Steak 'n Shake reviews and complaints 1
View all 1731 complaintsSteak 'n Shake - service
I went through drive-thru at 12:40 a.m.
I was informed at the speaker that I couldn't place two separate orders. I would have understood if the dining room had been open, but it wasn't. I got over it. No big deal. I've worked fast food for 20 years. I understand. Then, as I started to place the order, the order taker was extremely rude. Rude to the point, my wife refused to order food from him. After asking me "Is that all?" In an annoyed voice, after everything I ordered, I pull up to the window. There was a MANAGER at the window. A manager should know better. My receipt said Kyle B. I hope the manager wasn't Kyle B. If it was, he needs to rethink his career choices. On a good note, the food was GREAT. It's a shame I lost my appetite.
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