Verizon’s earns a 2.5-star rating from 1272 reviews, showing that the majority of customers are somewhat satisfied with service.
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what a disappointment!
Let me preface this by saying that I am very pleased with my phone and internet service provided by Verizon Fios. That being said, I am completely dissatisfied with their cable service. First they promised me services they cannot provide. It seems that no one has been properly trained on how the equipment works, one person will tell you a feature is available and the next will tell you it is not. No two people under their employ will give you the same answer.
I wanted HDTV service in 3 rooms with a multi-room DVR so they can all access the same recorded programs, the representative processed the order as such and the technician installed it. As soon as I attempted to use the multi-room DVR I discovered it did not work. The same day as the extremely lengthy install, I spent an eternity on hold waiting to speak to a tech support representative, who informed me that the multi-room DVR will only work with standard set-top boxes, not with other HD boxes. So I decided to swap out the HD boxes for standard ones. The representative told me I would have to go to my local Verizon location (about 15 miles) and make the swap. I made the swap and upon hooking up the new receivers discovered that neither of them worked. I, once again, had to spend an extended amount of time on hold only to be told that they would have to send another tech to my home. The technician came out, replaced and programmed the receivers and apparently while doing so disabled one of my other receivers. I made the dreaded phone call to tech support who explained to me that the receiver in my possession (based on the ID number) was, according to their system, still in their inventory. Additionally he told me that I was still being billed (2 billing cycles) for the 2 additional HD receivers that I returned. He corrected the billing and said my next statement would reflect a credit and told me he would have to connect me to tech support to fix the receiver. Tech support was unable to correct the problem and said another location would have to handle it and that they would call me the following day. That evening alone, I spent 1 hour and 20 minutes on hold and on the phone with the representatives. The following day, I did get a phone call and finally it seemed all my receivers were working.
Now let me briefly tell you all the things that are wrong with their DVR. The scheduled programs all cut off about 2 minutes short of the end, so I have been forced to extend the recording time. The pause button is nearly for show, 3 out of 5 times if you pause a program, when you attempt to resume it, it starts over from the beginning. The fast forward feature works very similarly. I fast forward and when I attempt to resume play, it starts the recording over. The DVR does not recognize that a particular episode/movie is already on the DVR and will record it over and over, so that you will find it taped the same exact thing three times. Pause, rewind and fast forward live TV only works in the room with the DVR. You can only program the DVR (delete, record, etc..) from the room with the DVR, cannot access these functions from satellite rooms. Actually it seems the remote TV’s that access the DVR don’t work particularly well at all. I previously had Dish Network satellite service with the multi-room DVR and all of these functions were available and worked perfectly. Additionally, one of the phone representatives told me, “it would be ideal, but this is not an ideal world”.
Lastly, my bill has come in at nearly $300.00 two months in a row, when they told me the total amount for all of my services would be $210.00. Now even with the $60.00 credit that they are going to issue for the last 2 months of over-billing, it is still substantially higher than I was originally quoted. Unfortunately, in order to speak to billing you have to set aside an hour during the week between 8:00 am and 6:00 pm (the same hours that I work). It seems I have spent so many hours with their technicians and on the phone with their customer service that I should be on their payroll.
Verizon has many kinks to work out with their cable service. They seem to have bitten off more than they can chew. I agreed to a 2 year contract and desperately hope that they can fix their many issues in a timely fashion. Finally, on a positive note, their HD picture is great, it’s just a shame I cannot enjoy it on all of my hi-def televisions.
overcharging, based on their employees fake information!
I spoke to a verizon operator who said a long distance call would cost $.25 a minute and she gave me numbers to dial in. I dialed those numbers to make a 2 minute call to vermont, expecting the bill would e $.50. Instead i got a bill for the 2 minute call for $6.40. A verizon employee gave me fake, false information. I would never have made the call for 2 minutes at that high rate. I don't know why you can make a call from america to china for 2 cents a minute and verizon is pirating $3.00 a minute plus for a call to vermont. Something is drastically wrong with this picture for this american invention.
My phone has been out for a week with promises for repair three times. Each time I've waited. I know you have new residential phones going in every day but PLEASE, someone take the time to fix mine.
destroys peoples credit
Verizon horror story
I need to warn people about verizon landline service/fios/dsl service. they will bill you and if you
Dispute the bill they dont respond. then they just send it to the credit reporting agencies eg. experion/ transunion/ equifax. this company has destroyed my credit over a $100.00 phone bill. I was disputing about $20.00. the verizon not only disconnected my phone but also the dry loop that I had. I lost about 2 weeks of computer service. then, I was away in florida on vacation. and was on the beach got a call from verizons collection agency. I told them that I was away, they did care. I was told if I didnt pay it would be a refusal to pay. the collection agencys name is i. c. systems at [protected]. I tryied to explain then they didnt care. when I got back I went to buy a car and kept getting turned down. I didnt know why. it turns out that verizon ruined my credit. I called ic systems and was told by a rep that verizon is a "black or white" kind of company and wants their money. this sounded racist to me. anyways, I called them this week and was told they probably will fix it. then today I spoke to mr. jeff bennitt he said he was in the executive office of verizon. they refused to do anything. the guy seems ignorant. I asked him about the "black or white comment" he didnt seem to care no response. I guess all I can do is warn people about this company and hope they dont retailate against me further. this company will ruin your credit for something simple. if you want to keep good credit stay away from verizon!
The complaint has been investigated and resolved to the customer’s satisfaction.
I moved from Florida in 2005 and was put in collections by Verizon Florida Inc. Things happen where bills fall between the cracks from one state to another. I then payed the bill with the first agency. One year later I get a 2nd notice that I am in collections again. I disputed the charge and settled for 1/2 the payment just to get them off my credit. This is now the 3rd agencycalled Afni Inc. looking for the rest of a $26.50 bill that I already paid twice. I am not the most organized person, and have receipts for payments in many Zip Lock bags but Verizon Florida sucks at on their end because they can't record a finished bill. I requested more information on bills and past history on my account and they said they are not going to put in the effort to send it. Why should I have to kill my time for the 3rd time to look for a recipt . I would think that if I never paid it before and was put into collections that it would be on my credit report by now [protected]? Hhhmmm someone is getting money...
I had a very large bill sent on my phone bill in someone elses name and the legal department even told me they had no right billing me yet they refused to take way the charge and refered it to there collection agency.
charges for unmade text messages!
I am being charged for almost 5000 incoming/outgoing text messages over a 30 day period that we did not make! Alltel does not have any records of the incoming messages nor can they provide a copy of the number to where the alleged outgoing messages were sent. By Alltel's Technical Assistance own records, the most incoming messages ever received over a month's billing cycle for that phone is 7. Their records also show that no replies were made to those incoming messages. Suddenly in December 2007 the messages for that one phone jumped to almost 5000!
They will not admit that there is a problem and they are threatening to terminate my service if fI do not pay the bill of over $1100 immediately. Also if service is terminated, they will charge me $200/phone extra for not fulfilling my contract. (I have 3 cell phones.)
They will not let me speak to a supervisor in the Customer Service Department. In fact, one CS rep. claimed that they do not have supervisors! The Technical Service Department told me that a supervisor would call me back. (No call back yet!)
The nature of my work requires that I am available via phone 24 hours per day, no matter where I am. I am at a complete loss as to what recourse I have other than to hire an expensive lawyer. (Which I can't afford.)
