Nintendo
Reviews and Complaints

Dear Nintendo professionals, good afternoon.

I am still unable to use any credit card on my Nintendo account. I have opened accounts in other countries where I have residency and bank accounts with cards issued by those countries, and in none of them am I allowed to make purchases.

I have bank accounts and Nintendo accounts in the USA, Brazil, and Argentina, and in none of them can I use any credit card. I have tried dozens of cards, cancelled and requested new cards from banks, tried single-use or fixed-use virtual cards, tried physical cards, and so far, nothing.

Not only have you not solved the problem, but you also do not provide any explanation. You don't tell me if something might be wrong, you don't tell me if you simply don't allow me to use them because you don't like me, you don't tell me if it's prejudice against me, you don't tell me anything. You don't provide any decent contact channel, you don't care about customers who want to spend money with your company.

Do you realize this? I am trying to spend my money on your company and you won't let me do that. What a complete disregard, it's lamentable. I await any explanation that is minimally plausible.

I can only conclude that Nintendo has some prejudiced reason for preventing me from spending my money on their company, because it is not possible that a world leader in games and technology cannot simply provide a coherent explanation of why they don't allow me to use any credit card.

This is a consumer disregard.

I have provided the console serial number, all the details of the dozens of cards I tried to use, account information, everything, and incredibly these incredible professionals responded to me as follows: "we cannot help you with this issue. We cannot share any more information,"... Can't you even say why you won't let me buy from your company? Is that what you're going to tell me? It must be something prejudiced against me, it can only be.

This game is where you can see straight up a girls skirt! it is rated e for everyone and i found it on my 7year old sons switch! you cannot see this until you download the game. in the eshop it is censored and she has bloomers on but when you download the game those bloomers are gone and you see straight up her skirt!this should not be accessible to children or rated e for everyone

The creator of Kirbo Defense on ROBLOX, xTheSC0UTx has just recently announced that the game Kirbo Defense on ROBLOX has been copyrighted by your company. I am making this because there are many other games on ROBLOX that have something related to Kirby and haven't been copyrighted yet, but when it comes to a game that doesn't even have the name of a product you own you copyright them. I would also like to say that there are other people also that have either there display name on ROBLOX Kirby or their real name Kirby, so this is what I'm offering. (Read the desired outcome)

I will keep Messaging you guys every day until something happens. My phone number is [protected] message me through my phone number

Sincerely - A Random Guy

I ordered a Nintendo Switch from Shop Mart on December 12, 2021. I received a tracking number and order confirmation. When I click on the track link it takes me to a page with a bunch of Chinese writing. It is now March 21, 2022 and I have not received the item. I have sent an email asking where my order is with not response. I think this was a scam and I lost $135.

On 2/10 I woke up to this in the morning, my car being a complete mess an things tossed everywhere. My day started like any other would have. That is until I walked to my car to to take my daughter to school. Only to find out that someone or some people I should say had gotten into my car an took a bunch of things of mine along with my daughters electrics travel bag. That was containing her Nintendo Switch along with all the other things an stuff you’d have for it, such as the accessory an games. She instantly responded with tears in her eyes, heart broken. I had actually just gotten her a backpack earlier that week, so she would be able to grab it all easily. Making it all accessible for “her”. Guess it was just as easily taken by this [censored] an Girlfriend by the looks of it, who broke into my car. The devices serial number is. Just looking to prevent others from experiencing and or becoming victims to this type of crap. Hope no one has to explain or experience a Adolescent child being heartbroken over the theft of her well deserved electric devices.

OK. This is long so I'll have to write it in steps.
1. My old Switch stopped connecting to the Joy-Con with the 'A' button on it.

2. I wanted to transfer my New Horizons Island to my new Switch.

3. I transferred one of my user accounts to my old Switch, which, might I add, required me to use two AC adaptors, chargers.

4. I downloaded the Island Transfer Tool onto both consoles.

5. I open it on both consoles.

6. I was surprised and deeply disappointed to find the that the Island Transfer Tool doesn't implement the touch screen, nor does it follow any customized button mapping.

