting rid rid of this entertainment center and can not disconnect any of the wiring.

When I called customer service, I was told that Verizon can't send out anyone to repair this hook-up, and that it is my responsibility.

I believe it was the responsibility of the men who initially installed the FIOS. They took the easy way out and now I am supposed to pay out of pocket to have a technician come and fix the problem?

The customer service agent I spoke with was arrogant and condescending - stating that I didn't know what I was talking about - "There has to be a way that you can unplug the wires" he said.

No there isn't. I have been a customer of Verizon Internet & Phone service for many years and a Fios customer for several years. Time to switch to Spectrum.

In June 23 i purchased a new iPhone 14 because there was a promotion that would give me $700 for my old iPhone. I sent the old phone to Verizon follow their request though ups. The tracking shows a delay at the Verizon location of Fort Worth on 6/29 with a received notation on 7/1 the note said damaged I wasn’t getting the credit so I called and was told Verizon would get the credit from ups and there was no effect on me. They never give me the credit automatically I’ve called on 4 different occasions and have to take almost an hour each call and each time the credit is given manually but the problem is never solved now I’m told I have to call every month for 36 months to get my credit. I can’t believe that there isn’t some way they can’t resolve this issue

I have problem with my service for 2 week and Im being told that they are updating the towers to 5G. Well Im suffering with bad service caust they are upadting there towers. I have dropped calls and limit services for the last 2 weeks. Everyone keeps tellling me there going to get the problem resolved but nothing. There rates went up and my service went dowm. I not been offered anything for this inconvenience. They upated the towers in Mansfield and loss Blossberg but not in any other area here. This is a sad situation. You need more towers in rural areas. Feel free to put on on my property. It should help with better service. When they do thing like this they should notify there customers. Not leave then in the dark, Feel free to notfy me at [protected]@yahoo.com

Thanks

New customer. My physical address used for installation. Must have bill sent to PO Box. Not getting a bill. Had service suspended. Found way to pay bill as one time event. Can't upgrade billing address because my account and zip don't match with password. Tried to change password, but my billing address doesn't match zip. I'm so freaking pissed off. If this is not fixed by tomorrow, I will return to Comcast where I never had this problem.

James Harr

893 Old Wilmington Rd

Fl 1

Coatesville, PA 19320

Billing Address:

167 Brandt St

PO Box 173

Parkesburg, PA 19365

Acct:[protected]

Cell: [protected]

[protected]@outlook.com

I placed an order with Verizon for am iPhone Pro Max. I paid $700 up front and planned to use the trade in of my current phone for the balance. I was notified that my order would be delivered 9/25/23 by Fed Ex and I would need to sign for the package. The package did arrive as scheduled but as soon as I was handed the box I knew there was no phone in it. The box weighed nothing. I immediately contacted Verizon and was assured that I would get my phone or a refund to start a reorder. I continued to follow up on this and spend countless hours with agents. Eventually there was a fraud investigation opened as standard protocol. Again I was assured I would get the phone or the refund. I was notified today that my claim has been denied. I did not receive my phone and I will not be getting a refund. Those are the only options that I was interested in. I have been a long time loyal customer who always pays on time and when I need help from Verizon I am basically told that my issue is not true.

Hello. I don't know if this complaint will change anything but out of the blue my child phone number was connected to someone else number (a landline number) so I was calling my child phone and a lady answer I hung up called again then her husband answer the phone. I was so scared thinking someone took my child or stole her phone, the husband's and I went back and forward before we realized that somehow my child number was connected to his landline number we dont know how. So today [protected] I called total wireless/Verizon to see what's the problem and why were the two different numbers connected. They fix the situation and they placed the blame on me saying I was calling the wrong number, I know my child number plus my sister and her cousins were also calling her number, total wireless/Verizon dosen't care about their customers they were super rude to me didn't care how stressful it was for me to think something happen to my child they were very unprofessional, I asked to talk to someone higher and they told me unfortunately they doesn't have a complaint department.

