Bharat Sanchar Nigam [BSNL]
Reviews and Complaints

I am a BSNL user from last 3-4 years. One day my mobile number turn out of order. I don't know what to do to reopen my BSNL services. My account is also linked with the number and my business also linked with the same number. When I call BSNL from other BSNL number or landline they always say that I have to visit nearest My BSNL office.

Today, when I called to my BSNL mobile number from my BSNL landline it say that the number does not exist. Please resolve my problem. My number is [protected].

I live in Nagpur and my phone was stolen on 9 March 2023 hence I had deactivated my sim. Next day I went to bsnl customer care services office and got bsnl replacement sim. But it didn't get activated. So i went to the office again where they told me that status of my number is active but it could be that that the sim they gave me was faulty so they gave me another sim. Yet my has not been activated and upon calling it says number doesn't exist.

dear BSNL service providers,

In my nokia mobile i am using the sim service of BSNL and its showing that sim card is rejected.. As it is my fault that i have entered wrong puk code but that time i was not knowing that what is a puk code and i was entering any no.. Which i thought.. my sim card no or mobile no is [[protected]] server location[Bihar&Jharkhand] ..plz activate this no as soon as possible...

Thank u

Please take this action quickly

+[protected] call could not be completed message

Dear Sir,

Very upset, frustrated and disgusted with BSNL service.

My name is G VIDYASAGAR.

The Land line phone is dead for past ten days. Number is (040) [protected]-FIBRE NETWORK.
The phone goes frequently o/o/o.

My tel no 040-[protected] becomes dead very frequently and takes very long to get it repaired. Even today it is dead. Complaint already lodged vide APR/CO/2020/2821. PL get it repaired.

I have paid rent for 1/2 year in advance.

For the last two months I have been complaining about my landline telephone & broad band is dead for the last two months. Since two months my landline & BB is out of order - booked several complaints with various docket no`s - spoken to AMBIKA ([protected]) & GOVIND RAO ([protected]) several times rudely speak to me and disconnect by closing each doket number with out attending to it - I tried to complaint but they call me asking u have a problem I always said yes then they put down the phone and never answered. Only once they receive my call ask for money as they have to come due to corona lockdown and when I refuse they speak abusive language. Someone tell me what to do? No action so far - so pse refund my advance payment and disconnect my phone for ever.

I have paid rent for 1/2 year in advance.

So, I therefore request to telecom authorities to look in the matter.

MY LATEST COPY OF COMPLAINT & DOCKET NO IS ENCLOSED FOR YOUR KIND PERUSAL.

REGARDS,

G VIDYASAGAR

Cell:[protected]

My mobile no [protected]. I can't make a call . I am getting that number does exist for every call. Please check the issue. I am not able to call anyone. On each call getting the same error that number does not exits. Please resolve the matter asap. As I am getting this error today only. So please close the issue and I can use the service again . please do

My number was inactive; but i has paid for months. i mailed jio; they told me my number was closed for good; and for no reason. it was a company number; i had put my fingerprint and adhar card on that number.
my sim was de activated whilst i still received bills for it.
i will be taking this matter up legally if not resolved; as it can result in huge damages due to identity theft.

On 24-jan-2019, bsnl charged rs.10 for automatic subcribing voice chat service for 5 days. So, I called to customer care and unable to speak. Customer care service like old damaged tap record. After 5 days, they renewed that service for additional rs.10 deductions. Again I called to customer care and unable to speak. After 5 days, they renewed again that service for additional rs.10 deductions. Again I called to customer care and no satisfactory reply from that side. Just they are unsubscribed that service. But they are refuse the refund. They are told that amount went to third party and bsnl not responsible for this.

On 07-feb-2019, bsnl charged rs.15 for automatic subcribing confession service for 10 days. So, I called to customer care on same day and unable to speak. Again I called on 08-feb-2019 and unable to speak. Then again I called on 09-feb-2019 8 a.M. Customer care executive told me that call back after 2 hours. So, I tried to contact customer care executive after 2 hours. Till now unable to contact.

On past, private networks are cheating people with these activities. But bsnl are genuine on those days.

Nowadays private networks are genuine. But bsnl are cheating people with these activities.

If you want money, directly contact with me. Otherwise u can beg from others openly. Don't cheat people with these activities.

If u did not able to compete with your competitor in india, please you better close bsnl mobile services.

By

Bharathi m

This complaint is post waiting for 17 days for the speed problem complaint lodged and 2 days post the internet being shut from BSNL side. Problem is signals that are higher than normal for the modem to work. The reason for this not getting corrected is BSNL staff and their tardy attitude towards work.
This problem of speed if from last few months when I realized that we are not getting the required speed and started calling (my parents were unaware having limited exposure to computers) the call center and local technicians, however everything works on the whims and fancies of the ground staff and they would direct technicians to just do a temp solve and not look at a permanent solve. Tickets on tickets have been pending however no one has bothered to provide a solve. They have changed the directions, towers and location on device however there is no solve. The local tech guys come and share that solve is a bigger device as the signals are not being intercepted properly with the current one however three times they did not turn up as was directed by the team at Dun inspite of promise that the stuff is available and only has to be put up.

