Verizon
Reviews and Complaints

HOw can such a large company have such poor customer service - across the board, no matter what the area. You will lose this customer absolutely!

I can tell you why all of you are unsatisfied with FioS. You keep getting horrible rep's and its not your fault. I work for Verizon FioS have for a year now and i can say the same thing's about a lot of the people there. No one take's there job seriously enough and they don't want to take the time to learn anything. Not bragging at all but i constantly get told how great of a technician i am. I actually took the time to learn all the correct material plus some, and i care about everyone of Verizon's customers. To be honest i am 3rd party through Verizon so i am not officially even with them but i love the work. I hope that i get the opportunity to work with any body who reads this post and has problem's with there service. I will be glad to fix anything, and if I cant fix it then i will definitely point you in the correct direction!

I think they only have 2 people working the tech support phones. It's amazing how long it takes to navigate the web to get the number after which you have navigate their stupid automated system just to be put on hold for 15 minutes to speak with a support person who half the time does not know what's doing on. I've only had FIOS for two months and had to call them three times. Seems they have an issue with their set top box hardware as ours had to be replaced twice. I'm ready to switch back to Comcast and offer to be a spokes person for the terrible service and product FIOS / Verizon really is.

Being a Verizon employee I agree that our customer service is horrible. Our company lost focus on taking care of the customer. The management staff is too worried about making their numbers. Jobs per day quota for the field technicians and call handling time for the online reps. Unfortunately for you the customer you've become nothing but a widget. (A statistic in getting your job done as fast a possible never mind the quality) Fortunately when all of Verizon customers leave us Techs can go work for the competitors. Did I mention we are all being replaced anyways by contract employees who give even less of a dam? Verizons new company motto should be.."Customers are just another widget"

i had same experience with Verizon customer care service. They spent billion $ to build the most advanced FIOS platform for TV, internet and VoIp phone service. But they are the worst in customer care. I did not encounter many FIOS tech and my FIOS installation went very well and I enjoy watching FIOS TV and high speed FIOS internet. I bought new LCD TV before Christmas and ordered a HD STB. I was told the order could take up to 2 -3 business days. I ordered the HD STB on 12/07/2007 and I have not yet received it yet. I have made 5 calls to verizon. On the evarage, every calls lasts about 1 hour. The longest calls were 1 hour 45 minutes. Everytime I called, I was routed around from sale rep to billing account rep and to technical support reps. Most calls resulted with false promises that the problem was resolved. But the problem still exists in the system and I am still waiting for the HD STB to be delivered. Their customer care person kept telling that they had submitted trouble ticket to their IT to fix the problem but it seems no-one is working on the trouble.

While their FIOS is good, their customer care service and their customer system is awfully F*** bad.

I am looking from verizon website for the VP who is responsible for IT and customer care service and I want to send him my F*** complaining letter.

KDN

For all of you complaining... look at it this way... AT LEAST YOU HAVE SERVICE!

I ordered FIOS at the end of May, and after two reschedules on their part, and the third where no one showed up... you catch my drift. To make it even better, a month later, when the tech does come out, he only installs the outside lines, and leaves in the early afternoon because he 'can't work overtime'...leaving me hanging once again, as no one followed up. On my FOURTH appointment, they finally got it installed... yet, I have had NO PHONE SERVICE. Its towards the end of July mind you...

I have spent over thirty hours on the phone, talked to approximately 20 people (as I call every day now just to get my point across) and no one can seem to figure out what the problem is, and the tickets keep getting pushed from one office to the other, no one letting me in on what is going on. I can't wait for the first bill, as I assume I have been charged since the inception of this catastrophe. Needless to say... I hate verison as of right now, and even though I detest Cablevision more due to the monopolization of that company in my area... they are looking better and better and better as the days go by.