Verizon’s Deceptive Practices And Dreadful Customer Service

If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Verizon, three months ago, I have experienced multiple rate increases, mishandling of credits and promotions, and abysmal customer service. Here is my experience:

In mid-June 2023, my family and I decided to switch from T-Mobile to Verizon. We were promised a rate of $185 monthly for five phone, that we could trade in our 5 T-Mobile phones for 5 Verizon phones (4 Samsung Galaxy S23 Pluses and 1 iPhone 14) and receive credit for the phones and $200 for each in Verizon rewards and receive two free Samsung Galaxy watches and activate two lines for $5 each. I also paid $2600 to cancel my Tmobile plan.

Prior to switching, two agents assured us that the monthly rate for all the lines transferred would be about $185 a month. A third agent I talked to when I received a higher bill, even gave me slightly a lower monthly amount, around $182, and assured me he would fix the billing error.

Transferring the phone numbers took several trips to a Verizon store and calls to customer service because of the poor instructions received to transfer the numbers. But it seemed like we had finally made the transfer.

After I received and activated the new phones, in mid/late June 2023, following Verizon’s instructions, I shipped our 5 old T-Mobile phones within the box the company provided, with the UPS label it received, attached to the box. All of the five phones had been shipped together and Verizon received the box with them. Nevertheless, weeks later, Verizon informed me that one phone was missing and it refused to credit me for the phone. I do not have the phone in my possession. I shipped with the other four phones Verizon acknowledges the receipt. If, in fact, one phone was missing, it was not my responsibility, but either Verizon's who received the phones or UPS's who delivered them. Since Verizon hired UPS, and I just dropped the box at UPS in Westchester County, NY, there is no way I can investigate the matter or be responsible for its disappearance. Several agents I contacted stated that the phone was likely lost in their warehouse. One of them, who identified himself as Michael, after a two-hour call, assured me that he located the tracking number, confirmed that Verizon received all the five phones. However, he said, one of them had a description of having a 128 GB memory and the actual memory was 256 GB. Because of this discrepancy in information, the receipt of the phone was not processed. Michael promised to escalate the matter with detailed information about what had happened and said it would be resolved within three business days. Like similar promises I received to that the matter would be resolved, it never was. I also filed a complaint before Verizon Executive Relations. The complaint received the number CASE 297781 and was assigned to Executive Relations Marshall. I have countless times called and emailed Marshall. He never takes or returns my calls or replies to my emails.

Meanwhile, as aforementioned, I was promised a monthly rate around $185 for all lines to switch to Verizon. The first bill I received was $497.88. The second totaled $245.69. The third bill was $317.54. Verizon App currently informs me that my new monthly bill would be $247,27. Out of nowhere, Verizon, without my knowledge and permission, has changed my plan to one that does not include promotional credits and is about 60% higher than the $185 rate I was told by three agents.

I have spent close to 40 hours, talking to numerous Verizon agents, as well as with two supervisors, Tyler (who hung up on me) and Lis, trying to adjust the bill to what I was told it would be. Despite Verizon's multiple promises to correct the issue, it never did. It actually keeps changing and increasing my bills, every month. The two last agents I talked to, Rodrigo (on 09/08/23) and Joyce (on 09/09/23), said they could not tell me what my monthly rate is. Lis, Joyce’s supervisor, (on 09/09/73) said that she could see in the records of my calls that I was promised a rate of $185. However, Lis said she couldn’t honor that rate. In addition, she could not inform me what my monthly rate actually is. Whatever estimate she would provide me, she said, it would be a rough one, and it could be different than what we would actually be charged.

Now, I would like to cancel Verizon's service due to its deceptive business practices, negligent handling of my property, and its continued disregard for me as a customer. For this, Verizon has stated it will charge me $5466 to cancel (no guarantee, it could be less or more). This is outrageous and wrong.

Changing my mobile services to Verizon was one of the biggest mistakes I have done and one of the most dreadful experiences I have had. It is a deceitful company, that does not honor its word, misinform the customers, and provide an abysmal customer service. Verizon is a greedy $138 billion business, with a CEO Hans Vestberg who reportedly is paid nearly $20 millio a year, who needs to deceive customers and make a few extra bucks from retired teachers who live on budget, like me.

