Menu
For Business Write a review File a complaint
CB Tax Services Liberty Tax Service 6419 State Ave, Kansas City, KS, 66102, US
Liberty Tax Service company logo
Liberty Tax Service
reviews & complaints
Liberty Tax Service company logo

Liberty Tax Service

6419 State Ave, Kansas City, KS, 66102, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
ComplaintsBoard
R
9:06 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Liberty Tax Service - false advertising

I filed my taxes with Liberty Tax Service because of the advertisied RAL, I relize that these loans are a rip off to begin with but I was in desperate need of cash, Liberty charge around $500.00 to do a simple return and then I was refused the RAL because of a tax debt but when I contacted the treasurer department they said I did not have a debt, so it cost me $500.00 to do my return which I could have done for free myself and got it back in the same amount of time. I will never use Liberty again and I hope others wont as well.

Read full review of Liberty Tax Service and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
Contrinia Gee
Raeford, US
Feb 26, 2011 2:42 pm EST

I filed my taxes with Liberty Tax Service in Fayetteville, NC. I was told that it would cost me $90.00 for the simple return and I would receive a portion of my refund the next day if all checked out ok. However, the bank refused to upfront me any payment. When I received my federal taxes about 10 days later into my bank, I found that they had taken an additional $200.00 out of the return. Then to top it all off, they took my whole state tax refund ($275.00). I could have filed my taxes for free and saved myself some heartache. My boyfriend had his taxes done the same day at Liberty Tax Service also. He also was denied the next day service. Of the $455.00 he was to get back from the Federal, all he ended up with was $50.00. This company needs to be fully investigated. I plan on going to the Attorney Generals Office and lodge a formal complaint.

L
L
Liberty Tax Customer Care
Virginia Beach, US
Feb 02, 2010 8:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi robertcmeyer,
Liberty Tax Service makes customer service our priority which is why we offer a satisfaction guarantee. Please email us directly at customercare@libtax.com and we'll be happy to investigate your complaint.

Kind regards,
Liberty Tax Service

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.