I had verison DSL for a few years. After awhile every time it rained I would lose the internet. It was caused by outside wiring. Fixed it. A year or so later same problem. Tech spent 2 hours here and suggested I order FIOS since Verizon wont repair copper wiring soon. I would be at their mercy if I held on to copper wiring. He called the office and set me up with FIOS. I was told my phone and internet would be on the same FIOS. Bill would include both. I was told with FIOS I would not have any more problems like I was having. Fine I said. 2 Techs came and spent over 6 hours. 1 outside doing the wiring..1 inside doing the drilling of holes in walls and putting a monster of a control box in my living room, where it is very noticeable. Not to mention wires in abundance showing. Eyesore. What a mess I had to clean up from the hole making, the wiring being attached along wood work and around closet door to the drilled hole from one room to another. I was totally not happy with the results. Ok... 6 hours later the 2 techs leave with a parting remark I will have no problems from now on. No sooner that they left I tried to get onto the internet and nothing. I ran outside managing to find 1 tech still in his truck. He came back in and said I had to go to the connection and hit Auto connect. Fine... He left and 5 minutes later I was booted from the internet. That was 3 days ago and every 5-10 minutes I am booted. I tried everything to stay connected. i called support and they said it was my phone wiring causing the problem and would cost me $95+ to correct it. DUH...If I have a phone wiring problem now how come I didn't have it with DSL? They said I had issues with DSL because of my calls when it rained...so it must be my phone wiring. Willing to send a tech out for $95+ if I wanted . My question...which they wont answer, is how come they didn't change my phone to FIOS too after they said they were going to. With the mess I went thru they could have built a FIOS station in my home...lol Now I am stuck with FIOS that doesn't work and high blood pressure caused by the run around to boot.

Not only is my internet dropping... But follow this..

I have 2 wireless laptops and 4 PC's + the XBox...
All PC's drop internet but my son is still playing XBox Live!

Then to make matters worse... I cannot ping my printers or other computers.
Purchase gigabit switch and hang it off of their router... Doesn't matter. I still get dropped and still cannot ping anything internal. Sometimes for 1 minute - sometimes for 10.

Their in-home agent usually gets the network back up but doesn't phone home to report. How dumb is that...

I had Comcast for 18 Years! NEVER did I have these problems. For me - It was a savings of $50 month due to a partnership with the company I work for!

Argghhhhh...

Technician coming Tuesday. Now That's how I want to spend my vacation!

I am having the same problem. The wireless laptop will stay online for approximately 4 minutes before I lose the signal entirely. Everything drops. I disable/enable wireless connection to get another 4 minutes. This is insanely annoying. The router has a LAN wire connection to the other PC. It drops as well. Not as often though.

I'm told by a techie relative of mine that this has to do with FIOS having a limited number of channels to work with. Too many neighbors on one channel and the signal gets muddled and/or interrupted. It seems there is some method of changing that channel that neither Verizon nor I am aware of.

I have to invite Verizon out to my house all over again to fix this mess. (inconvenience!) I've given up surfing in the interim. It's just too frustrating.

Also, I got a 2yr, $99/mo contract but my last bill was $195. I know there are phone taxes but come on... that's a bit much.

Sincerely,
Annoyed

I have the same problem, keeps dropping connection. I have to reboot the router. I am in constant touch with the VZ support with very little help. They were talking of replacing the ONT box outside the house.

Surprising to know you were having the same problem. I guess this problem started for me on June 25th 2007. TV works fine. On Demand is DOWN.

Verizon FIOS service is excellent. However, their billing department are a bunch of monkeys humping footballs. They have absolutely no idea what they are doing. I almost WISH they were acting maliciously, but I honestly think they are just dumb. We had a perfect Quad Play package for 2+ years ($209/month), until we decided to move. Bad idea. Ever since, our bill has been all over the place. Some bills have come in DOUBLE the amount they should be. Plus, the "President's Office" changed our plan to a lesser one, to help "alleviate" our issues. ###s. We are in the process of filing complaints with the Board of Cable Television and the Attorney General, as we have copies of EVERY single bill. Good luck to all who sign up for FIOS. Unfortunately, our only other option in this area is Comcast, which was far worse (if you can believe it!).

Verizon is going down fast. All the good workers are retired, gone etc. I have had Verizon every since it was Bell Atlantic, Bell Telephone & AT&T was separate. They suck now. I have been calling every month to attempt to correct a bill with junk on it that I did not order. They talk to people like we are stupid. They tell you a different story for the same problem on each call.

THEY ARE CHEATING PEOPLE AND THEY DON'T CARE.

WHEN I HAD FIOS INSTALLED IN MY HOUSE THEY DID NOT DO WHAT I ASKED AND DRILLED A HOLE THROUGH MY NEW SIDING AND TOLD ME THEY COULD NOT BRING IT UP THROU THE FLOOR THAT WAS OPEN IN THE BASEMENT.I FILED A COMPLAINT WITH THEM AND THEY TOLD ME THAT IT WAS DONE TO THEY'RE SPECS AND I WAS NOT INTITLED TO MY SIDING BEING REPAIRED BUT THEY CAME OUT AND MOVED THE LINE TO WHERE I WANTED IT, BUT LEFT THE HOLE IN MY SIDING.

lol the verizon fios internet is MUCH slower than my previous DSL internet. and they said it was faster LIES

I had major problems myself with Verizon in Pittsburgh, PA.