I refuse to pay the monthly bill for this month and going forward till the problem is fixed permanently and would also look at legal ways to get my parents compensated by lodging a complaint with the consumer court for the harrowing service in the last 9 months. Hope someone will act and take these folks to task as that is required. Thanks

Ministry of Information and Broadcasting. New-Delhi INDIA

The GM, BSNL Bhart Nagar, City BathindaI-151001 Punjab INDIA

Sir,
As per law and rules BSNL serves phone-set and accessories under different type and schemes, so served appliences only are the BSNL installed property, customer neither alter nor add anything and in case of defect cure their own engineers.

My so installed phone-set with battery by BSNL # [protected] is stopped work and BSNL not cares since long time to change/replace the whole phone-set with rechargeable battery with new by recovering old.

As attached written many times at higher level but done nothing yet.

Therefore, with compensation 20, 000INR my whole defective system is to be recovered back to be replaced with new one same prepaid type and technique.
Thanks
Complainant, Gurvinder Singh, E-mail: [protected]@yahoo.in Mobile 0091-[protected]

This is inform you that I have grievance for BSNL.
My landline number [protected] issued in the name of Smt. Jyoti (Customer ID [protected], Account Number [protected]) has been discconected in november 2016 as per my choice, but I have yet not received my security amount till now which amounts to ₹3000. I have also submitted complaint letter and all necessary documents in original for the same issue in the BSNL office in meerut, UP. From last 1 year i am visiting their office for the help but they are not responding to it.
I hope you will help me in getting my refund back as soon as possible my contact number is [protected].
Thank you

BSNL flower bazaar office functions very pathetic. I'd posted a courier for establishing ECS (auto debit payment) for my monthly bills. It reached them 29-Aug-17 as confirmed by courier company. Today is Sep 20th and they still have not activated ECS for my connection! More harrowing than this is the fact that I can't reach to any of their staff in that office.

I've tried 044-[protected] (they said it is mobile section when I called first time. After that, I called thrice but they never picked call!),
044-[protected] (A lady attended my first call and said I’ve to come in person! Then, what's the point in me sending a courier! When asked for branch manager number, she didn’t give and just hung up the phone in the middle!)

I also called 2539 6767 and 2536 5656 - but nobody ever attends the calls!

I also called BSNL helpdesk centralized number [protected] - they at least listened to my issue but ultimately told action is pending with concerned branch and asked to check after a week. But even after 3 weeks, nothing changed. And these helpdesk guys have no way to reach the flower bazaar Branch guys!

Really pathetic customer service****** I don't get why they can't given an easy online facility to enroll for ECS - so many other phone companies do that so easily. No wonder people are running away from BSNL!

BSNL does have an online complaint site - I registered a complaint there - but they simply closed it the next day without resolving the issue and without even calling the customer -- again another pathetic example of customer service

Please note that our Landline no. is not working and we are unable to use same for day to day work. For this we were constantly following up with your field staff and ultimately we also lodged our complaint and our complaint no. is [protected] dated 26-08-2017.

In view of above your early action for resolving our complaint shall be highly appreciative.

Thanking you

Dear
Sir
My bsnl no [protected] which I used since long time is deactivate from 15/12/2016 and I am not recived any kind of message or any call regarding the deactivation of my sim only one message I got that your sim is activate till 05/01/2017 then why it is deactivate on 15/12/2016 kindly activate my sim card I am already recharge for validity extension for rs 46 on 18/12/2916 kindly activate my no sim also because I lost my all contacts
Kindly help me
For any query kindly contact [protected].
Regards
Vibhuti ravi

I have the telephone connection bearing No.[protected].I have shifted my residence from Jayanagar 5Th block to Jayanagar 4Th T block at flat No.201, 982, Evanta Tulsi APts 23rd main, 36 th cross.I had given a request to shift the phone in August 2015.I made several trips to BSNL office at 5Th block and met the concerned Engineer who always said that it take time.Surprisingly I got a message in October 2015 that the shifting cannot be done.I was told that as the telephone line is on the other side of the road and road cutting is to be done.It is the duty of the BSNL to look to the infrastructure and provide the connection.
I have not heard from BSNL again and during my visits to BSNL office at 5 TH block office I am getting the same reason
Can this can be sorted out and my telephone connection be shifted?

BSNL India
BSNLContacts & Informations
Posted: 2016-03-21 by Ramesh Chandra Mundra
sending message unwanted and debiting amount from credit balance.
Complaint Rating: 0 % with 0 votes
Contact information:
94-A, Mahadev Nagar, Indore.
INDORE, India
Dear sir

i have BSNL connection no [protected] and maintaining prepaid balance.

