Airtalk Wireless
Reviews and Complaints

Hi . I'm writing this complaint about the company Airtalk Wireless. They are an online that provides free cell service & free phone *** is for low income household. Upload proof of government program such as EBT . I did quilify so I started filling out the online app. I was on the last page and my electronic signature was needed. I typed my full name and hit the continue button but a note popped up explaining my signature didn't match the one they had on file so I cleared my first and last name and typed it again. Same note popped up again so I tried filling it out again. Every attempt failed and left me stuck on that page. I figured calling customer service was the way to go because the issue I had was small but still an issue I couldn't handle on my own. I called the number provided and came to the part where some options were offered. The one I choose was the option that said : Are you having an issue with your internet service or an issue with your device? If so choose this option # . Because the options to choose from were very limited, I decided on # 5 option. So after choosing an option, the answer provided was to call another company because they do not handle these types of issues. I hung up,called the number again, went through the options again and chose a different prompt but basically a similar outcome was offered. Personally, I don't think any other company is going to help with another companies internet page messing up. So this happened on February 15th 2023. I guess I should mention that eventually I got to an option that transfered me to speak to a customer service representative. My wait time was 10min. After 10 mins the automated voice came on an said more wait time because call volume. This happened several more times until I was informed the department was closed & to call back during normal hrs. 9am-5pm. Obviously my issue never got resolved. My account # ***. I look forward to hearing from you. Sincerely, Leorah

I want to cancel service with this company I want to switch over to a new government cell phone provider their customer service is terrible every time I call customer service the call drops sometimes the call drops before I can get a chance to even speak to someone on the phone and if I do get a chance to speak to someone like today the call dropped 2 minutes after being on the call with the customer service representative and he never called me back you know what not professional it gets even worse I go online to chat with customer service support team online and I join the chat at 6:50 pm and I waited on the chat until 10:30 3:00 p.m. I got tired of waiting so long so I ended the chat because nobody ever came on the chat I contacted the company customer service because I have been having some issues with my device every since I've had this device I've not been able to make any phone calls every time I try to make a phone call it keeps saying emergency calls only sometimes I'm able to get cellular data but only for like 15 or 20 minutes it says 4G LTE at the top of my phone when the data is connected but then after 15 or 20 minutes the 4G LTE disappears and I'm not able to get access to the internet or data on my device and that's the reason why I was contacting customer service support to see if they can resolve these technical issues with my device so I can make calls and get connected to data permanently but unfortunately I was never able to reach anyone and nobody called back after seeing that this company has a f review and rating with the ComplaintsBoard.com I'm not expecting the company to call me and reach out to me obviously they have a f rating with the ComplaintsBoard.com for a reason and this company actions speaks louder than words especially since they have a poor rating with the ComplaintsBoard.com when you look at the top of the screenshots and see the time you can see that I've been on this chat for hours waiting for customer service to respond and they never responded not even one time

On Feb 26th was trying to buy a phone and service from airtalk wireless with the *** discount. I had the items added to the cart but the card i was trying to use was having an issue so i tested another card but before doing so i checked the page to make sure there was some step afterwards so that i could cancel. the button even said "submit" and not anything like purchase but when it took me to the next page it was asking for me to agree to some terms. well i didnt want to purchase the items yet but i couldnt find a back button or anything so i figured i would just close the page and come back later. little did i know accepting those terms didnt seem to matter as my card was charged the full 621 dollars. i quickly contacted them about it charging the wrong card despite not accepting the terms and if i could either have it transferred to the other card or cancel the order and i can just go through the process again. I was told that there was no way to change the card charged and if i cancelled the order i would no longer be eligible for the *** discount. they didnt mention the non accepted terms and seemed to want to sweep it under the rug.later on i looked into the company more and decided that this seems sketchy and wanted to just not deal with these people at all. I found nowhere on the website to cancel the order that according to them was still pending despite the charges going through. i got a call from them and explained the entire issue and the guy again ignoring my concerns about the purchase process, told me "we dont refund the whole purchase, we dont refund tax and theres a copay that will not be refunded" in the end they offered 575$ refund for the 621$ purchase. Completely unacceptable that i couldnt get a full refund 2 days after the order i didnt purchase especially when the items had not shipped and no service was rendered. when asking the rep to escalate further he told me theres nothing he could do and would not connect me to anyone higher up.

Everytime I call, I am put on hold and then I am disconnected and it has become very frustrating. I am currently waiting for a chat agent which the wait time states 964 minutes. I have your mobile services using the *** program. I originally ordered the *** but was sent a *** phone. I understand that you try your best to fulfill customers' requests but sometimes that is unable to happen due to inventory issues however, according to the disclosure in clause 14 of your terms and conditions it states: " Occasionally, a device may become unavailable after you have submitted your order. In that case, the Company reserves the right to select an alternate phone (a different make and model than the one you selected) of equal or greater value as determined by the Company." On your website which stated this particular *** was available, it is priced at $150.00 now $90.00 under "free phones." It is listed for $90.00 under upgraded phones. I do see it is no longer available, however it was when he originally applied. I received the *** which is listed at $25.00. That is a $65 difference and nowhere near comparable in price or value. I am aware of the the "15 day free phone warranty"; the phone was delivered on October 5, however Airtalk was unable to activate the SIM card for several days after which is no fault of my own. Technically speaking, we are on the 16th business day since you do not count weekends as business days for delivery time frame either and that is not subtracting the time it took for Airtalk to activate the SIM card for usage. We contacted customer service via chat on October 5 to discuss the type of phone that was received and to get technical support for the SIM card so it was brought to your company's attention almost immediately. The charging port that is part of the *** phone no longer works, so basically you have 15 days for your phone to work and after that no matter what you're paying for a replacement.