What more can I do? Please advise smb!
Thank You,
David E. Channell.
The same thing happened to me years ago. Thankfully mine was only for about 10 texts at 10 cents per text but at that time we didnt even have texting at all. I don't even think the phone we had at that time was text enabled it was so long ago. I called CS to tell them this was not right but they told me that they could not remove the charges. Lucky for them it was only a dollar worth of charges so I let it go and it never happened again.
I cannot believe this either. I don't have a problem on my bill with extra text, but this lunatic girl is insisting that I have texted her boyfriend, I was going to send her a copy of the bill to prove I did not, no such thing with Alltel, I will be glad when they switch to verizon, I have reported this to Alltel incase our phones have been spammed or something, but from the looks of this, it won't matter. I can't even figre out if text show up as minutes used on the regular bill part, I have checked when I KNOW I sent texts, and it's not there.
I am having the exact same issue. Ours is a little less at 2600 messages. We have a package for 1500 messages and rarely go over that so this is almost double. I have explained to them that I need them to prove this is valid, if it is that is fine we can accept it, if not then we need that proof so we can get a credit. They have lied to me and said it is not possible to obtain and no one will give it to me. This is outrageous. I worked for a wireless company for 3 years and my husband still does, we provide this on the bill to every customer. I also know that T.Mobile does, Verizon does, AT&T does, so why are they doing this? They cannot legally bill us for something they cannot prove is valid. I will not stop fighting until this is resolved. I have already filed a complaint with the FCC and I suggest you do the same. That is the only way this will get changed. Here is the site you need to view to file the complaint.
http://www.fcc.gov/cgb/complaints.html
verizon is trying to collect on a contract I did not sign for
Verizon Wireless Account Number: [protected]
Amount in Dispute: $414.10
To Whom It May Concern:
For over 3 years, since the death of my wife and the mother of my two young children (Austin 9 and Hayley 6) Verizon Wireless has harassed me and ruined my credit. They are demanding payment of $414.10; saying that they have a signed contract, by me. I know for a fact that I never signed a contract with Verizon on the date in question ' ever!
I have made over 20 attempts in writing, via fax and by telephone, for over 3 years, to obtain a copy of the contract stating I owe them $414.10. This matter would have been resolve if they would simply provide me a copy of the signed contract. I have contacted the Credit Bureau who all referred me back to Verizon.
The reason they will not provide me a copy is, in fact, on July 20, 1998 (The date that Verizon says I signed a contract with them) I was living in California and my wife was living in Tennessee (The contract was signed in Tennessee). On this date, I was living in CA waiting for my company to relocate me to TN. Please note that my original agreement was with GTE in California which was apparently acquired by Verizon.
After my wife's death, I paid off all of my creditors, sold my house in order to downsize so I could be close to my children during this difficult time. I even paid the Verizon account that was associated with my phone number [protected]. Interestingly, they said that there wasn't any signed contract with this account that was transferred over from GTE to Verizon in a business deal.
Interestingly, the account in question for $414.10, that Verizon says has my signature on it, is associated ONLY with telephone number [protected] which was my deceased wife's phone. This phone was also originally with GTE prior to moving to TN.
I am not and will not pay for this alleged contract without proof that it is my signature. Verizon has significantly complicated this issue by insisting I have a contract with them and failing to provide me a copy of the contract. This could have been taken care of 3 years ago.
This matter has gotten completely out of control. I can't get a loan for a new car, or buy a house because Verizon has ruined my credit.
Please assist me in removing these inaccurate 'derogatory' credit reports, resolving this contract issue so I can simply pay off this obligation, if appropriate, so our family can get on with our new life.
The complaint has been investigated and resolved to the customer’s satisfaction.
hello my name is David I am in the U.S. Marine Corps for the past 4 years of my life. I had a contract with Verizon in 2006 and in the end of 2007 I receieved military orders for over sea's. I went into a verizon branch with orders and ID and faxed the main office all information. In the end of 2009 I returned and began a new contract with AT&T. I was told by verizon in 2007 my contract was canceled and I had waived the early term. fee. but this year I received a phone call from a debt collect agency saying I owe them money for a debt from verizon. I contacted verizon and the debt collectors and still have no bill of what I am paying for. other than a paper that stays the total bill is 337.36. I have no idea what its for and without this proof I will not pay them anything until further proof is in my hands. Verizon says they can not give me such paper work because they sold my debt to the agency and the agency says they dont have anything but the total of 337.36. But for what is my question. Still no answer to this.
Verizon wireless has a way of manipulating whatever conversation you have with them and turning it agaainst you (the customer) Join our fight again VZ W
http://www.verizonnetworkextender.com/ Sign our petition! Thanks
terrible service!
I am a subscriber to Verizon FIOS service for internet, LAN phone, cell phone and TV. Just recently, we had Fios TV installed and everything seemed to be working well. Last evening (January 10, 2017), in the middle of a program the picture paused and stayed that way for about 1/2 hour. I then turned the TV off and on. At that point, we didn't have a picture or sound on the cable stations. I tired to remedy the situation with a recorded message person but to no avail.
I then called Verizon and was told that I would have a 5 minute wait to speak with a FIOS representative. Well, 1-1/2 hours later, I was still on hold and finally gave up at 11:00 p.m. This morning, I called Verizon and spoke with a representative who assured me that he had reset the cable service. I spoke with a family member who informed me that service had not been restored. My guess is that I will have to call Verizon this evening and start all over again. Your attention to this matter is greatly appreciated. I can be reached at [protected] during weekdays from 8:30 a.m. to 5:00 p.m.
Kathleen J. Ritz.
Vreizon erroneously disconnected my hbo service on 5/3. here I am at 9pm on 5/9 and still no service desoite repeated phone calls and hours - and I do mean hours - calling, being transferred, disconnected, promised service... the last techie told me to resubscribe via my tv even though my account shows that I do have a subscription meaning I would get charged twice! don'y worry he says - billing will take care of it... why would I accept that? if verizon can't correct this why on earth would I expect them to correct my bill! frustration is an understatement! and of course there is no way to lodge a complaint. I really like the product but it looks like verizon doesn't want me as a customer.
Automated hell with disconnects, long waits, transfers to inappropriate representatives when you finally get a live person. An automated voice says "I'm sorry, your service has been disconnected" when we've been Verizon customers for 25 years! I've asked 3 people to change this with no results, as it causes the automated system to go around and around. Verizon needs to be much more explicit in describing its FIOS TV services. In ordering, I made it clear we have a 13 year old TV and a DVD/VCR player. I was told "no problem" in switching to FIOS. But the DVR version of the "set top box" will only work as follows: Turn on the VCR, put a tape in, play, then stop it. Then the TV will come on. The good news is the DVD portion will also work. When I complained the tech who figured this out (Clayton in Dallas, thank you) said I should just buy an updated TV!
There was also no information on the 3 second delay so that if you have two TV's on at the same time (living room and kitchen) it sounds like an echo and drives one crazy! Another tech said there was no fix as it is caused by the recording capacity. OK, but why wasn't I told of this? Verizon is starting to make Comcast look good!
There are some things that when they happen, you literally say WTF!
I got an email notice thanking me for ordering NBA league pass for $160 payable in 4 monthly installments. First WTF since I didn't order it
When I called and waited for 1 hour they tried and ALOT of trouble (30 min) cancelling the order.
Second WTF
Then they said I would get a credit but it would take up to 60 DAYS!