BSNL is sending unwanted messages viz.Bz-wzcvpm etc. It opens website indichoice and as soon i press button for back it sends message ''your request accepted /activated and the vedio will be delivered shortly''. My prepaid bal gets reduced by rs. 20/every time.
This has fourth time now .

Please advice how to get this controlled this unhealthy parctice/system of BSNLnot to go my money in such chiting work.

I never asked this company to send me such messages even.

With regards and thanks

ramesh mmundra

[protected]

Recently I got call from member of BSNL Hungama.
He ask details about me and tell me there is new launch of BSNL Hungama website. And he said press 1 to record message as future response. After that he said he will provide login credentials to email id about BSNL Hungama Trial and Hang up.
After that i receive mail like please activate your account subscription.
But i doubted that its a spam and stop that process.

They gave tollfree no : [protected]
But nobody lifts call and nobody responds to email

So my concern is please complaint against whole BSNL team regarding this to prevent fraud on innocent people.

Thank you

Done SMS STV Recharge of [protected] on 18/01/2016 through selfcare service (*123# - option 5 for STV -> option 1 for STV Subscribe -> option 2 SMS -> option 4 for 385 SMS 30 days @Rs.29.6943).
But no subscription is made for that, though amount Rs.29.6943 deducted from prepaid balance.
However, an sms arrived later indicating it has been subscribed for 7 days, i.e. upto 25/01/2016 (which was under *123# - option 5 for STV -> option 1 for STV Subscribe -> option 2 SMS -> option 2) for the same amount Rs.29.6923 instead of Rs.10.4803.
The such activity of BSNL seems to be totally fraudulent as no rectification of such subscription has been made.

My BSNL no. for complaint is [protected] and my contact no. is [protected]. I had registered a complaint around more than a year back, and i even posted it on a consumer complaint site, but nobody from the customer care team, even took notice of that. The link of that complaint is as follows-: http://www.consumercomplaints.in/bsnl-unnecessary-recharge-done-by-the-company-c917406 Its a new complaint this time, and it will need urgent resolution, so i have to conversate with the authority, who can take the responsibility, unlike the previous experience. The case is that I am using this bsnl no. for around 10 years, and it deducts 40 Rs./ 6 months to extend the validity of outgoing. I have to cope-up with this, because many of my contacts have this no. saved, as my contact. Today, i recharged the no. With Rs. 198 for netpack of around 1GB data for a validity of 1 month, but its showing validity for only 1 week. I later was able to notice it, and concluded that this might be done because the no. is showing outgoing validity till 14th Jan, although the sim validity is still to be 29th Jan. But 1stly any tarriff, and specially data tarriff should not be linked to outgoing validity. And suppose, even if it is linked, than why the recharge is allowed to happen at the 1st place, with amount being deducted.! Rs. 68 and Rs. 198 recharge give the same amount of data, the difference is that the former is valid for one week and the latter for four weeks. If I wanted a tarriff for one week, then why would i have not used the Rs. 68 tarriff instead!... The thing that needs focus here is that, had i made a recharge of even around 2000 Rs. for validity of about 90 days, then also the recharge would have been successful, showing that it would be valid for 90 days, but given a validity of 1 day instead, once the payment was made. I have not started using the netpack, because I want to consult with you, what needs to be done in this situation. Also I want to draw your attention that service is so bad that it is not even showing the data balance given to me! The complaint which i made an year back was this, if it cant be read in the link above-: “on 19th july 2014, the validity of my no. [protected] expired...i went to the retailer for recharge...Rs. 37 recharge was done successfully, which gave 6 months extension of validity...but the company also did the same recharge itself, and deducted the amount from my main balance also, and it was just waste, bcz not even 6 more months validity for that was given, it just lapsed...i had taken no step for an automatic recharge from my mobile...and also how can two recharges, which are same, made possible by the company on the same day...”. No attention from any official was made to this complaint also,

What is wrong with this telecom company.!why does nobody even reply to the complain! there are technical issues with other telecom companies also, but atleast they listen to the grievances, and try to resolve them. Here nobody has even read the mail or complain from bsnl, and the undue advantage being taken by company for deducting balance is just increasing. There is another complain to be added. On 9th Jan, there was a missed call with a no. +[protected]... it appears to be an indiain landline no. only. When i called it back for just 7 seconds, it deducted Rs.35. What is this? Why such kind of cheap mechanism to fool the customer is only in Bsnl, not in any other company. Doing promotion might be ok, but what is this way that you are calling from some no. which appears to be landline. And deducting 35 Rs. Even international calls, are 10 times cheaper. Enough of this. I have got 3 complains pending now, and there has not been any response. Heights of fraud, and zero sincerity towards customer is the law of bsnl.