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Airtalk Wireless

Airtalk Wireless review: Device + customer service

W
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2:55 am EST
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Purchased a iPhone 11 and committed to 120 days of service. Phone was defective (speaker and mic not working well) but also had noticeable cosmetic damage. But I tried to contact them immediately but could not get in touch with anyone and then realized I’ll be outside their 15day warranty. So out of desperation chose the leave a message option for 2more days without being able to actually speak with an agent. I waited over 1hr sometimes 2hrs! I am not exaggerating just waiting to be connected via chat or phone!

When I did reach an agent after showing them screenshots and receipts of my efforts to reach them under warranty dates they gave me great stress but issues a return postage. After receiving device on 1/29/2024 they told me 14business days max and on 2/27 I still did not get one. I called the agent that day and offered refund. I accepted after confirming my refund was on the way. Today 3/1 I get email saying my device won’t turn on no refund. I asked for the device back. Since I paid for it i believe I am entitled to it.

Claimed loss: $116+ shipping

Desired outcome: My refund

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  1. Airtalk Wireless Contacts

  2. Airtalk Wireless phone numbers
    +1 (855) 924-7825
    +1 (855) 924-7825
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  3. Airtalk Wireless address
    9920 Brooklet Dr., Houston, Texas, 77099, United States
  4. Airtalk Wireless social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024