Verizon’s earns a 2.5-star rating from 1273 reviews, showing that the majority of customers are somewhat satisfied with service.
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Poor coverage/dropped calls
We contracted with verizon wireless in toledo, oh and pay our bill to lehigh, pa. verizon's coverage is so poor that we couldn't get coverage in our own toledo area, particularly archbold, oh, nor could we get coverage in the dallas, tx suburb of frisco, tx.
When we have received coverage the calls are dropped so frequently that we have lost business, medical, emergency and personal calls to our extreme embarassment and financial loss.
Verizon's customer service, in their quiet patronizing tones instructs us over and over to "just push *228 every 30 days and all of your woes will abate"... not! my new favorite is "just push * three times (and click your heels) and all of your dropped calls will be trapped."... yippee! so what! how does that help my poor service, embarassment, tc.? again it does not! it only gives verizon the "feel good" factor of "we gave you your money back!" I want service, completed< clear calls... I want this contract cancelled not renewed for another 6 months while you continue the poor service!
The complaint has been investigated and resolved to the customer’s satisfaction.
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About Verizon
One of the key strengths of Verizon is its extensive network infrastructure, which includes thousands of cell towers and fiber optic cables. This infrastructure allows the company to offer fast and reliable wireless and internet services to millions of customers, even in remote or rural areas.
In addition to its network infrastructure, Verizon is also known for its cutting-edge technology and innovative products. The company has been at the forefront of the 5G revolution, investing heavily in the development of this next-generation wireless technology. Verizon's 5G network is already available in many cities across the US, offering faster speeds and lower latency than ever before.
Verizon's commitment to innovation extends beyond its network technology. The company has also developed a range of products and services that leverage the power of its network to improve the lives of its customers. For example, Verizon's Smart Home products allow customers to control their home security, lighting, and temperature from their smartphones, while its Virtual Visits service enables remote medical consultations with healthcare providers.
Overall, Verizon is a company that has earned its reputation as a leader in the telecommunications industry. With its extensive network infrastructure, cutting-edge technology, and innovative products and services, Verizon is well-positioned to continue providing high-quality services to customers across the US for years to come.
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Verizon Contacts
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Verizon phone numbers+1 (212) 395-1000+1 (212) 395-1000Click up if you have successfully reached Verizon by calling +1 (212) 395-1000 phone number 0 0 users reported that they have successfully reached Verizon by calling +1 (212) 395-1000 phone number Click down if you have unsuccessfully reached Verizon by calling +1 (212) 395-1000 phone number 0 0 users reported that they have UNsuccessfully reached Verizon by calling +1 (212) 395-1000 phone number
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Verizon emailsservicecenter@verizon.com100%Confidence score: 100%Supportwilliam.brennan@verizon.com99%Confidence score: 99%managementjames.benusa@verizon.com99%Confidence score: 99%Operationsashley.colette@verizon.com99%Confidence score: 99%renee.m.smith@verizon.com99%Confidence score: 99%Support
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Verizon address1300 I Street, NW, Suite 400 West, Washington, District of Columbia, 20005, United States
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WHAT DO YOU MEAN THIS MAY NOT GET ANY ATTENTION AND MAY NOT BE ANSWERED !
I can no longer get the "GRIT" channel (#490). This started about 2 weeks ago. Was never notified and it was my main interest. This upsets me GREATLY. What options do I have? The subject matter was Western/Cowboy, movies.
I ordered 5G Home Self Setup, Equipment includes VZ INT ASK-NCQ1338FA and never received it. Called and they said they would return my money. That was on Oct 19, 2023 and I have still not received my refund.
"upgraded" to new verizon flip phone, old kyocera was just as good and it was more portable. doesn't ring, no reception-get 2 bars. not user friendly for someone disabled with shaky hands
The female manager at the Verizon store at 9620 Bruceville Rd, Ste 101, Elk Grove, CA 95757 was extremely obnoxious and unhelpful on August 14, 2023. I will never go back to that store!
Unhappy with TV Package on the lowest tier supposed to receive a maximum of 120 channels.
Was provided with about 30 channels at best. I do not want to upgrade to higher tier which would cost more.
Travel outside US
Verizon representative basically told us that they will charge $10.00 per day per family. They charged us $30/day. ~ $1000.00 for two months.
be careful... this is not legit.
For over a year very unreliable service. Past ten days cannot make any outgoing calls, random incoming calls can be received. Tech support cannot determine what is wrong as the calls with them drop, the chat fails because the connection drops; WiFi turned on or off, not in airplane mode, etc. It may be time to file a complaint with the FCC.
Wires are dangling all over the place.My Aunt is 90 & cannot go gown the stairs to see what was going on.Work was done a few months ago & am here from Florida for a brief time.I can send you a picture & you won't believe it.Please let me know my next step!
I believe that some of verizon employee arevgtuilty of using word ,powerpoint or exel to edit customer accounts.
9/8/2022 about 10 am Daiesha picked up she basically gave no service she was mocking the customer when asked her name she didn’t want to give and finally. It took her couple minutes before response and mumbling seem lazy . No customer service at all rude and lazy. Unprofessional. Very disappointed long time customer no excuses for this .