Before anyone orders Verizon, do research, call the BBB for reference information. Better yet, get FIOS literature and try to reach someone other than the people who take the order.

Keep in mind, you can file a formal complaint against Verizon with your State Attorney General.

I ordered the Verizon triple package, and was supposed to have the t.v. and internet installed. They gave me a range between 8-5. I tried to get it narrowed down, and they refused. After waiting at home all day, I received a call at 3:00 to inform me that they wouldn't be coming out. Is this a crock or what? I refuse to go to a service that's no different than Comcast. Verizon SUCKS!

Booby trap? No kidding. We have international calling plans on two of our Verizon cell phones. Our daughter, who lives in Japan, made a call on a recent visit home to her boyfriend in Japan from our landline (no international plan on that line) which resulted in a charge for $340. I spoke to four verizon representatives who said they would make no adjustment because I had no plan on that line. I agreed, but asked them to give me a break because we have been a total Verizon household for years and years and were already paying for two international plans already. Obviously, they don't believe in keeping loyal customers happy. What an outrage and a ripoff. They basically told me to go complain to the PUC. Thanks for nothing, I said, and hung up. Does anyone know if there is a better way to deal with this scam? Thanks. Liz

Same thing happened to me. A 29 minute call to my girlfriend in the Czech Republic cost me $150. Four calls to Verizon and no satisfaction. I compare it filling up your gas tank, afterwards, the service station attendant tells you "It's $100 a gallon.". The problem with the policy is there is no disclosure. It's a customer booby trap.

I had the same result but with a different path. I was billed $10 per minute for 2 international calls when I signed up for a bundled package. I was told by customer service that it came with the international plan. I have lodged a complaint with BBB. What other venues are available to protest this blatant scam?

I am having the same issue with Verizon for calls inadvertently made by a visitor. I was not even aware that international calls could be accessed from my line. Who do I speak to in order to get the ridiculous $5 per minute charge reduced? It is useless trying to resolve via Verizon customer service agents, they just give a standard scripted response. What a scam!

As with all utilities companies, phone companies are regulated by your state utilities board. I suggest you look on your state's website for information regarding utilities regulation and file a complaint with the state board. That will force the phone company to appear before the board to defend themselves and most likely the board will rule in your favor.

I have been with alltel for about five years. First I had a prepaid phone, which worked ok... I live in kentucky and work in southwest virginia( one hour drive one way) so I have to have a phone service that I can depend on and can afford.. A friend recommended going with a contract phone, so I done that and had that phone almost 2 years and it died. To make a long story short, I decided to get a new phone and go with a family plan. All went good until I get my first bill...$200+ bucks...WOW...guess what ROAMING, after being told I would not have roaming charges...I sure didn't before...If this is how their plans work, I am definitely not interested...My individual plan never had roaming in my travel area or in my home area in kentucky...and now that I have a family plan, I have roaming...WHY?

Alltel's national freedom plans allow for free roaming as long as you are paying attention to your roam indicator on your phone. No cellular company has complete coverage across the nation... FCC regulation prohibit that. Therefore, Alltel roams with Sprint, Verizon, US Cellular, Cellular South, and AT&T (in the CDMA west only) to give customers nearly complete coverage. All of the above carriers also do this- this is nothing new. If you are not on one of these networks at the time, then your phone will display the appropriate roaming indicator-- a solid R or solid triangle at the top of your screen, meaning that you will be charged for using your phone in such area. Therefore, you, as the consumer, are responsible for watching your roam indicator when you are in an unfamiliar area. The fact that you made no mention of a roaming indicator tells me that you weren't paying attention to it... so, by what you've said, the charges seem valid to me.

I can tell you from experience that when many people are initiating service with Alltel, they are too busy looking at their new phone to listen to what the representative is telling them. People kill me when they claim they weren't informed of things when they got service. First of all, it is impossible for Alltel, or any other company for that matter, to inform you of every possible microscopic thing you need to know. If they compiled it into a book, you wouldn't have read it anyway. If people would spend less time tending to their neighbor's business, and tend to their own... meaning, start investigating your wireless service and get to know what you can and cannot do, then they would be much better off. I've been with Alltel for years and never had a problem. Grow up!

