Liberty Tax Service review: Tax services

I went to Liberty Tax Services for the first time to handle my 2023 return.

The girl helping me was new and had the manager check over my return several times.

The manager that looked over everything was on a personal call the entire time I was there. Seemed very unprofessional.

I told my preparer that I had seen a coupon online and wanted to use it for this visit. She skipped over my question and said we would get to that.

Upon leaving and receiving my copies of the paperwork, I again asked how much I owe and was not given a total.

I thought it was strange, so when I got home I reviewed all the paperwork and there was nothing stating my total for the tax preparation service.

Now, fast forward a couple weeks, I get a $17 refund from JTHF.

After doing some investigating, I figured out that Liberty took $200 from my return as their payment. (This was never explained and have nothing in writing)

I never received any invoice stating the total. And they are trying to say they gave me $411 off the total of $611.

Are you kidding me... I only pay $138 to H&R Block every year so how can this be possible and LEGAL!

BEWARE! THEY ARE LIARS AND VERY RUDE WHEN CONFRONTED!