Steak 'n Shake

So the decision by Biglari to transform the elderly statesmen of burger joints into a drive-thru/kiosk concept is going to fail - badly. The whole idea behind Steak N Shake is a slightly slower pace for a better burger and shake.. anytime you try and morph a product or service into something it was not originally designed for it never ends well. Not sure who this cat is, but he should be fired along with any board member who went aling with it.

The focus should be on QC - people like quality. e.g., the S N S on Coit Road in Plano, TX sucks - always has. Just ate there under the new concept & still sucks - cheese wasn't melted/tasteless. But the one in Rockwall has always been good - its a QC thing believe me. Good wuality brings business.

Sever was very unprofessional ask to speak to manager he stated he were the manager food was cold fries was old so I ask for a refund he said he not giving me one because I should've said something when he dropped my food off the facility is so dusty restrooms so filthy floors need cleaning ceiling need to be cleaned booths are extremely nasty the cook has no gloves on while handling food neither did the staff have on hair nets the kitchen was terrible how are they still open the health department need to close this place down