I have a settlement offer for a disconnected phone I never had. Address is Afni, Inc
PO Box 3427 Bloomington, Il [protected] wwww.afnicollections.com. What do I do? Please e-mail me at lmoore38@hotmail.com

Dear Complaint Department:

I have been receiving multiple threats regarding my personal safety from one of your wireless subscribers. They are coming to me in the form of text messages. I am in fear for my health and well being and would like to know the process to get this person to stop sending me these messages and not bother me again. My name is Victoria G Roose, my phone number that he is sending the text messages to is [protected], His name is Mitchell Fisher from [protected].

He is sending the messages to my business and home. I am in fear for my life and need help to resolve this problem. Please feel free to check out the information I have sent to you. I am in touch with law enforcement but need to know the process on your end in order to take further legal action.

Please feel free to contact me at any time

Sincerely,
Vickie Roose

Alltel is unwilling to help put a stop to identity theft. It seems as if it is a common practice for criminals to use your stolen credit and bank card information to replenish prepaid Alltel accounts. This happened to my husband after he used his card at an Outback restaurant in our area. He phoned the Alltel customer service number and the rep confirmed that the card was used with their company, but he would need to take that up with his bank. While reporting the incident to the bank the teller told him that this was an ongoing problem with Alltel. She said she has personally spoken with Alltel representatives, and they feel as if it is not their problem. How is the bank or the consumer going to stop this action if Alltel will not cooperate and disclose the information on the crooks that are doing this. I am currently an Alltel customer and it is really disheartening to know that I am affiliated with a company that sides with the thieves.

I signed a contract with Alltel for my Son and Daughter-in-law to have cell phone service with Alltel several years ago. The problems started when Alltel started over charging on their statements. Alltel had added bogus charges to their bill that they had no idea what these charges were for. Their phone bill went over 600.00 dollars in September 2017. When I called and asked what these charges were for, Alltel could not tell me anything. Just that the charges were theirs and they had to be paid. I asked Alltel to put a hold on their bill until they could get it paid down some, , the lady from Alltel told me that they would do that. I asked the Alltel representative if any more charges would be added to their account and she told me no more charges would be added. Well, , , in November 2017, my Son's Alltel bill had went up over 1100.00 dollars, even though Alltel had disconnected my Son's cell phone service in September 2017. When I called to try to resolve this mess, I was asking questions about my cell phone account and the Lady from Alltel hung up on me, so I called back and ended up talking to 3 people from Alltel and none of them wanted to talk to me about the account or answer any of my questions. Alltel service representatives acted as if they did not know anything about the cell phone service. Alltel had turned the account over to several collection agencies in November 2017, even though my Son was paying a monthly payment to them all along. My Son was getting 2 seperate bills from 2 different collection agencies and a bill from Alltel every month. He had no idea which one of these companies he should be paying, so he kept sending Alltel payments each month to Alltel. I called Alltel and asked them where the money was going that my Son had been paying and Alltel said they did not know.. So I called the collection agency that had been harassing me and I paid the bill to get those people off of my back. I would suggest that people should stay away from Alltel, because they will definitely over charge you and there is nothing you can do, but pay the bill. I still don't know where my Son's payments to Alltel went. I can only assume Alltel was putting the money in their pockets and not adding the payments to my cell phone account.

I let my daughter use my credit card to put $100 on her account which as about $80 past due and a new billing cycle put the entire amount due at $160. For the next two months Alltel billed $280 every two weeks to my credit card. I called first to them and they assured me they would no longer bill my checking account and couldn't explain what the charges were for. The next month I had to jump through hoops to get my credit card company to refuse charges from Alltel. I never received any satisfaction of the problem from Alltel.

Then in July 2017 I gave my other daughter a check to pay her bill at the local office. They have now decided they can deduct her bill from my checking account without any authorization. I have stopped all payments to Alltel from my checking. My bank recommended I pursue them for fraud and I agree.

