Checkers & Rally's reviews and complaints 1
View all 676 complaintsCheckers & Rally's - Rally's meal deals, cheesecake sundae
The date is 03)14/2024. It is 2:42 AM. I made an U er Eats order from Rallys in St Louis Missouri. The store location is 305 N Vandeventer, St Louis, MO 63108. I ordered 2 Rally's Meal Deal. Which was supposed to include 2 rally burgers, which BOTH were made Totally Wrong. Got up charged 1$ for cheese on 1 of them, yet there was no cheese on either. The Meal Deal was supposed to include the Rally burgers, Chicken bites, fries and drink. I paid extra for both to have medium fries and drink. I did not receive the chicken bites for either meal deal, and both were small fries and drinks instead of medium. So Both of my Rallys Meal Deals were not only Made entirely wrong but like I stated I did not receive the chicken bites for either meal and got up charged for cheese, medium fries & drinks that I didn't receive. Also I Ordered a fudge cheesecake sundae which I also didn't receive. I attempted to call the store for over an hour to no avail. Everytime I would call I would get an message stating tñhey were Busy on the other line and couldn't take my phone call. I left multiple messages. Never got a call back. Which doesn't surprise me. I assume from the lack of care, concern, quality, missing items ,& totally incorrect items that I did receive that perhaps instead of properly doing there jobs that maybe the employees were preoccupied on personal calls instead of working. I was unable to talk to anyone at the store about my issue due to the fact that The phone was literally busy for the entire hour- hour &1/2 that I repeatedly called ultimately until the store closed. I am extremely aggravated about the entire situation. I demand a full refund. I originally only wanted for my order to be corrected. I was willing to even come and pick it up even though I have already paid a delivery fee, among other high tax amounts and fees thru Uber eats to get my order from Rallys. I most certainly will never order rallys from this location again if I ever order from Rallys in general after this whole ordeal.
Claimed loss: My order total was $33.44
Desired outcome: To be refunded the entire $33.44 to the card used to make the purchase
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