Steak 'n Shake
Reviews and Complaints

I've been going to the Northside location in Georgia off and on for years. The food is great and the reason for the off and on is because it's cooked to order (I totally appreciate it). However, I'm always nervous about this location because i'm pressed for time and I do leave on plenty of time for it. Here are a few incidents, why today is my last day to order from that particular location:

1) For awhile, they didn't serve breakfast until 7:30 AM.
2) One time, I had a pickup and tried to go into the restaurant but the door was locked. One of the workers said that I need to go through the drive-thru.
3) I was ecstatic about the online order available thru app. Almost every time, my order is never ready to go. I always placed my order around 6 AM and set it for 7 AM to be ready even though i'm not at that location until 7:15 AM - 7:17 AM.

TODAY (2/16/18) is why it'll be my LAST ORDER: I arrived at 7:17 AM and went inside to pick up my order. The manager whispered to one of the workers and the next thing I know, they were cooking my order. My order was placed for 7 AM! I didn't get out of there until 7:23 AM. What's the point of all these wonderful technologies? I'm Done.

Friday February 16 around 1:30 pm visiting the steak and shake at the address of 1610 Scenic Hwy Sw, Snellville, GA 30078 My name is Caesar Haywood and well my experience was terrible they made crappy burgers with almost nothing on the and my milkshake was slightly above half way with a classic milkshake the black light skinned guy that was working the window was very rude and had very terrible attitude I mean he is very mean and the epitome of what customer service shouldn't be I was well mannered even though his attitude and disrespectful gestures it wasn't until after I left when I realized that I had been over charged for that terrible, pitiful food

I frequent the staak and shake in tarentum pa, they have hired a new waitress who is rude ignorant, and just plain horrible she got my order wrong twice and got an attitude with me like I'm the one who did her job wrong. She is just like the rude server who just got fired I will not be back k until she is fired. She has a poor attitude and was rude with all of her customers. I watched her roll her eyes at customers And mumble under her breath at people when she was clearly the one in the wrong.

14 mile / john R Madison heights mi.. the entire staff keeps going outside the back doors smoking marijuana. the entire restraunt smells like skunk weed! Its horrible! I am here with my family and kids waited 35 minute for a table. And every table is dirty, food every. no waitresses or bus staff available for 15 mins at the table we finally got. Steak n shake needs to get better or else they aren't going make it, in today's world

The store located at 3316 center road Brunswick Ohio 44212 has provided me a terrible experience as an employee. When just starting, I was trained improperly each time. I would be taught one day then the next the same person (Nicolette) would tell me I am doing that wrong when I was doing it exactly how I had the day prior when she said it was fine. Cynthia (the gm) would allow employees to have uniform flaws but had told me my one wrinkle in my work shirt was unacceptable. I had made a joke and it was taken seriously even though the context was not of a serious manner and I had clearly been joking, and was yelled at for that. The work environment here is unsafe, very uncomfortable for a new employee, and it is unsanitary. I was taught, that if you put a meat Puck on the grill but don't smush it and you end up not needing it, you can put it back in the tub. That is cross contamination and that is highly unsafe. If I were to do that at home I'd get sick. The fork used to pick up the meat pucks is used throughout the whole cooking process. The lid for the meat storage by the grill is left open. Grease is dropped into the meat. This store is very unsanitary. I was a no call no show for one of my shifts. When I went to get my pay card, the gm, Cynthia had asked for an explanation. When I had explained the above she had insulted my intelligence by saying that I don't know anything about sanitation, to an aspiring chef that is very irritating, knowing I've gone to classes and have a cooking background. I told her "you have no right to insult my [censor] intelligence" and I was removed from the store without my pay. Told that it will be mailed to me. This situation has me very frustrated and now I won't be able to pay my bills on time because Cynthia Moore, got offended I told her she isn't running her store properly so I was a no call no show.

We stopped at the Steak and Shake (5901 National Rd E, Richmond, IN 47374)
on Sunday 2/11/18 for dinner.

We ended up leaving for the following.
1) Waiter could not put together a clear sentence.
2) Took our drink order and failed to bring for 20 min
3) Cleaned tables instead of bringing our drinks.
4) Waiter seemed very distracted
5) Could not steady himself and his eyes rolled back in his head
while taking our order.

We determined that he had to be stoned (high) on some type of drugs.

This is a very poorly ran Steak and Shake that we have had multiple bad experiences at and have heard more than one bad story about.

We have heard other stories about drug use at this store from people we know and former employees that we know.