Incident
I started service with Alltel on January 30th 2017 and canceled service on February 2nd, 2017. All equipment was returned to the Metro Center location in Phoenix on January 3rd, 2017. After calling Alltel to let them know that I had returned the equipment to the store, they informed me that I have an outstanding bill of $133.31 and that they do not pro-rate and all fees must be paid. I was taken aback by the raised hair on my head! I said I was only with Alltel for 3 days and made TWO phone calls within the My Circle calling plan (which are FREE) and simply started their service so I could tether my laptop to my phone, but the woman who sold me the phone and tethering kit did not realize that the phone she sold me was NOT able to tether. The tethering kit she sent me was for the same BRAND of phone but for a different model of phone. I told them I only made two calls on the My Circle plan and all they told me is they do not pro-rate and I owe all fees billed. I started the $59 a month plan, so I am very confused in how my bill reached $133.31 in 3 days. They could never explain this to me and when I would ask, they would simply tell me to hold and they would transfer me. I think they do this on purpose to make you give up after several transfers. Alltel is a BIG scam company and I have found MANY complaints online and new ones documented every time I check. This has now gone too far as my bill is up to $150 with interest reoccurring monthly. I have contacted an attorney which in turn sent them a letter demanding they clear all said charges. They never responded. I then sent a letter to the Attorney General and their response was I need to provide receipts for the equipment being dropped off at the said store and documentation of time of activation and termination. They will then re-evaluate and provide a resolution. I say... YAH RIGHT ALLTEL! this is simply one of your tactics to delay the issue and run my charges up even higher. I am still waiting for the FCC's response to my complaint I submitted. I am also going to file complaints on every site possible! It really is sad to have to deal with such rip-off companies. They take advantage of the people and I'm sure, end up winning in most cases and the people who can fight their way through and win... it's no big deal to Alltel because they already screwed MANY others and won.

Damage Resulting
I am now being charged reoccurring interest every single month. They seem to have NO intention of resolving this manner in a fair way.

Alltel is the worst cell phone company i have had the misfortune of dealing with. I used the pre pay plan because i dont like being locked into a contract with no real way to get out of it should there be a problem. I moved from one state to another and all i wanted to do was change my location and number so i wouldnt be in a constant roam zone. You would think i was attempting to steal one of their children the customer service was rude and useless. When i attempted to reach a manager i was told the manager would not talk to me or take my complaint about the call center problems. After a great deal of searching i finally managed to get a hold of corprate headquarters and did get someone to listen. They are very fast to say they are sorry but they really dont care about customer service or they would make it easier for us to complain so they could address these concerns and actually do something to improve their services. My opinion do not get involved with this company do not enter into a contract with them. When i googled them i was amazed how many complaints were posted just about their customer service. I was also amazed that they were ordered by court to re train their staff at call centers to provide better service. I wonder if that judge is watching to see if his order was followed because it doesnt appear to be.

Alltell Sucks! they sold me a data card that was suoopsed to work wherever I went. I moved 270 miles north (to a more metro area) and it dosn't work. they insist they will charge me 200.00 to end the contract on a service that never worked correctly from the get go. CRIMINALS! and they need to be put out of business. I have been an alltel costomer for 5 yrs and they have now shown me what criminals they really are. SHUT THEM DOWN! ###.

I live in Thomasville, NC and have been with alltel since 1996. I recently moved approximately 3 miles from my original location. I cannot receive service at my present location. Unfortunately I had up-graded my original 2 phones with newer models 9 months ago. Complaints about reception were null and void responses. I can go 1/8 mile in any direction and get reception. I was extreamly up-set when a contract fee of $400 was applied for early termination but to no avail. It seems that I have paid for services I would never receive. Isn't that robbery?

Sat. Dec. 1 I called #729 to obtain the new balance on my account; ideally, it should be about $47.00; instead, it was a whopping $500.++, and I called Customer Care for an explanation on the inflated amount. Guess what? It was the minutes used for the Axcess Web. But wait - I had planned on my plan minutes being used for the Web, but "Danielle" said the only way to avoid the per-minute charge is to pay the extra $10.00 per month for unlimited data minutes. She confirmed my sudden belief, the calling plan minutes can NOT be used for data minutes on the Web, and given Alltel's advertised message to "Take the head-to-head challenge..." against At&T, Verizon, Sprint and T-Mobile. In my opinion, when it comes to the mobile web, Alltel has flunked the test by a wide margin, and I intend to advise the corporate officials accordingly. Good thing I haven't signed up for any automatic drafts on my credit cards or checking accounts.

I contacted customer service and requested time to pay my bill. They gave me until November 16th at which time I went online and paid the bill. When I made the payment there was no indication that a debit for the same amount had already been charged to my account.

On November 19th when I checked my bank records I saw 2 debits: one for the amount I paid online and one that was drafted from my account. When I called to ask that one of the debits be credited back to my account they said it would take a few days. They said that would have to review tapes to see if I had authorized them to debit the account. I told them that it was my understanding that they were giving me until the 16th to pay, not that my account would automatically be debited.

They then said that if it were their error they would credit my account in a few days. But if it was "customer error" they couldn't help me. The fact that they got their money as promised flew right over their heads.

ALLTEL is a classless company run by classless people. And that’s putting it ever so mildly!

