Steak 'n Shake
Reviews and Complaints

My family purchased 2 gift cards for $40 at a local Steak n Shake. The cards were not properly activated by the cashier in the store, which we did not discover until a few months later. The cards were paid for with cash, and we did not keep the register receipt. Rather than try to work with us in ANY way, Steak n Shake has accused us of stealing the cards and making up the entire story to try and get value loaded onto stolen cards for free. They also refuse to try and locate any of their records in regards to the sale, saying that unless we have a copy of the receipt there is nothing that can be done. So Steak n Shake basically just stole $40 and laughed in our face about it. Unless you want to support this kind of behavior and service, eat anywhere but here. I'll never be going back.

went to the resturant with a friend who was here out of town we were going to get coffee and something to drink so i was justed dressed in a tee shirt and scrub pants.my hair pulled back plus im young. the waitress waited on us my cell phone rang and i said sob under my breath and the waitress walked up and i apoligized she said that was okay. she went to the manager and told her i called her a fu--ing bi--ch i told the manager what i said and the manager said i looked like a trouble maker and was dressed like a scrub and i needed to leave. she said she believed her waitress and to leave or she would call the police on me. i have been in that steak and shake many times and was told not to ever come back. this is just unbeilivable to me that they can treat a customer like this and stereotype someone. i have a good job and a family but because of the way i was dressed they didnt want me there.

this steak n shake always has the worst drive thru service---terrible rude mean employees, they talk trash about customers, they are rude to them give them bad attitudes...throw them things...they're just nasty bad people--illiterate uneducated heathens it seems... very bad service even by the managers...steak and shake just sucks when it comes to the drive thru and customer service--menial jerks who treat customers and people not very good

steak and shake never ceases to change their really bad service. This is the one place where you can go to the drive thru and 'always' get the worst service. rude managers, employees...this palce seems to hire the rudest degenerates you can find, namely, this location too and others. they will even trash talk customers at the window...to other employees for no reason at all...other steak and shakes do the same thing. People will rudely shove things at you--even the managers. The people working there are just rude classless people with no customer service at all...if you eat inside it's a different story and service is ok but the drive thru is just really bad. Not sure what kind of bad place this is, or chain but beware of steak and shake and the worst service possible and the lowest degenerates working there

Anyone who goes to a steak and shake can understand it's very poor management and service that you find there. If you eat inside, generally you will get pretty good service, only because the servers are wanting a good tip. Go through the drive thru and depending on the time or day it can be good or bad. Have had problems with this steak n shake many times and for years with the night shift. Mgr by the name of Pat, who despite complaining many times, instead of being reprimanded for her ignorant and rude attitude was promoted to manager. i think that's a problem with this society that there are classless ###s who are managers of places, who do not have customer service abilities, and are abusive people and seem to lack any skill at all. These are the same people who are running the other idiots beneath them and then you get the kind of customer service you will end up receiving, which is none. If you go durign the day the day shift is generally pretty nice from experience, but during the night that particular employee is always working there. I've eaten inside this location with no problem, but the drive thru can vary off and on. There is an obese hispanic manager too who is very rude...it seems uneducated idiots who are managers at these fast food joints, feel they have the place to be abusive to customers. I went through the drive thru only to receive negative treatment from the drive thru employees, seemingly even ruder treatment from the creepy manager, pat, who was trash talking me to the employees... who instead of having them hand me my food, had to come to me and rudely hand me my food, because she knows I do anything to avoid having any contact with her. how immature is it for a manager to act in such a juvenile way and to also trash talk people, for no reason, and come and hand them their items in a rude way... for no reason at all...just because they seemingly just have problems...why are idiots like these people even managers of any place...or location when they lack the ability to be anywhere near normal or professional and are only rude or mean or abusive... it isn't just this steak n shake it's many of them... too many rude and immature people working there who aer rude to customers as well and treat them in a negative or mean way...worse I personally complained to the management in the past and received nothing except mistreatment from general managers as well who then promoted the person I was complaining about. The moral fo the story is--those who are abusive and lack skill, are the ones promoted so they can continue with their nasty saga...

i went to steak nshake im a regular customer i put alot of money in with this company. i went to order me and my family two kids meals and a 4 for 4 meals and it literally took 35min. i dont know what happened to this specific location but it has went down hill in the last three weeks. i love steak n shake but im done with this one in perticular. i have to many problems each time and my food dont ever come out right.The new management sucks while i was waiting on the food ever time one of the servers would call back something he would get an attitude with the servers thats not good buisness at all. They are not organized at all they cant handle any type of rushes as i seen .They need to get it together. was a customer now i dont think so!

