Verizon
Reviews and Complaints

We are a family of 7 and have had Verizon for years. We have been trying to move our 19 year old (college) son to his Own Account and get him a New Phone. We have been trying for 3 months now to get this resolved. Between his college schedule and my husband's work schedule and my work schedule, we have been into 2 different Verizon stores 5 times. We have called Verizon numerous times and either we get the run around or Customer Support/Service is already closed. Amazing that this CANNOT be done in person in a Verizon store? Verizon stores have called while we are there as well and of course, customer service is already closed. We all work full time and do not have time for this! I talked to a representative last night at the Verizon store in Gilbert, AZ (Tyler) who was absolutely amazing and is still working on this for us. Of course he had to call customer service back AGAIN while I was there last night and they were closed (SHOCKING) I was in that store for an hour and 30 min. to get nowhere. Tyler is on it today and promised me he will get this resolved. WHY IS THIS SO HARD? You need to have phone reps available during store hours if this is how we are to resolve issues. (So far, we are at about 6 hours of wasted time with Verizon with NO results yet).

I purchased a mobile hot spot from a certified Verizon independent retailer in Indian Land ,SC only to have it quit working within the week . I knew it was a battery issue and when I returned to get a replacement battery I was informed because I didn’t have the original box they couldn’t give me a replacement battery . The store was also very rude about it and I called Verizon and they told me they would send me a replacement which they did but no battery. After finding the box I returned the original unit to the store and then mailed the replacement unit to your warehouse in Houston . All this was done within the 30 day grace period but I’m being charged for the unit . I will be buying out my contract with Verizon in the next couple of months and I promise to bad mouth your company every chance I get .Yours truly , Michael A Curry

I cancelled my service with Verizon in March 2022. They continued to bill me

up until June. I called and also went into local store in Grand Rapids and they told me I wouldn't receive anything further. Yesterday, 11/21/22 I received a collections notice. I called Verizon and the Collections dept and they told me I owed it. I am disputing it and the collections dept told me to send in a letter and they would address it. This is really bad service and I want nothing to do with Verizon again.

Julie Heydenburg

830 9 Mile Rd NW

Sparta, MI 49348

Phone number issue [protected]

Acct number [protected]

On August 23rd, 2022, I transferred our 2 mobile device lines to Spectrum mobile, due to high cost of service at Verizon. (I had been with Verizon since they opened their doors, over 20 years.) On the same date, August 23rd, 2022, I specifically confirmed that our tablet "phone line" also be discontinued. I was informed by Spectrum mobile that a tablet should not have a "telephone number assigned" and only utilizes wi fi access. I had been paying $10.80 month to Verizon for years for this tablet's telephone line. It was confirmed the tablet line was discontinued and "your account is closed," as of August 23rd 2022. On 06/23/2022 and on 07/22/2022 my checking account had debits from Verizon wireless for $75.32 each time. I spoke with LeAnn on 08/04/2022, from [protected], and she reported that the tablet "I pad" line with telephone number [protected] for $10.80 a month was still active and confirmed that it should have been discontinued due to my account closed on 05/23/2022 and after research noting no activity on that line. She stated: "I have filed an escalation for a refund back to University Credit Union," my checking account. "Please allow 7 to 10 business days or 2 weeks to appear in your account before calling back. Total refund $150.54." She stated that these were July and August charges and should not have occurred. I called back on 09/12/2022 at 1344 and spoke to Happy at 1350 after noting an additional charge from my account of $4.93 on 08/24/2022 and no refund yet received. He stated no notes of any plan for a refund. I requested to speak to a manager when he was unable to pull up my account. I waited on the line and was disconnected at 1420 from my land line. I called back again from my mobile phone and Wilson answered at 1429. I explained the entire situation. He reached out to his support team. Line disconnected but he called back at 1506 and was on the line with me until 1546. He stated he was still awaiting the support team approval. He confirmed all of my statement history above including the dates. He reported I was actually owed $230.77 and that it was approved by the support team management and would be credited on the October 2nd billing which should show up on 09/23 or 09/24/2022 in my checking account and that I would also receive a "confirmation letter in the mail." He reported this with a guarantee, that I paid $166.49 on 05/23/2022 for June, $75.32 on 05/23 for July and $75.32 on 07/22 for August and $4.93 on 08/24/2022 for September. I also had paid off my mobile device on 05/23/2022 for $189.56. I never received the credit to my account or the confirmation letter. I waited and called back on 11/15/2022 at 1626 and spoke to Orla and she reported: "Your Verizon account was credited for $230.80 on 9/12/2022. Your tablet was still active and money credited back to your Verizon account." I reported that I do not have an "account" with Verizon and should receive a refund. She first stated: "They should mail you a check." She then took that back and stated: "Your account has been credited." I asked to speak to a manager after attempting multiple times to explain to her that I do not have an account with Verizon. She even started singing on the line. She finally agreed to place me on a brief hold for a manager. She came back and stated: "My manager is not in today." I am now coming to you for assistance. All I am asking is for the $230.77 or $230.80 to be credited back to my account or to receive a check with a letter confirming this is resolved. I would appreciate your time and consideration to this matter. My mobile number is [protected] with any questions.