We will never step foot in this restaurant again and will spread the word
to others to avoid.

I will also be reporting this to the local police and the BBB.

Signed" Disgusted

I went to the steak n shake located at 7485 foltz drive Florence KY on or about 2/7/2018. I had my girlfriend and 2 other people with me. We were seatted promptly by a server named Amanda. She brought our drinks to us and politely asked us to give her just a second so she could seat the next couple who came in. She came directly back to our table as she was speaking to someone in drive thru asking them to take a moment to look over the menu and she'd be right with them. She then took our order and was very sweet and apologetic. She said she was going to enter our meal into the system and it be out in a minute. As we wait on our food we notice a lady with purple hair and a purple shirt nodding out in one of the booths, then you see Amanda behind the counter making our food once she took the drive thru order. Amanda kept looking around I guess looking for the manager who was passing out in the booth. She needed help and this lady just keeps nodding like she was on heroin. The lady with the purple hair then wakes up walks outside and is gone for 20 mins or so.. All while Amanda is cooking serving and handling drive thru orders. Then all of a sudden here comes purple hair lady and she leans up against a wall nodding again only this time she was behind the counter like she was going to try and do Some kind of work. That purple hair manager lady ended up being our conversation while my friends and I ate. We debated on weather we should start taking photos of her it was that bad. I was afraid if I left my tip on the table that Amanda wouldn't get it so I waited until she was clear to cash us out so that I could make sure she got her well deserved tip which I wish I could have given her more but I didn't have the cash on me at the time. I would like to personally thank Amanda for her hard work that night and to the manager nodding in a booth while customers ate and gossiped about you, you should be ashamed of yourself and definitely not have the title you don't deserve. Go to rehab and get some help staying clean. It's clear you were on Some kind of drugs because you could have cared less about anything or anyone in the restaurant that night. I hope your ashamed and that you get reprimanded the way you should. I feel sorry anyone has to work with someone like you who I'm sure makes more money then the others to do nothing but nod. I hope that the Florence steak n shake gets things together soon or my friends and I will go elsewhere until then.

I never write bad reviews but this one is to be heard. I walk in with my fiancé and go to the restroom. I wouldn't even take my worst enemy there. It smells of urine and the toilets are disgusting. The paper towels were out and the toilet paper was laying on the rail because someone was too lazy to put it in the holder. Okay big deal right? No I walk out and from the time it took me to wash my hands use the bathroom etc I walk out and my fiancé is still standing at the "please wait to be seated" we finally get sat, she takes our drink order5 mins later and is right on us for food. Well we had long enough so we gave it to her. My fiancé's burger sat in the window for 10/15 mins while we sat there asking how long the burger has been there other people are getting livid dealing with the same "please wait to be seated" experience and the table in front of ours food got messed up. While leaving she screams at her husband and says you can never ask me to come back here. The girl is rolling her eyes at every table that walks in and ignoring them. After she drops off our food she doesn't talk to us again. There was 2 girls on and the other one was cleaning one of the 14 tables dirty. This is the worst experience i've ever had and will not return. Steak and shake you need to get your management on it because your losing every table that walked in tonight! End of rant.

I went to the steak and shake to order a take out order at 5960 East Main Street, Columbus Ohio 43213. The employees at this location are very unprofessional and very rude. The manager who's first name i was only able to catch, Melba, was very rude as well. She was rolling her eyes and getting smart with not just me but and older customer as well. These employees doesn't understand that their attitude can make the company look bad and chase people away.

Steak ‘n Shake in Maplewood, MO on Manchester rd.
Went through the drive-thru and ordered two chipotle burgers. Waited for at least 10 minutes before I received them. Got home starving to find buns on both burgers were burned, there were no jalapeños and only one had any sauce. Complete let down, but I wasn't about to drive back. Last week, I took my kids to this same store. We waited no less than 5 minutes at the "wait to be seated" sign. While the workers were milling about taking care of business, not one looked at, not one person acknowledged me to say they'd be with me in a moment. I found this very rude. This store has let me down twice. I'll not be going back.

The chili was watery and had no meat. The DoubleSteak burger my wife had the burger wasn't all the way on the bun and cheese wasn't melted. The Guacamole Steak burger had no taste. Both were served with 25 fries or less. All in all the quality of food has gone a tremendous amount from what you used to be.
The server is transitioning, but that is neither here or there but the fingernails are too long and not sanitary. If it were a female they would be too long.. Overall Steak and Shake needs to get back to what YOU WERE. FORGET LOW PRICES and Bargain Meals. Make your Chili good again and serve a scoop size ladle of meat like in the old days. Work on making the basic steak burger great again. Make an order of fries an order of fries. Wait Staff - hairnets and gloves.

