Airtalk Wireless
Reviews and Complaints

Customer service just informed me that calls to 611 count against your lifeline minutes, here is what their own terms and conditions says, “Voice minutes are not deducted for calls to 911, *611, 988, or AirTalk Wireless Customer Support, and all phones will be able to call 911, even if they have no minutes remaining. AirTalk Wireless may require the customer to call the toll-free customer care number from another phone if necessary to resolve technical issues related to the handset or its programming“. There is no explanation on the terms and conditions page what the “*” means. Here is the link https://airtalkwireless.com/terms-conditions IF YOU WANT RESOLUTION GO TO THE FCC.GOV website and fill out a complaint. Here is the link https://consumercomplaints.fcc.gov/hc/en-us By the way, Airtalk is owned by HTH communications. Here is their BBB page https://www.bbb.org/us/tx/houston/profile/telephone-equipment-repair/hth-communications-llc-0915-90019182/complaints

I used this service for almost a year. My phone got messed up, so I paid for an upgrade. They sent me the wrong phone, and it didn't even work for making calls. I returned it, but now they won't send me the replacement that I already paid for. They got the phone back, but they won't give me a refund or send me the phone I paid for. This company is a joke. It feels like they're stealing from me when I pay for something and they won't give it to me. The lady in customer service wouldn't let me talk to a supervisor and just hung up on me.

Terrible company, no stars. I ordered an iPhone but received a Samsung Android phone instead (which is fine, I guess, since they did mention they would send a different phone if the one I wanted wasn't available). However, when I opened the package, I discovered that the phone's screen was cracked. I turned it on, but the screen didn't work at all, rendering the phone completely unusable. I chatted with someone from the company, but because I didn't think ahead to make an unboxing video, they simply told me that I would have to pay to replace the phone since they wouldn't do anything to help me. I informed them that I wanted to cancel my account so I could find another provider. This company is a joke! Avoid using them at all costs.

I got the phone, paid $12 for the year to get a reliable phone. I got the phone and put the Sim in it. I called customer service to activate it. Everything was going well. I was happy with the phone for about 3 months. I kept getting emails asking me to transfer or be disconnected. It happened every week. I kept telling them that I didn't want to transfer. Finally, the annoying emails stopped. But then my phone stopped charging. Now I'm a single mom without a phone. This program is supposed to help single moms and homeless people on welfare to have communication for job applications, staying connected with their children and family, and stuff like that. Does the government know that they are scamming? Do they even care?

I would give this company Zero Stars! I'm a social worker, trying to get phones for my clients who are elderly and disabled. The first client I helped got an iPhone, but didn't wait for me to help set it up, so the iPhone got locked. When I called Airtalk, they told me they can't unlock the phone, and that I have to call Apple to unlock it. Apple told me they won't unlock the phone, and it's up to the carrier. After going through a million hoops, the phone still doesn't work, and they want him to pay $25 for them to send him a random phone. He's on a fixed income and just wants to send the phone back, but they won't take it back. The client still has no working phone and is elderly and disabled. The second client I ordered for received a *** Galaxy and an iPad for $10. I helped her set up the phone and activate it. She made one phone call and the service completely disconnected from her phone, and she couldn't make any calls. We called Airtalk, and they recommended taking the *** card out for 15 mins and then trying it. That didn't work. Then they said they would send an email and we needed to follow the link to fix the phone. That didn't work either! I called again, they gave me some run around, and when I asked to speak to the supervisor, they hung up on me. When I tried to call back, they hung up on me every single time. I tried calling back on a different phone, and when I put the phone number in that I'm having trouble with, they hung up on me! This phone company sucks! NO elderly or disabled person would be able to deal with this! Stay away!

0 stars. This business is scamming the Government. My iPhone 7 has a bad battery, it's so small I can't see to do anything and gets overheated. The service or data does not work, you can't get hold of anyone to rectify problems. Hate it

They are a fraud! I signed up with them and they kept saying my phone was delivered. I told them I only received a SIM card and no device and was told to file a report with the post office. So now they're saying I have to buy an upgraded replacement phone, but then turned around and told me they didn't send a device and I can wait 90 days to get another one. Please don't go to this company

I had to transfer my lifeline from qlink due to a lawsuit they are involved in so I switched to air talk well I decided to use the esim service so I got everything transfered and they sent me my qr code to activate well I can't get it to activate but it shows active on my account so I ordered another and still same thing I can't reach anyone on their contact number and can't leave a message due to mailbox being full I have waited 3 hours on phone and nobody would answer. Now I'm stuck with no phone but they get the lifeline benefits .