Third WTF
The next month, I see another charge for $40 for NBA league pass, along with my previous month's credit. Wait, that was suppose to be cancelled. Fourth WTF
After being on hold for 57 minutes, and 15 min to get my second credit, they tell me that I'll still have to call the next 2 months to get my other credits because they can't remove it from my billing. I can't get a direct number to someone to avoid the queue and I can't just send an email I have to actually SPEAK to someone.
Fifth WTF as well as the biggest WTF!
If the internet service wasn't so f#ckin fast, I would have dumped them years ago
Too bad they're so big that my rant isn't even a blip on the ### of a blip to them.
Beware. Verizon has new "HD" plans and although I just activated a new HD-DVR with them, we immediately lost several HD channels. 2 hours on the phone and one tech visit to the house later and it turns out they've modified their plans and although we 'should' and will soon get these channels back under our current plan, they have no short term solution to deliver the channels.
Long story short. AVOID changing anything with your current Verizon plan if it's working properly or suffer the consequences.
We were told not to feel alone with this problem. Verizon simply initiated their new 3 tier HD plan too early.
Hope this helps someone.
Feb, 17th, 2017 - Los Angeles
I am tired of Verizon HD FIOS TV running commercials over the top of news stories on CNN!
On the Verizon FIOS TV, their guide/info graphics are terrible and unreadable unless you are VERY close to the TV. Also Verizon FIOS TV has NO WAY to contact with feedback. Only automated email with 70 characters of your complaint or suggestion and they only answer it via automated email. What a terrible company. They don't care about consumer feedback and take months to get the billing correct and understandable.
Trying to get some kind of help with various problems with both tv's . I am unable to work vcr and mute button does on work on tv downstaris and I have to turn my tv on with the stb and not the remote. I talked to someone but to no avail. I feel if it was set up correctly I would not be having such problems. I would like to have someone come out rather than me spending time on the phone and getting nowhere. I would appreciate some kind of assitance with this. I would have rather stayed wiht comcast than go thru this
Verizon is the worst, most terrible company to ever deal with! Unfortunately, no one else offers the fiber optic internet in our area! I hate them, no, loathe their existence! The experience I have had would take far too long to explain, but to summarize: Terrible customer service and terrible automated system! No way to contact any one with proper training about any thing! No email address or direct numbers to reach informed, or possibly even intelligent representatives! Deceptive sales tactics! We had 6 people come to our door selling FIOS, and not one of them knew someone had already been in our neighborhood! Over billing! The list goes on! If you are lucky enough to read this and have the choice to go with someone else--DO NOT USE VERIZON EVER!
THE WORST CUSTOMER SERVICE EVER! When I originally signed up, we had no phone service for a week. We were supposed to get a credit for that, but I gave up trying after dealing with the incompetent billing department. Now the TV signal drops frequently when going from the DVR back to Live TV. If I wait an hour or so on hold for a Tech Rep, they can refresh it, but it was finally decided that we should just replace the box. Although scheduled for service today between the convenient hours of 8 am - noon, no one showed up. I've been going from service rep to service rep for over an hour and a half on the phone and no one can tell me if anyone is coming today or not. I'm in the process of unhooking the box now and plan to leave it in the front yard for them if/when they ever show up. I have been a great Verizon customer for years and I plan to cancel everything (home phone, cell phone, TV, and Internet). I'll use any company but Verizon in the future. Oh yeah, I never got my "free" TV either which they so blatantly promote. They've been "researching" its whereabouts for the last 6 months. Bye, Bye Verizon - Good riddance!
FiOS is horrible, comcast is so much more user friendly. I am apouled by the customer service too is bad the
reps have no patients and are not nice. Go Comcast!
poor service and failure to follow up with complaint made on more than on occasion!
Our system which includes TV, DVR, Phone and Modem has not been functioning to an acceptable capacity for over a month. We have spent a lot of time on the phone trying to trouble shoot, have been disconnected from the person, line on numerous occasions. We still do not have a technician out and servicing us. THIS IS UNACCEPTABLE SERVICE.
WE ALSO FORMALLY REQUESTED A REBATE FOR THE PAST MONTH OF THIS UNACCEPTABLE SERVICE. I am again calling them this evening 1/10/08, so far I was disconnected once and on hold for the past 20 minutes listening to Christmas music.
Verizon military criminals continue to stalk residential building supers offering them $2, 000.00 per month for their cancer, radiation sickness, cell transmitters and repeaters seen within feet of bedroom windows all over the ny tri-state area. Multitudes of these deadly, leaking, obsolete wired by alarms to their bases if unplugged or removed death units, have killed the elderly, and cause 24/7 brown burns, hair, and vision loss, nausea, and death. When will these be removed off of residential buildings for our health safety? Does anyone care that each of these transmit 10 miles, listen, and see you, report you to subhuman authorities, and cause haarp weather earthquakes?
To anyone thinking about fios:
I have had Verizon fios for two years now with several problems. The first problem was with the router. I had to manually update the IP renew address every two days. This was a problem because I travel a lot and my wife does not know a lot about computers.
Before fios switched to the Norton security system Verizon had a Computer Associates based product with Yahoo that caused errors every time I booted up my computer; I had to boot up twice to recover. I tried to explain the error code to several of the techs but they didn’t know that Computer Associates was involved, Yahoo didn’t either. I lived with this problem until Verizon switched systems.
The next thing that happed was a lighten bolt over the top of my house. The Verizon installer ran a cat 5 cable from the fios box around the outside of my house, about 50 feet. The cable absorbed the electricity from the bolt and shorted out the Verizon router, an Xbox 360, Vonage router, an all in one jet printer and the Ethernet on my desk top. Verizon replaced the router but nothing else; it was quite expensive for me. The new wireless router was not compatible with windows Vista my note book will not connect. This was starting to aggravate me.
The final slap in the face; my credit card expired. Only the expiration date changed. 3 months after the expiration of the credit card; Verizon turns off the service with out any notice of any kind. In doing so my computer would not boot up any more. The Verizon package I had had software they took off my computer. I had to reformat the hard drive and lost every thing. I spent 3 hours talking to 4 different people the tech support was the only one who was of any help (excellent tech). The 3 others were supervisors all of them told me different things. One said I was in a promotion and should have been switched after the first year, which is not what I was told in the beginning. I was told the price would not change as long as I had the service.
The second supervisor told me they e-mailed me of the credit card problem, which was also not true.
The third one Deidre (I finally asked for a name) told me they did not have an e-mail address for me. Also not true Verizon set one up when I signed up with fios. Verizon had me over a barrel, I was leaving town and could not leave my family without a phone or access to the internet for school and video chat with me at night. We signed up for another year at a much higher price, lower speed, with out any Norton security system or Verizon e-mail.
I would like to know what happen. I excused everything up in till now as a new technology, growing pains for Verizon. Is this going to be Verizon’s outlook from now on? My latest issue with Verizon reminds me of Comcast. I have not had cable for 16 years because of their service; automated operators, rude techs, over charging, and the list goes on. Although I have heard they have changed with Verizon in the market; or not. I lived with dial up before and I can do it again.
identy theft
This collection agency is robbing millions of people and harassing innocent citizens and is there someone in our nation to investigate this fraud?
President of Afni, Inc.
Ref: Collection agency Account Number # [protected]-02
I received a letter from a collection agency called Afni, Inc. alleging that I owed $458.81 (Service provided during May 20, 1998- March 28, 1999) at Woodhaven, NY 11421. Collection ordered by Verizon and Bell Atlantic). We never lived in NY state.