We were a Verizon customer for phone, internet and wireless for over 18 years with several of our small business locations.

The only Internet service Verizon provided in our area was 3mb DSL. That service was fine for credit card processing but was not adequate when we upgraded our computer systems to a cloud-based system.

We made numerous calls to Verizon only to be told they could not offer us a faster Internet service. We finally had to switch to a different Internet provider.

When we cancelled our Verizon service, we received a final bill that had a $500 cancellation fee. We wrote a letter to dispute the charge as outlined on the back of the bill and received no answer. Now we are receiving collection calls for the past-due cancellation fee. A call to customer service and we were informed they will not remove the fee.

When Verizon took over totalwireless in October of 2022, the caller ID attached to my number changed to the name of a person who was arrested for attacking me. I have no idea how this happened as I have had the same name since birth. I believe somehow the sick criminal did it.

Anyway, I have now made about 7 calls, emails and messages to Verizon total wireless and no one can help me.

They told me to call Verizon directly, but when I do that, they won’t talk to me because I have a total wireless account and not a Verizon account.

I just can’t believe this. One CS agent googled the out of date info on how to change your caller ID on your phone. Well that doesn’t work since multiple Apple upgrades.

We decided to go with another company and a completely different number. So upsetting and embarrassing when I call businesss and people with this name

I switched my phone service from SPRINT, Whom I'd been with for over 20 years. I had two phones on this new account but VERIZON didn't have a new phone available so, they switched my old number and activated the phone I carried over while the new phone was being shipped to me.

In the meantime, VERIZON opened another account and charged me for service that I didn't use as I had no phone. I have looked at the Better Business Website to find that this appears to be common practice with the company.

I have called VERIZON numerous times to try and get this issue resolved with no success. THEN VERIZON had the nerve to send this to collections and therefore, shattering my 800+ credit score. I AM OUTRAGED, deserve a refund as I paid this bill and should have my credit restored!

Yesterday, I went to a local Dollar Store and told them I wanted a Verizon pre-paid phone to see if your service works in my rural area. Since I knew nothing about this having never needed a throw away phone I asked them to set me up with the cheapest setup for Verizon. They sold me a Total phone along with a $10.00 Verizon phone card. I have now spent close to an hour going round and round with your agents trying to activate this card and the general consensus is this card will not work with this phone! Unfortunately, the store policy is "no returns" on phone items so I am the owner of a useless $10.00 phone card. This is not a good beginning for a future customer. Why do you make it so difficult that even the people that sell your equipment don't understand how it works? Is this another side hustle from a mega-corp? I understand that the minimum card FOR this phone is 30.00- if somehow I could get 10.00 credit toward the upgrade I would be semi-happy. I look forward to your response.

Signed up for a free 30 day trial period promotion for "Home Internet service." Service for my location was poor and decided to stop within one week. Tried to return the equipment at the store and was directed to send back via FedEx. I did as they requested.

But on my next bill, it reflected a charge for the "Home Internet service." (Should have been free according to their sales promotion.) Contiued paying for regular wireless service (less the "Home Internet service" costs) but Verizon contiued to bill me for the Internet service. Called SEVERAL times to resolve the issues with no sucess.

Finally decided to switch service provider by porting my numbers to T-Mobile. But still getting bills for past due amounts which includes the Internet serice. Now I started getting notification that the equipment hasn't returned, even though I received verbal confirmation that Verizon did receive the equipment. They are threatening to charge me for the "missing" equipment and send the matter to a collection agency.

Tried to resolve it but was met with verbal guarantees but unfullfilled promises. Please help, they are threatening to ruin my credit status.

We just had a Verizon rep come and try to sell us home internet. We were not interested and made it clear, but the lady kept insisting non stop and became very irritating. We kept saying no, no, no until finally she called my wife a B*** and left.

She was so disrespectful. If you are going door to door and someone is clearly not interested, don't pester them non stop and then curse at them. VERY RUDE!