I am on my second iphone 14 plus with same internet and phone issues the second line on my account is a 13 that has no issues with agents I have done troub;leshoots many times with no fix I just want another series of the iphone I have filed a complant thru fcc below is what I get all the time unstable network its not the plan im on because my wifes 13 does awsome

i have traded 9 iphone with verizon they asked me to shipped it to the company so they provided me with label to ship out after few weeks past by i tried to check if they have credited my account but nothing was there,

then i contact customer service and they ended telling me they lost it in the warehouse not sure why this is my problem i have the shipping label with me.

this been going over a year now and i am reach out for help

Good afternoon, I will make this simple for you. Has not been simple for me. An account holder for around 15 years and spent tons of money.

1. Was looking to upgrade (phone is paid off but has no value)

2.Stopped at Verizon store and was offered the deal on the table that was texted to me.

3.Phone was not in stock so I decided to wait until I got home.

4.Noticed that new or add a line customers were getting better deals.

5.What is the difference from add a line and new customers from a customer that has been there and paid off his agreement? Nothing because I can take my line and leave just like another consumer.

6.Spent an hour in store, then went online where I got the run around for 2.5 hours roughly.

7.Then I called and more of the same.

I have gone out of my way to let you lock me in for 36 months by giving me the same that you are offering someone with no payment history and that has not spent at least dropped 3,000 to 4,000 on services. Not to mention add ons and apps.

8.I had at times up to 5 devices and have 2 left.

Last phone that went out of contract, I dropped that line because of this same experience.

9.Moral of the story, if I am not treated fairly, my contract on my other line as well as my existing line will go away and so will I.

Thank you for looking at this,

Francis Dalia

Executive Chef

Had Verizon for decades

MyVerizon stinks and so does service model and virtual assistant (so called) and chatbots and charges

Needed payment arrangements

Messaged and called 11 times and never got real help BOY they push those payments

Finally got a foreign (non USA) person who said they charge me for a payment arrangement

What a joke Another woman said algorithms and data (clearly that lacks integrity and breaches privacy if all types) control if you can perform arrangements in MyVerizon

Verizon breached and brokers our data and exploits every customer and charges endless fees and plans are extremely high

Not once is thee an option to lower a plan or actual help So called service Eh?

FinTech needs to end - Its communism and terrible for long time customers ServiceNow stinks too

Time for the AI joke game to end

Change your service model and stop exploiting customers and our data

Verizon cell service in parts of Princeton NJ is an abomination. I have an iPhone 13 with 5G capability but working from my house I can only get one bar on the phone. Constantly have to apologize to clients for dropped calls, incoherent calls and inability to call back immediately.

Understand at a town hall meeting in May, which Verizon attended along with their cell phone tower provider, that little was being done to rectify the situation. This was confirmed to me today by the Princeton town engineer. I question based on the lack of service why I should be paying full price. I upgraded my phone expecting to have excellent service as 5G towers were added to the grid. Obviously, Verizon has fallen well behind in meeting and providing excellent service.

Allen Jacobi

[protected]

Princeton, NJ

On 8/8/23 I ordered 2 iphone 14 plus' overnighted to me from Verizon. They arrived as expected but they charged the taxes and fees to my credit card which I was not expecting as these phones were "free" when you subscribed to their "unlimited" plan for 36 months.

My first bill came and I was charged for the phones with no associated credit which I was told would occur each month. When I called to dispute the charges, I was told that the charges would be negated after 2-3 months of billing cycles.

Doesn't this in essence extend the contract by 2-3 months and is this legal?

Also this is not what the sales representatives told me - they said that it would be a charge and credit on the billing statements but that is not what happened on the first billing statement. Am I obilgated to pay this and if I don't choose to can they hit me with late charges?

They also did not tell me that in order to get the second line for $70 I needed to subscribe to automatic payments. I do not wish to do so. The port process was so horrible it took 4 days to be brought over and it was mostly due to bad information from a very nice Verizon rep who did not know what she was doing. As a result I'm paying for 4 days of Verizon service that I did not have (8/8 to 8/12)

Horrible communication during the selling process.