I am a current customer and had called in to check about phone offerings. In the process the person asked if I wanted to have 500 mins are no charge. I have 700 min plan but dont even come close to using it but accepted the offer thinking it did not matter. I received a billing statement will confimed the 500 min offer but also having a note that there is a cancellation fee of $175 for early termination. There is a chance I will terminate early in Dec but would not have accepted the offer on the phone had I know about this. This is a "bait and switch" offer by Verizon. I have been happy for many years but if Verizon does this, then it is time to really move away. Calling customer service did not help today. They have no proof of stating about the termination fee anywhere and will be complianing about this everywhere I can ..

STILL NO ANSWER FROM CELL C I AM NOT HAPPY WITH THIS KIND OF SERVICE I AM THINKING OF CANCELLING THIS CONTRACT.

I AM NOT HAPPY WITH CELL C EVERY WEEKEND IS A PROBLEM AND SOMETIMES DURING THE WEEK AS WELL. IF I WANT TO MAKE A CALL THE SIGNAL IS SO BAD THAT I CAN NOT MAKE ANY CALLS NOT EVEN A SMS CAN BE SENT.

I UPGRADED LAST MONTH BUT I WOULD LIKE TO FIND OUT IF I CAN KEEP MY SAME NUMBER I AM USING NOW.

you would have to provide proof to Afni that the same exact same account number of Alltel's was paid (afni has on file the same original alltel account number)...

so they must match up...if not...you are out of luck...

pay the bill

verizon is no good they ripped me off
do not go with V.E.R.I.Z.O.N lousy costomer service and billing could not resolve matter.

File in small claims court. Bring PAPER proof: contracts, communications, transactions

Verizon CANNOT be trusted. TimeWarner cable offers 15 megabits per second in many markets.

get all the HD episodes you could ever want from newzbins

Three weeks without email and tech support still cannot fix. I am fed up with Verizon.

Don't go with Verizon Fios. They have no control over their billing system.

I've been working four months with them, and am currently over five hundred dollars over-charged. Service was advertised and sold to me as 65/month - but I'm billed at least 200 dollars each month, because the network thinks I am reinstalling service six or seven times each month.

Customer service calls this "Phantom Installations," and they have no way to stop it. Some have suggested I collect the bills, and then at the end of each year to go to small claims court to try to get the money back. Others have told me the situation should be corrected within 12 to 18 months, at which point I should apply for credits.

Fios is a good internet service, but billing has not caught up. Unless you have 5000 to invest in Internet service (possibly refundable after a year or so) you really shouldn't go this route.

I could not agree more. They signed on 217,000 new subs for the quarter and they don't think they need to spend any money on new content as they cant handle the load they have now of new customers. They stated in a press release they will not add any HD content till 2008 in late spring at the soonest.

verizon are totally rip offs they have issued me a total bill of 1000 dollars for a month i have been dealing with them on there over charges ect if i was that far behind any co. would turn your phone off, they even lost a payment for 240 dollars for last month so i could just stop there harrassing mail and they lost it i had my banki fax they check proff it was cashed and they blamed me for it and said it was my fault. i dont know how i sent it in with the bill. these people should be checked out by the federal goverment i am disabled and they are effecting my health after my payment i was assured no more bills then somehow i owed 700 something dollors how can someone owe thant for telecommunications common on i am not even in bussiness they say everything taken care of when you send your payment in then they make up more charges and you dont even have service with them they are fraudualant and i am pleaeing for someone in a good position to stop them from taking money from the handicape and volunerable people this has been the worst nightmare of my life they even chuckel on the phone as if its a joke to destroy your credit and your health is it worth it the evil and mean i would never ever do anything with these demons again.has anyone else got charged so horrible and been treated so terrible and they get away with destroying credit you work hard for i have multiple scelersis and i used to be a registered nurse and helped many people why do people treat me so bad after all the good i have done you have to ask yourself one question if you owed that much you wouldnt have service they would of disconnected you or something they are scammers and trying to rip people off threating theam like common loan sharks if anyone with power out there please help out the lettle guys we need iyou thanks

For the last six weeks or so I have had the worst issues with Verizon as a DSL ISP. I want to share this story so those of you who haven't found yourself in this position yet can possibly avoid some of the headaches that I'm dealing with now.

In mid April, my wife and I purchased our first house. The person we bought the house from did the very least he could to make the house look decent. We found "cover up" jobs all over the house, including the wiring. After about a month of heavy internet use with Verizon it was readily apparent that the wiring in the house needed to be checked.

