Checkers & Rally's

I walked up to Rallys at 3290 Bardstown road Louisville, Ky. I ordered my food around 6:22pm and had to change my whole order because they said they did not have many items I requested. When I left the store, I walked all the way home and checked my bag to eat, and I was missing one of my sandwiches. I am 9months pregnant and the walk is 20 minute walk one way, so I sat down to breathe for a second because of the heat before walking back with my receipt. When I got back there, I waited patiently for a while to ask for my sandwich. The guy was seeming willing to remake my sandwich. The lady who made my order named Kalil told us that she knows for a fact that she made the sandwich herself and that I was lying. She complained that I returned up there 40 minutes later. I explained to her I know I did not receive the sandwich and that I had to walk home and back is the time difference. I was calm the entire time and asked her if she could have someone roll the cameras back to see that she never put the sandwich in the bag. She was majorly disrespectful to me and ridiculed me calling me a liar. She claimed she was the manager there, even though when I was there the first time, the man was training her on how to read a ticket order of which was walk ups and which was drive through. While I was there waiting for them to check with me the second trip, they were complaining of a previous issue that occurred right before I walked in, where a man was told to not order at the window and to come inside and the man was turned down and told they were refusing their service. I could clearly hear them complaining about the previous customer cussing about him and they called someone named Pat to tell them their mistake and clear their name from the issue.

The receipt number is 30035

Host: Kalil

Store #8247