I had ordered dinner for my elderly mother and myself and drove about 10 minutes to pick up our order only to get home and find that the french fries must have been sitting out for some time because they were completely cold. I was so upset because we both were so hungry and I still have yet to figure out how to heat up french fries in the micro wave without ruining them, so I called the store manager and told him I expected someone to drive two orders of hot french fries out to me since I had already made the drive once and I was not going to drive back to the restaurant only to come home to now a good hamburger. He assured me that that was not going to happen and that if I would drive back to the store that he would replace my cold french fries with hot ones. I told him I would compremice and that I would throw out the cold french fries, but wanted him to take my name and to give me credit for two orders of french fries for a future order. He refused to do that.
I then went to their website and posted a complaint, only to be called a few WEEKS later to at least acknowledge my complaint at which time I again told them I wanted coupons or some type of credit for two orders of french fries for future orders, at which time I was told someone would get back to me.
Two months later, I again went to their website outlining all of this to them again, and six months later, I have not heard anything from them.
I don't know how many times I've had the urge to get their hamburger in the mean time, but have resisted and will NEVER eat at this chain again because of their arrogance and self centered attitute. If they don't care if I eat at their restaurant, I sure don't care and let me tell you, I've told this story to everyone I know, as well as perfect strangers whenever the topic of eating out has come up.

I received a horrific level of service at Steak and shake in Georgesville Square. Sunday May 27, 2007. Our party of 8 began to arrive at approximately 8:30 pm. We were seated fairly quickly. A gentleman by the name of Rick came to take our order all of our party had not yet arrived so he took drink orders and brought some of us our drinks. About ½ hour later the rest of our party arrived and Rick came back to get our order. While we were waiting for our food we noticed that another group was leaving stating that the service was terrible as usual at this location no one had even came by to take drink orders and they were not going to wait any longer. Then we noticed people who came in after us also larger groups were getting their food and we were not. My friend who is diabetic asked how much longer it would be because she needed to eat ASAP due to taking her medication. The waiter rudely said he did not know that they were 6 people understaffed and she would just have to wait. She asked the female manager if she could have a bowl of cottage cheese that she would pay for and she was told no. Not only had we still not received our food but some of our party had still not received any drinks and when I asked for them as well as refills for he rest of us Rick yelled at me and said he was only one person and that he was under staffed and never offered to get us our drinks. So I decided to take matters into my own hands and get them myself. When I went behind the counter they had only 2 clean glasses and the place was a mess. Rick came out and said that I was not allowed back there. At this point I was very aggravated and asked him where I could get more glasses so my friends could have their drinks. He said that they didn’t have any and that he should make me leave because I was violating some policy and he was going to call someone in you organization to report my actions. I calmly told him that I should leave anyway because of the level of service I was receiving in which he replied he was sorry and would keep my violation a secret just between he and I and not make me leave. At this point I had all but lost my appetite for your food and encouraged my party to leave. We left at about 10:30. On the way out some of our party asked about the food the waiter said it would not be out until after they were done with another tables order.

I went through the drive thru and ordered a large banana milk shake. When I reached the window the lady on the window was complaining about everything and anything. After sitting there awhile she finally yelled to a coworker hey get this lady a strawberry shake and she can go. Well I ordered banana, no big deal I corrected her, she corrected him. She brings me this tiny cup. Keep in mind I paid three dollars and sixty some cents for a large shake. I asked her about the size and she said they only come in one size. I parked my car walked in and asked the manager if this was a large shake. She said no. I was lied to. No big deal she was very nice and was having a large shake made for me. Okay, this is where I got really pissed. The girl on the drive thru saw me during my discussion with the manager and when the guy making the shake came out with it she said something to him and he brought the container up to his face as if spitting in it. I immediately said hey do not spit in my shake. The drive through girl, not the guy, said he was not spitting in it, he was smelling it. Get your face out of my shake. I will never return to the Steak and Shake in Burlington, NC By the way the drive through girl got very mouthy with me, even after the manager told her to shut up. Rude. Nasty.

I was at steak n shake twice this week, the first time the waitress forgot several things,we had to remind her. The first time I went with my brother and nephew who were from out of town and I had bragged about steak n shake how good the food was.

This time it was disappointing we ordered the taco salad it was mostly lettuce and they had no salsa or sour cream, they did however have taco sauce, there was little meat or beans. The next time we went to have milk shakes and my brother a burger and tea. My milkshake was not cold and my brother's tea was sour he drank it and didn't say anything then we got one to go and he said it tasted funny and it was sour,they took off the tea. I didn't say anything about the shake. I did mention to the manager about the taco salad and he said it was in the corporates hands but they didn't do any thing to make up for it. I go to steak n shake 2 times a week and get tea for work or soda and sometimes milkshakes for the girls at work,but if this keeps up I may reconsider. There burgers are great but they could improve on service and taco salad, and tea and make sure the milkshakes are cold not warm. This steak n shake it in port charlotte fl on eljobean rd by the town center mall.