Since I work during the week, I noticed the worst drop outs in service over the weekends. The signal would drop out for five to ten minutes at a time several times a day. Each time I called the support line, I was told that I had to call them back when the problem was actually happening so that they could track it. Unfortunately, by the time I got through to a live human being, the problem usually had corrected itself. The drop out rate on the weekends was anywhere from fifteen to twenty times over the course of several hours. Sometimes I just had to walk away because the service was so poor, it wasn't even usable.

Twice I actually got Verizon to agree to send someone to my home. Both times I took time off of work and both times a Verizon technician never showed up or even called. When I called back, I found out that the local office decided that the problem was magically "fixed" when enroute to my home. Obviously this wasn't the case. One time they even claimed to have sent out new hardware to my house via UPS without telling me. Unfortunately, this doesn't do me much good since 1) I'm not there during the day to receive it and 2) I had no clue it was even coming because nobody told me. As of this post, no new hardware has shown up.

My call rate with Verizon is usually somewhere in the range of six to twelve calls per weekend over the past six weeks. At no time did anyone attempt to do anything more then log the issue in their system. Granted, the call center employees in Mexico were very nice and considerate. However, the employees in India were rude, ignorant, unintelligible and just plain useless. If I want to be insulted, I can get that here in Philadelphia.

Bottom line, Verizon could care less about you, your service, or your satisfaction as an employee. They employ call centers that are rude, under-staffed and under-trained. Do not sign up for Verizon service if you have a choice. You WILL be sorry.

I completely agree. Verizon DSL is a complete scam. I wanted DSL service and ordered it online from their website. They required credit card info, etc. After I finally received the equipment, it didn't work. After numerous inquiries, they said they would send a technician out. Thereafter, I was told that my particular apartment in the building was not wired to recieve Verizon's DSL--no existing telephone connection. From that point on, I gave in to the fact that my apartment was not going to get DSL from Verizon and I opted to get it through my existing cable service. One year later I realized that Verizon was charging my credit card for service they themselves told me they could not provide me. After another set of numerous inquiries and call re-routing within Verizon's customer service, they told me the dsl service has been in use and tried to convince me that I was using their dsl service. Too weird. As it turns out, the Verizon technician turned on my neighbor's dsl line and billed me for it for one year. I have tried over and over again to explain this to their customer service reps and supervisors and they have not done anything about it. All they do repeatedly is continue to transfer me around their customer service departments or straight up hang up on me. It's interesting that a search online has revealed that billing consumers for services never rendered has become a mode of operation for Verizon.

I definitely agree with you... i ordered the service, but never received the modem.

I called verizon several time, and they charged me for $79.00 for ealier termination fee. I never used the service and they still fk charge me for the cancellation fee... they are damn liar... when i rordered the modem, they said the service starts when you recived the modem...

I am over $400 in the hole right now because Verizon's ignorance to billing. They keep going in my account taking money for no reason and now that they know I am taking my issues to the executives, Im not getting any sort of response. Verizon has NO BUSINESS offering people DSL and tv and all this other stuff they dont have the manpower and capability to provide. They are liars! and I don't know why they are not facing criminal charges!

I have a funny feeling after you accepted the $30 you came to an agreement with them, your probably not going to get anything else now.

My Verizon MiFi gets 0.2 Mbit upload / download for $60 per month. They were very cooperative about sending their van by our house to check but all they could say is "we confirmed that the performance has dropped - even though we are 8 miles from the tower, this was attributed to many new customers competing for cell usage in evening hours". I have tried multiple locations for the MiFi placing it high with a reflector toward the cell tower - still get 0.2 Mbit at best in the evening hours. Early morning hours gets better.

Verizon Wireless Broadband Service is about as useful as a broken foot and as reliable as a politician. The amount of money they charge for a service that falls well short of their advertisements is highway robbery and they are, to many of their subscribers, in breach of contract. Verizon has no legal right to charge early termination fees for a service they do not adiquately provide. Since they themselves know they are not providing the quality of service that they advertise they should waive all cancellation fees for dissatisfied customers.

How about it Verizon? Will you do the right thing for once or will you continue to rip off your customers?

Contact corporate at one of these two numbers [protected] or [protected]

GRRRRR! I hate the Chocolate! My first one actually lasted about a year and a half and then I had to replace it because it wouldn't charge at first I could get it to charge it i pushed the charger firmly into the phone and just held it there for the entire charging session and then not even that would work. But the problems started way before that, like how some of you were saying that it would just start surfing the web randomly well mine would do that and it would do other things to like I mean it would go through my text messages and all that kind of stuff, one time it even sent my brother a txt message so I would always make sure that my phone was shut if I left it even for a moment that way it couldn't do anything because the keys were locked but then it would unlock the keys it's like this thing has a mind of its own! But then there were so many other problems with it, that i couldn't even begin to tell you! And no sooner did I replace it, now I need a new one!