We have a "no soliciting" sign up for a reason... We NEVER buy things from door to door sales, so don't even bother. Again, respect our wishes by reading the sign and moving on...

This was around 4pm on Nov 8, 2022

I was supposed to get 3 $200 rebates for switching i received 1 the other 2 where processed and said will be emailed with 48 hrs. after waiting 2 days i checked the status again and there was no info at all on them it said it's been more than 2 years i switched to Verizon September 1st 2022 today is October 29th 2022 my father said the same think happen to him a few years back Verizon never backed down i took it to a site called a fair shake they contacted Verizon I was informed that Verizon did not respond the website said we could take it to the next step which was a hearing online my father declined because it wasn't worth it

when i call Verizon i get robots very hard to get pass them and when i do its usually an hr. On hold just to get transferred again if I'm lucky enough to talk to someone they will say its resolved but never is

in addition to the rebate issues i received an email stating they never received the phones i traded in the email went on to say that i would now have to pay full price for the phones i went on Verizon's stated to track the trade ins and all info was gone luckily, I took a picture of the label before i mailed the box the tracking number had a proof of delivery the tracking showed that the phone was delivered on

September 27th 2022 i was able to get credit for 1 of the phones but the other phone seems to be a total loss i was quoted 800 in trade for both phones but only received credit for 1 bottom line is i lost an iPhone 13 in mint condition the 800 in trade and 400 for rebates

my point is that after reading everyone's comments Verizon is either scamming to attract customer's it's hard for me to believe that a big company like Verizon would actually do this intentionally

i would highly recommend to stay away from Verizon. from what I've been reading online i guess I just be happy I got some rebate

I was a loyal Verizon wireless customer. I will be switching companies as soon as I can. We had the 2G plan and were looking to switch to an unlimited plan and add 1 - 2 lines depending on price and deals. We weren't just going to look at Verizon but other companies also. I was online looking at plans and started a chat with a Verizon associate. We discussed plans and deals. I was told about free phones with adding a line. They chat disconnected so I called Verizon directly. I discussed the offer I was told about. I was very adamant that I only wanted the phones if they were free. I was assured they were and that as a loyal customer I would get another $25 off per month. Great! I was asked what color phones I wanted and was given a quote of $140.72/ month for 5 lines on the 5G start plan. Awesome sign me up. I made it very clear several times I wanted the free phones and discount. I had trouble in 2019 with a "free" phone and incorrect or missing promo codes had to fight for the discount. I was assured I would get 2 free phones and the $25/month discount. I was sent links to click on to accept the deal etc. All their hurry up let's get this deal done junk. Well, the phones arrived and they weren't the model I thought I was getting. I thought I was getting iphone 13 minis but they were iphone 13s which I didn't even realize until I tried to put a screen protector on a phone. I just thought I must have been wrong (I am android user). Anyway, fast forward and my bill is over $214! I called and was told I was signed up for a buy one get one free deal. Which that didn't even make sense since I was only being credit $11.11. I should be credited $22.22/phone! So, I was getting buy one get one 1/2 price! Really! I got the run around from 2 different people on the phone and was told to go to the store. So, I went to 2 different stores and both of them told me I was decieved but there was nothing they could do since there was no promo for the phones I have. I was told to call the loyalty team at Verizon (yes it doesn't exist it is just customer service) I was told they were not going to do anything because I signed the contract for the buy one get one deal. They didn't care that all the verbal discussions were for 2 free phones and that is what I thought I was signing. It was my fault for not calling them about the incorrect phones received and the matter was resolved as far as they were concerned. Oh, and the $25/month yes that was now $20/month because I added 2 lines. I was deceived so many times. My $140.72 is now over $164/month. I asked how I could get a lower bill. The customer rep said and I quote "Pay off your phone. Is there anything else I can do for you?" I am livid. My husband just lost his job and we budgeted for $140 and now this! Plus, we have crappy cell service pretty much everywhere! Somehow, I am sure Verizon will make that all my fault too.

10/25/22

I signed up for Verizon's "5G Play More" but was unable to activate Disney, HULU or ESPN+. I spent 3 1/2 hours with customer service with no results. I called back to "reverse" or undo the subscription but was told the previous package that I was first on 7 or 8 years earlier was no longer available, but I could get a new package with the same offers as the original package for $15 more per month. I have been scammed!

Please, please, please. Anyone reading this do not go to Verizon unless you absolutely have to. I live in a remote area where Verizon is the only cell phone provider, so they can do whatever they like.