Verizon and Bell Atlantic and AFNI, Inc took 10 years to report this crime to us? Why could not they warn us earlier so that this case could have been investigated sooner and the criminal could have been identified and punished?
Obviously, some one (illegal immigrant or criminal in NY state) has stolen my identity (SS# and my name).
I consider that Verizon and Bell Atlantic and AFNI, Inc are all partners in a serious identity theft crime. They are accountable for my losses of identify theft. Why Bell Atlantic /Verizon could they not use a simple form for each the new service requester. From where and who has moved from where to track the criminals? Every one must be asked to fill a form so that this type of crime could be prevented in the future.
Verizon and Bell Atlantic and AFNI, Inc and police and government agencies must investigate this case and millions of others, I am sure that some has used my identity for many millions other wrong doings. Our nation is harboring 20 million illegal criminals in our great nation.
I would request the Police and government agencies to investigate this and other cases So that the criminals could be identified and penalized severely. It is possible that our info ahs been stolen from a hospital reports in NY city?
Naresh Chand W:[protected] H-[protected]
As for the collection agencies across the nation...
you are actually guilty until innocent...
show proof your bill was paid...
wait IT WASNT PAID thats why its in collections!
get a life
I just got my collections letter from AFNI
They seem to think that I owe them almost $600.00 for a phone that I never owned 14 years ago.
Phone companies sent me bills for my phones and I paid them.
AFNI is a disgusting company of predators.
They are ruder than anybody I have ever dealt with.
I don't know where there call centers are, but I can tell you that here in America, a person is innocent until PROVEN guilty.
Show me some proof... any proof.
Also keep in mind that these pigs wouldn't have the hair it takes to talk to me like that in person.
This in response to Frances Royer re your Hoodia complaint.
You may contact me at jedijim@kc.rr.com.
bad customer service
The Verizon Fios business is run by amateurs. I was scheduled for an installation today between 8 AM and 12 PM. I waited all day and never received a phone call. I checked the status of my installation on the web and it always said pending but scheduled for today. At 2:00 PM I tried calling and was put on hold and disconnected twice. On the third try and after a long hold time I got a living person who put me through to dispatch who told me the installer was hung up on another job but that the guy would call me when he was headed my way. 6:30 PM and no phone call. I called their robotic help line which told me that since I have indicated that today no longer works for me I must reschedule. I never indicated anything of the sort. Like most people I work for a living and cannot make my schedule revolve around these clowns. Comcast bad as they are NEVER treated me this way. At this point I say to all Cable customers, Verizon with their FIOS service definately ain't an upgrade. Keep your cable.
Verizon Fios! What a joke! I have been a happy dishnetwork customer for 3 years... but they do not have on demand. So a month ago I thought all of my dreams had come true and that I would finally get a crapload of channels plus on demand for less than the $5million a month comcast charges for all of the premiums. Well I ordered my service the 3rd week of december. They couldn't get me in until Jan 26th between the hours of 8am and 5pm (very convenient for a saturday I might add). They arrived at about 4pm... The install went great... or so I thought...
That night I attempted to access Showtime On Demand so i could get caught up on season two of Dexter... it said i wasn't a subscriber... i told myself it must take a while to activate the on demand... ( i was able to view all of the actual showtime channels)
Sunday night I called up tech support (45 minute hold time)... I spoke with a nice guy who said that I must pay an extra fee for the premiums on demand even if I already subscribe to the premiums... however, billing isn't open on weekends. I must call back on monday...
Monday morning before work... i give them a call and speak with billing (25 minute hold time) the person i speak with states that I am all set up for video on demand; however, I must speak with tech support as they may need to update my system... so he transfers me... after 30 minutes of holding... i had to hang up because I was already late for work.
Monday night I called and spoke with Tech Support ( 45 minute wait) the person I spoke with stated that tech support doesn't handle on demand... there is a special Video On Demand Specialist who would need to help me out... so he puts me on hold for about 15 minutes... apologizes and says everything will be ok within 24 hours...
Tuesday.. nothing.. i gave them the benefit of the doubt...
Wednesday morning I wake up... nothing... try calling but after holding for 20 minutes I decided I better not be late for work again. (no point in getting fired if there isn't anything good on tv anyway)
So I called this afternoon to cancel my service... I spoke with a retention specialist... he says... if I can get this resolved for you in 10-15 minutes... and find a way of compensating you would you stay with verizon. I said sure...
He did a great job... kudos to him... it took a little over an hour he was working with a Video On Demand Specialist... they said they would update the system and It would take 30 minutes to 4 hours to update. He cut my first bill in half and discounted my bill $5 a month for a year... I agreed and disconnected...
Not realizing that the TV in the living room now says (No Connection)
Well it's been 6 hours... the TV still isn't working.. (I of course checked the connection) the other tv IS working ... however, i still don't have access to on demand...
The whole time I have been typing this complaint I have been on hold waiting to speak with a tech support person...
Emails don't work either... I have sent several... You don't even receive an auto response!
yours truly...
A Dish Network Customer for Life!
I too tried to have Verizon Fios installed today and same exact thing, the installer showed up at 4:40PM for a 8 to 12 noon appointment. Guess I didnt ask noon which day, I had left home by that time and I called twice and was promised both times the installer would be here shortly. They never called me to say he was going to be late. This is unacceptable, I guess I will see how many times they call to reschedule and maybe keep making appointments when I am not home and see if that drives them nuts. If they dont care about me now I doubt they are going to start after I sign a two year commitment.
re-issued my account!
My issue is with Verizon Broadband Internet and FiOS. I have been a Verizon DSL customer since 2004. My account was [protected]@verizon.net until Monday, November 26, 2007 when my DSL account was disabled by Verizon, because [protected]@verizon.net was given out to a John DeLuca of 15 Murray St Manhattan NY, who is a FiOS customer. The only reason I know that is a representative from Verizon had discovered the problem. I have spent hours on the phone being transferred back and forth between the Billing department, the DSL tech support staff, and the FiOS people. Each either blaming me or the other service. They want to give me a credit for 7 days, but I have to wait 3 or 4 billing cycles to receive the credit. Since this problem started, I have lost all my email, along with the email from my wife and daughters account and I have had no Internet service for 4 days. As of today Friday, December 28, 2007 this issue is still not fixed and Verizon has stated there is nothing they can do. They are balking at giving me any more credit.
How about doing a presidential appeal on your account? If you go to verizon.com and click "contact us" you will click on "corporate office" and there is a number and address to their Corporate office in NY. You can ask for the presidential appeals department. Explain your problem sincerely and state that you spent many hours without results, & somehow verizon disabled your internet for unknown reason.
Pablo
terrible experience!
I have been with Verizon since 1999. When It started out, it was fine. Two, three years later it wasn't fine, but was usable.
However, in the last six months, their service and customer service (I use the term very loosely) has deteriorated to such a point that I sometimes long for dial-up. It was explained to me that I needed a new modem. One was sent in October; it lasted three months. Tonight, while trying to re-set the modem, passwords, etc., it died.
Latency is just part of the problem. I have watched e-mail messages on their server through Mail Washer completely disappear. One such was an invitation to participate in a focus group that could have paid as much as $300. I was NOT pleased!