On Saturday, February 3, my fiance and I visited the Steak 'n Shake in Chattanooga, TN off Gunbarrel Rd. I order a Frisco Melt (that was not cut in half and apparently thrown in the bag barely being covered by its wrapping.) My fiance ordered a Portobello and Swiss burger that had a 2-inch long piece of rubber in it. I am thankful that he did not choke or seriously harm his tooth as he bit into the burger and something seemed unusually firm.

We drove back, went inside and received "okay" service as the manager, Maggie, told us that they stopped cutting the Frisco melts in half about two years ago. We explained that we come here often and just last week our melt was cut in half but she refused to cut it and continued to tell us that they haven't cut them in years. A refund was given but we are still traumatized by the event.

Today, February 9th, my husband and I stopped for lunch around 11:10 at the Steak n Shake on Rockville Road in Avon. We were seated in a fairly empty section. Restaurant was only about half full. We waited for several minutes and no one approached us to take our order. Finally the person that seated us headed our way but only add paper mats on the empty tables around us. I asked her about being waited on and she was surprised that no one had been over. She stated that she was just the hostess but did ask for our drink order. We proceeded to order two shakes and she left and returned with water. She stated that a waiter would be over shortly. Several minutes later she stopped by again and stated that it would instead be a waitress and she would be over shortly. We could see the staff talking and pointing towards us but not a single person approached us to ask for our order. As we sat waiting another person was seated in our section just one table away. Immediately a waitress was there to take their order and we were ignored again. That was the final straw and we went up to the cashier and asked for the manager. That person was too busy in the back to talk to us. We promptly left receiving apologies from the hostess and one of the waitresses. We were there for about 15/20 minutes.

The quality of the food has been deteriorating for a while now. My sister and brother in law who used to be employed by that building stated that the manangment has been very lazy and putting little effort into their position. They also stated that the cleanliness of the establishment is questionable, saying that the floor is rarely cleaned and has a layer of grease. They also stated that the last time the building's floor was cleaned, actual layers of grease were removed from the floor. My sister has also stated that she rarely did the job she did because she was cleaning up after the employees half of the time. She also stated that all the health inspectors previously did was just check the grease trap and leave.

From my own experience I have noticed that the quality of the food in the establishment has also been deteriorating. The food seems to be less flavorful and quality like the establishment has displayed in the past. Burgers are dryer, tomatoes taste... Questionable.

I am very disappointed in the job management is doing there, and I advise that the establishment be check upon.

I was heading to work 1:30 min drive from home so I decided to stop and get something to eat. After happened everything I realize how things happened one on top other one Everything went fine till I the girl on the window handle my drink and I ask for napkins and ketchup and she didn't answer anything but I so busy I didn't buy her bad attitude at this time so then she handle the bag full of napkins and ketchup then I pull at front to set my food for the trip. Like a said I was heading to work so I have to make a phone call and That's when I find out my sandwich was plane so I decided to drive back and ask if they can fix it for me, soon I ent back there tha girl was outside smoking so I ask her and she tile her eyes on me and get inside after I pull at the window she came up with a box with the toppings on it and I ask her if she can put on the sandwich for me since I was driving and busy working I didn't have time to pick up this guys slack... then she act like I was ask for something that's not her job and make me look like I was stupid so I got upset and handle my sandwich back and didn't accept the box with topings and I told her I do t want anything plus I told her I was making a conplay and she cat like didn't care. After I search the phone number on the web I call and after 4th call with the phone dialing till stops by he's own basically 10 min trying to call she answer the phone and I ask for the manager and she reach to him saying: hey you want to heard something funny,... he's on the phone now. So I become very upset and disappointed on the manager and angry with this type workers so I told him I was definitely moving forward and definitely want my money back he's attitude was like he didn't know anything knowing he know everything from my side trying to cover the girl job so I hope you guys take care this it happen on troy Ohio around 10:10pm plus never will came back to this store any more the service is not the greatest

I have been around the restaurant business as a vendor, for awhile. This is the 2nd complaint I have filed with S&S regarding store operations of one of your franchise locations. I had given up on S&S in Memphis/Bartlett, after a few bad experiences and I had noticed that the former owner, who I had met several times, had apparently sold his stores. His locations ran like like a well oiled machine. Customer service was outstanding and the food always good. What happened?

