Steak 'n Shake

Grandson Zeke got a job at Steak and Shake 2819C Wilma Rudolph

Clarksville, TN 37040, he is on the autism spectrum. Miss Debbie (day manager) hired him and work well with him also the evening manager. But Michael (store manager), does not believe in autism. Zeke tried to inform him of it and Michael stated that he didn't care, get rid of it and do all 3 things at time. Michael has put him down because of it, Zeke was originally scheduled 29-32 hours a week, but since Michael believes Zeke does not have autism he has cut him down to 9 hours a week. Autism is real. Nobody should be made to feel the way Michael has made my grandson feel. like its his fault. Zeke is good dependable hard worker (according to Miss Debbie), but now is looking for another job. I worked at Steak and Shake 20 years ago and still have family members working there in Indianapolis. Need to teach Managers, individuals in authority about how to react and deal with individuals who are different from them.

Had dinner at the Steak n' shake in Clarksville on 5/4/21. My complaint is not about actions by any employees, they were always courteous and friendly.
My complaint is about the "new" process of ordering meals and getting meals to the table. The automated ordering process is a pain in the butt to put it plainly.
You have obvious eliminated all wait staff positions at this location. You make out your order on the computer, pay your bill and get a number. When the call your number you pick up your meal. This is the first time you interact with a person. You bus your own table.
I have always enjoyed eating at Steak ‘n Shake. Your computerized process now makes your restaurants worse than the typical fast food restaurant. If I want that type of service, I will eat at McDonalds. At least a live person takes your order and rings up your bill. At some locations such as Chick Fil-A or Dairy Queen, they deliver the meal to your table.
I seriously doubt that I will ever eat at Steak n Shake ever again
Your new process to eliminate people in the restaurant really (to put it in the vernacular), really sucks.
A really unhappy diner
Heiko Volkmann DVM MPh

I went to the Steak n Shake in Clarksville, Tn. the other day and got 3 milk shakes to go. I went to the drive through because I was going to take them home. The milk shake tasted like it had grains in them. We got home with them and had to throw them away. We could not drink them. I went in today and told them what had happened and they were unconcerned about it. I thought it was very rood that they didn't even apologize for it. I go there about once a week to get milkshakes and have never gotten one as bad as that was. I thought they had the best milkshakes in the world but was really disappointed that they didn't apologize or give me another one 3 milkshakes. I had to pay full price.