Steak 'n Shake
Reviews and Complaints

Went to Steak and shake on Elmore ave in Davenport iowa

At 1:30 pm

Ordered 2 bowls of chili

Said they were out

How can u be out of chili at 1:30 in the afternoon

Not a properly run business if u ask me

Thanks

Garry l Cato

4426 n pine st

Davenport iowa 52806

[protected]@yahoo.com

The store in chattanooga tennessee at hamilton place is terrrible. We went there on the 26th of february and that will be our lasttime. The kid/punk who was suppose to be a manager was so disrespectful to me an my husband. We ordered simple there was enough help on that front line and our milkshakes was made and set on the counter was luke warm, melted . Our burgers was cold and our fries was wilted/cold as well. There was about 10 hamburgers laying on top of each other why because no one would be a teamplayer and help each other out. We ask to see manager the kid was in his car just nonchalant not a care in the world while his store is dying inside. And customers wanting their food everywhere. There was a older gray long haired doing her best that is all she could do with no help. You corporate better get it together or you will be out of business. Custoers want good food hot food great servive but it will not happen in this certain store. I will never be back the kid/.Punk has a lot of training to go through. I hope you all consider looking in to this also out of alot of stuff. Just pop in you will see for yourself.

I waited for a long time at the restaurant for a door dash pickup. All I was picking up was a regular chocolate shake! There was hardly anybody in the restaurant and I still waited. I had to ask the hostess/ server if someone was working on the order. Not very customer service oriented. The Chefs were busting their [censored] preparing other food. However, the shake makers seemed like they didn't want to be working at all.

I got the food to go. The spaghetti was tough and rubbery, and whatever the meat is was just as rubbery. The food was horrible. I have to drive to another town, (Farmington, MO), to get this food. I'm 75 and live on a small SS budget, so cannot drive back to take it back, and could not afford to waste it. I tried to eat it anyway, but it was impossible. The food tasted like it had been soaking in a toilet. I am very upset about the waste of my money.
Date: Dec 23, 2021, 3:50 PM, Farmington, MO
I want my money refunded.

On 11/14/21, I placed an order through the app for pick-up and selected gift card for payment. The order did not go through. Next, I ordered a second order and paid by debit card. This went through and I picked up the food.

There was no 1st order picked up. However, my gift card balance showed the first order was subtracted from the balance.

Resolution: The balance refunded back to my gift card from the 1st order. Fair is fair. No food - no payment.

Thanks,
Debbie Kresse

To whom it concerns today (11/16/21). I decided to return to a Steak n shake location that me and many former residents stop going to in the town of Viera, Florida the manager Mark, a rather large gay guy was very rude and didn't care to listen to the complaint I tried to to him of his drive thru employee, whom balled up y change of dollars and basically dumped it in my ands so it could fall outside my car in drive thru long line lady behind me saw it .as I pick it up from cramped area unfortunately I'm parlayed I yell [censored]. The employee heard me. Going inside to tell the manager . He didn't care instead told me not o come back. Another employee offered to remake my order but laughing she made it very bad left out a lot of things. these teen are messing with the food. I knew something was wrong from the beginning when I ordered a 1 and said all the way and this girl stars asking me if I want this on it and that. What is it about all the way she doesn't understand? In fairness I had a problem with this same local before and the former manager was very professional this new manager looks like he's there to eat all the food get paid and do nothing. I went to another local miles away and ordered the same thing and it was great service. I hope you investigate this. Thank you

if fileing this complaint is anything like reaching the main office i know its not going any where.. i ordered two single my name is willie franklin my phone number is [protected]...i know you people dont like to talk to anyone but i sending this any way, , because when you call the main office all you get is a run around no one answers the call sHAME SHAME ON YOU STEAK N SHAKE

Me and my wife went to your restaurant this evening it was very quiet my wife placed the order which took some time we ask for two beers after 1o minutes standing there still no beers ask to speak to the manager he came to speak to us i was wearing an english football shirt he said to me do you speak french i said no so he then spoke in french to me to which all the staff found amusing when i asked for his name he refused to tell me what he said to me was a racist comment i make sure that the public no that this is accepted in you restaurants and i will be taking this matter further the restaurant is st maxine chanttilly france

dirty dirty what a shame.

See pictures below just got this from steak and shake Daytona beach fl. REALLY!

What is going on. Fries nasty old.
My burger was dry sloppy. So disappointed.

My email is [protected]@gmail.com
My name is loreal.

I have never gotten food like this from steak and shake before.
Oh and by the way that was supposed to be a bacon cheeseburger

I would like to let you know how one of the employees at 4211 Conestoga in Springfield Ill. treated us at our last visit this evening we got there at 4:58and left at 5:18. We ordered off of the $3.99menu 3#10 dinners we got up to the window to pay she said it was $22.. I said we ordered the $3.99 meals off the sign she came back very smartly I didn't write the sign that's the price . Then said whatever when we said we didn't get the food and drove off. Then we went to the location on Dirksen parkway and the price for the same order was $13.14.
Thank you Karen Brown
2901 south 12th street
Springfield Ill. 62703

Two weeks ago I went to Steak and Shake to use a gift card that I was given. Got part of our meal, completely when rest of it sowed up. Then the gift card machine was not working. Not offered another solution had to pay cash for meal. Would like my money back. Steak and SHake 1101104 ticket number 326020.
On Battlefield Springfiled Mo.

Filled out customer survey never receive an email or phone call.