Flashback to 3 years previous. I am at the Drive Thru in Bartlett, Tennessee. An unusual wait for service. Cars were not moving. Ok. I was once a vendor of Drive -thru intercom units and knew that there was a problem. I noticed that several cars were so tired of waiting that they backed out of the drive-thru cue, and left! Not good. Thsi would then cause the drive thru staff to become confused as to what orders were to be delivered next. Ok. I decided to go inside. Saw immediately the issue. You had a manager there that had no clue . Worse yet, he was moving very slowly and acting as if all was running well. Truly..He was clueless. The store must have been losing money out the window by the second and all hell had broken loose at the drive-thru, and he was delivering food...slowly walking across the floor. New Owners, as the man I knew would NEVER have hired someone to run one his his stores in such haphazard fashion.

Today..we were in Jackson, Tennessee. Mom wanted a hamvburger for lunch and we were shopping just behind your location. Ok. I'll give S&S another try. Maybe the new owners have figured it out. NOPE. Took 20 minutes to get service. Food came for my Mom, (Chicken Tenders with Fries) Mine was to arrive shortly. I waited another 15 minutes for my hamburger. (Cajun w/cold fries) 35 minutes for service..and the place had very few diners! 215pm...post lunch rush. Food was good. We never saw the waitress agin. Noticed that we were not offered silverware. Hell. It;'s finer food. My Mom was there and I didn't wish to make issue. Waited for the check and we got ready to leave. Saw my Waitress talking and stnading by the server alley. I asked her for my bill. She had to grab it from the line hook above the food window! Ok. Got ready to pay...and waited. No one. I remained cool, and as I would't think of being a "Dine and Dash"person...I waited..along with other diners. The Fruy cook was the only one in sight, and he wasn't about to leave the grill to ring up a party. Don't blame him as he appeared to be the only one that knew what they were doing! FINALLY...a young lady came to the register. No Apology. No Thank You. Just rung the ticket and I scanned my card...and left.

My first thought is...Would they even have noticed if we just left? Would they even have cared? This location was owned by the same team as Memphis and Southaven MS. S&S. This "New" franchise guy needs corporate help! I will NEVER be back...and I'llbet many are wondering why sales are not what they should be. Thank You.

Worked 10 hours went to steak and shake on. Roswell rd in ga that said open 24 hours it was about 10 30 pm it was all black people working and customers. We wanted to go in and eat so we would be warm while we had our shakes this girl popped off we are not serving any more dining room customers why does sign say 24 hrs...so we went thru drive thru ordered 2 combos ask for one eith no onions it had onions maybe you should check empioyees or management or do yall approve of this

Visited your Boardman, OH location tonight (2/5/18) and your manager had no clue how to do anything on the computer. Couldn't find anything. Kept having to have a girl named Kristen come to help him. Kept saying he can't remember anyrhing anymore. Seemed very nervous. I honestly almost walked out. This is beyond the works service I have recieved. I may not have walked out now, but I won't be back. Maybe make Kristen the general manager. He forgot to put a name on my 1st order too.

My email is: [protected]@gmail.com

I've complained to staff for 6 months over filthy conditions of the men's restroom in east peoria il. If the men's restroom is like this then the woman's and kitchen must be as dirty. The lock on the first stall has been broke for over 6 months as well. How hard is it to fix this latch? I guess management must like people watching them take a crap.

The complaint covers three separate occasions but the latest took place 2-3-18 at 540 E Edgewood blvd. Lansing MI 48911. I enjoy the food at Steak n shake but I have a real issue with the employee service, mainly the wait staff. I am openly transgender and I receive the worst negative attention for this while at this establishment. So you understand the weight of this I'll tell you I am a cashier dealing with individuals all day. I am treated fairly majority of the time and the same goes for when I visit businesses. However by the time I leave Steak n shake I feel highly disrespected and ashamed of myself. The employees gawk at me, the waitresses argue on who will wait on me, and the one who does stands away looking uncomfortable like I'm diseased. Also the back of house tends to peek out and laugh at me, which worries me if my food was tampered with. I've endured this experience three consecutive times now and I'm fed up. The worst and almost only hate I receive for my gender identity should not come from my favorite eatery. It's why this complaint goes for concern also for employees, and other transgender patrons. As for what I want, an apology would go a long way. Mainly I want your employees to receive a lesson in social interaction and one in gender identity because they're clearly ignorant. I mean that, I will take it to high a level as need be. To be fair, the last waitress did manage to refer to me by my preferred pronoun, I thank her for that.