7. If you recall point number 1, my old Switch wouldn't connect to the Joy-Con that had the 'A' button it.

8. This meant that I couldn't transfer my island all because the Island Transfer Tool doesn't allow me to use/doesn't implement something as basic the touch screen.

9. I then had to cancel everything, transfer my user back to my new Switch.

10. I have ended up having to pay £36 for a pro controller, in the hopes that my old Switch will be able to connect wirelessly to that instead, all so that I can do something as simple as use the 'A' button.

My email is [protected]@gmail.com I sent in my grandsons broken switch, they said they sent it back. Apparently it was stolen, it was left on steps, in front of house. They said they were sending a new one. I called and was told the took it back because they track it and seen it's being used. Just to let you know my grandson isn't using it. I believe the neighbors possibly are. But can't prove it.There is drug use there. My grandkids used to play with there kids till we found out about the drugs.So now my grandson has no switch, and I can't afford a new one I get $600 a month social security. Maybe you can donate a switch to him. He is not the one to blame. Thank you Jacquelin Ott

In splatoon 2 the game does not support cloud saves considering how big the game is, even though it's the best seller I love this game and I can't even recover my old data makes me angry, also the same deal with ACNH although there's the island transfer my switch BROKE

I purchased it on Friday night and send money from circle pay and I spoke to him yesterday on the let go app and told me he shipped it and now I got a message that it was sold! I can't chat with him now it is under investigation with let go! Was it sold to me? I have the proof I sent the money and he told me he received it.. I gave him the address and he told me he shipped it priority mail!

miitomo app keeps showing yandere simulator character and"baka"means stupid in japanese, "senpai", and"notice me senpai". I'm sick of seeing offensive jealous post and pictures it's horrible nintendo app(miitomo) supposed to be friendly and safe, but it's not anymore and I distrust it due to yandere post and picture content. It's creating chaos not peace. There's no peace and friendly on the app!

Didn't expect that the company I grew up with would have such a terrible customer service. Absolutely clueless and useless. Lazy, ignorant and obnoxious.
Judging by other comments, the nintendo is not what it used to be. I was ignored so many times that I start getting used to it. My issues aren't resolved, my money and time wasted on nothing. Very disappointing to admit it.

In February of 2010 my home experienced flood damage. My Nintendo Wii system from that point on was unable to function fully. It had issues programming remote controls and playing the Nintendo Game Cube games. However, it was still able to function with only one remote control; as such, my family and I continued to play. On November 27, I decided to purchase the new Black WII at Best Buy because I wanted to have a FULLY functioning Wii system for my children at Christmas. When setting up my newly purchased Wii system, I came across a problem. I had several games that I had purchased that were saved on my original Wii. I was unable to figure out a way to transfer these games myself, so I decided to call Nintendo Customer support to see if they could guide me on how I could transfer my old information, as well as my purchased games, from one Wii to another. It was then that I found out that Nintendo does not allow the transfer of saved info, games, and/or credits to a newer system even though it is owned by the same person. Dane at Nintendo told me that there was nothing Nintendo could do with regards to transferring stored information. However, he advised me that since my original Wii was damaged under extenuating circumstances (an unforeseen catastrophe), I would be able to send it to Nintendo where they would repair it free of charge and guaranteed that it would be back in my living room by Christmas. An email was sent with instructions on how and where to send the Wii. I followed the instructions and on November 30th, the Wii was on its way to the Nintendo facility. Using the tracking number provided with the initial email, I periodically checked the status of my system. According to both the Nintendo website and UPS website, the system arrived on Dec 6th and departed the facility on December 8th. On the 15th of December, my Wii still had not arrived. I called the 1-800 number posted on Nintendos website to, again, follow up on my package. It was stated on the website to be told to allow 6-9 days for return shipping. On December 17, still not having received my Wii, I decided to call; sensing something was not right. I spoke to Jade and was advised not to worry but was unable to obtain any specific information as to where my system was. I requested to speak to a supervisor, to which someone by the name of Danny answered. Danny proceeded to explain that my Wii was shipped out by the repair facility but could not be traced, but rest assured that Nintendo was working on the issue and I should expect a call from Nintendos Admin Dept. in 1-2 days; according to Danny, this was the department responsible for handling these types of situations. Nintendo customer service assured me, yet again, that I would have a Wii by Christmas even with slight hesitations in their voices. I decided to take them for their word and waited for a call. It is December 20th, there is no Wii and no calls, so I called the 1-800 number for customer service. A representative named Alex answers the call and I explained my situation. He informed me that United Radio had lost the package and to please hold because someone in the Admin department [needed] to speak to me about it. I got transferred to voicemail. I called back and at this point I am seething. Stevie answered the phone and I asked to speak to Alex to which Stevie replied, I am sorry but we cannot transfer calls to other associates. I then insisted on speaking with a supervisor. She asks for my information and puts me on hold. Upon her return, she tells me that the supervisor says to hold for someone in admin.

