Intoxalock reviews and complaints 1
View all 343 complaintsIntoxalock - Interlock device (never use)
Worst Interlock device ever. First off, they had me install a camera, when my state never designated one. This included 3 hug wires hanging everywhere in my car, with a camera glued under your review mirror, along with the largest interlock device i've ever seen. This thing drains your battery, even if your not using it. I mean drains, drains, drains your battery (4-times my battery died). They're priced at the very highest of all interlock devices, and are the least unsuspicious. When i mean unsuspicous, I mean that most interlock devices you can find a cup or something to put over to hid the embarrassment of blowing into a breathalyzer say in a gas station or fast food drive in (worth looking up). Under no circumstance would i ever encourage anyone to use this piece of crap. They make you sign a 1-year lease. So what i did, was said i agreed, however never signed the lease, If you are desperate, then do the same, just to test the device. oh!. and by the way the service is the worst, takes 30 mins to 1-hour to even talk to anyone on the phone. I was stuck in my car in 10 degrees in winter, and you can guess the outcome. Also if you miss your monthly recalibration, then you have to get your car towed to the service dealership in order to get recalibrated. My battery died, and i was snowed in this winter [protected]), and they charged me $75 + tow fees. I am very blessed i never signed the lease, and i got it uninstalled. Under no circumstances would i ever recommend this company. Worst ever. I used Lifesaver. They have the smallest device + cheap + you can buy a coffee cup to hide the device. I hope you read this because, a DUI interlock device is always the worst of your DUI experience. You think that jail, fees, HaaHaaHaaa your wrong, driving with the interlock is by far the worst, and most embarrassing, unless you use the right company. Best of 2016, and lets all petition our state legislators, to stop interlocks. There unconstitutional (please read your rights). Please email me if you have questions [protected]@gmail.com
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I feel like because other people in the family or whoever else may be operating the vehicle have to use it that it can't be sanitary either. I would like my money refunded or my bill adjusted for the lockout. What is this ridiculous company and product? Balanced Experience with Room for Improvement Wrecked my car and over price youGiving a Voice to Consumers
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Deceptive and predatory business practices are the gold standard for this company. The manual they give does not match the device they installed making following their mid-evil rules hard if not impossible to understand. When you call for clarification, you get an uneducated, rude person (often with accents so thick you can't understand them) who simply reads a script from a manual. The often refuse to transfer you to a supervisor. When you do get through to a so-called supervisor, they flat out lie to you. Then when you call at the end of your term, they tell you "Oh you have a violation and must keep the device on for another 120 period". They claimed I had missed a rolling retest. They then admitted no you we not in the car and no alcohol was involved but our rules (not the State's rules) say that is a violation. Washington State gave total and complete control over to these companies. There is no mechanism for a hearing to dispute the issue. The State authorities agree I violated no laws or rules of the State of Washington, I violated an Intoxalock rule. But this company is all about the cash. You've got cash, they want it. The way their rules are written they can violate you for years. If you have another choice of company to use, you should. Sadly, any other choice for me would involve a 100 mile. If you can go somewhere other than this deceptive and predatory company for your own peace of mind do so.
Intoxalock is as good as any iid company. The whole iid thing sucks. However there is now a cup specifically designed to fit intoxalock device . go to www.jugornotcover.com. they work perfevt amd are awesome..