Well maybe you guys should stop getting the port off with the charger so damn much that makes it as loose as a hooker. WTF you all FAIL!

My brother rarley used his choclate (mint). My dad gave to me when he got a new phone, and I get it, the sound doesn't work! We asked him why, but he always kept his phone on vibrate, so the I had to also! Then, after playing outside one day, I pulled it out of my pocket. It had never been in humid climates, gotten wet (in my use) or dropped drastically. But it had a white screen, forever, and 3 black lines, and for the next 3 days, each day one line would dissapear, and about a week later, 1 black line appeared and never left. So now I have a phone I can call with, but can see nothing! I HATE IT! So, now I cant get a replacment.

i had LV venus nice touch screen first phone was perfect except that key pad paint was cheaping off ...then got replacement phone screen kepts getting mirror then my text was just oposite way then got othere replacement simcard would not work then got my anotherone was fine till it shut down when i got text some calls specially with my mp3 so they send new one now i have it but guess what still ### up so called now have to drinve around because am really tire of waiting for phone and to top it off still jack up...
they waist my time and sad part they still get bussiness...

I am on my 3rd LG chocolate in 18 mos. Like clockwork, every 6 mos they start turning themselves off, the screen goes black and I have to turn it off and on again to get it to work, and this is a new one ~ When I turn it on, I get a blue/gray static looking screen. Lovely! I am also a long time Verizon customer (not for long though.) I approached Verizon about replacing this one and told them I will not accept another Chocolate only to have it go on the fritz in 6 mos again. It turns out that they end the warranty 1 year from the ORIGINAL purchase date, so Chocolate # 3 is no longer under warranty and if I want to replace it, I have to pay them $50 . They could not pay me to take another POS phone! I talked to a manager on the cut svc line who told me the same and also offered and early upgrade (1.5 mos early) as long as I agree to take another 2 year contract and guess what phone they want to upgrade me to ... the NEW Chocolate ~ Are they crazy? stupid? or just don't care enough to keep their customers? I am buying an iPhone and switching to AT&T. I will never go back to Verizon and I will discourage everyone I know from using their "service", if you can call it that. HOW do we start a class action suit?

I wish it were true that Verizon would replace the Chocolate. I am on my 5th one. The Chocolate is too sensitive and will sometimes call someone while it's just in my pocket. Maybe that's a Verizon scam to get you to use up more minutes, I don't know. And often I receive a call from someone in my phonebook, and it asks if I want to add them to my phonebook! It then beeps incessantly until I click "No". It even does this when I call my voicemail. I have gone around and around with Verizon, where I have been a customer for many years, but they just say well we will send you another Chocolate. No Customer Service means no repeat business. I have two Verizon accounts and three Verizon phones, but when the contract runs out this time I will dump Verizon for their indifference to customers. We need a class action suit! Demand a recall!

me and my 16 yr old bro have choclated and they were our parents and about 2 weeks a go the hole charger port came out of his and lastnight mine came out (we dont have inshurence even tho i tld them 2 get it). my parents think it our fault and that we dont take care of them but the same thing happened to some of my bros friends and mine so i might not even get a new phone for like 2months

Verizon chocolate stinks! It's battery doesn't changed charged. I had a mega phone bill because it
would go on the internet when I didn't. They reversed the charges because from DAY 1 I had all the
internet crap blocked. The battery also gets very hot if talking for very long. They want
to replace my NEW phone with a refurbished one. And they don't like to be argued with. The first
questions I got, was did i put in in water and did i drop it, because now you can't hear clearly, just
get static with every word.

my son bought a lg chocolate phone . After about eight months of very little use he puts it on the charger the battery gets so hot it melts the terminals off the battery leaks acid on my tile floor burns an acid hole in his jeans and when it is sent to lg for warranty they tell me its liquid damage. Well guess what lg thats the last thing we buy from you and I hope other people follow suit. LIFE IS GOOD for somebody but not for people who own an lg chocolate

Yes i totally agree im 14 and my brother has had atleast 6 chocolates {black} n i also had a black one an my charger port at first bent in then completely fell out n my brotheres phone his screen went completly white and wouldnt shut off without taking the battery out this has happened several times also i dont like it when you use ur camera or phone and the battery goes down very quickely even if its full charged i really hate this phone i like the phone company but not all of the phones they make.