At this time, yet another representative, Justin, answers. I expressed my discontent with the situation as well as the service I had been receiving and the fact that I still had no Wii! Justin then placed a call to the service center in an attempt to locate my package. Justin got back to me only to declare that he could not locate my Wii. Nintendo offered me replacements for my Wii system, controllers, and games. The games, they stated, were not in production anymore, so, in an attempt to make up for my loss, I could choose one game from a list of games that they provided to me. Considering that I had lost my Wii system along with all of the information I had saved on it and that my information was now, possibly, in the hands of somebody else, this offer did not seem to sufficiently resolve the situation. So, after giving it some thought and discussing it with my family, I decided to call them back and explain to them how this whole process was unsatisfactory to me; not to mention, the fact that I had to chase them down for updates and have them finally tell me that they had lost my system was completely unacceptable. Upon calling back, I spoke to Ryan. I achieved no progress with Ryan regarding location to my Wii and how do I get it back. I again asked to speak with a supervisor. Josh answered the phone and proceeded to give me the same run around that I had been given the four times prior. When, again, I voiced my displeasure, he proceeded to explain to me that only two things could arise from this situation; that they could initiate a tracking investigation of the package with UPS and 1) it would be found and delivered or 2) after 8 days, the package cannot be tracked and I receive a replacement system. Why wasnt initiating an investigation done when they found the package was missing on the 12th or again on the 17th? When I pressed josh to speak to someone better able to handle customer service, he fumbled; when I asked for the name of his superior, he could not provide it. When asked to advise me of his title, he replied that he was the Service Advisor. Not even a supervisor could find the time to speak to me. Still to this date, no resolution has been reached while an awful, inexperienced customer service and administration department continue to field calls from the public. I remain disappointed in a gaming system that has held high regards for two generations of my family; this will not continue for a third.

I heard that nintendo was coming out with a new game called animal crossing city folk so I decided to do some reasearch of my own and I found that it is only for the wii. When I heard this I was very dissapointed because I am a huge fan of the animal crossing games (Game cube and ds) basicly what I am trying to say is you should make it for the nintendo ds! Not all people in this country can afford a $400 game system! Please make it for the nintendo ds, I know that everbody I know will buy it, including me. I'd even buy it for $30.00! Everbody loves animal crossing and not everybody can afford the over-priced wii! If you dont make it I will never buy anything from you again and I will tell everbody I know not to buy anything from you! And trust me, I know a lot of people.

my wii i bought for my daughter for xmas broke after just 5 days, i bought the bestbuy store replacement plan for 40 more bucks (was talked into it by salseman) went to "replace my non-working wii with a new one and of course they didnt have any, well its been over a month and im still waiting on store to recieve a shipment so they say, i know people that heve recieved wii's from them since then, shouldnt someone that has already paid for one come first on a shipment? of course not, they want new money, they dont care about someone that has already bought one, they already got my money. im spreading the word about the piece of junk wii and best buys lack of cooperation. i have personally talked several of my friends out of buying the wii, we are all going with the ps3, a tried anf true working system! f-wii