Menu
For Business Write a review File a complaint
Steak 'n Shake

Steak 'n Shake review: Incorrect order

T
Author of the review
3:45 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have ibm and allergies. I was helped by a staff member who had walking difficulties due to suffering a recent fall. Her help was most appreciated. I told her as she assisted me ordering on the machine, that I am allergic to vinegar, so no pickle. I also asked that there be no salt. As there is no option out for no salt, the lady said she will tell kitchen staff immediately. Which she did. Evidently, the staff making my single chk/bkn lettuce tomato no pickles onion large fries, can't read/see the order form. I took one bite, and instantly had vinegar burning my mouth. The fries had salt. I took it straight back inside and gave the meal bag back to staff. Stated my issue and walked out. It seems that the kitchen staff, are not trained about allergies. Allergies can kill people and customers should be able to 'trust" food outlets like yours, I can not eat tomato sauce, pickles or mustard any longer due to me ibm. Please enforce better training with your 'outlets.' I am a trained royal nay cook and taught culinary practices in the forces for 11 years. I did not ask for a refund or get loud. I am just plainly disappointed. I did tell your outlet, that I review retail outlets of all kinds. Stake n shake at this outlet is getting a one. Except for the kind lady.

Confidential Information Hidden: This section contains confidential information visible to verified Steak 'n Shake representatives only. If you are affiliated with Steak 'n Shake, please claim your business to access these details.

0 comments
Add a comment
  1. Steak 'n Shake Contacts

  2. Steak 'n Shake phone numbers
    +1 (800) 547-4253
    +1 (800) 547-4253
    Click up if you have successfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number 0 0 users reported that they have successfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number Click down if you have unsuccessfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number 0 0 users reported that they have UNsuccessfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number
    +1 (877) 785-6745
    +1 (877) 785-6745
    Click up if you have successfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number 0 0 users reported that they have successfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number Click down if you have unsuccessfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number 0 0 users reported that they have UNsuccessfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number
  3. Steak 'n Shake emails
  4. Steak 'n Shake address
    107 S Pennsylvania Street, Suite 400, Indianapolis, Michigan, 46204, United States
  5. Steak 'n Shake social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Steak 'n Shake Category
Steak 'n Shake is ranked 37 among 60 companies in the Fast Food Chains category

Most discussed Steak 'n Shake complaints

No help available with kiosks.
1
(opinions to this review)