When I call "tech support," I am almost always routed to India, where someone reads from a script and cannot answer nine tenths of the questions I ask... or even fully understand them. One patronizing little @#$! I spoke to tonight asked how old I was and said "you do very well for someone in your age group." I thanked him and said perhaps that's because I received CompTia A+ certification seven years ago and overall, have nearly fifteen years working with PC's. Older does NOT mean stupid. Now, here's the punchline:
I am writing this on a connection that technically, does not exist. I pulled the old DSL modem out of the drawer, did not change the password (I can't) and I'm getting the best speed I've gotten in months! I imagine someone from sysops will close it down. By then, I hope to be with cable... what I SHOULD have done in the first place.
awful phone support
In my entore life, Ihave never recieved such poor service. When you call they tranfer you and the your are dissconnected. For the last month I have had major problems with my service or features not being turned on.
I have never waited less than 1 hour on hold in order to speak to a live person. Amazing! and when you finally get through you are tranferred or disonnected. Once I recieve my free Sharp TV, I am going back to my cable company. Optonline has the very best customer service im sorry I left. They even agree to pay the termination fee with Verizon to get me back. Optonline Cablevision is by far the best for service.
With optonline I have never waited on hold for more than 5 miniutes.
Sorry about my spelling but I am very aggrivated! Don't get me wrong Version Fios is awsome way better than cable...when it works. Serive sucks!1
And they charged me said I ordered the Playboy channel and I would never do that. Said it came from my remote made me pay for it. I also gave up their DVR sent it back as soon as the shipping label came and they charged me another month. they never answer the phone and often hang up on me. We should all get a class action suite .
I agree completely. I have dealt with their stupidity for 4months. Got the bundle for 99.95. Guess what no extras 199.57 a month. Big difference. It's ###. Trying to straighten my bills out. Can't through to a human being. Every button you press sends you somewhere else.
VERIZON CUSTOMER SERVICE IS HORRIBLE! Whatever products or services they offer are not worth dealing with this Company. When I first ordered the service, certain features, such as the video on demand, were never turned on, even th ough it was free and included with my service. It is impossible to get through - it can take up to 30 minutes or more to get through to someone, and their voice answering system is awful! It took me over 3 months to get this resolved. (When I did, they gave me a $90 credit which was OK). It took me several calls of over 1/2 hr each to order DVR. My router broke, after only being 1 yr old. They misrepresented the shipping time to me, they promised it for overnight and it came 3 days later. That took about 2 hours on the phone to resolve - several different calls. Their prices are also much higher than Cablevision - and higher than was represented to me when I ordered their service. And then they keep increasing prices. I have had Cablevision all my life and never had any problems with customer service or price increases. I so regret changing. They do have superior childrens programing and that is the only reason I am keeping it for now (I have 2 small children) but I will be switching back eventually. If you are very patient with voicemail systems, and have nothing better to do then keep calling them over and over to wrangle though voice answering systems that lead to nowhere and then cut you off - for 1-2 hours per issue (and there wi ll be issues!), and you dont mind constant price increases and faulty equipment, and you dont use email (their email stinks too, it is terrible!) then go ahead and order it.
I've been dealing with Verizon FIOS Billing for the past 3 months. They charged me supposedly for an unreturned router that I returned on 10/30/2007. I have the receipt right here. I've called and verified with them that they have the receipt over there, but I have yet to see a refund. I must have made at least 50 phone calls (no exaggeration). Only 10 of them made it through to a customer service rep, and I'd say the average wait time before I could speak to one was 30 minutes. I've been told 3 times that a manager would call me back, 2 of which I received no further contact, and 1 of which was another lower level rep that said that her manager wouldn't speaker to me. Each rep has always refuted the information from the rep that I spoke to before, and because there is no paper trail for me (as a FIOS data-only customer, I'm not entitled to have anything written down in paper and mailed to me), a rep can say whatever he/she wants and not have to worry about being accountable for it later. I've supposedly had a credit given to me twice, but each time I call back and say that I haven't received it yet, I'm told that there is no note of it. It's ridiculous.
I've resorted to disputing the charge with my credit card company. Hopefully, they'll have a better chance at getting this resolved.
very very bad service
I have had the exact same issue. I have spent multiple times calling Verizon to attempt to get my FIOS service transferred to the new location I am moving to.
I, as well, spend an average of 2+ hours on hold, and when I do get hold of someone they either A) Disconnect me; or B) Place me on hold for another 1+ hour, or never return.
I have spent the past 13 days attempting to contact Verizon and received absolutely no support. This is the most pathetic support I have ever experienced!
I am a support technician myself for a major corporate IT team, and I know at times we have customers that get frustrated over support, because they wait 15 minutes. But this is absolutely unacceptable!
Not only do they have issues with support, but when I call and give them my number they say "We can't find this account" - Because I do not have a land line and registered my cell as a contact ID. They can take my money, but when I call to make a change they can't find me.
Regardless to say, I finally decided enough was enough and pulled a few strings through my district staff to find the president of operations for the service in my area and gave him a nice call to discuss this. Regardless in 24 hours I had a resolve.
I explained to them that no one, absolutely no one, should go through this and be required to perform a direct line call to operations management. Though the individual I contacted was very helpful and quick to resolve the issue, not everyone has such connections and shouldn't have to.
The fact that they make it so hard to upgrade an account, and move it to a new location shows they must not care to keep their customer base.
The FIOS service itself is absolutely incredible.. the staff and support is awful.
Stay away from Verizon bundles, especially if they come with DirecTV! Our original order and subsequent bills are never correct or accurate or the same as our initial order stated they would be. Calls to get it straightened out seem to make things worse, Verizon sales says call billing, billing says call DirecTV, and round and round we go, monthly! Now our bill is $100 more than it should be! Maybe the FTC can help!
I have only had FiOS for less than 24 hours now & Im already extremely disappointed... Well, furious would be a better way to put it but nothing and I mean NOTHING is worse than COMCAST! Nothing!
Anyways, as of today I am able to make phone calls but not receive them. I have already dedicated well over a total of 48 hours on the phone with Verizon since the 7th of Dec, the day I first called for service. Whatever happened to calling a company for service & thats it? With Verizon there is a 12 part series. U call in, they tell u that its complete & there is nothing more U need to do on your end, but then start calling you over and over leaving messages saying "This is Verizon, I am just calling to tell u that the 3rd party verification was complete along with the FCC guidelines & regulations, there is nothing more U need to do. So please, call us back ASAP @ 1-888 etc etc etc! When I call that number back, I am forced into a system that doesnt recognize voice commands but numbers on the keypad either & once it FINALLY understands you, after 25 minutes inside there, it then transfers U to a "representative", the music comes on for half a minute and then the recording comes back and says "We're sorry, but this call cannot be handled at this time, please call us back...Thank You'. This happened 4 times! Then they call me back, leave me a message this time saying these exact words..."Ma'am, there is nothing else U need to do on your end accept call us back @ 1-888 to verify the verification"...
Huh?