Over the past few months Verizon has dropped 2 channels from my package due to disputes! I purchased that package specifically for those channels. Of course after they drop them my monthly bill INCREASES… so if the number of channels DECREASES Verizon INCREASES your bill. Soon I will have 3 channels and be paying $600 a month. What is going on with these companies? I have been a customer for over 37 years and they don’t care. I want an explanation!

I went to Apple Valley Verizon store 10/14 ordered new iPhone 14 pro max Once my phone got shipped they would pull payment of $292.92 I show my Wings Financial Credit Union pulled that amount 2x’s Your end shows processing issue so you sent payment thru again which only show one payment. I’ve been told you have 4 customers with same issues. Please reimburse me the second overpayment of $292.92 as this is error on your end and not my banks. Thanks Katherine Woodard [protected]

My neighbors have been stalking and harassing me for eight months and counting. This includes hacking into my ADT security cameras, and my Fios home network. Fios reacted by providing me a new router, which was also hacked into. I currently have two Mac addresses connected to my current router, which is now blocked. These Mac addresses are not registered so this proves that I am being hacked, and the most likely individuals are my neighbors that live here in the Brambleton HOA. I have contacted Verizon over 100 times and they are not helping me in anyway. I need IP addresses, information about the unregistered Mac addresses, serial numbers from the device manufactures and assistance from the FBI and the police.

I applied for financing at Verizon and was approved for the two iPhone 14s I wanted. Tried to pay online, but my debit and credit card did not work even though it was well over enough money to pay the taxes. So, I went in store to buy instead, but was then told I needed to contact them through a 1800 number. I called and was told to send in my ID and ss card, which I did and was approved again. Went back to the store where I was told to contact Fraud Department. I spoke with Fraud who told me everything was fine. But then my application was denied. I have wasted nothing but time dealing with this company. I'm going to T-Mobile.

Hello Lawrence Williams,

Your request to have your device unlocked has been reviewed. Unfortunately, your device is not eligible to be unlocked at this time. Your device is scheduled to automatically unlock 60 days after your purchase/activation date.

Verizon Wireless,

Your policies remind me of a crooked used car salesman.

I came to Verizon to purchase a wireless home account. While in your store I was informed I could get a new iPhone 13 with a trade-in on my iPhone XR with a credit of $699. Like a fool I took the bait. Then when it came time to setup the home wireless device I am informed it is not available where I live.

I explicitly informed I did not want to finance any equipment and would pay for all equipment. I just wanted to pay the monthly services Verizon offered. What I got was exactly what I did not want.

The next time I visited your store I wanted out of this crazy financing one would need a CPA to figure out. So I paid cash for the new phone, $787.50. After you pay for an item you would think you now own the item.

Like the crooked car salesman. You fully pay for the car, but did not read the fine print in the sales contract which reads you if pay full, you will not receive the keys for the car for sixty days.

Your policies should be illegal in our society. My next letter will be to the BBB.

Lure, bait, and hook seems to be your sales tactics, like the crooked used car salesman. I will never consider Verizon in the future.

Lawrence Williams

I signed up for Verizon a month ago and brought my own iPhone 12 mini. I was under the impression that i would receive a gift card for switching and planned to stay with the company for a long time. I never received such card, email or otherwise, yet am expected to pay over a hundred dollars for a service I ended up not being able to use. My iPhone was sim locked. I planned to buy a phone this month and still pay for the service I never used but why would I want to stay with a company that can't fulfill its side of the bargain?

I was a loyal customer of Total Wireless for years with no problems with my prepaid plan but have had nothing but trouble since Verizon took over. For many years, I had a separate plan under the same account of my ex husband and children. He paid his bill and I paid mine. Until this month, when Verizon used my debit card to pay for his expensive plan, draining my bank account to the point I don't know how I am going to feed my kids until pay day. Well, I called Total by Verizon to straighten out the situation and used the chat. I got ahold of someone using the handle Jose. I started worrying whether he understood my situation after several grammar errors but continued on. He assured me that I could keep my account and separate my billing from my ex so this wouldn't happen again. After many long pauses over the course of an hour, he told me he came back and told me there was an error and that he would have a higher up contact me by phone. I said ok and hung up. After 15 minutes of waiting, I looked at my phone and I realized I had no service. Jose deactivated my phone! I went back on the chat on my computer and got ahold of another customer service rep and even though I explained the situation to her she assumed I never had an account and wanted me to pay for a new account. I still had 10 paid days left on my old account. Plus, they drained my account by using my debit card for my ex. She again told me that a higher up would contact me via my daughter's phone and disconnected... NO one called and when I went back to the chat they closed. The next day, I chatted with 2 more customer service reps...nothing. So now, I have no service until I get paid... And they refuse to refund me for what I paid for.