I live in Fredericksburg, VA where we have a huge city just below DC. I am literally standing in an open soccer field with no trees and open sky with a Verizon cell tower literally 2 miles away……do you know thatI only have 1 bar of LTE service all day long here. Do you know that I literally can’t get service sitting outside my house 2 miles away or at my work 5 miles away. In the entire city of Fredericksburg and Stafford I can only find 2 places that actually have full service? I will literally spend all day long without seeing the same service in the same place twice! I will have 4 bars in one area for about 15 minutes and then 1 to none in the same place the rest of the day.

Verizon I feel like you don’t care for your customers and you don’t help the quality of service for ones who have been with you for a long time.

Why do I give you money when I can’t get the service that I pay for anywhere near my home or community? How are you worth anything if you only really work on WiFi?

Do you sell our service off to other companies throughout the day and limit service to your actual customers?

My AND my husband called Verizon customer service separately at the beginning of July to make sure our vacation was covered. (we both called separately to make sure we got the same answer which we did) We BOTH informed the agent we were going on a cruise in Alaska and Canada. We were BOTH told Alaska is in the USA so your covered and Canada is also included in your plan. Nothing further needs to be done. Nothing was mentioned about any special coverage we needed. They were aware we would be on a cruise ship. Awesome! Our normal bill is about $95. and we get a bill for $975! WHAT. Called customer service Immedient and was told we were making international calls while on the ship (we were never in international waters but they can charge that when you are at sea I guess) WAS NEVER TOLD THAT WHEN WE CALLED! Then it was stated our Canada coverage was calling FROM the United States to Canada NOT calling FROM Canada to the United States! WAS NEVER TOLD THAT! NEITHER ONE OF US THAT MADE 2 SEPERATE CALLS! Then the lady tells us we could of used WIFI calling on the ship and would not be charged. NO ONE TOLD US THAT! Why on earth would i not use Wifi for free calling if we had been aware we were going to be charged if we didn't? We both had bought the internet package on the ship! MAKES NO SENCE! Then was told we got text notifying us we were being charged internationally so their hands are wiped clean, and we would be charged for everything! WE NEVER GOT TEXT! I asked the agent if she could see that they were delivered AND read! She changed the subject. So basically, every time I call a customer service agent, I cannot trust what they said. The SAME THING HAPPENED IN FEBRUARY WHEN WE WENT TO THE BAHAMAS! They told us we needed international calling which we did add for the month. They get home and get a huge bill. We called immediately. They said its for calling from the US to the Bahamas. Not FROM the Bahamas. NO ONE TOLD US THAT! why would be need coverage to call from the united stated when we were in the Bahamas? They the manager told me we need to take responsability for our actioinsWe told them we needed coverage to call home. FROM THE BAHAMAS! To me this is like a scam unethical practice. They don't tell you the whole story of your coverage you're asking about. Then you use your phone as they told you you were able to and then get charged. You call in to question it and then you get a different story. Its baiting then charging! WHAT WE DID WE BOTH CALLED BEFORE WE LEFT! JUST LIKE THE BAHAMAS AND THEY SOLD US A PACKAGE THAT DID NOT COVER US! They did take the ones off for the Bahamas. They she made it sound like we were lying and making things up to get out of the bill.! WE WERE NOT TOLD THE CORRECT INFORMATION AGAIN! WHY WOULD I GO THROUGH THIS HEADACHE WHEN ALL WE NEEDED TO DO WAS USE THE SHIPS WIFI AND BE GOOD?! They are completely untrustworthy. I will NOT pay a $1000 bill because THEIR AGENTS (AS IN NOT ONE BUT TWO) TOLD US WRONG! TO ME ANY MY HUSBAND BY 2 DIFFRENT AGENTS! Ive already moved services and closed by bank account that they had automatic withdraw for. I will not do business with a deceptive unethical scam of a company. This is why I left their service 10 years ago, for the same reasons and billing issues. I thought Id give them one more try, worse decision I've ever made. I will be speaking to my marketing director. We have contracts with Verizon ending in October. We use their services for our work phones and internet services. I will be advising her to not renew the contract. I don't think she will give me any arguments as we have started having billing issues with them as well.