Unreal! U cant be serious! Verify the verification! I am not trying to get a blood test done here folks! I am not trying to get a freaking 7 million dollar loan here! All I want is ###ing phone service for Christ sakes! The come out and are here from 3:30 pm until 11:15 at night! Ridiculous and there arent done! I cannnot receive ALL my calls, only make them. I can receive "some" calls & I got this twit on the phone now, she is supposed to be a "Supervisor" & she said "Well, I thought U werent able to receive calls, because she put me on hold, told me she was checking on repairs, & she called me and she did in fact beep in so she addressed the situation when I answered like I had been "lying" about receiving phone calls even though I told her earlier on that I was able to receive calls from my friend Marcus, but nobody else. She then said "Well Ma'am in the beginning of the conversation U said U was able to receive calls etc etc etc blah blah blah...She spent more & focused in on whether or not I wa being truthfull about my complaint than she did the actual complaint. I will be dammed if I do business with a company who treats their customers like this! These reps seem to forget that its our money that provides them with a paycheck! Without us customers, U dont have a job to go to! Verizon doesnt exsist without customers! They are so unprofessional and rude! Now, after her cutting me off in mid-sentence when I started to replay she said "Dont U interrupt me" but its perfectly ok for them to interrupt me? So then she said "Well I say here and listened to U go on and and on and on for 20 minutes, doing nothing but complaining" & I said "Well Maam, U are so rude & unprofessional its reps like you that make us customers so upset & take our business elsewhere"...She replied "Whatever"...
Whatever? You're at work & you can afford to say "whatever" is a smarmy smart ### tone? Wow. These Verizon reps are absolutly fearless. They are NOT worried about being reprimanded & they are clearly not worried about consequences because they sure can talk to anyway they see fit. So far, I have been calling & on the phone with them now totaling over 2 hours. The phone has disconnected us 3 times. Like other customers, I regret switching.
I hope this helps other people in the future who are thinking about switching over to Verizon, DONT DO IT! Your patience will be tested! U will end up in the nut house.
You can add this to your archive
First of all, the service worked great and I didn't have any problems... until...
When I originally got the service hooked up, I had long distance turned on. I RARELY use my home phone for long distance. I use my cell phone. The first bill I got from Verizon had a 2 dollar sur charge because I DIDN'T use my long distance enough. Called them and said let me get this straight your charging me for NOT making any long distance calls...yes that's correct sir in order to cover the cost as a carrier you have to make so many long distance calls. I had them turn it off completely so I had no long distance service. No problems...yet.
At the beginning of November, November 1st to be exact, I called them to turn my long distance back on because my cell phone doesn't work that well at the house since I'm in a valley. I also signed up for their 3 for 33 deal which is the same as Comcast. NOW the fun began. It took me 5 phone calls to Verizon to get them to turn on my long distance service. They did not have to come to the house, I didn't need any additional equipment, just enable my ID on the router as I was told by one of the customer service reps. After every phone call I was told...everything set it will be on by 5 PM that evening. Went home...and it wasn't on every time. I even had a phone message at home saying to call...they had a problem that needed resolved before they could hook up my long distance. I had the customer service Rep listen to the message and he said "That's not true...I am looking at your account and everything is set...there is no issue...it will be on by 5PM tomorrow...it WASN'T ON!" The 4th phone call I unloaded the "f" bomb on the customer service rep and she hung up on me. :-) By the 5th phone call and 2 weeks later I had long distance...whew that was easy. Not to mention that EVERY time you call it takes 10 minutes to go through their automated BS before you can actually talk to a real person. I tried to circumvent the system many ways but was not successful...had to go through that every time.
Ok, that was brutal. So while on the phone the5th time, I had already decided I'm going back to Comcast due to the fact that I wondered how long it would've taken them to fix a REAL problem if I had one. While on the phone I asked them how many days I had to decide to accept the service before I would be bound to the 2 year contract...answer 30 days. So on December 12th I called them and said I want to disconnect all my service with Verizon (phone, internet, and TV). The 1st Rep, "Your account shows that there's a $200 disconnect fee." Response "No, not true, you have been sending me emails to accept your bundle package and I NEVER accepted the package plus I was told I had 30 days to decide to accept the service." "I'm sorry Sir I don't know who told you that by they were wrong." "I need to speak to a supervisor." Put on hold for an extended amount of time and got a supervisor. She started into the same spiel. She said that the acceptance emails that I got were for the bundle discount, not the service. The clock starts ticking when they hook up my service. Told her that I was told I had 30 days to accept and even if that's true, they hooked up my service November 14 and today is December 12th...less than 30 days. Response "Oh your correct." This ORDEAL took 1 HOUR and 52 MINUTES on the phone! I surely was not hanging up and going through the 10 minute automated BS again to talk to a person.
The Supervisor set it up so that my data and TV service would be disconnected the 14th so I wouldn't have to pay the two hundred disconnect fee. I wanted to transfer my number so she left that active but assured me that this would not mean that I would have to pay the $200 disconnect fee. It would be disconnected automatically when it is transfered over to Comcast. I also informed her that my cell phone was bundled in with this service and make sure NOT to turn off my cell phone. "Oh I'm glad you told me that I'll make sure they don't disconnect your cell phone." GLAD I TOLD YOU THAT...YOU'RE looking straight at my account...can't you see that!
The only thing that happened quick and on-time with Verizon was the disconnect! It was turned off at 4AM on the 14th.
I called Comcast, got the service I wanted (TV,Phone,and internet), and set up the install within 15 minutes for the 19th... their 1st available time... between 1 and 5. The technician showed up at exactly 1, and was done by 1:30... everything installed and working.
cancellation of services!
I switched my phone and Internet services from Verizon to Comcast because Comcast offered three services (including cable) at one low price. I have been trying to disconnect my DSL service from Verizon for over a week now. Everytime I called last week, I got a message saying that 'all agents are currently busy, please hang up and call back later'. I finally got thru todayat 10: 29 AM. After going thru their menu and telling them that I wanted to cancel my services, they told me that the next available agent will speak to me and put me on hold with some music playing. It is now 12:23 AM (almost 2 hours later) and I am still on hold listening to that monotonous music.
I went through the Verizon nonsense when they jacked up the bill and we found Comcast offered the same package for much less. This was 2 years ago. The phone and TV service canceled just fine but the DSL continued to be available over my Comcast line(same number). I went to the local Verizon office and told them to stop billing DSL. Every month for 5 or 6 months I went to the same office. Several times they assured me that it was terminated and the bills would stop. Once someone at the counter told me that I had to cancel with their Internet provider, but she did not know where to contact them. I tried the 800 number but obviously found only mouth-breathers since they were no help at all. Finally I ignored the continuing bills because I could not find anyone who knew what the problem was. Six months later the bills stopped coming so I assumed that they had finally figured it out.
Last week I received a letter from 'Enhanced Recovery Corporation' demanding $222.60. I called them and received a poor response from 'Michael', not the archangel. So they have a letter demanding cessation of this collection. This corporation is so incompetent. They are advertising a new help number 1-800-VERIZON whose operation was devised by Rube Goldberg. You will still not get through to a coherent individual.
I cancelled Verizon services the very next day. Still got charged. For four months now, I had credits to my account except for a charge of 62.69 that was sent to a collection agency for I don't know what. I have spent hours and hours trying to resolve this situation with no luck. My last phone call lasted 97m 46s until I couldn't take it any longer and hung up. I spoke to countless reps. and supervisors like Ms. Kinebrew who had me talking in circles. I never had services with Verizon. I cancelled the next day or the day after. Regardless, they are charging me for cancellling a service that they say the connected outside. I have not one single phone jack in my apartment. Not one! I have the Optimum Triple Play! Could someone, anyone, please tell me why I'm being charged a cancellation fee for a service I never had or used and is now in a collection agency ruining my credit! What part of I never used your service do they not understand?! If anyone know how I can sue this company or what's to join in 'something or anything, ' please for the love of god please contact me at GPALEN76@HOTMAIL.COM. Something needs to be done!