They disconnect my servive before approving me leaving me with no phone I was in the process of job seaches and now my old number is gone, I sent all proof no reply it went from approved waiting on tracking # to upload and I have been trying for over a week now to speack with a live agent and waiting on my laptop for over 8 hrs just to get down to 1 to be disconnected. This is not a game I very angry? I lost all oppertunity for contact about employment you guys made this really bad for me now im forced to move because I missed job offers

65 day ago I cancelled with air talk because there employees sent my phone to the wrong address they did not won't to make it wright they got there phone back but I did not get any thingI kiira,got a email about a phone and a tablet for $ 11 Copay for a phone and tablet I picked what phone but no tablet that's not wright and they got $ 30 Dollars for a phone that is free if i am not able to spend money I don't have well I never got my tablet

I've been trying to get in touch for 3 weeks, left messages so many that now they flagged my number now I get all agents not available please leave message. I've heard nothing from them. I got my acp and punched the phone and tablet bundle I received a iPhone 7 win I ordered 8 then got tablet witch was 11 years old and outdated can't get app for it or sercurity. I called them right away to complain herd nothing. tryed to stop payment at bank they already got my money. I only get one only one with my benefit. they are ripping me off I want what I payed for apple announced that no more updates for apple mini. So it's trash a paper wait. I'm being ripped off. I want a replacement for my benefit I bought a apple I want a newer apple replacement nothing more just what I purched

Placed an order through ACP/Lifeline for a phone and tablet and paid in full on 2/2/24.

I have contacted the company several times to inquire about when my products would be shipping, as my previous ACP/Lifeline provider was no longer providing service, as I transferred it to Airtalk Wireless on 2/2/24.

It is now 2/18/24, my card was charged for the products and I received an email confirmation of everything being approved. However, I have sent upwards of 10 emails to find out when they will be shipped and I have received zero response, except for a stock email every couple days saying there is a delay in shipment "due to the holiday and it will ship in 7-10 days" and that I would get shipping information when it shipped. 16 days later (far past 7-10) and nothing.

Dec/06/24

Paid over $100 for iPhone XR. Expected device to be in apple authorized standard of refurbished device. Received iPhone with partially working touch/display. Was not repaired as needed or was damaged during repair for not using apples standards. Battery lasted 20 minutes on full charge and standby, charging port virtually inoperabe as well. Had other physical damage all around iPhone; screen went out while using touchscreen two weeks after receiving device sent device in for warranty repair device was returned to me with excessive physical damage that happened in transit. Now out over $100 and don't have a working phone

SCAM

It's been over a month since I filled out the application for Airtalk wireless I got approved instantly they said my phone and service would be shipped in 10 to 14 business days then they instantly cancelled my original service here it is new month still no phone or service I've lost my food stamps no have a evection from my home over this now they are saying my sims card is being shipped and my phone will arrive Ina couple weeks they are screwing me over bad I need to know what I can do to get my losses back

I had paid money for service and called and asked why isn’t my service working and slll they told me I’d reset my phone and download my profile over and over I ain’t to happy about this and I got tired of calling help center and not getting the help or service so I’m canceling alll if my benefits cause your company obviously ain’t good neither are ur customer service helpers all the hardly speak any English and barley understand them

It's going on 2 weeks I been trying to transfer my phone number to a new service provider an airtalk wireless keep giving me an the new provider the wrong account number they keep saying they release my number when they really have they will say wait 24 to 48 hours when that time come we call back they keep saying the same thing some time they will just hang up on us it's like they mad I'm leaving they company just let me an my number go please dang

I am very unsatisfied with the IPHONE 7 I received and want upgrade and have had no luck trying to get in touch with AirTalk wireless to accomplish this. I am unable to sign into my account, and every time I go to the site it tells me to sign up. I already signed up and have a phone and service. The phone is to small, and every time I touch it I hit a button unintentionally, The battery life and health is very low on the new phone I received.

WAT168329689 this is [censored] this is the seventh time this has happened to me that my chat was closed after waiting hours to speak to someone only to get my check closed for inactivity even though I was constantly texting to verify that I'm still here I'm still here don't boot me out and I get booted out what the hell is going on with your company this is ridiculous you have wasted so much of my time I need to speak to a live person now