AccuServ reviews and complaints 1
View all 1 complaintsAccuServ - Repair ripoff
Dear Sir/Ma'am,
On 8/11/2010, I contacted AccuServ to get fee quotes. After talking with the representative, I decided to make an appointment to have my Sony Trinitron, mdl # KV32HS510 diagnosed and repaired. Approx. 5 - 10 minutes after hanging up a repair technician called from AccuServ. He asked if the power led was blinking and if so, how many times? Which I answered, yes. It is blinking mostly 6 times and also 4, 5 and 7 times, intermittantly.
On 3/27/2011, the repair technician arrived at my home. I was expecting the tech to run a diagnostic on the television, but instead he installed a part. The television seemed to be repaired, but 1 week later began to turn off by itself again. Which was the reason for the call in the beginning. I called AccuServ to report the issue. The repairman came again. I figured this time he would complete a diagnostic, but again he installed a part. He said he did a little research (Sony's website) on the internet and it was suggested that the previously installed part be upgraded.
At that time I asked the technician about a diagnostic. He replied, "That most often this was the part necessary to be replaced according to the research (Sony's website). There are 4 parts on this circuit board that could cause this problem, but this is the most common one." He than installed the upgraded part.
A day later, it starts again. This problem was always intermittant but was becoming more of problem as time went on. Thus the service call.
When I contacted AccuServ this time, I got the well rehearsed speech. Starting with, "For 2 or 3 hundred more dollars we can get you up and running, blah, blah, etc, etc. I ask why the tech didn't perform a diagnostic? The representative answered, "He check the website for recommendations and he did check one other part which was fine."
No matter what I asked, the representative repeated the same speech. After 20 to 30 minutes, I realized that he had given this speech many times before. I know, I'm a slow learner.
I feel that I have been cheated with no where to turn. We spent $267.80 and the television still will not stay on.
Thank you for listening!
Sincerely,
H Howard
[protected]@kc.rr.com
AccuServ Invoice # 47411
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest AccuServ Reviews
Repair ripoffGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!