I too am having trouble with Verizon DSL in that I get a red "Internet" light everyday. This means I have to call into Verizon EVERYDAY and get a temp password to make this damn modem work. And when I say EVERYDAY, I mean everyday now since April 27, 2008. I have been told several times that a network specialist is working on the problem. Just today I got a ticket number for this extremely frustrating problem. I had one associate say that "it has been fixed, you will no longer have this problem", well I DID 2 DAYS later! F@#K You Verizon! I'll either switch carriers here in another couple of days, or I'm going to put my fist into the monitor and my foot into the PC tower----much rather it be with Verizon though.
I disconnected from Verizon DSL for the same reason in January. I'm also located near Woodbridge Virginia. I've been trying for over a month to get them to disconnect. Multiple emails, phone calls and a letter have all failed. The disconnect number is ALWAYS jammed.
Verizon DSL customer service is a disaster.
trying to collect what I do not owe!
I ordered a wireless card for my laptop from Verizon. It came and would not work on my laptop. I returned it and called them to let them know it would not work. When they told me they did not know which one would fit my computer I gave up on Verizon and did not reorder one of the others they had for sale. In a separate issue I was emailed with a request to activate my "phone" service. I had no phone service and I had no wireless access so I did not activate the account they said I should.
Now they are billing me for $143.10 for wireless service I never received! I called and told them I had not activated their services but they told me too bad; I still had to pay because someone DID activate it. Well, I did not and I got nothing from them but they still insist i pay them for the nothing they gave me! I have no wireless access and no wireless phone!
Verizon is trying to do the same scandalous stuff to me for services I never used too.
All I wanted was internet service and was told by their Rep that I had to have a phone line activated in order to receive internet via dsl, which I was extremely reluctant to get because I didn't want to pay for two separate bills to pay. After over an hour on the phone with their rep I ordered it under the assumption I could cancel within 30 days if I changed my mind.
Well after receiving the modem I decided to go with cable internet (which they did not offer) and make my internet connection much less confusing and affordable. I returned the modem, after a lengthly process just to do that with success and when I attempted to cancel the phone line (which I NEVER wanted, used or needed) they simply refused and told me if I did so they would charge me $80.00 for doing so! I was absolutely appalled, I attempted many times to resolve the situation with several different reps to explain that the only reason the telephone line was ever ordered was for the internet service and I never used or even had a land line phone to even plug it into. I could not believe they wanted my to pay $100 for a service I did not want, use or need! It was just ridiculous that I would be charged for a service I was told I could cancel, when I mentioned that to the rep I was told that only the modem and internet service could be canceled, not the land line! What?! That is just plain criminal!
Does anyone know if this is illegal in the state of California? Because if it isn't, it should be!
Now they have sent this $82.32 debt they say I owe to a collection agency who is now trying to collect the funds from me! I will not ever pay this! IT IS PLAIN ROBERY! WHY WOULD A BIG AND SUCCESSFUL COMPANY LIKE VERIZON NEED TO TRY AND CHEAT AND STEAL REGULAR PEOPLE OUT OF THIER MONEY! AND BECAUSE OF THIS VERY REASON I WILL NEVER EVER EVER PURCHASE OR SIGN UP FOR THEIR SERVICE EVER!
THEY ARE THIEVES AND THE MOST DISHONEST COMPANY I HAVE EVER CAME INTO CONTACT WITH!
You have to tell them to disconnect the service ###.
bill for old account
I changed my number with Alltel because I moved from VA to NC. They told me I had to open a new account and that the old account was paid in full. Little did I know, as I made my payment on time every month for my new account, that I had been billed $179 on my old account. The bills were going to my old address. I did not receive one phone call from alltel during this time. Five months later, a collection from Alltel shows up on my credit report. I call Alltel and get them to change my old account balance back to zero, but that does not help the fact that my credit score dropped 100 points becuase of their mistake! Now they are telling me there is nothing they can do for me. They won't give me a credit on my bill or waive the early termination fee. Alltel screwed my credit up but they won't do anything for me! Their mistake is going to end up costing me thousands of dollars when I buy a house but they can't even waive my $300 early termination fee! Customer service doesn't care and is not willing to help. Me and my whole immediate family will be switching from Alltel when contracts run out.
I have dealt with Alltel for more than 8 years. I decided to change service because my husband gets a discount at everywhere except Alltel. Now I receive a bill that claims I owe $200 in termination fees on each line. When I call them they claim that I made a verbal contract with them at the beginning of 2007. I know nothing about this, so I told the guy that he could either have the charges reversed or turn it over to collection. I have paid you on time for 8 years, I will not pay you for a supposed agreement that I didn't sign for. The phone number for the above poster will certainly come in handy for me...Thanks!
Alltel uses extortion to gain financially once it has you in their system. They make up charges you don't owe, etc and harass you with repeated phone calls from voice mail systems, collection agencies and bogus credit reporting in order to suck the money out of your wallet. After receiving numerous harassing phone calls this weekend from their machine, one before hours on Saturday morning, I was fed up enough to look up the CEO's address/phone number to call him to see if he liked the same treatment. Scott T Ford of 22311 Highway 10, Little Rock, Arkansas [protected], phone number [protected] was not too pleased to receive several from me telling him about his harassment to me. I recommend you phone him personally and let him know what he's done to you. And anyone else who has just cause for grievance should also consider said same.
OMG... the exact same thing happened to me when I moved from NM to TX. I am now begining to prepare to buy a house. I checked my credit report and found 3 separate bad debts listed from Alltel. I have only had 1 account with them ever in my life. When I called the collection company that represents Alltel, they could not tell me anything about them except for the balances listed. They were $129.56, $1246.70, and $576.80. Not only that, but the account for $1246.70 had been listed on my Equifax report two times. The collection agency then billed me for $1433.70 and $663.32. After finally getting in touch with an Alltel rep, she told me that the bill for $576.80 was from 1996. I had never even heard of Alltel until 2005. The statute of limitations runs out at 4-6 years depending on the state it originated from. How is this account able to continue to show to be collectable? How is an account over 7 years old still able to be listed on my credit report? I still have been unsuccessful in getting an itemized statement from either Alltel or their collection company Afni. I have been told by the collection company Afni, that it is my responsibility to prove that I do not owe on these accounts. This is indeed an impossible request. I don't know about most of you, but I do not just walk into businesses and say, "I know I don't have an account with you, but just incase you may try to claim that I have a bad debt with your company, may I get an invoice showing a zero balance so I may prove in the future that I do not owe you anything?"
unfair billing practices
I receive an e-bill each month from verizon for my residential telephone service. my bank notifies me that the e-bill has arrived, the amount due and date due. Supposedly i am able to access my e-bill by a link through the bank. While the link does take me to verizon, verizon will not allow me to see my e-bill by stating that my computer does not accept cookies. this is not true.
I went to verizon's web site to correct this problem, but was not able to do so no matter how hard i tried. Each time i called their customer service number i was transferred to a connection that always rings busy. my choice is to not pay my bill until someone contacts me or to pay my bill without seeing the charges. I choose to pay it as verizon reports non-payment to the credit bureaus. Fair! Of course not.
The complaint has been investigated and resolved to the customer’s satisfaction.
