Airtalk Wireless review: AirTalk wireless customer service and my services

December 26. Time 3:20pm. I applied for AirTalk Wireless and was approved to use my life line services. Enrollment ID# [protected]. I just got off the phone with one of your representatives and his name is Larry and didn’t want to provide me with his last name. I received an email saying that someone tried to switch my service providers and was asked in the email if I was the one who authorized the switch and I said no and had to send an email to them indicating that I didn’t approve of that switch. I was approved with AirTalk wireless and when I filled out the application I chose to receive the life line service which is 300 minutes a month with unlimited text etc. Today I received the SIM card with out the phone. I contacted customer service and Larry a customer service representative told me that I chose the plan that says bring your own phone which it’s a lie. I never chose that plan. I then tried to tell him well that’s a mistake on your end because I never chose that plan unless somebody is using my information and is tampering my service. I asked him to switch it back so I can receive my service with the free phone you offer and he is basically telling me no even though I never chose that plan. I was approved for the lifeline service and now I can’t use or he doesn’t want to send me a phone over the mail which I’m supposed to be able to access my service with AirTalk wireless. I would like to use the service that I’m supposed to receive and he’s telling me I can’t. And I just want to file a complaint so I can start using my services with the free phone that comes with the service I chose and got approved for.