I hate verizon fios, phone, tv and internet and thier so called customer service, billing, management, etc
It is 10:15 am Thursday, November 15th 2007. I should be at work right now, but instead I am at home on the phone on hold with Chris and Ms. Stamper (some sort of supervisor Verizon supervisors). I have resigned to the fact that I will eventually have to get rid of this service if not in protest if nothing else. I truly want to warn everyone that before...
Read full review of Verizon and 19 commentsverizon sucks!
I had DSL service for my office. I closed the office and cancelled phone and DSL. Next month I get a bill for DSL, I call waited about 10 minutes fighting with the voice activated machine and was informed that I had to cancel DSL through another department. I asked to speak with his supervisor, he refused, I asked repeatedly and said he was writing all the nasty things I was calling him on "my file" he then hung up on me. I recently had to order phone service for my home. I placed an order online where I was asked for my social security number, which reluctantly I provided. I got an email saying I had to call in to confirm my ID. I called waited about 10 minutes and I was asked for my social security number and date of birth and then asked to fax a copy of my drivers' license from both sides. Which I reluctantly did. I was given a phone number to call which. I called and waited 10 minutes before a rude live person answered. She asked for my private information and then informed the order had been lost, but that she could take my order now. She asked for my name. I gave her my name. She then typed something in and then asked for my name again. I hung up. That is the problem with monopolies.
The complaint has been investigated and resolved to the customer’s satisfaction.
I live in Lyndon, VT, and I've had had Verizon DSL for almost a year and have had terrible service. My connection is unreliable; it comes and goes and is often down for hours or days at a time. My upload speed will crawl to a halt for no apparent reason. My upload speed is routinely about 1/3 as fast as Verizon promised (128 kbps is what is in their contract.) Tech support is useless. They connect me to PC support even though I've asked for Mac support, then I have to wait on hold again, and listen to the same infuriating message: that I can got online and get many of my questions answered. If I could get online, I wouldn't be on hold for tech support, listening to the same infuriating message! The tech people never can find anything wrong; they always say the line is fine, the bandwidth is fine, the server is fine, and that there is something wrong inside my house. I had a technician come to my home and check everything and he could find nothing wrong. But still, my connection breaks routinely, when I do have a connection the upload speed is often 30kbps instead of the promised 128 kbps, and tech support asks the same questions about my jacks (which have been tested and are fine) and the cable connecting the modem to the jack (which is new and has been replaced several times just to be sure.) There is nothing wrong with my wiring, but there is definitely something very wrong with Verizon's DSL service, and their tech support. Verizon is not delivering the service they promised, they are wasting my time, and I would like someone to do something about it. This is fraud, and it should be investigated.
Sincerely,
Elizabeth Wilkinson
Verizon DSL service had consient DSL outages last time out for 3 days called india got people that could not fix the problem no local service switched to comcast. Do not use Verizon DSL
That was fraud. Check your credit report.
verizon is a fraud!
Verizon - Residential
www22.verizon.com/residential/
I had someone stay at my house for a two month period because he was having his own problems. He asked me if he could put in a new phone line so he could work (he is a telemarketer) and I said I don't care, but I don't want it in my name.
This Saturday, I got a bill in my name for his phone line, it hadn't been paid since it was installed. I don't know how it was put in my name since he doesn't have any of my information.
I called Verizon's fraud department, and after wasting an hour on the phone, I was informed that it isn't a case of fraud because they can't see why someone would do that. Myself, I have a good standing account with Verizon for 4 years, and someone puts a new line on my account without any type of authorization, and they blame me.
She refused to help any further, and referred me to Verizon's billing department, that referred me back to Fraud.
She told me that anyone can add another line to anyone's account, and there isn't any authorization. Furthermore, if anyone puts an account under my name, I am responsible.
I'm going to continue to get this account deleted, but I'm going to get my lawyer involved soon.
The complaint has been investigated and resolved to the customer’s satisfaction.
1. We have spent 2-1/2 (two & half) hours between the telephone, reaching Customer Service and Internet, trying to connect to the appropriate service, in order to inform that we wish to disconnect our line AS OF APRIL 18, 2008
2. Even the e-mail services froze our PC’s when trying to send an e-mail with our data.
3. This is very UNFORTUNATE that, we, customers have to go through such troubles instead of facilitating our time and effort.
4. This is not WHAT AMERICA is for. AMERICA equal services because it was created people oriented not trouble oriented.
5. We would very much appreciate YOU CANCELL our TEL. SERVICE for No. [protected] - AS OF APRIL 18, 2008
PS. We feel very sorry for all those Senior Citizens who have no one who can help them. God bless America !
Lowell P. Strader
You have the most inefficient service to customers that I have ever encountered.
No matter whether I am trying to get a phone number, ask about a bill, understand your comments on a variety of your services, etc. they are all incompetent and a waste of time!
bait and switch
On August 29, 2007, I ordered Fios over the phone. I wanted internet and television service. I was never interested in their phone service. I went through my choice with the rep and got a price of $87.97 plus taxes which I was told would not amount to more than $5 per month. I also recorded this phone conversation unbeknownst to her which is legal in...
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About Verizon
One of the key strengths of Verizon is its extensive network infrastructure, which includes thousands of cell towers and fiber optic cables. This infrastructure allows the company to offer fast and reliable wireless and internet services to millions of customers, even in remote or rural areas.
In addition to its network infrastructure, Verizon is also known for its cutting-edge technology and innovative products. The company has been at the forefront of the 5G revolution, investing heavily in the development of this next-generation wireless technology. Verizon's 5G network is already available in many cities across the US, offering faster speeds and lower latency than ever before.
Verizon's commitment to innovation extends beyond its network technology. The company has also developed a range of products and services that leverage the power of its network to improve the lives of its customers. For example, Verizon's Smart Home products allow customers to control their home security, lighting, and temperature from their smartphones, while its Virtual Visits service enables remote medical consultations with healthcare providers.
Overall, Verizon is a company that has earned its reputation as a leader in the telecommunications industry. With its extensive network infrastructure, cutting-edge technology, and innovative products and services, Verizon is well-positioned to continue providing high-quality services to customers across the US for years to come.
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Verizon Contacts
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Verizon phone numbers+1 (212) 395-1000+1 (212) 395-1000Click up if you have successfully reached Verizon by calling +1 (212) 395-1000 phone number 0 0 users reported that they have successfully reached Verizon by calling +1 (212) 395-1000 phone number Click down if you have unsuccessfully reached Verizon by calling +1 (212) 395-1000 phone number 0 0 users reported that they have UNsuccessfully reached Verizon by calling +1 (212) 395-1000 phone number
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Verizon emailsservicecenter@verizon.com100%Confidence score: 100%Supportwilliam.brennan@verizon.com99%Confidence score: 99%managementjames.benusa@verizon.com99%Confidence score: 99%Operationsashley.colette@verizon.com99%Confidence score: 99%renee.m.smith@verizon.com99%Confidence score: 99%Support
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Verizon address1300 I Street, NW, Suite 400 West, Washington, District of Columbia, 20005, United States
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I agree it is a big difference what they say and what they give you and the price. They promise me i wheel pay 124.99 a mount if i switch to fios triple freedom and now i pay 254.26 and when i call they say o but the rest is extra what rest i ask for everything include
from the beginning and they toll me 124.99 plus taxes so DO NOT SWITCH OR SELECT VERIZON FIOS FOR CHEAPER OR BETTER SERVICE NOT GOOD.